Qsan XCubeNAS XN8012R Owner's Manual
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Qsan XCubeNAS XN8012R Owner's Manual

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XN8012R Hardware
Owner's Manual
QSAN Technology, Inc.
www.qsan.com
© Copyright 2018 QSAN Technology, Inc. All rights reserved.
No part of this document may be reproduced or transmitted without written permission from QSAN Technology, Inc.

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  • Page 1 XN8012R Hardware Owner’s Manual QSAN Technology, Inc. www.qsan.com © Copyright 2018 QSAN Technology, Inc. All rights reserved. No part of this document may be reproduced or transmitted without written permission from QSAN Technology, Inc.
  • Page 2 Edition 1.1 (October 2018) This edition applies to QSAN XCubeNAS XN8012R NAS storage systems. QSAN believes the information in this publication is accurate as of its publication date. The information is subject to change without notice. Trademarks QSAN, the QSAN logo, XCubeNAS, and QSAN.com are trademarks or registered trademarks of QSAN Technology, Inc.

  • Page 3: Notices

    The Information contained in this manual has been reviewed for accuracy. It may include typographical errors or technical inaccuracies. Changes are made to the document periodically. These changes will be incorporated in new editions of the publication. QSAN may make improvements or changes in the products. All features, functionality, and product specifications are subject to change without prior notice or obligation.
  • Page 4 BSMI Statement VCCI Statement VCCI-A KCC Statement (This equipment has approved for EMC on purpose of business use and there is possible for radio interference for home use.) © Copyright 2018 QSAN Technology, Inc. All Rights Reserved.

  • Page 5: Safety Warnings

    Safety Warnings The XCubeNAS can operate normally in the temperature of 0ºC~40ºC (31.99 ~ 103.99°F). Please make sure the environment is well-ventilated. The power cord and devices connected to the XCubeNAS must provide a correct supply voltage (100-240V~/ 5A-2.5A, 50-60Hz). Do not place the XCubeNAS in direct sunlight or near chemicals.
  • Page 6 QSAN provides a limited warranty for QSAN-branded hardware products: System hardware and peripheral product (s): 3 years limited warranty  from date of original purchase. For more detail warranty policy, please refer to QSAN official website: https://www.qsan.com/en/warranty.php © Copyright 2018 QSAN Technology, Inc. All Rights Reserved.

  • Page 7: Table Of Contents

    Table of Contents Notices ............................i Regulatory Statements ........................i Safety Warnings ..........................iii Preface ............................1 About This Manual .......................... 1 Related Documents ......................... 1 Technical Support ........................... 2 Information, Tip and Caution ......................2 Conventions ............................. 3 Overview ..........................4 1.1.
  • Page 8 11. Support and Other Resources ..................53 11.1. Getting Technical Support ....................53 11.2. Documentation Feedback ....................54 Appendix ............................. 55 End-User License Agreement (EULA) ..................55 Expansion Enclosure List ......................58 © Copyright 2018 QSAN Technology, Inc. All Rights Reserved.

  • Page 9: Preface

    Preface About This Manual This manual provides technical guidance for designing and implementing QSAN XN8012R system, and it is intended for use by system administrators, NAS designers, storage consultants, or anyone who has purchased this product and is familiar with servers and computer networks, network administration, storage system installation and configuration, network attached storage management and relevant protocols.

  • Page 10: Technical Support

    Technical Support Do you have any questions or need help troubleshooting a problem? Please contact QSAN Support, we will reply to you as soon as possible. Via the Web: http://www.qsan.com/en/contact_support.php  Via Telephone: +886-2-7720-2118 extension 136  (Service hours: 09:30 - 18:00, Monday - Friday, UTC+8) Via Skype Chat, Skype ID: qsan.support...

  • Page 11: Conventions

    Conventions The following table describes the typographic conventions used in this manual. Conventions Description Indicates text on a window, other than the window title, including Bold menus, menu options, buttons, fields, and labels. Example: Click the OK button. Indicates a variable, which is a placeholder for actual text provided <Italic>...

  • Page 12: Overview

    Overview Thank you for purchasing QSAN XN8012R. The XN8012R is next generation high-efficiency NAS system which is designed for composite SMB and enterprise applications for enterprise and SMB users. Before setting up your new XN8012R, please check the package contents to verify those items below.

  • Page 13: Xn8012R Product Overview

    1.2. XN8012R Product Overview QSAN XN8012R is a powerful NAS system which is designed for both enterprise and SMB users. The system hardware features the Intel enterprise level Xeon CPU and up to 64GB of DDR4 ECC RAM. The additional PCIe slots also delivered to enhance the performance and scale up with expansion enclosures.
  • Page 14 Note: Model specifications are subject to change without notice. Please refer to http://www.qsan.com for the latest information. LFF : Large Form Factor / 3.5” disk drive SFF : Small Form Factor / 2.5” disk drive © Copyright 2018 QSAN Technology, Inc. All Rights Reserved.

  • Page 15: Hardware Overview

    Hardware Overview This chapter outlines the key hardware components of the XN8012R system. After reading this chapter, you will have a basic understanding of each XN8012R hardware component and give you the ability to be able to successfully configure and operate your XN8012R system. Following is the key components of XN8012R: Front and Rear Panel ...
  • Page 16 Additional PCIe Slot for Expansion (Gen3 x 4) HDMI Port For a better understanding of the related colors and behaviors of each indicator on the front panel, please refer to the chapter 7. LED Indicator Table section. © Copyright 2018 QSAN Technology, Inc. All Rights Reserved.

  • Page 17: System Disk Drive Numbering

    2.3. Disk Drive Form Factors QSAN has tested and approved the popular SATA HDDs and SSDs models available on the market, you have the highest flexibility to choose the most advanced HDDs or SSDs available from the manufacturers or purchase the best cost/performance SATA HDDs or SSDs from the market, it will significantly reduce your IT infrastructure investment cost.

  • Page 18: Install The System Hardware

    Install the Disk Drive in the Tray 3.1.1. Tools and Parts for Drive Installation A screwdriver (Phillips #1). At least one 3.5” or 2.5” SATA drive (please visit www.qsan.com for compatible drive models). CAUTION: Please ensure that there is no data on the disk to prevent important data being formatted.
  • Page 19 3.1.3. Install the Disk Drive (LFF) Open the drive tray. Push the release button from right to left to open the carrier handle. Hold the carrier handle and pull out the disk drive tray, repeat the steps above to remove other disk drive trays.
  • Page 20 Place the drive in the blue area (shown below) of the tray. Turn the tray upside down and secure the drive from the bottom of the tray with four M3 screws provided in the accessory box. © Copyright 2018 QSAN Technology, Inc. All Rights Reserved.
  • Page 21 Install a LFF tray into the XCubeNAS. Insert the loaded drive tray into the empty drive bay all the way to the back until the carrier handle can be closed. Push the disk drive lock from right to left to lock the drive tray. TIP: Make sure the tray is pushed in all the way, otherwise the drive might not function properly.
  • Page 22 Place the SSD in the drive tray. Turn the tray upside down and secure the drive from the bottom of the tray with four M3 screws provided in the accessory box. © Copyright 2018 QSAN Technology, Inc. All Rights Reserved.

  • Page 23: Upgrade Memory

    Install a SFF tray into the system. Insert the loaded drive tray into the empty drive bay all the way to the back until you hear a “click” sound. 3.2. Upgrade Memory CAUTION: The following instructions should only be performed by an authorized ...
  • Page 24 Align the notch on the gold edge of the module with the notch in the memory slot. Push down on the memory module with firm and even pressure. The retaining clips will snap into position as the module is correctly inserted. © Copyright 2018 QSAN Technology, Inc. All Rights Reserved.
  • Page 25 Put back the rear top cover you lifted in step 2. Align the pin at the side of the rear top cover with the slots on the chassis’ edge, and push the rear top cover back in position. Put back and fasten the screw on the back of the XCubeNAS. Remove memory module.
  • Page 26 CAUTION: To ensure the system stability, you MUST install genuine QSAN memory modules for system memory size expansion. TIP: In order to achieve dual-channel RAM performance, it is suggested that you install memory modules with the same capacity in pairs.

  • Page 27: Install The Optional Adapter Card

    3.3. Install the Optional Adapter Card Your XCubeNAS supports two PCIe add-on adapter cards that demand high bandwidth and capacity expansion, one PCIe Gen3 x8, and one PCIe Gen3 x4, marked on the back of your XCubeNAS. You may need to replace the high-profile bracket (suited for PC) in your adapter card with the low-profile bracket before installing the card on your XCubeNAS.
  • Page 28 Make sure the connector is fully inserted. Otherwise, the network expansion card might not be able to function properly. Put back and fasten the screw that you removed in step 3-1 to secure the newly inserted card. © Copyright 2018 QSAN Technology, Inc. All Rights Reserved.
  • Page 29 Repeat step 3 to install other adapter cards for your XCubeNAS. For thunderbolt 3 adapter card only, connect the cable from the adapter card to the mainboard. Align the connectors. Please make sure that the position is the same as the figure shown below.

  • Page 30: Replace System Fan

    INFORMATION: If you want to purchase the optional adapter card, please contact your nearest local reseller or visit QSAN official website: https://qsan.com/location See the recommended adapter cards from the QSAN website: https://www.qsan.com/en/download.php 3.4. Replace System Fan If a system fan failed to function, please see the instructions below to open the XCubeNAS and replace the malfunctioning fan: 1.
  • Page 31 3. Remove the cable on the cable holder and remove the fan module. Carefully remove the cable from the cable holder. Please avoid touching anything other than the cable and fan module. Hold both ends of the fan module and lift it upwards to remove it.
  • Page 32 Slide the fan module into the fan holder rail. Make sure both sides are aligned properly as illustrated below. Push the fan module all the way down and put the cable back into the cable holder. © Copyright 2018 QSAN Technology, Inc. All Rights Reserved.
  • Page 33 5. Put back the rear top cover you lifted in step 2. Align the pin at the side of the rear top cover with the slots on the chassis’ edge, and push the rear top cover back in position. Put back and fasten the screw on the back of the XCubeNAS.

  • Page 34: Replace Malfunctioning Psu

    Beep Off Button on the PSU to silence the beeping sound. 2. Remove the PSU from XCubeNAS. Push the lever of the PSU at the back panel in the indicated direction. Pull out the PSU from the XCubeNAS. © Copyright 2018 QSAN Technology, Inc. All Rights Reserved.

  • Page 35: Install The Rail Kits

    3.6. Install the Rail Kits Rail kit is an optional accessory XCubeNAS, if you did not purchase QSAN qualified rail kit, you can skip the steps of the system installation tasks. If you want to purchase QSAN qualified rail kit: full extension and thin slide with tool-less bracket: AA612508 series, please contact QSAN authorized reseller.
  • Page 36 2. Install the inner member onto the chassis. 3. Install the outer rail/bracket assembly to the frame. Repeat this step for the other side. © Copyright 2018 QSAN Technology, Inc. All Rights Reserved.
  • Page 37 4. Use two M5 screws to fasten the bracket to the rail kit, one on each rail. (For the complete safety, you can use four optional M4 screws to fasten the bracket to the rail kit.) 5. Insert the chassis to complete the installation Pull the middle member fully extended in locked position.

  • Page 38: Connect The System To The Host

    XN8012R has four onboard 1Gbps LAN ports for host connections. You can learn more about the path configuration in cabling for XN8012R by following images: a. One LAN connection b. Multiple LAN connections © Copyright 2018 QSAN Technology, Inc. All Rights Reserved.

  • Page 39: Start Up Your System

    c. Direct attachment 3.8. Start Up Your System Before you power on your XCubeNAS for the first time, please make sure the following tasks are done: 1. Connect one end of each power cord to the power ports located on the back of the XCubeNAS and the other end to a power outlet.
  • Page 40 The Following are the operational conditions for XN8012R: Temperature: Operating temperature 0 to 40°C  Shipping temperature -10°C to 50°C  Operating Relative Humidity 20% to 80% non-condensing  Non-Operating Relative Humidity 10% to 90%  © Copyright 2018 QSAN Technology, Inc. All Rights Reserved.

  • Page 41: Discover And Install Qsm

    Discover and Install QSM After hardware setup is finished, the next step is to discover the system on the network and start the initial configuration. To discover and install the QSAN Storage Manager (QSM), please follow the steps below: 1. Power on the XCubeNAS.
  • Page 42 3. Click “Connect” on the Web Finder or double click on your XCubeNAS on the XFinder, the welcome page will be launched on your web browser. 4. Click Quick Setup or Custom Setup to start the setup process and follow the onscreen instructions. © Copyright 2018 QSAN Technology, Inc. All Rights Reserved.
  • Page 43 5. If you accidentally leave the quick install page, you can always return to the setup page by go through the steps above from step 1 again. 6. After quick setup is finished, login to the QSM as “admin” (default account name) with the password you set on former instructions.

  • Page 44: Restart/Shutdown/Logout Qsm

    If you want to restart, shutdown or log out QSM, please follow the steps below: 1. To restart or shutdown QSM, please click on the QSAN logo on the top left corner, then choose the option which you would like to proceed. Click Yes button on the confirm window.
  • Page 45 2. To log out QSM, please click User Profile on the top right corner, then choose Logout. Click Yes button on the confirm window.

  • Page 46: Reset To Default

    Vswitch will be deleted.  Port trunking will be disabling.  After configs are deleted, restart the XCubeNAS.  Log out QSAN Cloud.  DNS settings.  DDNS and UPNP settings.  © Copyright 2018 QSAN Technology, Inc. All Rights Reserved.
  • Page 47 Media Library index will be deleted.  After configs are deleted, restart the XCubeNAS.  Log out QSAN Cloud.  Reset to default through QSM: You can also reset network setting or all the setting through QSM. 1. Please click Control Panel  System  Maintenance  System Recovery. Choose the option which you would like to proceed.
  • Page 48 2. Click the Reset Device button to proceed. © Copyright 2018 QSAN Technology, Inc. All Rights Reserved.

  • Page 49: Led Indicator Table

    LED Indicator Table XN8012R features the button and indication module on both the front panel and the rear panel. Please refer to the following content for definitions of LED behaviors. Table 7-1 Descriptions of the System Controls and Indicators LEDs Number Description Definition...
  • Page 50 Amber: the disk drive is error.  Amber flashes (interval of 0.5 sec): the disk  drive is rebuilding or identify a specific disk drive. LAN Port Activity/Link: Light OFF: No connection.  © Copyright 2018 QSAN Technology, Inc. All Rights Reserved.
  • Page 51 Light ON: Connected to the internet  Light flashes: when data is being accessed.  Speed: Light OFF: Speed less than 10Mbps   Light ON: Connected to the internet Unit Identification (UID) Blue: the system has been identified.  LED (rear panel) Off: the system has not been identified.

  • Page 52: Buzzer Indicator Table

    Note 2: The beep sound will not be triggered if buzzer function is disabled from the QSM. You can check the error messages through the Notification Center on QSM. © Copyright 2018 QSAN Technology, Inc. All Rights Reserved.

  • Page 53: Deployment Topology

    Deployment Topology This chapter will show detailed deployment topology for XCubeNAS. You can build up a deployment plan for your XCubeNAS storage environment. It supports a maximum of up to 226 drives for the system storage space expansion; both single and dual path cabling are supported.

  • Page 54: Cabling The System

    Connect your XCubeNAS to one or more expansion unit(s) via the SAS adapter card and SAS cable(s). The following images illustrate some examples of expansion types for your system: a. Single Path Expansion © Copyright 2018 QSAN Technology, Inc. All Rights Reserved.
  • Page 55 b. Dual Path Expansion After connected to the expansion units, you can check the deployment topology on QSM  Control Panel  Storage app  Overview  Enclosure Map.
  • Page 56 The status of each expansion unit will be shown on QSM  Monitor app Hardware. © Copyright 2018 QSAN Technology, Inc. All Rights Reserved.

  • Page 57: Quick Maintenance

    System damage due to incorrect maintenance or FRU replacement can affect your product warranty. If you are unsure of the problem related to your XCubeNAS system, we strongly recommend you to contact or get help from QSAN support team: ...

  • Page 58: Replace Fan Module

    Hardware. The System Health and Fan Speed will show “Error” if failed. You can also check the status by clicking Dashboard on the top right corner on the desktop. The System Status will also display “Error” and its message, “Fan(No.) is not functioning”. © Copyright 2018 QSAN Technology, Inc. All Rights Reserved.

  • Page 59: Replace Power Supply Unit

    If you see the error message shown above, which means your fan module needed to be replaced immediately. To replace the malfunction fan module, please refer to chapter 3.4 Replace System Fan. After the new fan module is successfully installed, you can see the fan speed displaying its Revolutions Per Minute(RPM) value on QSM.
  • Page 60 To replace the malfunction PSU, please refer to chapter 3.5 Replace Malfunctioning PSU. After the new PSU is successfully installed, the PSU status LED will be green and you can see the PSU status displaying “Good” on QSM. © Copyright 2018 QSAN Technology, Inc. All Rights Reserved.

  • Page 61: Support And Other Resources

    The following system information is necessary for technical support, please refer to following for what and where to get the information of your XCubeNAS XN8012R model. If the technical support requests you to download the service log, please navigate to the QSM UI ...

  • Page 62: Documentation Feedback

    11.2. Documentation Feedback QSAN is committed to providing documentation that meets and exceeds your expectations. To help us improve the documentation, email any errors, suggestions, or comments to docsfeedback@qsan.com. When submitting your feedback, including the document title, part number, revision, and publication date located on the front cover of the document.

  • Page 63: Appendix

    PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY. General QSAN Technology, Inc. ("QSAN") is willing to grant you (“User”) a license of software, firmware and/or other product sold, manufactured or offered by QSAN (“the Product”) pursuant to this EULA.
  • Page 64 WARRANTY OF ANY KIND. QSAN MAKES NO WARRANTY THAT THE PRODUCT WILL BE FREE OF BUGS, ERRORS, VIRUSES OR OTHER DEFECTS. IN NO EVENT WILL QSAN BE LIABLE FOR THE COST OF COVER OR FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, CONSEQUENTIAL OR SIMILAR DAMAGES OR...
  • Page 65 Termination If User breaches any of its obligations under this EULA, QSAN may terminate this EULA and take remedies available to QSAN immediately. Miscellaneous  QSAN reserves the right to modify this EULA. QSAN reserves the right to renew the software or firmware anytime.

  • Page 66: Expansion Enclosure List

    88 x 438 x 491 (mm) 80 PLUS Platinum, two redundant 770W (1+1) AC Input 100-127V, 10A, 50-60Hz Power Supply 200-240V 5A, 50-60Hz DC Output +12V 63.4A +5VSB 2.0A Topologies Cascade, Reverse, Tree © Copyright 2018 QSAN Technology, Inc. All Rights Reserved.

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