Page 1 Mitel 6930/6930w SIP Phone User Guide Document Version 1.0 58016866 October2023...
Page 2 ).The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Page 3: Table Of Contents
4.4 UI Navigation..........................24 5 Methods of Customizing Your Phone..........25 5.1 Phone Options through the IP Phone UI...................25 5.2 Phone Options through the Mitel Web UI..................28 6 Phone Status..................32 6.1 Phone Status through IP Phone UI................... 32 6.2 Finding Your Phone’s IP Address....................34 6.3 Phone Status through the Mitel Web UI..................35...
Page 4 7.8 Audio............................70 7.9 Display............................81 7.10 Dialing............................83 7.11 Restart............................84 7.12 Emergency Dial Plan....................... 85 8 Configuring Softkeys................87 8.1 State-Based Softkeys.........................91 8.2 Softkey Display Behavior......................94 8.3 Line Key............................. 95 8.4 Speed Dial Key.......................... 96 8.5 Do Not Disturb (DND) Key...................... 100 8.6 Mobile Key..........................
Page 5 13.2 Received Callers List......................165 13.3 Voicemail..........................170 13.4 DND and Call Forward......................172 14 MobileLink..................184 15 PCLink for 6930/6930w IP Phone..........197 16 Additional Features.................207 16.1 Display DTMF Digits......................207 16.2 Play Call Waiting Tone......................208 16.3 Stuttered Dial Tone........................ 209 16.4 XML Beep Support.........................209...
Page 6 18.6 Checking the Power/Bandwidth of the Headset..............229 18.7 Replacing the Headset......................230 19 Connecting to Wi-Fi on 6930w IP Phone........231 20 Mitel Wireless LAN Adapter............240 20.1 Installing and Configuring a WLAN Adapter................241 21 Troubleshooting Solutions.............243 21.1 Why is my speakerphone not working?.................243 21.2 Why can’t I get a dial tone?....................
Page 7: What's New
What’s New This section describes the new features or enhancements in SIP Release 6.3.3. The following table summarizes each new feature or enhancement and provides a link to more information about the feature. FEATURE/ENHANCEMENT DESCRIPTION LOCATION WPA3 Personal Network You can connect to a WPA3 Connecting to Wi-Fi on 6930w Personal secured network.
Page 8: Welcome
IP phone also offers plenty of support for Mitel and third-party peripherals and has an environmentally efficient PoE class 3 rating. The Mitel 6930 SIP IP phone is one of the most advanced desktop IP phones available on the market today and is ideal for any enterprise executive or manager, Teleworker, and Contact Center employee.
Page 9 To differentiate between the 6930 IP Phone and 6930t IP Phone, the Mitel shield icon is added to the phone, handset, and screensaver to indicate that the phone is built from plastics protected with the antimicrobial technology.
Page 10: About This Guide
6930w IP Phone A new variant of the 6930 IP Phone is available called the 6930w IP Phone. The 6930w IP Phone is physically identical to the 6930 IP Phone. There are new features supported by the 6930w IP Phone relative to the 6930 IP Phone, namely embedded Wi-Fi, Bluetooth 5.0, IEEE 802.3az standard (Energy...
Page 11 Welcome Feature 6930 IP Phone 6930w IP Phone Display 4.3” WQVGA (480x272) color 4.3" WQVGA (480x272) color TFT LCD display with brightness TFT LCD display with brightness controls controls Programmable Keys 12 top softkeys 12 top softkeys Context Sensitive Keys...
Page 12: Requirements
Requirements The 6930 requires the following environment: • SIP-based IP PBX system or network installed and running with a SIP account created for the 6930 phone • Access to a Trithroughl File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext Transfer Protocol (HTTP) server, or Hyper Text Transfer Protocol over Secure Sockets Layer (SSL) (HTTPS) Document Version 1.0...
Page 13: Installation And Setup
Use a PoE power injector or a PoE switch Installation and Setup If your System Administrator has not already setup your 6930 phone, please refer to the Mitel 6930 Installation Guide for basic installation and physical setup information. For more advanced administration and configuration information, System Administrators should refer to the Mitel SIP IP Phones Administrator Guide .
Page 14: Ip Phone Keys
Key Description • Dialpad Keys • E.164 support Key Panel The following sections describe the various 6930 phone key functions and how they can help you make and manage your calls and caller information. Handset Goodbye Key Speaker Redial Key...
Page 15: Key Description
Volume Control Programmable Keys Dialpad LCD Screen Key Description The following table describes the keys on the 6930: Description Directory key - Displays a list of your contacts. For more information, see Directory Call History key - Call History key displays All folder list which includes the list of your missed, outgoing, and received calls.
Page 16 IP Phone Keys Description Redial key - Displays a list of your previously dialed calls. Pressing the Redial key twice redials the last dialed number displayed on the Home screen. For more information, see Outgoing Redial Key Hold key - Places an active call on hold. To retrieve a held call, press the applicable Linekey.
Page 17: Dialpad Keys
IP Phone Keys Dialpad Keys The 6930 has a dialpad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alphabet. The 6930 phone dialpad includes the following:...
Page 18: Support
E.164 numbers are formatted as [+] [country code] [subscriber number including area code], and can have a maximum of 15 digits. Users can dial E.164 numbers from 6930 IP phone. The support for inserting the '+' symbol is provided to users in the following ways: •...
Page 19: Getting Started
UI Navigation The 6930 must be set up and be configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted.
Page 20 Getting Started Note: New updates to your phone can be automatically scheduled from the server. This is set up on the phone system by your System Administrator and should be scheduled during non-business hours or slow call periods. Warning: Do not unplug or remove power to the phone while it is checking or installing firmware and configuration information.
Page 21: Voice Services
Registrar. For more information about registering your phone, contact your System Administrator. Voice Services The 6930 SIP phone can be configured to provide remote workers access to the same rich communications capabilities as in-office workers using Voice Services. Note: Voice Services should be configured by your System Administrator or under his/her direction.
Page 22 Getting Started Note: Your System Administrator should have configured your SIP screen name, line number, and any other administrative features required. If your name does not display on the screen, contact your System Administrator. Phone/Line Status Indicators and Messages There are icons that display on the phone to indicate the status of the phone and/or the status of the line. These icons display on the upper right corner of the Home screen.
Page 23 Getting Started Icon Description Do Not Disturb >- The Do Not Disturb (DND) icon displays on the Home> screen when the DND feature is enabled. When DND is enabled, callers calling into the phone hear a busy signal or a message, depending on the configuration. Call Forward - The Call Forward icon displays on the Home screen when the Call Forward feature is enabled.
Page 24 Getting Started Icon Description Wi-Fi Disconnected- If your phone is disconnected from the Wi-Fi network Wi-Fi disconnected icon is shown in the Status bar on the Home screen. In addition to the phone/line status indicators, status messages with regards to the following are displayed on the Home screen when the situation arises: •...
Page 25 The More softkey is also displayed if you have any configured bottom softkeys. For example, in the previous figure, the 6930 has three softkeys configured that are viewable on the next softkey “page”. Pressing the More softkey toggles between the first and additional “pages” to display all the rest of the configured softkeys (as per the figure below).
Page 26 Getting Started Indicator/Icon Description No icon denotes that no calls are associated with the line and the line is available to be used. The number denotes how many call appearances are being utilized on the respective line. Indicates a call is incoming on the respective line. Indicates a call is outgoing on the respective line.
Page 27 Call Feature Indicators Indicates the call is secured using TLS/SRTP encryption. ™ Indicates the call is using Mitel Hi-Q audio. Indicates active VoIP recording is enabled and the call is being recorded. Multi-View Call Screen The Multi-View Callscreen allows you to manage your calls more efficiently when you have more than one call in progress.
Page 28 Call Feature Indicators Indicates the call is secured using TLS/SRTP encryption. Indicates the call is using Mitel Hi-Q ™ audio. Indicates active VoIP recording is enabled and the call is being recorded.
Page 29 System Administrator Tool. When a paired Bluetooth Handset loses connectivity with the 6930 SIP Phone, an icon appears on the screen saver. The count on the screen saver indicates a total of missed calls and voicemail messages.
Page 30: Ui Navigation
Note: If both Call Forward Always and DND are enabled, then the DND icon is displayed on the screen saver. UI Navigation UI navigation is easily performed using the navigation keys located above the Received Callers List key. The left and right navigation keys are used to switch to the different screens and the up and down navigation keys are used to highlight and scroll through the different lines/calls on the respective screen.
Page 31: Methods Of Customizing Your Phone
Using the Options key on the IP phone • Using the Mitel Web UI in an Internet browser window from your PC Phone Options through the IP Phone UI You can customize your phone by pressing the key and accessing the IP phone UI. These options...
Page 32 Methods of Customizing Your Phone Icon Option • External Sources (available only if external directory sources are configured by your Administrator) Call Forward Lock • Password • Phone Lock Diagnostic Bluetooth Status Audio • Audio Mode • Headset • Ring Tones •...
Page 33 Methods of Customizing Your Phone Icon Option Dialing • Live Dialpad • Speed Dial Edit Restart Wi-Fi Note: The Advanced options are Administrator-level functions only, and are not accessible by the user. These options should only be set up and changed by your System Administrator. Using the IP Phone UI Press on the phone to enter the Options List.
Page 34: Phone Options Through The Mitel Web Ui
Phone Options through the Mitel Web UI In addition to the IP phone UI options, you can customize options on the IP phone using the Mitel Web UI. In order to access your phone using the Mitel Web UI, you need to know your phone’s IP address. To find your phone’s IP address, see...
Page 35 For a user, the default username is “user” and the password field is left blank. You can logout of the Mitel Web UI at any time by clicking Log Off. The following categories display in the side menu of the Mitel Web UI: Status, Operation,and Basic Settings.
Page 36 M680i Expansion Module or an additional 84 softkeys with an M685i Expansion Module if it is attached to the phone. This option displays on the side menu of the Mitel Web UI only if an Expansion Module is attached.
Page 37 Custom Ringtones- Allows you to upload up to 8 custom WAV file ringtones on the phone that can be used as your incoming ring tone. For more information on custom ring tones, see “Installing Custom Ring Tones Using the Mitel Web UI”on page...
Page 38: Phone Status
• Phone Status through the Mitel Web UI You can view the status of your phone using the IP phone UI or the Mitel Web UI. Phone Status through IP Phone UI The Status option on the IP phone displays the status of your phone to the LCD display.
Page 39 Phone Status • Firmware Info • Network • Storage Note: The Directory List detailed in the Storage menu is in reference to the Local Directory. If the Received Callers List or Outgoing Redial List is full, the Storage screen displays information regarding the age of the oldest record stored in memory for the respective list instead of the total number of records stored Document Version 1.0...
Page 40: Finding Your Phone's Ip Address
If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Mitel Web UI. Use the following procedure to find your phone’s IP address.
Page 41: Phone Status Through The Mitel Web Ui
SIP Status SIP Account Status The IP phones show the SIP registration status on the IP phone’s Status screen in the Mitel Web UI. The following table describes the status conditions that can display for the account. Document Version 1.0...
Page 42 Status Condition Description Registered Displays this status on accounts that HAVE been registered with the SIP proxy server. Example>: > Line >SIP Account >Status > Backup Registrar Used? 1 > 650@proxy.com:5060 >Registered > Yes > where>: • Account Number is 1 •...
Page 43: Customizing Your Phone
• Restart • Emergency Dial Plan The following paragraphs describe the options available from either the IP phone UI, the Mitel Web UI, or both, and provide procedures applicable to the option. Language IP Phone UI and Web UI Language The IP phones support several different languages.
Page 44 Specifying the Language to Use Using the IP Phone UI Once the language pack(s) are available on your phone from your System Administrator, you can specify which language to use on the phone and/or the Mitel Web UI. Note: All languages may not be available for selection. The available languages are dependent on the language packs currently loaded to the IP phone.
Page 45 IP phone by your System Administrator. English is the default language and cannot be changed or removed. Click Save Settings. The change is dynamic. The Mitel Web UI will display all screens in the language you selected.
Page 46 Customizing Your Phone Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2 abc2 DEF3 def3 GHI4 ghi4 JKL5 jkl5 MNO6 mno6 PQRS7 pqrs7 TUV8 tuv8 WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ French Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÀÂÇÁÅÆ abc2àâçáåæ Document Version 1.0 User Guide...
Page 47 Customizing Your Phone Uppercase Characters Lowercase Characters DEF3ÉÈÊË def3éèêë GHI4ÎÏ ghi4îï JKL5 jkl5 MNO6ÑÓÒÔÖ mno6ñóòôö PQRS7 pqrs7 TUV8 tuv8úùûü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Spanish Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÁÀÇ abc2áàç DEF3ÉÈ def3éè GHI4ÏÍ ghi4ïí Document Version 1.0 User Guide...
Page 48 Customizing Your Phone Uppercase Characters Lowercase Characters JKL5 jkl5 MNO6ÑÓÒ mno6ñóò PQRS7 pqrs7 TUV8ÚÜ tuv8úü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ German Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÄÀ abc2äà DEF3É def3é GHI4 ghi4 JKL5 jkl5 MNO6Ö mno6ö Document Version 1.0 User Guide...
Page 49 Customizing Your Phone Uppercase Characters Lowercase Characters PQRS7ß pqrs7ß TUV8Ü tuv8ü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Italian Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÀCÇ abc2àcç DEF3ÉÈË def3éèë GHI4 ghi4 JKL5 jkl5 MNO6ÓÒ mno6óò PQRS7 pqrs7 TUV8Ù tuv8ù Document Version 1.0 User Guide...
Page 50 Customizing Your Phone Uppercase Characters Lowercase Characters WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Portuguese Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÁÀÂÃÇ abc2áàâãç DEF3ÉÊ def3éê GHI4Í ghi4í JKL5 jkl5 MNO6ÓÔÕ mno6óôõ PQRS7 pqrs7 TUV8ÚÜ tuv8úü WXYZ9 wxyz9 * <SPACE> * <SPACE>...
Page 51 Customizing Your Phone Uppercase Characters Lowercase Characters #/\@ #/\@ Russian Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! АБВГ2ABC aбвг2abc ДЕЁЖЭ3DEF Дeëжз3def ИЙКЛ4GHI ийкл4ghi МНОП5JKL мноп5jkl РСТУ6MNO рсту6mno ФХЦЧ7PQRS7 фхЧч7pqrs ШЩЪЫ8TUV шщъы8tuv ЬЗЮЯ9WXYZ ьзюя9wxyz * <SPACE> * <SPACE> #/\@ #/\@ Nordic Document Version 1.0 User Guide...
Page 52 Customizing Your Phone Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÅÄÆÀ abc2åäæà DEF3É def3é GHI4 ghi4 JKL5 jkl5 MNO6ÖØ mno6öø PQRS7ß pqrs7ß TUV8Ü tuv8ü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Greek Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! Document Version 1.0 User Guide...
Page 53 Customizing Your Phone Uppercase Characters Lowercase Characters ABC2ΑΒΓ abc2αβγ DEF3ΔΕΖ def3δεζ GHI4ΗΘΙ ghi4ηθι JKL5ΚΛΜ jkl5κλμ MNO6ΝΞΟ mno6νξο PQRS7ΠΡΣ pqrs7πρςσ TUV8ΤΥΦ tuv8τυφ WXYZ9ΧΨΩ wxyz9χψω * <SPACE> * <SPACE> #/\\@ #/\\@ Specifying the Input Language Using the IP Phone UI You can configure the language you use for input on the phone by setting the Input Languageoption. The default input language setting is English.
Page 54 Click on Basic Settings > Preferences > Language Settings. Select a language from the Input Language field. Setting this field allows you to specify the language to use when entering text and characters in the Mitel Web UI and IP phone UI. Valid values are: •...
Page 55: Time And Date
Latin 2 Character Set The 6930 includes support for ISO 8859-2 (Latin2) of multi-national languages when displaying and inputting in the IP phone UI and the Mitel Web UI. UTF-8 is also compatible with XML encoding on the IP phones.
Page 56 Note: All time and date settings can be configured using the IP phone UI. Time/Date Formats and Time Servers are the only two time and date settings that can be configured using the Mitel Web UI. Settings Configuring the Time Format, Daylight Savings, and Date Format Using the IP Phone UI Press on the phone to enter the Options List.
Page 57 Customizing Your Phone Press the left navigation key to move back to the options column and press the down navigation key to highlight Date Format. With Date Formathighlighted press the right navigation key to move to selection column. Use the up and down navigation keys to scroll through and choose the desired date format. Valid values are: •...
Page 58 Customizing Your Phone Navigate to the Time and Date > Time Zoneoption and press the select button or Select softkey. A list of time zones displays for different areas of the world. Use the up and down navigation keys to scroll through and highlight the desired region. Valid values are: •...
Page 59 AM/PM softkey to toggle between AM and PM. Press the Savesoftkey to save your changes. Configuring Time and Date Settings Using the Mitel Web UI Click on Basic Settings > Preferences > Time and Date Setting. In the Time Format field, select the time format you want to use on your phone. Valid values are: •...
Page 60 Customizing Your Phone Note: The time format you configure is applicable to the phone’s home screen as well as the Received Callers and Outgoing Redial Lists. In theDate Format field, select the date format you want to use on your phone. Valid values are: •...
Page 61: Directory
Customizing Your Phone Directory You can configure directory entries to display using the contact’s first name and then last name or vice versa. Moreover, the option to sort contacts using either their first name or last name is available through the Directory >...
Page 62: Call Forward
Customizing Your Phone External Sources Note: Menu available only if external Directory sources have been configured by your Administrator. Enabling/Disabling Directories and Renaming Labels Using the IP Phone UI Press on the phone to enter the Options List. Navigate to the Directory > External Sources option and press the select button or Select softkey. Use the up and down navigation keys to navigate through the list of Directory sources and press the select button to enable or disable each one as per your preference.
Page 63: Lock
This category allows you to change the user password for your phone. Changing your password ensures that only you can alter your phone settings and helps keep your system secure. You can change your user password using the IP phone UI or the Mitel Web UI. CONFIGURING A USER PASSWORD If unsupported characters are present in the user password or if the password length exceeds 15 characters in the configuration file then the phone uses the default password.
Page 64 You can lock your phone to prevent the phone from being used or configured. You can lock the phone using the IP phone UI, Mitel Web UI or by configuring a Lock softkey on your phone. For more information about configuring a Lock/Unlock key on your phone, see “Phone Lock Key”...
Page 65 At the Enter Unlock Password prompt, enter your user password and press the Enter softkey or select button. At the Unlock the phone? prompt, navigate to the Yes button and press the select button. Configuring Lock Settings Using the Mitel Web UI Setting a User Password Click on Operation > User Password In the Current Password field, enter the current user password.
Page 66 Customizing Your Phone Note: The IP phones support alphanumeric password with the supported characters. Click on Operation > Phone Lock. In the Reset User Password field, click Reset. The following screen displays. In the Current Password field, leave this blank. In the New Password field, enter a new password.
Page 67: Bluetooth
6930 IP Phone with Bluetooth capability. • The 6930w IP Phone has built in support for Bluetooth 5.2. The Mitel 6930 SIP IP phone supports MobileLink, a feature that provides seamless mobile integration using Bluetooth wireless technology. Note: For more information on how to use the MobileLink features, see MobileLink.
Page 68 Manually disconnecting the device using the device’s native UI will not prevent an automatic reconnection. You must either disconnect using the Bluetooth menu on the Mitel 6930 SIP IP phone, “forget” the device, or the device must be out of range to circumvent the auto reconnect process.
Page 69 If required, press the down navigation key to view the list of Available Devices. Note: The Mitel 6930 SIP IP phone scans for supported Bluetooth devices when viewing the list of available devices. Refer to the respective Bluetooth device documentation for discovery and pairing procedures that must be performed on your Bluetooth device.
Page 70 Mitel 6930 SIP IP Phone and the respective mobile phone or Bluetooth device. Ensure the pairing code matches on both devices and press Yes on the Mitel 6930 SIP IP Phone and acknowledge the pairing request on your mobile phone or Bluetooth device.
Page 71 Bluetooth handset connected icon appears in the status bar on the Home screen. When a paired Bluetooth Handset loses connectivity with the 6930 SIP Phone, a warning message "Cordless Handset disconnected" displays on the Home screen and an icon appears in the status bar.
Page 72 Customizing Your Phone Additionally, an icon appears on the screen saver bubble when the phone is in screen saver mode. When the Bluetooth Handset is successfully re-connected, all notifications for connectivity loss disappear from the phone. Forgetting a Bluetooth device To forget a Bluetooth device: Press the (Options) key on the phone to enter theSettings menu.
Page 73 Customizing Your Phone Using the up and down navigation keys, highlight the Bluetooth device you want to forget and press the Forget softkey. A confirmation message displays on screen. Press Yes to forget the Bluetooth device.The Bluetooth device is removed from the list of Paired Devices.
Page 74 Customizing Your Phone Using the up and down navigation keys, highlight the connected Bluetooth device you want to disconnect to and press the Disconnect softkey. A confirmation message displays on screen. Press the OK button to acknowledge the successful disconnection. Renaming a paired Bluetooth device To rename a paired Bluetooth device: Press the...
Page 75 Customizing Your Phone Using the up and down navigation keys, highlight the applicable Bluetooth device you want to rename to and press the Rename softkey. A pop up dialog appears allowing you edit the name of the Bluetooth device. Edit the name of the device using the dialpad keys and press the Save softkey to save your changes. Connecting to a different or disconnected Bluetooth device To connect to a different or disconnected Bluetooth device: Press the...
Page 76: Diagnostics
Audio Mode The 6930 allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The Audio Mode option provides different combinations of these three methods to provide maximum flexibility in handling calls.
Page 77 Note: On 6930 IP Phone by default the Audio mode is set to Speaker. When the Headset is connected to the phone, user must change the Audio mode to Headset or Speaker/Headset or Headset/Speaker.
Page 78 Customizing Your Phone If bluetooth handset gets disconnected, the audio goes to the wire handset. When the user reconnects to the bluetooth handset, the audio goes to the bluetooth handset. If the user switches the audio to another device when bluetooth handset is disconnected, the user must manually connect to the buletooth handset.
Page 79 Customizing Your Phone Navigate to the Audio > Headset option and press the select button or Select softkey. With Headset Mic Vol highlighted press the right navigation key to move to selection column. Use the up and down navigation keys to scroll through and choose the desired volume setting. Valid values are: •...
Page 80 Pronto, Voyage, Bloom, Move). Note: Individual contact ring tones are also supported on the 6930. Individual contact ring tones can be used during incoming calls to help users identify the party calling. For more information on individual contact ring tones, see “Local Directory Features”...
Page 81 Customizing Your Phone Configuration Method Valid Values Default Value IP Phone UI Global Global Setting: Velocity Tone 1 Skyline Rise Daybreak After Hours Open Road Pronto Voyage Bloom Move Tone 1 to 15 Silent Custom Ring Tone 1 to 8 (if available) Document Version 1.0 User Guide...
Page 82 Customizing Your Phone Configuration Method Valid Values Default Value Mitel Web UI Global: Global Setting: Velocity Tone 1 Skyline Rise Daybreak After Hours Open Road Pronto Voyage Bloom Move Tone 1 to 15 Silent Custom Ring Tone 1 to 8 (if available) Document Version 1.0...
Page 83 Customizing Your Phone Configuration Method Valid Values Default Value Lines 1 to 24 Per-Line Setting: Per-Line Setting: Global Global Velocity Skyline Rise Daybreak After Hours Open Road Pronto Voyage Bloom Move Tone 1 to 15 Silent Custom Ring Tone 1 to 8 (if available) In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phone.
Page 84 • Ring cadence pattern You configure global ring tones and tone sets using the IP phone UI and Mitel Web UI. Installing a custom ring tone can be performed using the Mitel Web UI only. Configuring Ring Tones Using the IP Phone UI...
Page 85 Press the Save softkey to save your changes. The tone set you select is immediately applied to the IP phone. Configuring Ring Tones and Tone Sets Using the Mitel Web UI Click on Basic Settings > Preferences > Ring Tones.
Page 86 Customizing Your Phone In the Ring Tones section, select a country from the Tone Set field. Valid values are: • Australia • Brazil • Canada • Europe • France • Germany • Italy • Italy2 • Malaysia • Mexico • Brazil •...
Page 87: Display
Individual WAV files cannot exceed 1 MB in size (the total combined size of the eight WAV files cannot exceed 8 MB). Filenames must contain only ASCII characters. Installing Custom Ring Tones Using the Mitel Web UI Click on Basic Settings > Custom Ringtones Press the Browse... button corresponding to the desired ringtone position (e.g. 1).
Page 88 The Home Screen Mode option on the IP phone allows you to select how your home screen is displayed. The 6930 IP phone contains two home screen layout options. The default primary home screen mode provides users with a larger date and time and displays the screen name (if configured) beside the line number in the top status bar.
Page 89: Dialing
The Live Dialpadoption on the IP phone turns the live dialpad mode on or off. With the live dialpad feature enabled, the 6930 IP phone automatically dials out and turns on handsfree mode as soon as a dialpad key or softkey is pressed. With live dialpad disabled, if you dial a number while the phone is on-hook, lifting the receiver or pressing the initiates a call to that number.
Page 90: Restart
Customizing Your Phone Note: Availability of this feature is dependent on your phone system or service provider. You can enable/disable the live dialpad using the IP phone UI only. Enabling/Disabling Live Dialpad Using the IP Phone UI Press on the phone to enter the Options List. Navigate to the Dialing >...
Page 91: Emergency Dial Plan
You can set the emergency dial plan using the Mitel Web UI only. Document Version 1.0...
Page 92 A police and/or fire emergency number in Asia, Europe, Middle East, and South America. Defining an Emergency Dial Plan Using the Mitel Web UI Click on Operation > Phone Lock. In the Emergency Dial Plan field, enter the 3-digit number used in your local area to contact emergency services.
Page 93: Configuring Softkeys
• Empty Key • None Key Your 6930 has 12 multi-functional top softkeys and 5 multi-functional bottom softkeys: • 12 top softkeys: programmable non-state-based softkeys (up to 44 programmable functions) • 5 bottom softkeys: programmable state-based softkeys (up to 24 programmable functions Document Version 1.0...
Page 94 If M695 Expansion Modules are attached to the phone, you can configure up to an additional 84 softkeys on each M695 Expansion Module. The 6930 IP phone allows up to 3 expansion modules on each phone. For more information about expansion modules, see “Model M695 Expansion Module”...
Page 95 Configuring Softkeys Key Function Description Indicates the key is configured to accept an XML application for accessing customized XML services. Flash Indicates the key is set to generate a flash event when it is pressed. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).
Page 96 Configuring Softkeys Key Function Description Speed Dial/Conf Indicates the key is configured as a speed dial key and a conference key. You can use this key to speed dial from within a conference call and add the new call directly to the conference. Speed Dial/MWI Indicates the key is configured as a speed dial key for a voicemail account.
Page 97: State-Based Softkeys
See your System Administrator for more information. State-Based Softkeys On the 6930’s bottom softkeys, you can configure a specific state to display when a softkey is being used. The following table describes the states available to configure for the softkeys.
Page 98 Configuring Softkeys State Description Idle The phone is not being used. Connected The current line is in an active call (or the call is on hold). Incoming The phone is ringing. Outgoing The user is dialing a number, or the far-end is ringing. Busy The current line is busy because the line is in use or the line is set as DND.
Page 99 Configuring Softkeys Softkey Type Default States Speed Dial/Xfer Idle, Connected, Incoming, Outgoing, Busy Speed Dial/Conf Idle, Connected, Incoming, Outgoing, Busy Speed Dial/MWI Idle, Connected, Incoming, Outgoing, Busy Directory Idle, Connected, Incoming, Outgoing, Busy Filter Idle, Connected, Incoming, Outgoing, Busy Received Callers List Idle, Connected, Incoming, Outgoing, Busy Outgoing Redial Idle, Connected, Incoming, Outgoing, Busy...
Page 100: Softkey Display Behavior
Softkey Display Behavior On the 6930 IP phone, you can configure up to 44 (top) and 24 (bottom) functions on the softkeys. By default, if you have no softkeys configured on the IP phone, and you assign softkey functions to higher number keys in the Mitel Web UI, the key functions automatically appear in the first available position on the LCD display.
Page 101: Line Key
Line functionality can only be programmed on the top softkeys. The Line 1 and Line 2 softkeys are auto configured in the 6930 SIP phone due to the absence of Line 1 and Line 2 hardkeys. By default, the line values for top softkey 1 and topsoftkey 2 are set to Line 1 and Line 2 in the WebUI.
Page 102: Speed Dial Key
The normal function of the speed dial option allows you to dial a number quickly by pressing a key configured for speed dialing. You can program the keys on the 6930 to speed dial outside numbers, dial directly to another person’s line or extension, or quickly access features such as Caller ID (*69) and voicemail.
Page 103 Configuring Softkeys Note: When creating a Speed Dial key from the IP phone UI, you must select a softkey, dialpad key, or expansion module key that has no preassigned function (key must be set to None or Empty). If there are no empty softkeys on the home screen, you can press and hold the More softkey to configure the next available softkey with speeddial functionality.
Page 104 Line 1 for the Speed Dial key. If you want to use a different line, press the left or right keys to select another line. Press the Save softkey to save the speed dial information to the key you selected. Creating a Speed Dial Softkey Using the Mitel Web UI Document Version 1.0 User Guide...
Page 105 In the Line field, select a line to apply to this key. Valid values are 1 through 24. Click Save Settings. Creating Dialpad Speed Dial Keys Using the Mitel Web UI Click on Operation > Keypad Speed Dial. Select a key from 1 through9.
Page 106: Do Not Disturb (Dnd) Key
For more information about DND and DND modes, see “DND Configuration” page 157 Configuring a DND KeyUsing the Mitel Web UI Click on Operation > Softkeys and XML or Click on Operation > Expansion Module <N>. Softkeys Select from Key 1 through Key 44 on the Top keys.or Select from Key 1 through Key 24 on the Bottom keys.
Page 107: Mobile Key
Configuring Softkeys Click Save Settings. Mobile Key The Mitel 6930 SIP IP Phone supports MobileLink, a feature that provides seamless mobile integration using Bluetooth wireless technology. This feature allows you to: • Sync your mobile phone’s contact list and call history with your Mitel 6930 IP phone.
Page 108: Busy Lamp Field (Blf) Key
Configuring Softkeys Click on Operation > Softkeys and XML or Click on Operation > Expansion Module <N>. Softkeys Select from Key 1 through Key 44 on the Top keys. In the Type field, select Mobile to apply to the key. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.
Page 109 Slow Flashing Red Unknown Not monitored Configuring a BLF Key Using the Mitel Web UI Click on Operation > Softkeys and XML.or Click on Operation > Expansion Module <N>. Softkeys Select from Key 1 through Key 44 on the Top keys.
Page 110: Blf/List Key
Configuring Softkeys In the Type field, select BLF to apply to the key. In the Label field, enter a label to apply to this key. In the Value field, enter the phone number or extension you want to monitor. In the Line field, select a line for which to apply this key. Valid values are: •...
Page 111 If you set a key to use BLF/List, you must also enter a BLF List URI at Operation > Softkeys and XML > Services. The BLF List URI is the name of the BLF list defined on the applicable Mitel call manager Busy Lamp field page for your particular user.
Page 112 In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey. In the BLF List URI field, enter the name of the BLF list defined on the applicable Mitel call manager Busy Lamp field page for your particular user. For example, sip:9@192.168.104.13.
Page 113: Xml Key
Note: The XML services must be set up by your System Administrator before you can use the key. On the 6930 SIP IP phone, you can access the XML applications from the IP phone UI through an XML softkey. Using the Mitel Web UI, you can configure a key to access XML applications. Under Operations > Softkeys and XML, or Operations >...
Page 114 After an XML application(s) has been saved to your IP phone and a key has been configured to access the XML applications, the customized service is ready for you to use. Press the XML softkey on the 6930 phone. An XML screen displays. Use the up and down navigation keys to scroll through the customized features.
Page 115: Flash Key
8.10 Flash Key You can set a key to generate a flash event when it is pressed on the 6930. You do this by setting the key to Flash. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).
Page 116: Park/Pickup Keys
Click Save Settings. 8.12 Park/Pickup Keys The 6930 phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The park/pickup feature performs as follows: When a call comes in and you pickup the handset, you can press the applicable Park key to park the •...
Page 117 Configuring Softkeys Administrators can configure thePark and Pickup keys for any line using the configuration files or the Mitel Web UI. Users can make changes to customize the label of the Park and Pickup keys using the Web UI. Configuring Park/Pickup Keys Using the Mitel Web UI Click on Operation >...
Page 118: Call Forward Key
8.13 Call Forward Key Using the Mitel Web UI, you can configure the Call Forward function on a softkey or expansion module key. Use call forwarding when you want a specific account on your phone to be forwarded to another number when your phone is in the busy state or the no answer state, or both.
Page 119: Blf/Xfer
For more information about call forwarding and call forwarding modes, see “Call Forward Configuration” page 160 Configuring a Call Forward Key Using the Mitel Web UI Click on Operation > Softkeys and XML or Click on Operation > Expansion Module <N>. Softkeys Select from Key 1 through Key 44 on the Top keys.or Select from Key 1 through Key 24 on the Bottom...
Page 120 BLF/Xfer and Speed Dial: When the focused line and the monitored extension are idle, pressing the BLF/Xfer key causes the phone to go offhook and dial the number of the extension. Configuring a BLF/Xfer Key Using the Mitel Web UI Click on Operation > Softkeys and XML.
Page 121: Speed Dial/Xfer
Speed Dial/Xfer and Call Forward: When the phone is in the ringing state, pressing the Speed Dial/Xfer key forwards the call to the predefined extension. Configuring a Speed Dial/Xfer Key Using the Mitel Web UI Document Version 1.0 User Guide...
Page 122: Speed Dial/Conf
8.16 Speed Dial/Conf The 6930 allows you to configure a softkey or expansion module key to be used as a speed dial conference key (Speed Dial/Conf key) while remaining in the current call. This key allows a user on a call to conference another party at a pre-defined number while remaining in the call.
Page 123 Note: This feature is not compatible with centralized conferencing. Configuring a Speed Dial/Conf Key Using the Mitel Web UI Click on Operation > Softkeys and XML.or Click on Operation > Expansion Module <N>. Softkeys Select from Key 1 through Key 44 on the Top keys.or Select from Key 1 through Key 24 on the Bottom...
Page 124: Speed Dial/Mwi
When you press the configured key, the phone will send an INVITE to the configured call URI whereby you will be able to listen to the new messages. The Speed Dial/MWI key can be configured through the Mitel Web UI.
Page 125 Configuring Softkeys Note: As the example above illustrates, pauses and DTMF are supported for the call URI. Ensure that no spaces are added between the call URI and the voicemail URI when defining the key value. If only one URI is provided, the value will be used for the voicemail URI and the call URI will be left as undefined.
Page 126: Directory Key
Configuring Softkeys 8.18 Directory Key Using the Mitel Web UI, you can assign the Directory key to any key on the top or bottom softkeys on the phone. The Directory feature allows you to view Directory entries from multiple sources and store frequently used names and numbers on the phone.
Page 127: Received Callers List Key
8.19 Received Callers List Key By default, the 6930 has a dedicated Received Callers List key. However, using the Mitel Web UI, you can assign the Received Callers List key to any key on the top or bottom keys on the phone.
Page 128: Outgoing Redial Key
Click Save Settings. 8.20 Outgoing Redial Key By default, the 6930 has a dedicated Outgoing Redial key. However, using the Mitel Web UI, you can assign the Outgoing Redial key to any key on the top or bottom keys on the phone.
Page 129: Conference Key
In the Type field, select Redial. Click Save Settings. 8.21 Conference Key Using the Mitel Web UI, you can assign a Conference key to any key on the top or bottom keys on the phone. Note: For more information about conferencing, see “Conferencing Calls”...
Page 130: Transfer Key
Configuring Softkeys 8.22 Transfer Key Using the Mitel Web UI, you can assign the Transferkey to any key on the top or bottom keys on the phone. Note: For more information about transferring calls, see “Transferring Calls” page 129. Configuring a Transfer Key Using the Mitel Web UI Click on Operation >...
Page 131: Phone Lock Key
Configuring Softkeys Configuring an Intercom Key Using the Mitel Web UI Click on Operation > Softkeys and XML.or Click on Operation > Expansion Module <N>. Softkeys Select from Key 1 through Key 44 on the Top keys.or Select from Key 1 through Key 24 on the Bottom keys.
Page 132: Paging Key
Click Save Settings. Note: You can lock/unlock the phone using the new key you just configured, using the Mitel Web UI at the path Operation > Phone Lock, or using the Phone Lock option on the IP phone UI at the path Options >Lock >...
Page 133 Configuring Softkeys Click on Operation > Softkeys and XML.or Click on Operation > Expansion Module <N>. Softkeys Select from Key 1 through Key 44 on the Top keys.or Select from Key 1through Key 24 on the Bottom keys. In the Type field, select Paging. In the Label field, enter a label to apply to this key.
Page 134: Discreet Ringing Key
Using the Paging Key The following procedure describes the use of the Paging key on the IP phone. The procedure assumes you have already configured the Paging key using the Mitel Web UI. Note: The recipient of a paging call can set a global DND to ignore any incoming pages.
Page 135: Call History Key
Call History key displays All folder list which includes the list of your missed, outgoing, and received calls. Configuring a Call History Key Using the Mitel Web UI Click on Operation > Softkeys and XML or Click on Operation > Expansion Module <N>...
Page 136: Empty Key
In the Type field, select Empty. Click Save Settings. 8.29 None Key Use the following procedure to delete a key’s functionality on the 6930 IP phone. Deleting a Key’s Function Using the Mitel Web UI Document Version 1.0 User Guide...
Page 137 Click on Operation > Softkeys and XML.or Click on Operation > Expansion Module <N>. Choose the key you want to delete from the phone or expansion module. In the Type field, select None. Click Save Settings. The key function is deleted from the IP phone memory.
Page 138: Making Calls
Using a Headset • Using Intercom Functionality • Outgoing Redial List This section describes ways to make calls on your 6930 phone, using your handset, speakerphone, or headset. Dialing a Number First, take the phone off-hook by: • Lifting the handset, •...
Page 139: Using Handsfree Speakerphone
When handsfree is on, the speaker light turns on. Using a Headset The 6930 accepts analog and DHSG/EHS headsets through the modular RJ22/RJ45 port on the back of the phone or USB headsets through the USB port. Document Version 1.0...
Page 140 DHSG headset will take precedence over the USB headset. Volume Controls for the Headset Microphone On the 6930, there are three options for the headset microphone volume: Low, Medium, and High. For information about configuring the headset microphone volume, see “Headset”...
Page 141: Using Intercom Functionality
You can set specific incoming Intercom call features on the 6930 IP phone using the Mitel Web UI. The following table describes these features.
Page 142: Outgoing Redial List
Making Calls Incoming Intercom Features in Mitel Description Web UI Auto Answer Allows you to enable or disable the IP phone to automatically answer an Intercom call. If auto-answer is enabled on the IP phone, the phone plays a tone (if Play Warning Tone is enabled) to alert the user before answering the intercom call.
Page 143 Making Calls On the 6930, you access the Outgoing Redial List by the key. The following table identifies and describes the various icons displayed in the Outgoing Redial List. Icon Description Indicates an outgoing call that was answered. Call Feature Indicators (in detailed view only) Indicates the call was secured using TLS/SRTP encryption.
Page 144 Making Calls Press once to access the Outgoing Redial List. Note: Press twice to dial the most recent number you dialed from the phone. With Outgoinghighlighted press the right navigation key to move to entry column. Use the up and down navigation keys to scroll through the entries in the Outgoing Redial List. Press right navigation to see more detailed information about the redial entry.
Page 145 Making Calls Press right navigation key to see more detailed information about the Outgoing Redial List entry. Press the Edit softkey. Using the dialpad keys, edit the name and/or number. Note: To move the cursor one digit/character to the right, press the 4navigation key. To erase one digit/ character to the left of the cursor, press the Backspacesoftkey.
Page 146 Press the Delete softkey. Press the Delete softkey again to erase the entry. Copying Entries to the Local Directory Press the key. With Outgoing highlighted press the right navigation key to move to entry column. Press the up and down navigation keys to scroll through and highlight the respective Outgoing Redial List entry.
Page 147: Mute
Mute You can use the key to mute the handset, headset, or speakerphone. When you use the key on your phone, you cannot be heard on an active call or on a conference.For muted calls, the handsfree LED flashes and the key LED is on.To switch mute on or off, press Note: If you place a muted call on hold, the phone automatically takes the call off mute when you reconnect to the...
Page 148: Receiving Calls
Receiving Calls This chapter contains the following sections: • Answering an Incoming Call • Deflecting an Incoming Call • Sending an Incoming Call to Voicemail When a call is ringing atyour extension, the inbound callers name, extension, picture ID (if applicable), and incoming call icon display on the screen.
Page 149: Deflecting An Incoming Call
Receiving Calls Note: If the Goodbye Key Cancels Incoming Call feature is disabled, you can also use the answer button on your headset (if available) to answer the secondary incoming call. If the Goodbye Key Cancels Incoming Call feature is enabled, the answer button on your headset will cancel the secondary incoming call.
Page 150: Sending An Incoming Call To Voicemail
Note: Live dialpad is disabled when entering destination numbers using the call deflection feature. When the "No Answer" Call Forward mode is configured and enabled on the phone, incoming calls will not be forwarded to the defined "No Answer" number if you are in the process of deflecting the incoming call.For example, during an incoming call, with the "No Answer"...
Page 151: Handling Calls
Handling Calls This chapter contains the following sections: • Placing a Call on Hold • Transferring Calls • Conferencing Calls • Ending Calls When you are connected to a call, you can use the softkeys or hard keys on the phone to place a call on hold, transfer a call, or create a conference call.
Page 152: Transferring Calls
Drop softkey to disconnect the call. If an attempt to retrieve a held call fails, the 6930 displays a “Server Error” message and error reason code on screen (e.g. "Server Error: 408" for a Request Timeout or “Server Error: 503" for a Service Unavailable).
Page 153 Handling Calls Direct Transfer The 6930 IP phone provides a convenient direct method of transferring an existing call to another existing call. If you have the transfer recipient on hold on another line, you can simply navigate to the recipient and press the Xfer softkey and the direct transfer will be performed.
Page 154 Handling Calls Transferring an Existing Call to Another Existing Call Ensure you are on an active call with the party you wish to transfer (the transfer recipient should be placed on hold). Note: Direct transferring can be performed in either the Multi-View Call screen or Detailed View Call screen.
Page 155 Handling Calls Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer. Press the Xfer softkey. Press the (Directory) key or the softkey configured for Directory functionality and highlight a directory entry (or the desired number if the entry contains more than one number). Note: If you have any additional Directory sources configured, you will need to first navigate to the desired Directory folder and then highlight the respective entry or number.
Page 156: Conferencing Calls
106). Local Conferencing The 6930 phone supports up to three parties (including yourself) in a conference call. This is called local conferencing and is the default method of conferencing on 6930. Note: Your System Administrator can set your Conference key to speed dial a specific number. Contact your System Administrator for more information.
Page 157 Handling Calls Press the Conf softkey. Enter the phone number of Party 3. Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding them to the conference. Press the Conf softkey again to add Party 3 to the conference. Party 2 and Party 3 will connect with you to form a conference call.
Page 158: Ending Calls
Ending a Conference and Transferring Remaining Parties The 6930 allows a host to easily leave a three-way conference call without disrupting the connection of the other two remaining parties. If you are the host of a conference call and want to leave the conference, simply press the Leave softkey on the phone.
Page 159: Managing Calls
• Voicemail • DND and Call Forward The 6930 has several features that make it easier to manage calls, and to keep track of your caller history, as well as your business and personal contacts. These features include: • Directory •...
Page 160 Managing Calls Press the (Directory) key or softkey configured with Directory functionality. If no external Directory sources are configured or enabled, the local Directory is displayed as per the following image. Note: If the Directory is empty, a Directory empty message displays. You can view entry details by pressing the up and down navigation keys to scroll through the list.
Page 161 Managing Calls Note: Note: If a Directory folder is empty, a Directory empty message displays. You can view the list of Directory entries on the right for each respective folder by pressing the up and down navigation keys. Press the right navigation key to move to the entry column. From this column, you can use the up and down navigation keys to scroll through the list of entries.
Page 162 Managing Calls Directory sources are configured and enabled and the search finds multiple matches, the entry will be displayed in the All folder. When matches are found, navigate to the contact entry and perform your desired action. Note: If there is only one match, the contact will be displayed in the respective directory folder. Press the Reset softkey at any time clear the search field.
Page 163 Managing Calls Use the navigation keys to highlight the contact you want to call. (Optional) If the contact has multiple phone numbers defined, press the right navigation key to navigate to the numbers selection column (if no external Directory sources are configured/enabled) or Details page and use the up and down navigation keys to select the desired phone number.
Page 164 Managing Calls specific ring tones (from the phone’s 15 preloaded as well as the 8 custom ring tones) for respective contacts in your Local Directory, which will be played back when a call from the respective contact is incoming. Individual contact ring tone support is dependent on the phone’s directory lookup functionality. During an incoming call, the Local Directory is examined against the phone number of the incoming call.
Page 165 Managing Calls (Optional) Navigate to the Ring Tone field and press the left and right navigation keys to select the desired ring tone for the respective contact. Press the up navigation key to navigate to the Identity tab, and press the right navigation key to switch to the Numbers tab.
Page 166 Managing Calls Under the Email tab, use the up and down navigation keys to navigate to the desired fields and using the dialpad keys input the email address(es) of the respective contact. Press the Save softkey to save your changes. Editing an Existing Local Directory Entry Press the key or a softkey configured with Directory functionality to enter the Directory.
Page 167 Managing Calls Highlight the desired entry (if applicable) and press the Delete softkey. A “Delete selected item or delete all items?” message will appear on screen. Press the Delete All softkey to delete all contacts from your Local Directory.or Press the Delete Item softkey to delete the individual entry from your Local Directory.
Page 168 Press the Cancel softkey to cancel the delete process. Downloading the Local Directory to Your PC You can download the Local Directory to your PC through the Mitel Web UI. The phone stores the directory list.csvfile to your PC in comma-separated value (CSV) format.
Page 169 Managing Calls • Email3 • Number of Total Phone Numbers • Phone Number 1 Type • Phone Number 1 Line # • Phone Number 1 • • Phone Number 7 Type • Phone Number 7 Line # • Phone Number 7 Downloading the Directory Click on Operation >...
Page 170 Managing Calls Click on Operation > Directory. In the Local Directory Upload field, click Choose File. Enter the location on your computer from where you want to upload the file and click Open. ClickUpload. External Directory Source Features The following external Directory sources may be configured on your phone: •...
Page 171: Received Callers List
System Administrator for more information regarding your specific Received Callers List. The Received Callers List is a stored log of your incoming calls. The 6930 telephone stores information on up to 200 incoming calls in the Received Callers List. Your telephone logs the name/number of the caller, when they last called, and if the call was answered or missed.
Page 172 Indicates an incoming call that was not answered. Call Feature Indicators (in detailed view only) Indicates the call was secured using TLS/SRTP encryption. ™ Indicates the call was using Mitel Hi-Q audio. Indicates active VoIP recording was enabled and the call was recorded. Note: When the Received Callers List is full, the oldest call records are deleted to accommodate the information of new callers.
Page 173 Managing Calls With Received highlighted press the right navigation key to move to entry column. Use the up and down navigation keys to scroll through the entries in the Received Callers List. Press right navigation key to see more detailed information about the Received Callers List entry. Note: The detailed view screen contains the picture ID of the caller (if available), the date and time of the incoming call, the line on which the call was received, call duration (if the call was answered), any...
Page 174 Managing Calls Note: To move the cursor one digit/character to the right, press the 4 navigation key. To erase one digit/ character to the left of the cursor, press the Backspace softkey. To dial the new number, press the select button, press , lift the handset, or press any of the line keys To copy the new number to the Local Directory, press the Copy softkey.
Page 175 Managing Calls Copying Entries to the Local Directory Press the key. With Received highlighted press the right navigation key to move to entry column. Press the up and down navigation keys to scroll through and highlight the respective Received Callers List entry.
Page 176: Voicemail
Downloading the Received Callers List to Your PC You can download the Received Callers List to your PC for viewing using the Mitel Web UI. When you download the Received Callers List, the phone stores the callerlist.csv file to your computer in comma- separated value (CSV) format.
Page 177 Voicemail functionality must be configured by your System Administrator. Voicemail is not supported on the mobile line. When voicemail functionality is enabled, the MWI LED on the Mitel 6920 flashes red and the (Voicemail) icon displays on the status bar indicating that voicemail messages are available. You can access your voicemail service by pressing the Voicemail key.
Page 178: Dnd And Call Forward
On the 6930, you can set DND on the phone-side for a specific account or for all accounts on the phone. You can set three modes for DND using the Mitel Web UI at the path, Basic Settings > Preferences >General >...
Page 179 DND disabled. off. Note: If you make changes to the configuration for DND through the IP phone UI, you must refresh the Mitel Web UI screen to see the changes. Configuring a DND Key The following describes the process of configuring DND on your phone. To configure a DND key, see “Do...
Page 180 If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to Phone. Using the Mitel Web UI, if you change the DND Key Mode to Phone, all accounts synchronize to the current setting of Account 1.
Page 181 Managing Calls Click on Basic Settings > Account Configuration. For each account, enable DND by placing a check mark in the box. Disable DND by unchecking the box. Note: If you selected Account or Custom mode in Step 2, you can enable/disable each account or all accounts as applicable.
Page 182 Call Forward on the IP phone allows incoming calls to be forwarded to another destination. On the 6930, you can set Call Forward on the phone-side for a specific account or for all accounts on the phone. You can set a Call Forward mode using the Mitel Web UI at the path, Basic Settings >Preferences >General >...
Page 183 You can configure a specific mode (All, Busy, and/or No Answer) for each account independently or all accounts. On the 6930, you can set all accounts to All On, All Off, or copy the configuration for the account in focus to all other accounts using a CopytoAll softkey.
Page 184 You can configure a specific state (All, Busy, and/or No Answer) for each account independently or all accounts. On the 6930, you can set all accounts to All On, All Off, or copy the configuration for the account in focus to all other accounts using a CopytoAll softkey.
Page 185 Managing Calls Click on Basic Settings > Account Configuration. The illustration above shows 2 accounts configured on the phone. Accounts must be set up by your System Administrator. For each account, enable the Call Forward state by placing a check mark in one or more of the following State fields: •...
Page 186 If you selected Phone mode, all accounts are set to the same Call Forward configuration (All, Busy, and/or No Answer) as Account 1 on the phone. In the Mitel Web UI, only Account 1 is enabled. All other accounts are greyed out but use the same configuration as Account 1.
Page 187 Managing Calls With the account in focus on Home screen, press the configured Call Fwd softkey or press , navigate to the Call Forward option and press the select button or Select softkey.The Call Forward screen displays for the account you selected. Enter forwarding numbers using the dialpad keys for any of the following states: •...
Page 188 Managing Calls Press the configured Call Fwd softkey or press , navigate to the Call Forward option and press the select button or Select softkey.The Call Forward screen displays and is applicable to all accounts configured on the phone. Enter forwarding numbers using the dialpad keys for any of the following states: •...
Page 189 Press the configured Call Fwd softkey or press , navigate to theCall Forward option and press the select button or Select softkey. The Call Forward screen displays. Press the left and right navigation keys to change to the desired account. Note: Select All Accounts if you want your changes to be made to all the accounts configured on the phone.
Page 190: Mobilelink
MobileLink provides seamless mobile integration using Bluetooth wireless technology. MobileLink highlights include the ability to: • Sync your mobile phone’s contact list and call history with your Mitel 6930 IP phone. • Answer a mobile phone call using your Mitel 6930 IP phone.
Page 191 Syncing mobile contacts When pairing and connecting a mobile phone for the first time, the Mitel 6930 SIP IP phone automatically attempts to sync your mobile contacts to the Directory application. To manually synchronize or update your mobile contacts: Ensure that you have paired your mobile phone with your 6930 IP phone.
Page 192 Syncing mobile call history When pairing and connecting a mobile phone for the first time, the Mitel 6930 IP phone automatically attempts to sync your mobile call history to the Call History application. The My Mobile folder displays your mobile phone call history (missed, outgoing, and received calls) with icons.
Page 193 Automatic update of your mobile phone call history is not supported. For example, if a user receives a call on the mobile phone, the call record is not automatically updated in the Call History application. The call record is updated the next time when the mobile phone connects to the 6930 IP phone or by a manual update. Note: You may need to acknowledge the request for Contact sharing on your mobile phone.
Page 194 MobileLink To view your mobile phone missed calls: Ensure that you have paired your mobile phone with your 6930 IP phone. See Pairing a Bluetooth device. Press the ( Call History) key. Navigate to the Missed folder. Your mobile phone missed calls is displayed on the screen.
Page 195 Press the Edit to edit the Contact. Updating mobile call history and missed calls To manually update your mobile call history and missed calls: Ensure that you have paired your mobile phone with your 6930 IP phone. See Pairing a Bluetooth device.
Page 196 Press the Dial softkey to dial the number associated with the entry. Adding an entry to Contacts To add a mobile phone call history or missed call entry to the Contacts application: Ensure that you have paired your mobile phone with your 6930 IP phone. Press the ( Call History) key.
Page 197 Deleting a specific call history or missed call entry is not supported. Pressing the Delete softkey deletes all the entries (mobile phone call history and missed calls) in the My Mobile folder. Ensure that you have paired your mobile phone with your 6930 IP phone. See Pairing a Bluetooth device.
Page 198 Mitel 6930 IP phone as well. To answer the incoming mobile call using your Mitel 6930 SIP IP phone, lift the handset for handset operation or Mobile softkey, or Answer softkey for handsfree operation...
Page 199 Switching mobile phone audio from your Mitel 6930 IP Phone to your mobile phone and back again is performed by a one-key-press method. Press the Push call softkey to push the mobile call audio from your Mitel 6930 IP Phone to your mobile phone. Press the Mobile line key to pull the mobile call audio from your mobile phone to the Mitel 6930 IP Phone.
Page 200 Mitel phones. However certain individual mobile device functions such as transfer of audio or hold cell phone call might not be always processed by Mitel phones and can lead to unhandled states on Mitel phones.
Page 201 TUI. Enabling or Disabling the Phone Automatic Lock and Unlock on Mobile Proximity Using TUI Use the following procedure to enable or disable the proximity lock and unlock feature on the 6930 phone using the TUI.
Page 202 Click Save Settings to save your changes.
Page 203: Pclink For 6930/6930W Ip Phone
The 6930w IP Phone has buit in support for Bluetooth 5.2. PCLink enables the Mitel 6930 IP Phone to be used as the audio device for PC or MAC video collaboration with all the supported video collaboration applications, for both Windows 10 and MAC operating systems, through the IP Phone's Bluetooth interface.
Page 204 With Mobile Line highlighted, press the Save softkey. Note: • You can program only one Mobile Line key. • Contact your System Administrator for details about enabling Mobile Link functionality on your Mitel 6930 IP Phone. Document Version 1.0 User Guide...
Page 205 PC. Note: • You can pair the PC with the 6930 IP Phone only from the PC and not from the 6930 IP Phone. If you try to initiate pairing from the 6930 IP Phone, the following message appears. •...
Page 206 Note: You cannot switch the audio to any other Bluetooth devices (Bluetooth Handset, Bluetooth Headset, and Bluetooth Speaker) connected with the 6930 IP Phone. • You cannot toggle between IP Line call and PC Audio call. You must disconnect the IP call to switch to PC Audio call.
Page 207 Pair the Mitel 6930 IP Phone with a MAC Device To pair the Mitel 6930 IP phone with a MAC device: On your MAC device, choose the device from the Bluetooth status menu ( ) in the menu bar.
Page 208 PCLink for 6930/6930w IP Phone Ensure that the 6930 IP Phone is in the Available Devices menu. Navigate to Settings > Bluetooth > Available Devices to enter the Available Devices menu of the IP Phone. Follow the on-screen instructions on the MAC device to set up the device.
Page 209 To move audio from the currently selected audio device to the Mitel 6930 IP Phone: From the Microphone drop-down list, select Mitel 6930... (for either Communications or Headset if both are listed). From the Speaker drop-down list, select Mitel 6930... (for either Communications or Headset if both are listed). Document Version 1.0...
Page 210 • If the user is on a PCLink session on the Mitel 6930 IP Phone (that is, has started a PC application that has the Mitel 6930 IP Phone set as the audio device and is using hands free) while there is an incoming call on the Mitel 6930 IP Phone, the IP Line key flashes and displays the Caller ID of the caller.
Page 211 Auto-lock and Unlock on Mobile Proximity With mobile integration in Release 5.0.0 (and later), the 6930 IP Phone automatically locks or unlocks after a pre-configured delay when a paired mobile phone is disconnected or reconnected. The Auto-lock and Unlock will Document Version 1.0...
Page 212 PCLink audio, the browser based MS Teams session does not automatically set the PC audio device it is using back to the 6930 IP Phone. You will need to manually select the 6930 IP Phone as the audio device from within the MS Teams Audio Settings.
Page 213: Additional Features
16.1 Display DTMF Digits A feature on the 6930 phone allows users to enable or disable DTMF (dual-tone multi-frequency) digits to display to the IP phone when using the dialpad to dial, or when dialing from a softkey or expansion module key.
Page 214: Play Call Waiting Tone
You can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone. You can configure this feature using the Mitel Web UI. Configuring Call Waiting Tone Click on Basic Settings >...
Page 215: Stuttered Dial Tone
16.4 XML Beep Support Using the Mitel Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the XML Beep Support field at the path Basic Settings >Preferences > General. If you disable this feature, then no beep is heard when the XML application arrives to the phone.
Page 216: Status Scroll Delay
16.5 Status Scroll Delay Using the Mitel Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the Status Scroll Delay (seconds) field at the path Basic Settings >...
Page 217: Switch Ui Focus To Ringing Line
16.6 Switch UI Focus to Ringing Line You can configure a feature on the 6930 that controls the behavior of the phone when it receives an incoming call when it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone switches focus to the ringing line to enable the user to see who is calling them.
Page 218: Call Hold Reminder (On Single Hold)
16.8 Call Hold Reminder (on single hold) On the 6930 IP phone, you can enable or disable a feature that will start the reminder ring splash timer as soon as you put a call on hold (even when no other calls are active on the phone). When enabled, the phone initiates a reminder ring splash periodically for the single call on hold.
Page 219: Call Waiting Tone Period
When the incoming caller hangs up, the call waiting tone stops on the existing active call. You can enable or disable this feature in the Mitel Web UI. Configuring Call Waiting Tone Period Click on Basic Settings >...
Page 220: Preferred Line And Preferred Line Timeout
16.10 Preferred Line and Preferred Line Timeout The 6930 has two parameters called preferred line and preferred line timeout. If you enable the preferred line parameter on your phone, after a call ends (incoming or outgoing), the display switches back to the preferred line.
Page 221 Additional Features Phone Feature Preferred Line Behavior Outgoing Redial The phone switches back immediately after the call ends. Dialing For incomplete dialing on a non-preferred line, the focus does not change if some digits are entered.If no digits are entered or digits were cleared, the focus changes to preferred line after the time out has passed without activities.
Page 222: Goodbye Key Cancels Incoming Calls
16.11 Goodbye Key Cancels Incoming Calls The 6930 has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call. The parameter is called Goodbye Key Cancels Incoming Call and is configurable through the Mitel Web UI.
Page 223: Message Waiting Indicator
2. If you configure the MWI LED for all lines, the LED illuminates if a voicemail is pending on any line on the phone (lines 1 through 24). You configure the MWI using the Mitel Web UI. Configuring Message Waiting Indicator Click on Basic Settings >...
Page 224: Incoming Intercom Call Features
You can change the behavior of how the phone handles incoming intercom calls by enabling/disabling the following parameters using the Mitel Web UI: •...
Page 225: Group Rtp Paging
Mitel Web UI only. The 6930 in the local network listens for RTP on the pre-configured multicast address. The Phone displays the Paging message to the phone’s LCD. It uses the G711 uLaw CODEC for multicast RTP.
Page 226: Shared Call Appearance (Sca) Call Bridging
Additional Features If an RTP multicast session already exists on the phone, and the phone receives another incoming RTP multicast session, the priority is given to the first multicast session and the second multicast session is ignored. The behavior for the incoming calls in this case is also based on the setting for the Allow Barge In parameter.
Page 227 Additional Features Using the example above, when a call comes into Phone 1, Phone 2 and Phone 3 can pickup the same call by pressing the SCA line key. Phone 2 and 3 display the call they are bridging into on the LCD of the phones.
Page 228 Additional Features State Line LED for Local Line LED for Remote Progressing (outgoing call) Green Solid Red Alerting (incoming call) Flashing Red Active Solid Green Solid Red Held Slow Flashing Green Slow Flashing Red Hold Private Slow Flashing Green Solid Red Bridge-Active Solid Green Solid Red...
Page 229: Star Codes
All of the main call handling and extension management features using star codes can be set on your phone by your Administrator. Contact your System Administrator for more information. If these have not been set up, you can dial any star code commands on the 6930 phone the same way you would on a regular telephone.
Page 230: Model M695 Expansion Module
• Using the Expansion Modules The 6930 SIP IP phone offers two optional expansion modules that attach to the right side of the phone to provide additional programmable keys. The M695 provides three pages of 28 softkeys (for a total of 84 programmable softkeys), with each softkey providing an LED and graphical UI for call status indication.
Page 231: Using The Expansion Modules
Empty • Speed Dial/Xfer You can configure the keys using the Mitel Web UI at the path,Operation > Expansion Module <N>when an Expansion Module is attached to the 6930 IP phone. Note: For more information about configuring the expansion module keys with these functions, see the “Configuring Softkeys”...
Page 232 Press-and-Hold to Create a Speed Dial Key You can press and hold an expansion module key to create a speed dial key and configure it the same way you configure a speed dial key on the phone. For details on creating a speed dial key, see “Speed Dial Key”...
Page 233: Mitel Integrated Dect Headset
Headset is also compatible with the Mitel M695 Programmable Key Module, supporting up to three modules connected to your 6930 IP phone. To enable audio on the Mitel Integrated DECT Headset, set the audio mode on the 6930 IP phone to Headset, Headset/Speaker, or Speaker/Headset. For details about how to set audio mode, see...
Page 234: Using The Headset
18.4 Upgrading the headset To upgrade the headset firmware, dock the headset in the base and reboot the Mitel 6930 SIP phone. When the DECT unit is upgrading, the LED changes into Magenta color. After the upgrade is complete, the LED changes to Green color before the headset becomes operational.
Page 235: Checking The Battery Level, Firmware Version And Power/Bandwidth Of The Headset
Mitel Integrated DECT Headset Note: For the headset firmware upgrade, the battery level of the Integrated DECT Headset must be at 20% at least. 18.5 Checking the Battery Level, Firmware Version and Power/Bandwidth of the Headset (Settings) key on the phone to enter the Options menu.
Page 236: Replacing The Headset
Active audio between headset and base Searching for headset (flashing) Note: For details on how to install the Mitel DECT Headset to your 6930 SIP phone or the Mitel M695 Programmable Key Module, see the Mitel Integrated DECT Headset Installation Guide. 18.7 Replacing the Headset If the Integrated DECT Headset is malfunctioning, or if you have paired a wrong Integrated DECT Headset with the base, you must replace or repair the Integrated DECT Headset.
Page 237: Connecting To Wi-Fi On 6930W Ip Phone
Connecting to Wi-Fi on 6930w IP Phone The 6930w IP Phone has bulit-in wireless connectivity and functions as an 802.11a/b/d/g/n dual-band wireless network device which allows your phone to join a secure, high-speed network. You can connect your phone to an enterprise network or to a home network or to a hidden network: •...
Page 238 Connecting to Wi-Fi on 6930w IP Phone The Available Networks settings menu is displayed. Select the name of the enterprise Wi-Fi network; for example, Mitel from Available Networks and press Connect softkey. Note: You can connect to only one network at a time.
Page 239 Connecting to Wi-Fi on 6930w IP Phone Characters # / \ @ Note: If you enter incorrect username or password, the Connection failed dialog box appears. The Save Settings dialog box appears. Tap Yes to reboot the phone and apply the changes. Document Version 1.0 User Guide...
Page 240 Note: After the phone restarts the LAN and PC ports are disabled (as it relates to network communications). After the phone reboots, it is successfully connected to the network. The connected network (Mitel) is listed under Saved Network. To disable Wi-Fi and use the LAN port again, navigate to Settings > Wi-Fi and press the Disconnect softkey.
Page 241 Connecting to Wi-Fi on 6930w IP Phone Select an SSID (that is, the name of a Wi-Fi network; for example, Home Network) from Available Networks press Connect softkey. If the SSID is secured, a password prompt appears. Note: You can connect to only one SSID at a time. The SSID can be any alphanumeric, case-sensitive entry from 2 to 32 characters.
Page 242 Connecting to Hidden Network A hidden network is an available wireless network which does not broadcast its SSID to all searching devices. Mitel IP phones can connect to a hidden network by manually entering Wi-Fi credentials. Navigate to Settings > Wi-Fi.
Page 243 Connecting to Wi-Fi on 6930w IP Phone Select Add Network > Hidden Network and press Connect softkey. In the Hidden Network screen, select the type of Security of the Network you are trying to connect. The available options are: WPA2-Personal- To connect to a WPA2-Personal network enter the Network Name (SSID) and Password.
Page 244 Connecting to Wi-Fi on 6930w IP Phone Note: If you enter an incorrect Network Name or Username or password, Invalid Setting dialog box appears. Press Save softkey. The Save Settings dialog box appears. Click Yes to reboot the phone and apply the changes. After the phone reboots, it is successfully connected to the network.
Page 245 If your phone is disconnected from the Wi-Fi network Wi-Fi disconnected symbol is shown in the Status bar of the Home screen.
Page 246: Mitel Wireless Lan Adapter
The Wi-Fi option in the Settings menu of 6900 Series SIP phones allows you to connect the phone to a Wi-Fi network. The 6930 SIP Phone can be connected to a wireless network using the optional Wireless LAN Adapter. When connected to the Wireless LAN Adapter, the wireless connection can be configured through the phone settings.
Page 247: Installing And Configuring A Wlan Adapter
The device is set to factory default. Plug the WLAN Adapter into the Mitel 6930 IP phone using the network cable provided. Plug one end of the cable into the network jack on the adapter (POE port) and the other end into the network jack on the back of the phone.
Page 248 Select Yes to save your settings and to reboot the WLAN adapter and the phone. The phone is successfully connected to the network. The connected SSID (Mitel Secure) is listed under Saved Network.
Page 249: Troubleshooting Solutions
Ensure that power is being provided to your phone. If your network does not provide inline power over Ethernet, you can obtain an additional accessory, the Mitel PoE (Power over Ethernet) inline power supply, to provide power over Ethernet locally to your phone. See the Connecting to the Network and to Power section in the Mitel 6930 Installation Guide for details.
Page 250: Why Doesn't My Phone Ring
System Administrator for more information. 21.8 How do I change my user password? You can change the user password from the IP phone UI or the Mitel Web UI. See “Password” “Configuring Lock Settings Using the Mitel Web UI”...
Page 251: How Do I Restart The Ip Phone
21.10 How do I restart the IP phone? You can restart the phone from the IP phone UI or through the Mitel Web UI. See “Restarting Your Phone Using the IP Phone UI” “Restarting Your Phone Using the Mitel Web UI”...
Page 252: Appendix A - Time Zone Codes
Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone. Document Version 1.0 User Guide...
Page 253 Appendix A - Time Zone Codes Table 1: Time Zone Name/Time Zone Code Table Time Zone Name Time Zone Code AD-Andorra AE-Dubai AG-Antigua AI-Anguilla AL-Tirane AN-Curacao AR-Buenos Aires AS-Pago Pago AT-Vienna AU-Lord Howe AU-Tasmania AU-Melbourne AU-Sydney AU-Broken Hill AU-Brisbane AU-Lindeman AU-Adelaide AU-Darwin AU-Perth...
Page 254 Appendix A - Time Zone Codes Time Zone Name Time Zone Code BA-Sarajevo BB-Barbados BE-Brussels BG-Sofia BM-Bermuda BO-La Paz BR-Noronha BR-Belem BR-Fortaleza BR-Recife BR-Araguaina BR-Maceio BR-Sao Paulo BR-Cuiaba BR-Porto Velho BR-Boa Vista BR-Manaus BR-Eirunepe BR-Rio Branco BS-Nassau BY-Minsk BZ-Belize Document Version 1.0 User Guide...
Page 255 Appendix A - Time Zone Codes Time Zone Name Time Zone Code CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-Beijing CO-Bogota CR-Costa Rica CU-Havana CY-Nicosia CZ-Prague DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo Document Version 1.0 User Guide...
Page 256 Appendix A - Time Zone Codes Time Zone Name Time Zone Code EE-Tallinn ES-Madrid ES-Canary FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe FR-Paris GB-London GB-Belfast GD-Grenada GE-Tbilisi GF-Cayenne GI-Gibraltar GP-Guadeloupe GR-Athens GS-South Georgia GT-Guatemala GU-Guam GY-Guyana Document Version 1.0 User Guide...
Page 257 Appendix A - Time Zone Codes Time Zone Name Time Zone Code HK-Hong Kong HN-Tegucigalpa HR-Zagreb HT-Port-au-Prince HU-Budapest IE-Dublin IS-Reykjavik IT-Rome JM-Jamaica JP-Tokyo KY-Cayman LC-St Lucia LI-Vaduz LT-Vilnius LU-Luxembourg LV-Riga Document Version 1.0 User Guide...
Page 258 Appendix A - Time Zone Codes Time Zone Name Time Zone Code MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU-Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ-Auckland NZ-Chatham Document Version 1.0 User Guide...
Page 259 Appendix A - Time Zone Codes Time Zone Name Time Zone Code OM-Muscat PA-Panama PE-Lima PL-Warsaw PR-Puerto Rico PT-Lisbon PT-Madeira PT-Azores PY-Asuncion Document Version 1.0 User Guide...
Page 260 Appendix A - Time Zone Codes Time Zone Name Time Zone Code RO-Bucharest RU-Kaliningrad RU-Moscow RU-Samara RU-Yekaterinburg RU-Omsk RU-Novosibirsk RU-Krasnoyarsk RU-Irkutsk RU-Yakutsk RU-Vladivostok RU-Sakhalin RU-Magadan RU-Kamchatka RU-Anadyr SE-Stockholm SG-Singapore SI-Ljubljana SK-Bratislava SM-San Marino SR-Paramaribo SV-El Salvador Document Version 1.0 User Guide...
Page 261 Time Zone Name Time Zone Code TR-Istanbul TT-Port of Spain TW-Taipei UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY-Montevideo VA-Vatican YU-Belgrade...
Page 262: Limited Warranty
(1) year period from the date of original purchase (“Warranty Period”). If there is a defect or malfunction, Mitel shall, at its option, and as the exclusive remedy, either repair or replace the product at no charge, if returned within the Warranty Period. If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished materials.
Page 263: Exclusions
Mitel will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use.
Page 264 Copyright 2023, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of mitel.com Mitel Networks Corporation, including itself and subsidiaries and authorized entities. Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of these marks.

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6930w 6930t 6930l 6930lt

Mitel 6930 User Manual

1 What's New

2 Welcome

3 IP Phone Keys

4 Getting Started

5 Methods of Customizing Your Phone

6 Phone Status

7 Customizing Your Phone

8 Configuring Softkeys

9 Making Calls

10 Mute

11 Receiving Calls

12 Handling Calls

13 Managing Calls

14 Mobilelink

15 Pclink for 6930/6930W IP Phone

16 Additional Features

17 Model M695 Expansion Module

18 Mitel Integrated DECT Headset

19 Connecting to Wi-Fi on 6930W IP Phone

20 Mitel Wireless LAN Adapter

21 Troubleshooting Solutions

22 Appendix A - Time Zone Codes

23 Limited Warranty

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