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Poste A6863i
Systèmes de communications A5000
A5361 and A5361ip
User's Guide
AMT/PUD/TR/0106/5/2/EN
01/2015
 

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Summary of Contents for Mitel A5361

  • Page 1 Poste A6863i Systèmes de communications A5000 A5361 and A5361ip User’s Guide AMT/PUD/TR/0106/5/2/EN 01/2015  ...
  • Page 3: Table Of Contents

    Contents Description of the phone ......1 Overview ..........1 Display symbols .
  • Page 4 Contents Other features available during a call ......19 Ending a call ......... . . 20 Abbreviated numbers .
  • Page 5 Contents Multi-key function........41 Programming the multi-key function ......41 Communicating with the multi-key function .
  • Page 6 Contents Phone settings ........63 Selecting and adjusting the phone ringer .
  • Page 7: Description Of The Phone

    Description of the phone Overview 11 12 Display • In the upper area (1 line): Display of symbols. • In the lower area (1 line): Display of information and the functions accessible via Fox keys. Indicators • The indicator on the left-hand side: Flashes slowly when a new call arrives.
  • Page 8 Description of the phone Correct key Erasing the character placed before the cursor. Fox menu Opening the menu or calling up other Fox key functions Absence key with associated indicator Pre-configured for immediate call forwarding to the voice mailbox. Can also be configured as a programmable key. Directories key Provides access to the directories available and to the phone book.
  • Page 9: Display Symbols

    Description of the phone Display symbols Symbols displayed in the first line of the screen: Missed call(s) not viewed in the incoming New text or voice message call log Loudspeaker Microphone switched off Immediate call forwarding or forwarding on busy activated Text mode active Do not disturb activated In standby mode, it signals that the user...
  • Page 10: Navigation Key

    Description of the phone Navigation key The navigation key is used to scroll through the different sections or records and to make a selection. The different menu items can be browsed in vertical and in horizontal direction. Horizontal scroll key: On the left: •...
  • Page 11: Browsing The Menu

    Description of the phone Browsing the menu Menu 1 - Press to the right of the Fox Menu bar and then press the Menu Fox key which pops up. •The first category of the menu is displayed. Note: You can also directly access the first category of the menu by pressing to the left of the Fox Menu bar.
  • Page 12: Correcting An Entry

    Description of the phone The dialling keys are associated with the following characters. Press the corresponding dial key until the desired character is displayed. 1 - ’. , ?!"( ) @ / : _ ; + & % * A B C 2 = <...
  • Page 13: Making A Call

    Making a call Several options exist to call a party, depending on whether the party’s number is new or has already been stored by the phone. The procedures to call parties stored in the directories or logs are explained in the chapters that are dedicated to these functions.
  • Page 14: Using The Redial Function (Redialling Of The Last Number Called)

    Making a call Using the redial function (redialling of the last number called) The redial function (redialling of the last number called) allows you to redial automatically the last number called. • Press twice the redial key. -> The phone automatically calls the last number stored in the outgoing call log.
  • Page 15: Calling A Party By Name

    Making a call To call a party back later : Close To check the list of calls in absence later, press Close. For more detailed information about checking this list later, refer to the following chapter: “Checking and calling from call logs”, page 24.
  • Page 16: Notifying An Internal Party

    Making a call When you answer, your called party's phone that is "in callback" also rings. To deactivate the automatic callback function: Menu 1 - Press the Menu key. Activated features 2 - Select Activated features and then confirm. Call back 3 - Select Call back and press the...
  • Page 17: Receiving A Call

    Receiving a call When a call arrives, the phone rings and the call indicator (left-hand indicator) flashes. When the caller is stored in one of the common directories (internal or external), the display shows the associated name. Note: • By default, the number (or type of line) is displayed on screen. •...
  • Page 18: Diverting Calls To Another Extension

    Receiving a call Diverting calls to another extension You want to divert the party to another extension without answering the call. Deflect 1 - Press the Deflect Fox key. 2 - Next, enter the number of the extension to which you want to route the call.
  • Page 19 Receiving a call To pick up a call meant for any phone : You can pick up the call on a phone when its designated user is absent.. 1 - Pick up the handset or press Pickup 2 - Press the Pick up Fox key.
  • Page 20: During The Call

    During the call Using the mute function The call is phone up with a party and you want to have a confidential conversation without the party being able to hear it. To deactivate the microphone: • Press the microphone key. ->...
  • Page 21: Placing The Party On Hold And Resuming The Call On Another Phone

    During the call Placing the party on hold and resuming the call on another phone The call is set up with a party and you want to continue the conversation on another phone located in another office. • Press the Park Fox key.
  • Page 22: Transferring A Call

    During the call Transferring a call To transfer the call to another phone. Enquiry 1 - Press the Enquiry Fox key. 2 - Dial the number of the contact. Note: You can also perform a search by name or use the pre-pro- grammed keys.
  • Page 23: Answering A Second External Call

    During the call Answering a second external call You hear a beep while you are having a conversation with a contact if an external party is trying to call you. The Waiting Fox key eppears. You can answer this second call without cutting off the ongoing call.
  • Page 24: Setting Up A Conference Call

    During the call Setting up a conference call To talk to both parties at the same time. You did make the last call: Conf. • Press the Conf. Fox key. -> A three-way conference call is set up between you and your two parties.
  • Page 25: Other Features Available During A Call

    During the call Other features available during a call Saving the correspondent’s number : You can save the distant correspondent’s number to a programmable key, whether the call is incoming or outgoing. Memory 1 - Press the Memory Fox key. 2 - Press a programmable key.
  • Page 26: Ending A Call

    1 - Press the Enquiry Fox key, Enquiry * 4 3 ou 2 - press successively the following keys Recover 3 - Press the Recover key.. During this call, any attempt to call the phone is ignored. Ending a call •...
  • Page 27: Abbreviated Numbers

    Abbreviated numbers Abbreviated numbers These numbers are stored at the system level.. - The personal directory allows you to record your most frequently used numbers (up to 10 numbers from 0 to 9). - The group directory of abbreviated numbers can be accessed by all the phones (even those for which outside access is forbidden).
  • Page 28: Calling A Personal Abbreviated Number

    -> The step is confirmed by a message. The screen returns to the list of abbreviated numbers. Calling a personal abbreviated number 0 to 9 • Hold down the digital key of the abbreviated number programmed (from 0 to 9). ->...
  • Page 29: Call Logs

    Call logs Call logs The call logs store the last calls. They can be accessed via the Menu Fox key. They allow the user to show: • lThe last missed calls, • The 50 last incoming calls (included missed calls), •...
  • Page 30: Missed Calls Log

    Call logs Missed calls log If you fail to answer your calls, a message is displayed showing you the number of missed calls. Show fox key gives you direct access to the list of missed calls. If you do not wish to access it immediately, press Close.
  • Page 31: Removing All Records From A List

    Call logs Removing all records from a list Proceed as described for the call-up of logs in order to select the list to be removed. Delete 1 - Press the Delete Fox key. Confirm 2 - Press Confirm so your request is taken into account. ->...
  • Page 32: Programmable Keys

    Programmable keys You call some parties or colleagues several times a day… You regularly use some telephone functions such as forwarding, supervision or filtering… By pressing the 12 programmable keys on your phone, you can save these numbers or functions. Note: If your terminal is equipped with an M530 extension keypad, you can program and use these additional keys in the same way.
  • Page 33 Programmable keys 2 - Enter the call number and confirm with «Number» Reminder: An external number must be preceded by the code for external calls. Therefore, your party will be called by simply pressing this key. To program a call feature: Proceed as follows if you want to program a function: Forwarding (immediate, on busy, on no answer or predetermined), alarm, locking of the phone, do not disturb...
  • Page 34 Programmable keys press the Fox key Bips 3 - Next, select the audible alarm mode via which you want to be notified (Silence - Bips - Ring - Repeat Bip) and confirm with -> The step is confirmed by a message. The screen returns to the list of programmed keys.
  • Page 35 Programmable keys the following chapter: “Multi-key function”, page 41. -> The step is confirmed by a message. The screen returns to the key programming list where the number of programmed lines is incremented. This programmed key allows you to communicate with different contacts.
  • Page 36: Deleting, Modifying And Exiting The Programming

    Programmable keys Therefore, by simply pressing this key, you give the phone with a call in progress all the information required in order to quickly access the requested service. Deleting, modifying and exiting the programming When selecting a key already programmed, the programmed function is indicated by a tick in the list.
  • Page 37: Call Forwarding Function

    Call forwarding function If absent or busy, you can forward your calls to another terminal, an external number (e.g. the GSM number) or your voice mailbox Note: The call forwarding is shown on the first line of the idle screen by means of the symbol in case of immediate forwarding or forwarding on busy.
  • Page 38 Call forwarding function • Internal origin: This option allows you to forward calls from internal extensions. • External origin: This option allows you to forward calls from external lines. <origin> 4 - Select the desired option and confirm. To select the forward destination: You now want to choose the forward destination.
  • Page 39: Cancelling A Forwarding

    Call forwarding function Cancelling a forwarding Phone in standby mode, to check the status of your forwarding options: Menu 1 - Press the Menu Fox key. Activated features 2 - Select Activated features and then confirm. -> The tick for Forwarding indicates that a forwarding option is active.
  • Page 40 Call forwarding function To subscriber 7 - Select the destination (To subscriber for instance) and confirm. «Number» 8 - Enter the phone number and confirm by pressing the key.. -> The "Request accepted" message confirms that the programming has been accepted. Reminder: To simplify the use of your programmed keys, indicate the function assigned to the key on the related label.
  • Page 41: Overriding The Call Forwarding Function

    Call forwarding function Overriding the call forwarding function You are trying to reach a party and you know that his phone is forwarded. You can force this forwarding and ring the desired phone. * 2 9 1 - Press successively the following keys: 2 - Next, enter the desired extension number.
  • Page 42: Message Function

    Message function This function allows you to send and receive written messages via your phone. A menu option is reserved for this purpose. Accessing the messages received symbol reminds you that text messages (read or unread) are available. To call up the messages, proceed as follows: Phone in standby, Menu...
  • Page 43 Message function 4 - Dial the number of the contact to be notified and then «Number» press OK. -> The first of the predefined messages is shown on screen. 5 - Press successively the Next Fox key in order to select Next another predefined message.
  • Page 44: Voicemail

    Voicemail The voicemail system helps you to manage your calls when you are absent or simply when you do not want to be disturbed. For the messaging system to be able to record your mes- sages, you must configure and personalise your voice mailbox, then forward your calls. Configuring and customising your voice mailbox You must call the voicemail system to access the menus to configure and personalize your voice mailbox.
  • Page 45: Defining Call Forwarding To The Mailbox

    Voicemail Defining call forwarding to the mailbox You can also specify other forwarding options than those defined by default for the key: For example, forward on no answer or forward of calls from a specific origin. To define another type of forwarding by selecting the voice mailbox as forward destination, refer to the following chapter: “Forwarding a call”, page 31.
  • Page 46: Programming The Access Codes On A Programmable Key

    Voicemail Programming the access codes on a programmable key To make voicemail access easier, you can save your voice mailbox access codes on a pro- grammable key. Menu 1 - Press the Menu Fox key. Settings 2 - Select Settings and confirm.
  • Page 47: Multi-Key Function

    Multi-key function A phone programmed in multi-key mode can have only one directory number, but has per- sonalised keys to enable it to process several calls at the same time. Therefore, you can answer your parties as the calls arrive and display the calls on hold. Note: The number of personalised keys programmed corresponds to the number of calls which you want to have at the same time.
  • Page 48 Multi-key function the loudspeaker key or the green key. The programmed key now lights up permanently in the same way. To answer a second call: If another party tries to reach you, you will hear a beep, the indicator associated with the second programmed key flashes and the identity of the caller is displayed on the screen.
  • Page 49: Multi-Line Function

    Multi-line function A multi-line phone has several directory numbers*. Each directory number is stored on a programmable key. This function is mainly used to program on the same phone: - a standard number that you give to everyone. - a private number that you only give to some people; this can also be an emergency num- Examples: For a manager, - the unfiltered private number,...
  • Page 50 Multi-line function Line 8 - Select the Line option and confirm. Line xxxx(0) 9 - Select Line xxxx(0) and then press The request is accepted. Reminder: To cancel the sequence in progress: -> press to return to the previous screen, ->...
  • Page 51: Communicating With The Multi-Line Function

    Multi-line function Communicating with the multi-line function The multi-line function has been stored on at least two programmable keys on your phone (one key per line). To answer a call: When a call arrives on your phone that is multi-line programmed, the indicator associated with the personalised key flashes.
  • Page 52: The Supervision Function

    The supervision function Programming the supervision of a group of phones on your phone allows you to: - check the state of supervised phones (free, called, busy), - quickly pick up calls for these phones, - call these phones directly. Programming the supervision function Menu 1 - Press the...
  • Page 53: Communicating With The Supervision Function

    The supervision function Communicating with the supervision function You have programmed the supervision function of a phone on a programmable key. On your phone, the status of the indicator associated with the programmed key varies ac- cording to the status of the supervised phone. •...
  • Page 54: Executive Key Function

    Executive key function When programmed on a terminal, the Executive key function enables the you to: - always have a conversation circuit with a privileged correspondent - see calls coming from this privileged correspondent - call this privileged correspondent by pressing the key just once. Important: The two terminals, yours and that of your privileged correspondent, must: - be set to multi-key mode (supervising your own terminal so as to manage other calls)
  • Page 55 Executive key function -> The indicator light associated with the programmed key goes If you were already engaged in a call, the first correspondent is automatically put on hold; the indicator light associated with this key blinks rapidly. Answering a call from the privileged terminal: A privileged correspondent is calling you.
  • Page 56: Communicating With Your Non-Privileged Corespondents

    Executive key function Communicating with your non-privileged corespondents A multi-key programmed terminal has only one directory number, but has personalised keys to enable it to process several calls at the same time. Therefore, you can answer your non-privileged correspondents as the calls arrive and display the calls on hold. You have programmed the multi-key function on at least two keys.
  • Page 57: Filter Function

    Filter function This function is used to filter the calls meant for another person (example: Assistant/Direc- tor). Two programmable keys must be used on the "Assistant" phone (filtering phone) and "Manager" phone (filtered phone), one to activate or deactivate filtering, the other to super- vise the calls on the filtered phone.
  • Page 58 Filter function To programm the supervision function (filtering phone case): 10 - Press the key to return to the selection of a new key. -> This key will permit to activate of deactivate the supervision. Filtering 11 - Select Filtering and confirm.
  • Page 59: Communicating With The Filter Function

    Filter function Communicating with the filter function You have programmed keys in order to use the filter function. To activate the filter function: The key programmed with the filtering function allows you to activate this function from the filtered or the filtering phone. Filtering •...
  • Page 60 Filter function You are FILTERED: To call the filtering phone : To call the designated user of the filtering phone. Superv. • Press the key programmed for supervision. filtering -> The indicator associated with the programmed key lights up. To pick up a call that is meant for you: A call that was meant for you arrives on the filtering phone.
  • Page 61: Alarm Function

    Alarm function This function allows you to program one or several appointments (up to 4) on your phone. Your phone will remind you of your appointment at the desired time. Note: If you have forwarded your calls, the appointment continues to be notified on your phone.
  • Page 62: Checking And Cancelling An Alarm

    Alarm function 2 - Select successively the options Settings, Calls, Alarm. Settings Calls Alarm If alarms are already programmed, they can be displayed using the down and up keys To add an alarm: 3 - Press the Fox key. -> The display prompts you to enter the hour of the appointment.
  • Page 63: Programming The Alarm Function Via A Programmed Key

    Alarm function Programming the alarm function via a programmed key If this function for a specific hour is repetitive, you can save it on a programmable key and activate it when required. Menu 1 - Press the Menu Fox key. Settings 2 - Select Settings...
  • Page 64: Do Not Disturb" Function

    "Do not disturb" function You may wish to avoid being disturbed by the ringing phone for a certain time and not re- ceive any call. Using the "Do not disturb" function To activate the function: Phone in standby: Menu 1 - Press the Menu Fox key. Settings 2 - Select Settings...
  • Page 65: Overriding The "Do Not Disturb" Function

    "Do not disturb" function Overriding the "Do not disturb" function* You are trying to reach a party who has programmed the "Do not disturb" function on his phone. You can force this forwarding and call the desired phone. * 2 9 •...
  • Page 66: Locking The Phone

    Locking the phone This option allows you to prohibit access to your phone, for instance while you are away (menu, call log, personal directory). The access to the directory (internal and external) remains nevertheless possible as well as the use of programmed keys. Important note: Before locking your terminal, you must have customised your se- cret code (see chapter §...
  • Page 67: Calling An Emergency Number From A Locked Phone

    Locking the phone Calling an emergency number from a locked phone The phone is locked, but you can call an emergency number. 1 - Press 2 - Dial the emergency number. Note: At the end of the call, the phone goes back to the locked state.
  • Page 68 Locking the phone To activate/deactivate the function : • Press the programmed key associated with the function. -> The key lights up. The function is activated. Locking/un- • To deactivate the function, simply press the programmed key locking associated with the function, if it lights up, and then enter your password.
  • Page 69: Phone Settings

    Phone settings Selecting and adjusting the phone ringer You can adjust the ringer volume (8 levels) and choose the melody (8 options). To adjust the ring volume: Menu 1 - Press the Menu Fox key. Settings 2 - Select Settings and confirm.
  • Page 70: Adjusting The Screen Contrast

    Phone settings Adjusting the screen contrast Menu 1 - Press the Menu Fox key. Settings 2 - Select Settings and confirm. Display 3 - Select Display and confirm. Contrast 4 - Select Contrast (x) and confirm. -> The value indicates the current contrast value. <Contrast level>...
  • Page 71: Choosing The Language Of The Phone

    Phone settings Choosing the language of the phone Menu 1 - Press the Menu Fox key. Language 2 - Select Language and confirm. <Choice> 3 - Select the desired language and then confirm. Checking the coordinates of the phone Menu 1 - Press the Menu Fox key.
  • Page 72: Other Functions

    Other functions Other functions General standby You want to leave the office while other colleagues have activated the forwarding of calls or filters to your phone. The function allows you to temporarily redirect these calls to the subscribers in order to prevent disadvantages for the callers. If you are part of a call group, your phone will be excluded.
  • Page 73: Group Deactivation

    Other functions 3 - Select Keys and confirm. Keys -> The keys already programmed light up. The available keys remain switched off. 4 - Select the key to be programmed. Call Features 5 - Select Call Features and confirm. 6 - Select General standby and confirm.
  • Page 74: Programming The Group Deactivation Function Via A Programmable Key

    Programming the Group deactivation function via a programmable If this function is repetitive, you can save it on a programmable key. Menu 1 - Press the Menu Fox key. Settings 2 - Select Settings and confirm. Keys 3 - Select Keys and confirm.
  • Page 75: The Squatt Function

    Other functions The squatt function This function is used to momentarily recover the features and programming on your phone to use them on another phone. Important note: Before activating the squatt function, you must have customised your secret code (see chapter § “Customising the password”, page 64). Without previ- ous customisation, the function is rejected.
  • Page 76: Login/Logout Function

    Other functions Login/Logout function You are temporarily staying in an office equipped with a general-purpose phone (not assigned to a subscriber). You want to restore your calls and the characteristics associated with your subscriber number. After returning to your office, you will use the same procedure to restore the calls on your own phone, as well as the phone configuration (forwarding, programmable keys, settings, etc.).
  • Page 77 Other functions To release a terminal* : Before leaving the office, do the following on your temporary phone: Menu 1 - Press the Menu Fox key. Logout 2 - Select Logout and confirm. Your release request is accepted. The phone is no longer associated with your subscription.
  • Page 78: Line Protection Function During Data Transmission

    Other functions Line protection function during data transmission You want to send data via your telephone line (using a modem or Minitel on the line) and therefore do not want to be disturbed by a call (i.e. non-presentation of waiting calls). You can temporarily activate this function during a call (Voir “Other features available du- ring a call”, page 19).
  • Page 79 Other functions To change the stored number: You want to change the stored number (for example, in order to store another number): Upon the call of a second contact who is busy or does not answer. • Press the Store and Redial programmed key. Storage ->...
  • Page 80: Appendices

    Appendices Menu options The table below shows the menu tree. The options allow the implementation of the func- tions available for the individual phone. The menu can be accessed by pressing the Menu Fox key. All the functions are described in the following table. Some of them might not be available on your phone.
  • Page 81 Appendices • Call features "Programmable keys", Page 26 • Numbering • Line • Subscriber intercom • Filtering • DTMF • Keys • From the subscriber* • From the network* • Network supervision* • Voice mail supervision • Server direct access* •...
  • Page 82: Glossary (Terms You Should Know)

    Appendices Glossary (terms you should know) Secret code/password Personal code, used as a password. Two secret codes are assigned to you. • Password: used to cancel a phone lock and access certain functions (squatt). The default code is 0000. • Secret mail access code: 2 to 4-digit code used to access your voice mailbox.
  • Page 83: Troubleshooting Check

    Appendices Troubleshooting Check Fault detected Possible causes No display Check that the phone is connected to the line (dial tone in the earpiece). Check the cord to connect to the line. Check that the other phones in the installation are working. Check the screen contrast setting.
  • Page 84: Installation Of The Phone

    Installation of the phone Your phone has been installed by the system operator. Nevertheless, this chapter provides you with useful information concerning the mounting and connection of your phone. Mounting the phone Using the base included in the scope of delivery, you can place your phone on your desk or mount it on the wall.
  • Page 85 Installation of the phone Wall-mounted phone You can mount the phone on a wall. To do this, the base must be screwed to the wall as a mounting bracket and the phone must be snapped into the base. Notes: • Since there is only little space left between the connection sockets on the rear of the phone and the wall, a ribbon cable with a short socket connector must be used to set up the LAN connection.
  • Page 86: Connection Of The Aastra 5361Ip

    Installation of the phone Connection of the Aastra 5361ip Connection to the IP network Connecting the handset Connection of the power supply Note: The IP addressing and the commissioning of the phone are performed by the system operator responsible. The IP addresses and other information on your phone are available in Settings mode.
  • Page 87: Tips And Safety

    Installation of the phone Tips and safety Non-observance of these instructions can result in danger and breach of applicable laws. Connections Make sure that the phone cable connector is inserted into the socket intended for this purpose. Do not modify the connectors. Maintenance Use original accessories only.
  • Page 88: Intended Use

    Installation of the phone • Keep this information at an easily accessible place and read them if you have any doubt concerning the handling of the device. • When giving your phone to a third party, make sure that it is accompanied by the user documents.

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