Related Manuals for Mitel A5370
Summary of Contents for Mitel A5370
- Page 1 Poste A6863i Systèmes de communications A5000 A5370 and A5370ip User’s Guide AMT/PUD/TR/0016/5/1/EN 01/2015 ...
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Page 3: Table Of Contents
Contents Description of the phone ......1 Overview ..........1 Display symbols . - Page 4 Contents Swapping a call between two terminals in the same association . . . 20 Transferring a call ........21 Calling a second party .
- Page 5 Contents Voicemail......... 42 Configuring and customising your voice mailbox .
- Page 6 Contents Locking the phone ....... . . 65 Activating the phone lock ....... . . 65 Calling an external party from the locked phone .
- Page 7 Contents Unmounting the phone ........90 Connection of an M530 extension module .
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Page 8: Description Of The Phone
Description of the phone Overview Display • In the upper aera (1 line): display of symbols and the time of day. • In the middle aera (3 lines): display of information. • In the lower aera (1 line): Display of the functions accessible by pressing Fox keys (2 par line). - Page 9 Description of the phone Navigation key Scrolling up and down the menu, open or close menus, browsing the lists, go to the next part of a character to be corrected. Fox key Carrying out a function displayed by means of the key. Correct key Erasing the character placed before the cursor.
- Page 10 Description of the phone Programmable keys with associated indicators on the M530 extension keypad (option) Each of these keys enables you to: • Store a call number • Program a feature, a supervision function or a series of codes… • Use the multi-key function •...
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Page 11: Display Symbols
Description of the phone Display symbols Symbols displayed in the first line of the screen: : Immediate call forwarding or Call forwarding on no answer forwarding on busy activated, do not activated disturb activated Missed call(s) not viewed in Text messages received and saved the incoming call log Call parked New voice mail... -
Page 12: Fox Key
Description of the phone Fox key A Fox key is associated with a function available depending on the context. The function is shown on screen, above the key. Since several contacts are shown below the horizontal bar marked , the user must press the key which is located just below the required function. -
Page 13: Navigation Key
Description of the phone Navigation key The navigation key is used to scroll through the different sections or records and to make a selection. The different menu items can be browsed in vertical and in horizontal direction. Horizontal scroll key: On the left: •... -
Page 14: Alphanumeric Keypad
Description of the phone Alphanumeric keypad The alphanumeric keypad allows the user to: • dial a phone number. • enter the characters of a contact’s surname and/or first name in order to find his phone number. The dialling keys are associated with the following characters. Press the corresponding dial key until the desired character is displayed. -
Page 15: Making A Call
Making a call Your phone proposes various call modes to suit your activities. These options are available in addition to the classic handset mode (discrete mode): Pick- ing up the handset to answer or make a call, and hanging up the handset again to finish a call. -
Page 16: Using The Micro-Headset Mode
Making a call Note: • The microphone in hands-free mode must not be covered. • The sound quality will be better if you adjust the volume of your phone to a low level. Switching to hands-free mode during an ongoing call via the handset 1 - Press the loudspeaker key. -
Page 17: Using The Group Listening Mode
Making a call Switching from micro-headset mode to hands-free mode: You are discussing in micro-headset mode. • Press the loudspeaker key. -> The conversation continues in handsfree mode. You can return to headset mode by pressing again. Micro-headset mode and conversation monitoring: When a third party lifts the handset while you are communicating in headset mode, the terminal will react differently according to the program chosen. -
Page 18: Using The Intercom Mode
Making a call Using the intercom mode The intercom mode is used to communicate with internal parties, without any action on your part. To activate the interphone mode, the user only needs to press the loudspeaker key while the phone is in standby mode. The symbol appears now in the first line in order to indi- cate that the mode is active. -
Page 19: Making A Call
Making a call Several options exist to call a party, depending on whether the party’s number is new or has already been stored by the phone. The procedures to call parties stored in the directories or logs are explained in the chapters that are dedicated to these functions. -
Page 20: Using The Redial Function (Redialling Of The Last Number Called)
Making a call Using the redial function (redialling of the last number called) The redial function (redialling of the last number called) allows you to redial automatically the last number called. • Press twice the redial key. -> The phone automatically calls the last number stored in the outgoing call log. -
Page 21: Calling A Party By Name
Making a call Calling a party by name You can choose the directory in which you want to search your party. 1 - Press the Directories key. <Directory name> 2 - Select the directory in which you want to perform the search and confirm. -
Page 22: Notifying An Internal Party
Making a call Notifying an internal party When the party you wish to reach does not answer, if his phone is equipped with a screen, you can send him a short message. Notify 1 - Press the Notify Fox key. The system suggests several predefined messages. -
Page 23: Receiving A Call
Receiving a call When a call arrives, the phone rings and the call indicator (left-hand indicator) flashes. When the caller is stored in one of the common directories (internal or external), the display shows the associated name. Note: • By default, the number (or type of line) is displayed on screen. •... -
Page 24: Diverting Calls To Another Extension
Receiving a call Diverting calls to another extension You want to divert the party to another extension without answering the call. 1 - Press the Deflect Fox key. Deflect 2 - Next, enter the number of the extension to which you want to route the call. - Page 25 Receiving a call To pick up a call meant for any phone : You can pick up the call on a phone when its designated user is absent.. 1 - Pick up the handset or press 2 - Press the Pick up Fox key.
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Page 26: During The Call
During the call Using the mute function The call is phone up with a party and you want to have a confidential conversation without the party being able to hear it. To deactivate the microphone: • Press the microphone key. ->... -
Page 27: Placing The Party On Hold And Resuming The Call On Another Phone
During the call Placing the party on hold and resuming the call on another phone The call is set up with a party and you want to continue the conversation on another phone located in another office. • Press the Park Fox key. -
Page 28: Transferring A Call
During the call Transferring a call To transfer the call to another phone. Enquiry 1 - Press the Enquiry Fox key. 2 - Dial the number of the contact. Note: You can also perform a search by name or use the pre-pro- grammed keys. -
Page 29: Answering A Second External Call
During the call Answering a second external call You hear a beep while you are having a conversation with a contact if an external party is trying to call you. The Waiting Fox key eppears. You can answer this second call without cutting off the ongoing call. -
Page 30: Other Features Available During A Call
During the call Note: when several calls are on hold on different keys, choose the held call to be connected to the ongoing call. Conf. • Press the Conf. Fox key. -> A three-way conference call is set up between you and your two parties. -
Page 31: Ending A Call
During the call To use the trace function : You want the number of the called or calling party (internal or external) to be recorded in the logbook, for example, to identify a malicious call: Trace • Press the Trace Fox key.. -
Page 32: Abbreviated Numbers
Abbreviated numbers These numbers are stored at the system level.. - The personal directory allows you to record your most frequently used numbers (up to 10 numbers from 0 to 9). - The group directory of abbreviated numbers can be accessed by all the phones (even those for which outside access is forbidden). -
Page 33: Calling A Personal Abbreviated Number
Abbreviated numbers Calling a personal abbreviated number 0 to 9 • Hold down the digital key of the abbreviated number programmed (from 0 to 9). -> The call is made. Deleting a personal abbreviated number 1 - Press the Directories key. Phone book 2 - Select Phone book... -
Page 34: Call Logs
Call logs The call logs store the last calls. They can be accessed via the Menu Fox key. They allow the user to show: • lThe last missed calls, • The 50 last incoming calls (included missed calls), • The 30 last outgoing calls, •... -
Page 35: Missed Calls Log
Call logs Missed calls log If you fail to answer your calls, a message is displayed showing you the number of missed calls. Show fox key gives you direct access to the list of missed calls. If you do not wish to access it immediately, press Close. -
Page 36: Removing All Records From A List
Call logs Removing all records from a list Proceed as described for the call-up of logs in order to select the list to be removed. Delete 1 - Press the Delete Fox key. Confirm 2 - Press Confirm so your request is taken into account. ->... -
Page 37: Programmable Keys
Programmable keys You call some parties or colleagues several times a day… You regularly use some telephone functions such as forwarding, supervision or filtering… By pressing the 12 programmable keys on your phone, you can save these numbers or functions. Note: If your terminal is equipped with an M530 extension keypad, you can program and use these additional keys in the same way. - Page 38 Programmable keys «Number» 2 - Enter the call number and confirm with Reminder: An external number must be preceded by the code for external calls. Therefore, your party will be called by simply pressing this key. To program a call feature: Proceed as follows if you want to program a function: Forwarding (immediate, on busy, on no answer or predetermined), alarm, locking of the phone, do not disturb...
- Page 39 Programmable keys 2 - Enter the number of the phone to be supervised and then «Number» press the Fox key Bips 3 - Next, select the audible alarm mode via which you want to be notified (Silence - Bips - Ring - Repeat Bip) and confirm with ->...
- Page 40 Programmable keys -> For more detailed information on this programming, refer to the following chapter: “Multi-key function”, page 45. -> The step is confirmed by a message. The screen returns to the key programming list where the number of programmed lines is incremented.
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Page 41: Deleting, Modifying And Exiting The Programming
Programmable keys the key is indicated by a tick at DTMF. Therefore, by simply pressing this key, you give the phone with a call in progress all the information required in order to quickly access the requested service. Deleting, modifying and exiting the programming When selecting a key already programmed, the programmed function is indicated by a tick in the list. -
Page 42: Call Forwarding Function
Call forwarding function If absent or busy, you can forward your calls to another terminal, an external number (e.g. the GSM number) or your voice mailbox The call forwarding is shown in the first line of the idle screen by means of the symbol in case of immediate forwarding or on busy or by means of the symbol in case of forwarding on no answer. - Page 43 Call forwarding function • Internal origin: This option allows you to forward calls from internal extensions. • External origin: This option allows you to forward calls from external lines. <origin> 4 - Select the desired option and confirm. To select the forward destination: You now want to choose the forward destination.
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Page 44: Cancelling A Forwarding
Call forwarding function Cancelling a forwarding Phone in standby mode, to check the status of your forwarding options: Menu 1 - Press the Menu Fox key. Activated features 2 - Select Activated features and then confirm. -> The tick for Forwarding indicates that a forwarding option is active. - Page 45 Call forwarding function To subscriber 7 - Select the destination (To subscriber for instance) and confirm. «Number» 8 - Enter the phone number and confirm by pressing the key.. -> The "Request accepted" message confirms that the programming has been accepted. Reminder: To simplify the use of your programmed keys, indicate the function assigned to the key on the related label.
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Page 46: Overriding The Call Forwarding Function
Call forwarding function Overriding the call forwarding function You are trying to reach a party and you know that his phone is forwarded. You can force this forwarding and ring the desired phone. * 2 9 1 - Press successively the following keys: 2 - Next, enter the desired extension number. -
Page 47: Message Function
Message function This function allows you to send and receive written messages via your phone. A menu option is reserved for this purpose. Accessing the messages received symbol reminds you that text messages (read or unread) are available. To call up the messages, proceed as follows: Phone in standby, Menu... - Page 48 Message function 4 - Dial the number of the contact to be notified and then «Number» press OK. -> The first of the predefined messages is shown on screen. Next 5 - Press successively the Next Fox key in order to select another predefined message.
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Page 49: Voicemail
Voicemail The voicemail system helps you to manage your calls when you are absent or simply when you do not want to be disturbed. For the messaging system to be able to record your mes- sages, you must configure and personalise your voice mailbox, then forward your calls. Configuring and customising your voice mailbox You must call the voicemail system to access the menus to configure and personalize your voice mailbox. -
Page 50: Defining Call Forwarding To The Mailbox
Voicemail Defining call forwarding to the mailbox You can also specify other forwarding options than those defined by default for the key: For example, forward on no answer or forward of calls from a specific origin. To modify the programming parameters for this key, refer to the following chapter: “Pro- gramming a key”, page 30. -
Page 51: Programming The Access Codes On A Programmable Key
Voicemail Programming the access codes on a programmable key To make voicemail access easier, you can save your voice mailbox access codes on a pro- grammable key. Menu 1 - Press the Menu Fox key. Settings 2 - Select Settings and confirm. -
Page 52: Multi-Key Function
Multi-key function A phone programmed in multi-key mode can have only one directory number, but has per- sonalised keys to enable it to process several calls at the same time. Therefore, you can answer your parties as the calls arrive and display the calls on hold. Note: The number of personalised keys programmed corresponds to the number of calls which you want to have at the same time. - Page 53 Multi-key function the loudspeaker key or the green key. The programmed key now lights up permanently in the same way. To answer a second call: If another party tries to reach you, you will hear a beep, the indicator associated with the second programmed key flashes and the identity of the caller is displayed on the screen.
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Page 54: Multi-Line Function
Multi-line function A multi-line phone has several directory numbers*. Each directory number is stored on a programmable key. This function is mainly used to program on the same phone: - a standard number that you give to everyone. - a private number that you only give to some people; this can also be an emergency num- Examples: For a manager, - the unfiltered private number,... - Page 55 Multi-line function Line 8 - Select the Line option and confirm. Line xxxx(0) 9 - Select Line xxxx(0) and then press The request is accepted. Reminder: To cancel the sequence in progress: -> press to return to the previous screen, ->...
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Page 56: Communicating With The Multi-Line Function
Multi-line function Communicating with the multi-line function The multi-line function has been stored on at least two programmable keys on your phone (one key per line). To answer a call: When a call arrives on your phone that is multi-line programmed, the indicator associated with the personalised key flashes. - Page 57 Multi-line function 2 - Using the programmed keys 1 - Press the programmed key which flashes. Line 2 -> You are immediately put in contact with this second caller. -> The indicator associated with this key lights up permanently and the identity of the party with which you are in conversion is shown on screen.
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Page 58: The Supervision Function
The supervision function Programming the supervision of a group of phones on your phone allows you to: - check the state of supervised phones (free, called, busy), - quickly pick up calls for these phones, - call these phones directly. Programming the supervision function Menu 1 - Press the... -
Page 59: Communicating With The Supervision Function
The supervision function Communicating with the supervision function You have programmed the supervision function of a phone on a programmable key. On your phone, the status of the indicator associated with the programmed key varies ac- cording to the status of the supervised phone. •... -
Page 60: Executive Key Function
Executive key function When programmed on a terminal, the Executive key function enables the you to: - always have a conversation circuit with a privileged correspondent - see calls coming from this privileged correspondent - call this privileged correspondent by pressing the key just once. Important: The two terminals, yours and that of your privileged correspondent, must: - be set to multi-key mode (supervising your own terminal so as to manage other calls) - Page 61 Executive key function -> The indicator light associated with the programmed key goes If you were already engaged in a call, the first correspondent is automatically put on hold; the indicator light associated with this key blinks rapidly. Answering a call from the privileged terminal: A privileged correspondent is calling you.
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Page 62: Communicating With Your Non-Privileged Corespondents
Executive key function Communicating with your non-privileged corespondents A multi-key programmed terminal has only one directory number, but has personalised keys to enable it to process several calls at the same time. Therefore, you can answer your non-privileged correspondents as the calls arrive and display the calls on hold. You have programmed the multi-key function on at least two keys. -
Page 63: Filter Function
Filter function This function is used to filter the calls meant for another person (example: Assistant/Direc- tor). Two programmable keys must be used on the "Assistant" phone (filtering phone) and "Manager" phone (filtered phone), one to activate or deactivate filtering, the other to super- vise the calls on the filtered phone. - Page 64 Filter function To programm the supervision function (filtering phone case): 10 - Press the key to return to the selection of a new key. -> This key will permit to activate of deactivate the supervision. Filtering 11 - Select Filtering and confirm.
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Page 65: Communicating With The Filter Function
Filter function Communicating with the filter function You have programmed keys in order to use the filter function. To activate the filter function: The key programmed with the filtering function allows you to activate this function from the filtered or the filtering phone. Filtering •... - Page 66 Filter function You are FILTERED: To call the filtering phone : To call the designated user of the filtering phone. Superv. • Press the key programmed for supervision. filtering -> The indicator associated with the programmed key lights up. To pick up a call that is meant for you: A call that was meant for you arrives on the filtering phone.
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Page 67: Alarm Function
Alarm function This function allows you to program one or several appointments (up to 4) on your phone. Your phone will remind you of your appointment at the desired time. Note: If you have forwarded your calls, the appointment continues to be notified on your phone. -
Page 68: Checking And Cancelling An Alarm
Alarm function 2 - Select successively the options Settings, Calls, Alarm. Settings Calls Alarm If alarms are already programmed, they can be displayed using the down and up keys To add an alarm: 3 - Press the Fox key. -> The display prompts you to enter the hour of the appointment. -
Page 69: Programming The Alarm Function Via A Programmed Key
Alarm function Programming the alarm function via a programmed key If this function for a specific hour is repetitive, you can save it on a programmable key and activate it when required. Menu 1 - Press the Menu Fox key. Settings 2 - Select Settings... -
Page 70: Do Not Disturb" Function
"Do not disturb" function You may wish to avoid being disturbed by the ringing phone for a certain time and not re- ceive any call. Using the "Do not disturb" function To activate the function: Phone in standby: Menu 1 - Press the Menu Fox key. Settings 2 - Select Settings... -
Page 71: Overriding The "Do Not Disturb" Function
"Do not disturb" function Overriding the "Do not disturb" function* You are trying to reach a party who has programmed the "Do not disturb" function on his phone. You can force this forwarding and call the desired phone. * 2 9 •... -
Page 72: Locking The Phone
Locking the phone This option allows you to prohibit access to your phone, for instance while you are away (menu, call log, personal directory). The access to the directory (internal and external) remains nevertheless possible as well as the use of programmed keys. Important note: Before locking your terminal, you must have customised your se- cret code (see chapter §... -
Page 73: Calling An Emergency Number From A Locked Phone
Locking the phone Calling an emergency number from a locked phone The phone is locked, but you can call an emergency number. 1 - Press 2 - Dial the emergency number. Note: At the end of the call, the phone goes back to the locked state. - Page 74 Locking the phone To activate/deactivate the function : • Press the programmed key associated with the function. -> The key lights up. The function is activated. Locking/un- • To deactivate the function, simply press the programmed key locking associated with the function, if it lights up, and then enter your password.
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Page 75: Phone Settings
Phone settings Selecting and adjusting the phone ringer You can adjust the ringer volume (8 levels) and choose the melody (8 options). To adjust the ring volume: Menu 1 - Press the Menu Fox key. Settings 2 - Select Settings and confirm. -
Page 76: Programming A Micro-Headset Connection
Phone settings Programming a micro-headset connection Your set is designed for use with a micro-headset. Once the micro-headset is connected, you have to program its connection. Consult your system operator. He will adjust your micro-headset setting to your specific needs. Selecting a headset mode: Menu 1 - Press the... -
Page 77: Programming Automatic Headset Connection
Phone settings Programming automatic headset connection The Auto connection menu is displayed if the terminal is set to multi-key mode (See “Pro- gramming the multi-key function”, page 45). However, automatic connection will only take effect if the headset is activated (normal mode or ContactCenter mode). Two values are proposed: Auto connection •... - Page 78 Phone settings Contrast 4 - Select Contrast (x) and confirm. -> The value indicates the current contrast value. <Contrast level> 5 - Choose the screen contrast level (4 levels) and confirm.
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Page 79: Customising The Password
Phone settings Customising the password To access certain functions (unlocking the terminal, login function, etc.), a password is re- quired. This code (different from the mailbox access code) is 0000 by default. You must personalise this code before use (for example, to unlock the phone). Menu 1 - Press the Menu... -
Page 80: Checking The Coordinates Of The Phone
Checking the coordinates of the phone Menu 1 - Press the Menu Fox key. Settings 2 - Select Settings and confirm. General 3 - Select General and confirm. Own ID 4 - Select Own ID and confirm. This menu level provides the following information: •... -
Page 81: Other Functions
Other functions Other functions General standby You want to leave the office while other colleagues have activated the forwarding of calls or filters to your phone. The function allows you to temporarily redirect these calls to the subscribers in order to prevent disadvantages for the callers. If you are part of a call group, your phone will be excluded. -
Page 82: Group Deactivation
Other functions 3 - Select Keys and confirm. Keys -> The keys already programmed light up. The available keys remain switched off. 4 - Select the key to be programmed. Call Features 5 - Select Call Features and confirm. 6 - Select General standby and confirm. -
Page 83: Programming The Group Deactivation Function Via A Programmable Key
Other functions Programming the Group deactivation function via a programmable If this function is repetitive, you can save it on a programmable key. Menu 1 - Press the Menu Fox key. Settings 2 - Select Settings and confirm. Keys 3 - Select Keys and confirm. -
Page 84: The Squatt Function
Other functions The squatt function This function is used to momentarily recover the features and programming on your phone to use them on another phone. Important note: Before activating the squatt function, you must have customised your secret code (see chapter § “Customising the password”, page 72). Without previ- ous customisation, the function is rejected. -
Page 85: Identity Presentation Function
Other functions Identity presentation function When you dial a number after picking up the receiver or after pressing the green key, you can select the identity shown to the correspondent you are calling. You can choose be- tween the company number, the extension number or no number. After you have dialled the external access code, Option 1 - Press the... -
Page 86: Login/Logout Function
Other functions Login/Logout function You are temporarily staying in an office equipped with a general-purpose phone (not assigned to a subscriber). You want to restore your calls and the characteristics associated with your subscriber number. After returning to your office, you will use the same procedure to restore the calls on your own phone, as well as the phone configuration (forwarding, programmable keys, settings, etc.). - Page 87 Other functions To release a terminal* : Before leaving the office, do the following on your temporary phone: Menu 1 - Press the Menu Fox key. Logout 2 - Select Logout and confirm. Your release request is accepted. The phone is no longer associated with your subscription.
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Page 88: Line Protection Function During Data Transmission
Other functions Line protection function during data transmission You want to send data via your telephone line (using a modem or Minitel on the line) and therefore do not want to be disturbed by a call (i.e. non-presentation of waiting calls). You can temporarily activate this function during a call (Voir “Other features available du- ring a call”, page 23). - Page 89 Other functions To change the stored number: You want to change the stored number (for example, in order to store another number): Upon the call of a second contact who is busy or does not answer. • Press the Store and Redial programmed key. Storage ->...
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Page 90: Appendices
Appendices Menu options The table below shows the menu tree. The options allow the implementation of the func- tions available for the individual phone. The menu can be accessed by pressing the Menu Fox key. All the functions are described in the following table. Some of them might not be available on your phone. - Page 91 Appendices • Call features "Programmable keys", Page 30 • Numbering • Line • Subscriber intercom • Filtering • DTMF • Keys • From the subscriber* • From the network* • Network supervision* • Voice mail supervision • Server direct access* •...
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Page 92: Glossary (Terms You Should Know)
Appendices Glossary (terms you should know) Secret code/password Personal code, used as a password. Two secret codes are assigned to you. • Password: used to cancel a phone lock and access certain functions (squatt). The default code is 0000. • Secret mail access code: 2 to 4-digit code used to access your voice mailbox. -
Page 93: Troubleshooting Check
Appendices Troubleshooting Check Fault detected Possible causes No display Check that the phone is connected to the line (dial tone in the earpiece). Check the cord to connect to the line. Check that the other phones in the installation are working. Check the screen contrast setting. -
Page 94: Installation Of The Phone
Installation of the phone Your phone has been installed by the system operator. Nevertheless, this chapter provides you with useful information concerning the mounting and connection of your phone. Mounting the phone Using the base included in the scope of delivery, you can place your phone on your desk or mount it on the wall. - Page 95 Installation of the phone Wall-mounted phone You can mount the phone on a wall. To do this, the base must be screwed to the wall as a mounting bracket and the phone must be snapped into the base. Notes: • Since there is only little space left between the connection sockets on the rear of the phone and the wall, a ribbon cable with a short socket connector must be used to set up the LAN connection.
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Page 96: Connection Of The Aastra 5370Ip
Installation of the phone Connection of the Aastra 5370ip Connection to the IP network Connection to a computer (if required) Connecting the handset Connection of the headset Connection of the power supply Connection of the M530 extension keypad Connection of the phone to the M530 extension keypad Note: The IP addressing and the commissioning of the phone are performed by the system operator responsible. -
Page 97: Unmounting The Phone
Installation of the phone Unmounting the phone Unmounting of a desktop phone • Lift and remove the connection cable. • Carefully remove the base in reverse direction. Unmounting of a wall-mounted phone • Slide the phone carefully upwards and remove it from the base. •... -
Page 98: Tips And Safety
Installation of the phone Tips and safety Non-observance of these instructions can result in danger and breach of applicable laws. Connections Make sure that the phone cable connector is inserted into the socket intended for this purpose. Do not modify the connectors. Maintenance Use original accessories only. -
Page 99: Intended Use
Installation of the phone • Keep this information at an easily accessible place and read them if you have any doubt concerning the handling of the device. • When giving your phone to a third party, make sure that it is accompanied by the user documents.
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