Tripp Lite NetCommander B072-016-IP4 Owner's Manual page 49

3. Conducting a Remote Session
To align the mouse pointers:
Note: The Align function is only available in the Mouse drop-down menu when the Mouse Settings mode is set to Relative Mouse Position.
When logging into the KVM or accessing a new port, the local and remote mouse pointers may not be aligned. This does not always mean
that they are not set up properly. Click on the Align feature in the Mouse drop-down menu of the toolbar to bring them together.
1. Click on the icon in the remote session toolbar, and choose the Align option (or press [Ctrl] + [M]). The mouse pointers align.
2. If the mouse pointers do not align, try manually configuring the mouse settings (see the Mouse Settings Mode and Relative Mouse
Position Mode sections in this manual for details).
To calibrate the mouse pointers:
Note:
• The Calibrate function is only available in the Mouse drop-down menu when the Mouse Settings mode is set to Relative Mouse Position.
• The Calibrate function works with computers running Windows NT4, 98 or 2000.
1. Click on the icon in the remote session toolbar, and choose the Calibrate option. The mouse pointers align.
2. If the mouse pointers do not align, try using the Align function, or manually configuring the mouse settings (see the Mouse Settings
Mode and Relative Mouse Position Mode sections in this manual for details).
Mouse Synchronization and Keyboard/Mouse Response Time Tips:
If the local and remote mouse pointers do not align, or your keyboard/mouse response time is slow, try the following:
• Go into the Target Server's Mouse Properties screen and make sure that the Enhanced Pointer Precision setting is unchecked. If checked,
the local and remote mouse pointers will not align. The image below shows this screen from a Windows Vista computer.
• There are times when a Video Adjust does not properly align the Target Server's video in the remote session screen. If the screen is not
aligned properly (you will see a black bar on a side of the remote screen, and part of the remote screen will not be displayed), the local
and remote mouse pointers will not align. Try performing another Video Adjust to bring the screen into alignment. If this still does not work,
you will need to manually adjust the H. Offset and/or V. Offset settings in the Advanced screen to bring the screen into alignment. (See the
Advanced video settings section in this manual for details.)
• If you are using non-shielded Cat5/6 cable, try using Tripp Lite N105-Series Cat5e shielded patch cable. Any noise that exists in the
cabling can affect local and remote mouse alignment, and switching to shielded cabling eliminates that noise.
• Change the Video Mode (see the Video Mode section in this manual for details) to decrease the amount of information being transferred
over the network. The less data that is being sent, the faster the keyboard/mouse response time. In particular, the Grey Level setting can
help improve keyboard and mouse response time.
• Go to the display settings section of the Target Server and lower the video resolution, refresh rate and color settings.
• If the Target Server has a graphic desktop background, change it to a solid color background.
• If the target server is in BIOS boot mode, the ability to change mouse mode settings is temporarily disabled. When BIOS mode exits,
mouse mode settings can be opened and settings edited.
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