Troubleshooting - Sony BRC-H800 Operating Instructions Manual

Troubleshooting

Before bringing in your camera for service, check the following as a guide to troubleshooting the problem. If the
problem cannot be corrected, consult your Sony dealer.
Symptom
The power of the camera is not
turned on.
The camera does not work,
even when buttons on the
remote commander are pressed.
The picture is not displayed on
the connected video monitor.
Pan, tilt, or zoom cannot be
operated.
The camera does not operate
from the remote controller RM-
IP500/IP10.
Cause
The AC adapter (not supplied) is not firmly
connected to the DC IN 12 V terminal.
The power cord is not firmly connected to
the AC adapter or the power outlet.
The connection cable with the PoE+ Hub is
not firmly connected.
A power supply device that is not compliant
with PoE+ is connected.
IR RECEIVE on the SYSTEM menu is
turned OFF.
The remote commander's CAMERA
SELECT button number and the camera's IR
SELECT switch settings are different.
PRESET MODE in the SYSTEM menu is
not set appropriately.
The video cable is not connected properly.
The exposure is not set correctly on the
camera.
The camera menu is displayed.
The connection method is not configured
properly.
The VISCA RS-422 connection is incorrect. Check the connections to the VISCA RS-422
The camera address on the CAMERA
SETUP switch at the back side of the camera
is not set to 0 (AUTO).
The communication baud rate settings are
different.
The VISCA over IP connection is incorrect. Check the connection to the LAN terminal.Use a
Remedy
Insert the power cord firmly as far as it will go.
Insert the power cord firmly as far as it will go.
Insert the connection cable firmly as far as it will
go.
Connect a PoE+ compliant power supply device.
Operate the menu using remote controller RM-
IP500/IP10, and turn on IR RECEIVE (page 40).
Press the CAMERA SELECT button that
matches the IR SELECT switch setting (page 10).
Set PRESET MODE to match the content
(PRESET or PTZ TRACE) you want to recall.
Check the connection between the camera and
video monitor.
Check the exposure settings in the EXPOSURE
menu.
Close the menu by pressing the DATA SCREEN
button on the supplied remote commander or
using a remote controller.
The connection method (LAN or serial) must be
configured on the RM-IP500/IP10.
Check that the connection method on the
RM-IP500/IP10 corresponds to the physical
connection method.
terminal, and the wiring of the RS-422 cable.
Check the camera address, and select the same
camera number with the CAMERA button on the
remote controller.
Set the baud rate (9600 bps or 38400 bps) of the
remote controller to the same setting as the
CAMERA SETUP switch (page 8) at the back of
the camera.
cross network cable when connected to the
remote controller on a one-to-one basis.
54