Contacting Support - HP USB-C Travel Dock User Manual

Contacting support

If you cannot solve a problem using the troubleshooting tips in this chapter, you might need to contact
support.
For the fastest possible resolution of your problem, have the following information available when you
contact support:
NOTE: The serial number and other information for the dock can be found on the service label located on
the bottom of the dock.
Model name and number for the computer and for the dock
●
Serial numbers for the computer and dock
●
Dates the computer and dock were purchased
●
Conditions under which the problem occurred
●
Error messages that have been displayed
●
Hardware and software you are using
●
The manufacturer and model of components connected to the computer and dock
●
To contact support using your HP computer, select Start and then select Help and Support. Click Contact
support to start a chat session with a support specialist.
For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to
http://welcome.hp.com/country/us/en/wwcontact_us.html.
Choose from the following types of support:
Chat online with an HP technician.
●
NOTE:
Find HP support worldwide telephone numbers.
●
Locate an HP service center.
●
12 Chapter 4 Troubleshooting
When chat is not available in a particular language, it is available in English.