Qsan XN5012R Owner's Manual

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XN5012R Hardware

Owner's Manual

QSAN Technology Inc.

www.qsan.com

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Page 1 XN5012R Hardware Owner’s Manual QSAN Technology Inc. www.qsan.com © Copyright 2017 QSAN Technology, Inc. All rights reserved. No part of this document may be reproduced or transmitted without written permission from QSAN Technology, Inc...
Page 2 Edition 1.0 (October 2017) This edition applies to QSAN XCubeNAS XN5012R NAS storage systems. QSAN believes the information in this publication is accurate as of its publication date. The information is subject to change without notice. Trademarks QSAN, the QSAN logo, XCubeNAS, and QSAN.com are trademarks or registered trademarks of QSAN Technology, Inc.
Page 3: Notices
The Information contained in this manual has been reviewed for accuracy. It may include typographical errors or technical inaccuracies. Changes are made to the document periodically. These changes will be incorporated in new editions of the publication. QSAN may make improvements or changes in the products. All features, functionality, and product specifications are subject to change without prior notice or obligation.
Page 4 BSMI Statement VCCI Statement VCCI-A KCC Statement (This equipment has approved for EMC on purpose of business use and there is possible for radio interference for home use.) © Copyright 2016 QSAN Technology, Inc. All Right Reserved.
Page 5: Safety Warnings
Safety Warnings The XCubeNAS can operate normally in the temperature of 0ºC~40ºC (31.99 ~ 103.99°F). Please make sure the environment is well-ventilated. The power cord and devices connected to the XCubeNAS must provide a correct supply voltage (100-240V~/ 5A-2.5A, 50-60Hz). Do not place the XCubeNAS in direct sunlight or near chemicals.
Page 6 QSAN provides a limited warranty for QSAN-branded hardware products: System hardware and peripheral product (s): 3 years limited warranty  from date of original purchase. For more detail warranty policy, please refer to QSAN official website: https://www.qsan.com/en/warranty.php © Copyright 2016 QSAN Technology, Inc. All Right Reserved.
Page 7: Table Of Contents
Information, Tip and Caution ......................2 Conventions ............................. 3 Overview ..........................4 1.1. Package Contents ....................... 4 1.2. XN5012R Product Overview ....................5 Hardware Overview ......................7 2.1. Front and Rear Panel ......................7 2.2. System Disk Drive Numbering ................... 9 2.3.
Page 8 11.1. Getting Technical Support ....................52 11.2. Documentation Feedback ....................53 Appendix ............................. 54 End-User License Agreement (EULA) ..................54 Recommended Optional Module List ..................57 Expansion Enclosure List ......................58 © Copyright 2017 QSAN Technology, Inc. All Right Reserved.
Page 9: Preface
Preface About This Manual This manual provides technical guidance for designing and implementing QSAN XN5012R system, and it is intended for use by system administrators, NAS designers, storage consultants, or anyone who has purchased this product and is familiar with servers and computer networks, network administration, storage system installation and configuration, network attached storage management and relevant protocols.
Page 10: Technical Support
Technical Support Do you have any questions or need help troubleshooting a problem? Please contact QSAN Support, we will reply to you as soon as possible. Via the Web: http://www.qsan.com/en/contact_support.php  Via Telephone: +886-2-7720-2118 extension 136  (Service hours: 09:30 - 18:00, Monday - Friday, UTC+8) Via Skype Chat, Skype ID: qsan.support...
Page 11: Conventions
Conventions The following table describes the typographic conventions used in this manual. Conventions Description Indicates text on a window, other than the window title, including Bold menus, menu options, buttons, fields, and labels. Example: Click the OK button. Indicates a variable, which is a placeholder for actual text provided <Italic>...
Page 12: Overview
NAS system which is designed for composite SMB and enterprise applications for enterprise and SMB users. Before setting up your new XN5012R, please check the package contents to verify those items below. Besides, make sure to read the safety instructions carefully.
Page 13: Xn5012R Product Overview
1.2. XN5012R Product Overview QSAN XN5012R is a powerful NAS system which is designed for both enterprise and SMB users. The system hardware features the Intel enterprise level Celeron CPU and up to 64GB of DDR4 RAM. The additional PCIe slots also delivered to enhance the performance and scale up with expansion enclosures.
Page 14 Note: Model specifications are subject to change without notice. Please refer to http://www.qsan.com for the latest information. LFF : Large Form Factor / 3.5” disk drive SFF : Small Form Factor / 2.5” disk drive © Copyright 2017 QSAN Technology, Inc. All Right Reserved.
Page 15: Hardware Overview
This chapter outlines the key hardware components of the XN5012R system. After reading this chapter, you will have a basic understanding of each XN5012R hardware component and give you the ability to be able to successfully configure and operate your XN5012R system. Following is the key components of XN5012R: Front and Rear Panel ...
Page 16 Additional PCIe Slot for Expansion (Gen3 x 4) HDMI Port For a better understanding of the related colors and behaviors of each indicator on the front panel, please refer to the chapter 7. LED Indicator Table section. © Copyright 2017 QSAN Technology, Inc. All Right Reserved.
Page 17: System Disk Drive Numbering
2.3. Disk Drive Form Factors QSAN has tested and approved the popular SATA HDDs and SSDs models available on the market, you have the highest flexibility to choose the most advanced HDDs or SSDs available from the manufacturers or purchase the best cost/performance SATA HDDs or SSDs from the market, it will significantly reduce your IT infrastructure investment cost.
Page 18: Install The System Hardware
Install the System Hardware This chapter will show you the procedure of XN5012R hardware installation and initial configuration. 3.1. Install the Disk Drive in the Tray 3.1.1. Tools and Parts for Drive Installation A screwdriver (Phillips #1). At least one 3.5” or 2.5” SATA drive (please visit www.qsan.com for compatible drive models).
Page 19 3.1.3. Install the Disk Drive (LFF) 1. Open the drive tray. ① Push the release button from right to left to open the carrier handle. ② Hold the carrier handle and pull out the disk drive tray, repeat the steps above to remove other disk drive trays.
Page 20 ① Place the drive in the blue area (shown below) of the tray. ② Turn the tray upside down and secure the drive from the bottom of the tray with four M3 screws provided in the accessory box. © Copyright 2017 QSAN Technology, Inc. All Right Reserved.
Page 21 4. Install a LFF tray into the XCubeNAS. ① Insert the loaded drive tray into the empty drive bay all the way to the back until the carrier handle can be closed. ② Push the disk drive lock from right to left to lock the drive tray. TIP: Make sure the tray is pushed in all the way, otherwise the drive might not function properly.
Page 22 ① Place the SSD in the drive tray. ② Turn the tray upside down and secure the drive from the bottom of the tray with four M3 screws provided in the accessory box. © Copyright 2017 QSAN Technology, Inc. All Right Reserved.
Page 23: Upgrade Memory
NAS. XN5012R is installed with two 4GB DDR4 memory module by default. If you want to install, check, or remove a memory module on your XCubeNAS, please follow the steps as illustrated below: 1.
Page 24 ② Align the notch on the gold edge of the module with the notch in the memory slot. ③ Push down on the memory module with firm and even pressure. The retaining clips will snap into position as the module is correctly inserted. © Copyright 2017 QSAN Technology, Inc. All Right Reserved.
Page 25 4. Put back the rear top cover you lifted in step 2. ① Align the pin at the side of the rear top cover with the slots on the chassis’ edge, and push the rear top cover back in position. ②...
Page 26 CAUTION: To ensure the system stability, you MUST install genuine QSAN memory modules for system memory size expansion. TIP: In order to achieve dual-channel RAM performance, it is suggested that you install memory modules with the same capacity in pairs.
Page 27: Install The Optional Adapter Card
3.3. Install the Optional Adapter Card Your XCubeNAS supports two PCIe add-on adapter cards that demand high bandwidth and capacity expansion, one PCIe Gen3 x8, and one PCIe Gen3 x4, marked on the back of your XCubeNAS. You may need to replace the high-profile bracket (suited for PC) in your adapter card with the low-profile bracket before installing the card on your XCubeNAS.
Page 28 Make sure the connector is fully inserted. Otherwise, the network expansion card might not be able to function properly. ④ Put back and fasten the screw that you removed in step 3-1 to secure the newly inserted card. © Copyright 2017 QSAN Technology, Inc. All Right Reserved.
Page 29 4. Repeat step 3 to install other adapter cards for your XCubeNAS. 5. For thunderbolt 3.0 adapter card only, connect the cable from the adapter card to the mainboard. ① Align the connectors. Please make sure that the position is the same as the figure shown below.
Page 30: Replace System Fan
2. Remove the rear top cover. ① Loosen the screw on the back of the XCubeNAS. ② Pull the rear top cover, and put it aside. © Copyright 2017 QSAN Technology, Inc. All Right Reserved.
Page 31 3. Remove the cable on the cable holder and remove the fan module. ① Carefully remove the cable from the cable holder. Please avoid touching anything other than the cable and fan module. ② Hold both ends of the fan module and lift it upwards to remove it.
Page 32 ② Slide the fan module into the fan holder rail. Make sure both sides are aligned properly as illustrated below. ③ Push the fan module all the way down and put the cable back into the cable holder. © Copyright 2017 QSAN Technology, Inc. All Right Reserved.
Page 33 5. Put back the rear top cover you lifted in step 2. ① Align the pin at the side of the rear top cover with the slots on the chassis’ edge, and push the rear top cover back in position. ②...
Page 34: Replace Malfunctioning Psu
Beep Off Button on the PSU to silence the beeping sound. 2. Remove the PSU from XCubeNAS. ① Push the lever of the PSU at the back panel in the indicated direction. ② Pull out the PSU from the XCubeNAS. © Copyright 2017 QSAN Technology, Inc. All Right Reserved.
Page 35: Install The Rail Kits
3.6. Install the Rail Kits Rail kit is an optional accessory XCubeNAS, if you did not purchase QSAN qualified rail kit, you can skip the steps of the system installation tasks. If you want to purchase QSAN qualified rail kit: full extension and thin slide with tool-less bracket: AA612508 series, please contact QSAN authorized reseller.
Page 37 Use two M5 screws to fasten the bracket to the rail kit, one on each rail. (For the complete safety, you can use four optional M4 screws to fasten the bracket to the rail kit.) Insert the chassis to complete the installation ①...
Page 38: Connect The System To The Host
3.7. Connect the System to the Host XN5012R has four onboard 1Gbps LAN ports for host connections. You can learn more about the path configuration in cabling for XN5012R by following images: a. One LAN connection b. Multiple LAN connections...
Page 39: Start Up Your System
c. Direct attachment 3.8. Start Up Your System Before you power on your XCubeNAS for the first time, please make sure the following tasks are done: 1. Connect one end of each power cord to the power ports located on the back of the XCubeNAS and the other end to a power outlet.
Page 40 The power cord rating is the minimum requirement. The rating of the power cord that you purchase must equal to or be higher than the minimum requirement to ensure the system safety and reliability. INFORMATION: The Following are the operational conditions for XN5012R: Temperature: Operating temperature 0 to 40°C ...
Page 41: Discover And Install Qsm
Discover and Install QSM After hardware setup is finished, the next step is to discover the system on the network and start the initial configuration. To discover and install the QSAN Storage Manager (QSM), please follow the steps below: 1. Power on the XCubeNAS.
Page 42 3. Click “Connect” on the Web Finder or double click on your XCubeNAS on the XFinder, the welcome page will be launched on your web browser. 4. Click Quick Setup or Custom Setup to start the setup process and follow the onscreen instructions. © Copyright 2017 QSAN Technology, Inc. All Right Reserved.
Page 43 5. If you accidentally leave the quick install page, you can always return to the setup page by go through the steps above from step 1 again. 6. After quick setup is finished, login to the QSM as “admin” (default account name) with the password you set on former instructions.
Page 44: Restart/Shutdown/Logout Qsm
If you want to restart, shutdown or log out QSM, please follow the steps below: 1. To restart or shutdown QSM, please click on the QSAN logo on the top left corner, then choose the option which you would like to proceed. Click Yes button on the confirm window.
Page 45 2. To log out QSM, please click User Profile on the top right corner, then choose Logout. Click Yes button on the confirm window.
Page 46: Reset To Default
Vswitch will be deleted. ▪ Port trunking will be disabling. ▪ After configs are deleted, restart the XCubeNAS. ▪ Log out QSAN Cloud. ▪ DNS settings. ▪ DDNS and UPNP settings. ▪ © Copyright 2017 QSAN Technology, Inc. All Right Reserved.
Page 47 Media Library index will be deleted. ▪ After configs are deleted, restart the XCubeNAS. ▪ Log out QSAN Cloud. ▪ Reset to default through QSM: You can also reset network setting or all the setting through QSM. 1. Please click Control Panel  System  Maintenance  System Recovery. Choose the option which you would like to proceed.
Page 49: Led Indicator Table
LED Indicator Table XN5012R features the button and indication module on both the front panel and the rear panel. Please refer to the following content for definitions of LED behaviors. Table 7-1 Descriptions of the System Controls and Indicators LEDs...
Page 50 Amber: the disk drive is error. Amber flashes (interval of 0.5 sec): the disk  drive is rebuilding or identify a specific disk drive. LAN Port Activity/Link: Light OFF: No connection.  © Copyright 2017 QSAN Technology, Inc. All Right Reserved.
Page 51  Light ON: Connected to the internet  Light flashes: when data is being accessed. Speed: Light OFF: Speed less than 10Mbps  Light ON: Connected to the internet  Unit Identification (UID)  Blue: the system has been identified. LED (rear panel) ...
Page 52: Buzzer Indicator Table
Note 2: The beep sound will not be triggered if buzzer function is disabled from the QSM. You can check the error messages through the Notification Center on QSM. © Copyright 2017 QSAN Technology, Inc. All Right Reserved.
Page 53: Deployment Topology
(HDD: 12 TB NAS Model Expansion Enclosures Disk Drives SATA SSD: 2 TB Units PCIe SSD: 1TB) XN5012R with SAS XD5312 (12 + 4 + 2) + 1,306TB 12G Adapter Card (2U12) 12 X 8 = 114 XN5012R with SAS...
Page 55 After connected to the expansion units, you can check the deployment topology on QSM  Control Panel  Storage app  Overview  Enclosure Map. The status of each expansion unit will be shown on QSM  Monitor app Hardware.
Page 56: Quick Maintenance
System damage due to incorrect maintenance or FRU replacement can affect your product warranty. If you are unsure of the problem related to your XCubeNAS system, we strongly recommend you to contact or get help from QSAN support team: ...
Page 57: Replace Fan Module
10.1. Replace Fan Module The XCubeNAS comes with tool-less fan module which can be easily changed when the fan failed. If a fan failed to function, you can check the fan status on QSM. Please go to Monitor app Hardware. The System Health and Fan Speed will show “Error” if failed. You can also check the status by clicking Dashboard on the top right corner on the desktop.
Page 58: Replace Power Supply Unit
You can also check the status by clicking Dashboard on the top right corner on the desktop. The System Status will also display “Error” and its message, “PSU(No.) is not functioning”. © Copyright 2017 QSAN Technology, Inc. All Right Reserved.
Page 59 If you see the error message shown above, which means your PSU has encountered an issue and need to be replaced immediately. To replace the malfunction PSU, please refer to chapter 3.5 Replace Malfunctioning PSU. After the new PSU is successfully installed, the PSU status LED will be green and you can see the PSU status displaying “Good”...
Page 60: Support And Other Resources
The following system information is necessary for technical support, please refer to following for what and where to get the information of your XCubeNAS XN5012R model. If the technical support requests you to download the service log, please navigate to the QSM UI ...
Page 61: Documentation Feedback
11.2. Documentation Feedback QSAN is committed to providing documentation that meets and exceeds your expectations. To help us improve the documentation, email any errors, suggestions, or comments to docsfeedback@qsan.com. When submitting your feedback, including the document title, part number, revision, and...
Page 62: Appendix
EULA. Any right beyond this EULA will not be granted. Intellectual Property Right Intellectual property rights relative to the Product are the property of QSAN or its licensor(s). The user will not acquire any intellectual property by this EULA.
Page 63 WARRANTY OF ANY KIND. QSAN MAKES NO WARRANTY THAT THE PRODUCT WILL BE FREE OF BUGS, ERRORS, VIRUSES OR OTHER DEFECTS. IN NO EVENT WILL QSAN BE LIABLE FOR THE COST OF COVER OR FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, CONSEQUENTIAL OR SIMILAR DAMAGES OR...
Page 64 Termination If User breaches any of its obligations under this EULA, QSAN may terminate this EULA and take remedies available to QSAN immediately. Miscellaneous  QSAN reserves the right to modify this EULA. QSAN reserves the right to renew the software or firmware anytime.
Page 65: Recommended Optional Module List
Recommended Optional Module List Model name Product Name DIM-ND44GB 92-DIMD404G-02 RAM - DDR4 4G U-DIMM DIM-ND48GB 92-DIMD408G-02 RAM - DDR4 8G U-DIMM XN-TB302 92-HCQTB3TC-21 Thunderbolt 3.0 Adapter Card XN-E1002 92-HCQ10GS2-21 10GbE Ethernet Adapter Card XN-E4002 92-HCQ40GQP-21 40GbE Ethernet Adapter Card XN-S1202 92-HCQ12GSF-20 SAS 12G Adapter Card...
Page 66: Expansion Enclosure List
Hard Drive Interfaces 12Gb/s SAS, NL SAS, SSD SAS, SATA*, SSD 6Gb/s Scalability Max Drives 3.6PB Max Capacity Dimension 88 x 438 x 515 (H x W x D)(mm) Topologies Cascade, Reverse, Tree © Copyright 2017 QSAN Technology, Inc. All Right Reserved.

Qsan XN5012R Owner's Manual

1 Overview

2 Hardware Overview

3 Install the System Hardware

4 Discover and Install QSM

5 Restart/Shutdown/Logout QSM

6 Reset to Default

7 LED Indicator Table

8 Buzzer Indicator Table

9 Deployment Topology

10 Quick Maintenance

11 Support and Other Resources

Appendix

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