Qsan XCubeNAS XN5004R Owner's Manual
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Qsan XCubeNAS XN5004R Owner's Manual

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XN5004R Hardware
Owner's Manual
QSAN Technology Inc.
www.qsan.com
© Copyright 2017 QSAN Technology, Inc. All rights reserved.
No part of this document may be reproduced or transmitted without written permission from QSAN Technology, Inc

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  • Page 1 XN5004R Hardware Owner’s Manual QSAN Technology Inc. www.qsan.com © Copyright 2017 QSAN Technology, Inc. All rights reserved. No part of this document may be reproduced or transmitted without written permission from QSAN Technology, Inc...
  • Page 2 Edition 1.0 (April 2017) This edition applies to QSAN XCubeNAS XN5004R NAS storage systems. QSAN believes the information in this publication is accurate as of its publication date. The information is subject to change without notice. Trademarks QSAN, the QSAN logo, XCubeNAS, and QSAN.com are trademarks or registered trademarks of QSAN Technology, Inc.

  • Page 3: Notices

    The Information contained in this manual has been reviewed for accuracy. It may include typographical errors or technical inaccuracies. Changes are made to the document periodically. These changes will be incorporated in new editions of the publication. QSAN may make improvements or changes in the products. All features, functionality, and product specifications are subject to change without prior notice or obligation.
  • Page 4 BSMI Statement VCCI Statement VCCI-A KCC Statement (This equipment has approved for EMC on purpose of business use and there is possible for radio interference for home use.) © Copyright 2016 QSAN Technology, Inc. All Right Reserved.

  • Page 5: Safety Warnings

    Safety Warnings The XCubeNAS can operate normally in the temperature of 0ºC~40ºC (31.99 ~ 103.99°F). Please make sure the environment is well-ventilated. The power cord and devices connected to the XCubeNAS must provide a correct supply voltage (100-240V~/ 5A-2.5A, 50-60Hz). Do not place the XCubeNAS in direct sunlight or near chemicals.
  • Page 6 QSAN provides a limited warranty for QSAN-branded hardware products: System hardware and peripheral product (s): 3 years limited warranty  from date of original purchase. For more detail warranty policy, please refer to QSAN official website: https://www.qsan.com/en/warranty.php © Copyright 2016 QSAN Technology, Inc. All Right Reserved.

  • Page 7: Table Of Contents

    Table of Contents Notices ............................i Regulatory Statements ........................i Safety Warnings ..........................iii Preface ............................1 About This Manual .......................... 1 Related Documents ......................... 1 Technical Support ........................... 2 Information, Tip and Caution ......................2 Conventions ............................. 3 Overview ..........................4 1.1.
  • Page 8 11.1. Getting Technical Support ....................52 11.2. Documentation Feedback ....................53 Appendix ............................. 54 End-User License Agreement (EULA) ..................54 Recommended Optional Module List ..................57 Expansion Enclosure List ......................58 © Copyright 2017 QSAN Technology, Inc. All Right Reserved.

  • Page 9: Preface

    Preface About This Manual This manual provides technical guidance for designing and implementing QSAN XN5004R system, and it is intended for use by system administrators, NAS designers, storage consultants, or anyone who has purchased this product and is familiar with servers and computer networks, network administration, storage system installation and configuration, network attached storage management and relevant protocols.

  • Page 10: Technical Support

    Technical Support Do you have any questions or need help troubleshooting a problem? Please contact QSAN Support, we will reply to you as soon as possible. Via the Web: http://www.qsan.com/en/contact_support.php  Via Telephone: +886-2-7720-2118 extension 136  (Service hours: 09:30 - 18:00, Monday - Friday, UTC+8) Via Skype Chat, Skype ID: qsan.support...

  • Page 11: Conventions

    Conventions The following table describes the typographic conventions used in this manual. Conventions Description Indicates text on a window, other than the window title, including Bold menus, menu options, buttons, fields, and labels. Example: Click the OK button. Indicates a variable, which is a placeholder for actual text provided by <Italic>...

  • Page 12: Overview

    Overview Thank you for purchasing QSAN XN5004R. The XN5004R is a high-efficiency NAS system which is designed for composite SMB and enterprise applications for enterprise and SMB users. Before setting up your new XN5004R, please check the package contents to verify those items below.

  • Page 13: Xn5004R Product Overview

    1.2. XN5004R Product Overview QSAN XN5004R is a powerful NAS system which is designed for both enterprise and SMB users. The system hardware features the Intel Celeron CPU and up to 64GB of DDR4 RAM. The additional PCIe slots also delivered to enhance the performance and scale up with expansion enclosures.
  • Page 14 Note: Model specifications are subject to change without notice. Please refer to http://www.qsan.com for the latest information. LFF : Large Form Factor / 3.5” disk drive SFF : Small Form Factor / 2.5” disk drive © Copyright 2017 QSAN Technology, Inc. All Right Reserved.

  • Page 15: Hardware Overview

    Hardware Overview This chapter outlines the key hardware components of the XN5004R system. After reading this chapter, you will have a basic understanding of each XN5004R hardware component and give you the ability to be able to successfully configure and operate your XN5004R system. Following is the key components of XN5004R: Front and Rear Panel ...

  • Page 16: System Disk Drive Numbering

    For a better understanding of the related colors and behaviors of each indicator on the front panel, please refer to the chapter 7., LED Indicator Table section. 2.2. System Disk Drive Numbering Figures below illustrate XN5004R system disk drive numbering. © Copyright 2017 QSAN Technology, Inc. All Right Reserved.

  • Page 17: Disk Drive Form Factors

    2.3. Disk Drive Form Factors QSAN has tested and approved the popular SATA HDDs and SSDs models available on the market, you have the highest flexibility to choose the most advanced HDDs or SSDs available from the manufacturers or purchase the best cost/performance SATA HDDs or SSDs from the market, it will significantly reduce your IT infrastructure investment cost.

  • Page 18: Install The System Hardware

    Please ensure that there is no data on the disk to prevent important data being formatted. 3.1.2. LFF Disk Drive Description Table 3-1 Front Side Components of LFF & SFF Disk Drive Trays. Item Number Description Release Button Disk Drive Lock Carrier Handle © Copyright 2017 QSAN Technology, Inc. All Right Reserved.
  • Page 19 3.1.3. Install the Disk Drive (LFF) 1. Open the drive tray. ① Push the release button from right to left to open the carrier handle. ② Hold the carrier handle and pull out the disk drive tray, repeat the steps above to remove other disk drive trays.
  • Page 20 ① Place the drive in the blue area (shown below) of the tray. ② Turn the tray upside down and secure the drive from the bottom of the tray with four M3 screws provided in the accessory box. © Copyright 2017 QSAN Technology, Inc. All Right Reserved.
  • Page 21 4. Install a LFF tray into the XCubeNAS. ① Insert the loaded drive tray into the empty drive bay all the way to the bottom until the carrier handle can be closed. ② Push the disk drive lock from right to left to lock the drive tray. TIP: Make sure the tray is pushed in all the way, otherwise the drive might not function properly.
  • Page 22 ① Place the SSD in the drive tray. ② Turn the tray upside down and secure the drive from the bottom of the tray with four M3 screws provided in the accessory box. © Copyright 2017 QSAN Technology, Inc. All Right Reserved.
  • Page 23 3. Install a SFF tray into the system ① Insert the loaded drive tray into the empty drive bay all the way to the bottom until you hear a “click” sound. ② Push the disk drive lock from left to right to lock the drive tray.

  • Page 24: Upgrade Memory

    CAUTION: When you remove the rear top cover, the sensitive internal components are exposed. Please avoid touching anything other than the memory module when you add or remove a memory module. © Copyright 2017 QSAN Technology, Inc. All Right Reserved.
  • Page 25 3. Insert a new memory module into the slot. ① Push the retaining clips on the slot out to the sides. ② Align the notch on the gold edge of the module with the notch in the memory slot. ③ Push down on the memory module with firm and even pressure. The retaining clips will snap into position as the module is correctly inserted.
  • Page 26 16GB 16GB 16GB CAUTION: To ensure the system stability, you MUST install genuine QSAN memory modules for system memory size expansion. TIP: In order to achieve dual-channel RAM performance, it is suggested that you install memory modules with the same capacity in pairs.
  • Page 27 4 RAMs: Supports four modules inserted into all the slots as two pairs of dual-channel memory configuration. INFORMATION: If you want to purchase the optional memory, please contact your nearest local reseller or visit QSAN official website: https://qsan.com/location See the recommended memory module on Appendix: Recommended...

  • Page 28: Install The Optional Adapter Card

    ② Pull the rear top cover, and put it aside. CAUTION: When you remove the rear top cover, the sensitive internal components are exposed. Please avoid touching any irrelevent components to prevent damage. © Copyright 2017 QSAN Technology, Inc. All Right Reserved.
  • Page 29 3. Install the adapter card. ① Remove the screw on the bracket that secures the expansion slot’s cover. ② Lift the bracket and the expansion slot’s cover. ③ Align the card’s connector with the expansion slot, and insert the card into the slot. CAUTION: Make sure the connector is fully inserted.
  • Page 30 ① Align the pin at the side of the rear top cover with the slots on the chassis’ edge, and push the rear top cover back in position. ② Put back and fasten the screw on the back of the XCubeNAS. © Copyright 2017 QSAN Technology, Inc. All Right Reserved.

  • Page 31: Replace System Fan

    INFORMATION: If you want to purchase the optional adapter card, please contact your nearest local reseller or visit QSAN official website: https://qsan.com/location See the recommended adapter card on Appendix: Recommended Optional Module List 3.4. Replace System Fan If a system fan failed to function, please see the instructions below to open the XCubeNAS and replace the malfunctioning fan: 1.
  • Page 32 ① Align the pin at the side of the rear top cover with the slots on the chassis’ edge, and push the rear top cover back in position. ② Put back and fasten the screw on the back of the XCubeNAS. © Copyright 2017 QSAN Technology, Inc. All Right Reserved.

  • Page 33: Replace Malfunctioning Psu

    3.5. Replace Malfunctioning PSU XCubeNAS comes with two redundant Power Supply Units (PSU) that can be hot swapped when the PSU is not functioning. If a PSU or its fan failed to function, please see the instructions below to replace the malfunctioning PSU: CAUTION: The power supply unit is heavy and fragile;...

  • Page 34: Install The Rail Kits

    3.6. Install the Rail Kits Rail kit is an optional accessory XCubeNAS, if you did not purchase QSAN qualified rail kit, you can skip the steps of the system installation tasks. If you want to purchase QSAN qualified rail kit: full extension and thin slide with tool-less bracket: AA612508 series, please contact QSAN authorized reseller.
  • Page 35 2. Install the inner member onto the chassis. 3. Install the outer rail/bracket assembly to the frame. Repeat this step for the other side.
  • Page 36 ⑤ Pull the chassis into position and ensure the chassis ear is located on the chassis. (The chassis ear allows you to drag out the chassis from its position without any screws.) © Copyright 2017 QSAN Technology, Inc. All Right Reserved.

  • Page 37: Connect The System To The Host

    3.7. Connect the System to the Host XN5004R has four onboard 1Gbps LAN ports for host connections. You can learn more about the path configuration in cabling for XN5004R by following images: a. One LAN connection b. Multiple LAN connections...

  • Page 38: Start Up Your System

    2. Connect at least one LAN cable to one of the LAN ports and the other end to your switch, router, or hub. 3. Press the power button to turn on your XCubeNAS. Your XCubeNAS is now online and detectable from a network computer. © Copyright 2017 QSAN Technology, Inc. All Right Reserved.
  • Page 39 INFORMATION: The power cord rating is the minimum requirement. The rating of the power cord that you purchase must equal to or be higher than the minimum requirement to ensure the system safety and reliability. INFORMATION: The Following are the operational conditions for XN5004R: Temperature: ...

  • Page 40: Discover And Install Qsm

    Discover and Install QSM After hardware setup is finished, the next step is to discover the system on the network and start the initial configuration. To discover and install the QSAN Storage Manager (QSM), please follow the steps below: 1. Power on the XCubeNAS.
  • Page 41 3. Click “Connect” on the Web Finder or double click on your XCubeNAS on the XFinder, the welcome page will be launched on your web browser.
  • Page 42 Web Finder. 2. Both the XCubeNAS and your PC must be on the same local network. 3. If you cannot find your XCubeNAS, the default IP address for LAN 1 is 169.254.1.234. © Copyright 2017 QSAN Technology, Inc. All Right Reserved.
  • Page 43 INFORMATION: If you expanded your memory or add a network expansion card earlier on, you can now check to make sure the system recognizes the new module. You can check the status by following steps: a. Login to QSM as admin or a user belongs to the administrator’s group.

  • Page 44: Restart/Shutdown/Logout Qsm

    If you want to restart, shutdown or log out QSM, please follow the steps below: 1. To restart or shutdown QSM, please click on the QSAN logo on the top left corner, then choose the option which you would like to proceed. Click Yes button on the confirm window.
  • Page 45 2. To log out QSM, please click User Profile on the top right corner, then choose Logout. Click Yes button on the confirm window.

  • Page 46: Reset To Default

    Reset all network settings to factory default. ▪ Reset all system settings to factory default. ▪ All accounts, groups, folder permission, and ACL are deleted. ▪ © Copyright 2017 QSAN Technology, Inc. All Right Reserved.
  • Page 47 Media Library index will be deleted. ▪ After configs are deleted, RESTART the NAS. ▪ Log out QSAN Cloud. ▪ Reset to default through QSM: You can also reset network setting or all the setting through QSM. 1. Please click Control Panel  System  Maintenance  System Recovery. Choose the option which you would like to proceed.
  • Page 48 2. Click the Reset Device button to proceed. © Copyright 2017 QSAN Technology, Inc. All Right Reserved.

  • Page 49: Led Indicator Table

    LED Indicator Table XN5004R features the button and indication module on both the front panel and the rear panel. Please refer to the following content for definitions of LED behaviors. Table 7-1 Descriptions of the System Controls and Indicators LEDs Number Description Definition...
  • Page 50 Off: no disk drive is inserted.  Disk Drive Status LED  Off: the disk drive is healthy. Amber: the disk drive is error.  © Copyright 2017 QSAN Technology, Inc. All Right Reserved.
  • Page 51  Amber flashes (interval of 0.5 sec): the disk drive is rebuilding or identify a specific disk drive. LAN Port Activity/Link:  Light OFF: No connection.  Light ON: Connected to the internet  Light flashes: when data is being accessed. Speed: Light OFF: Speed less than 10Mbps ...

  • Page 52: Buzzer Indicator Table

    Note 2: The beep sound will not be triggered if buzzer function is disabled from the QSM. You can check the error messages through the Notification Center on QSM. © Copyright 2017 QSAN Technology, Inc. All Right Reserved.

  • Page 53: Deployment Topology

    Deployment Topology This chapter will show detailed deployment topology for XCubeNAS. You can build up a deployment plan for your XCubeNAS storage environment. It supports a maximum of up to 102 drives for the system storage space expansion; both single and dual path cabling are supported.
  • Page 54 Single Path Expansion b. Dual Path Expansion © Copyright 2017 QSAN Technology, Inc. All Right Reserved.
  • Page 55 After connected to the expansion units, you can check the deployment topology on QSM  Control Panel  Storage app  Overview  Enclosure Map. The status of each expansion unit will be shown on QSM  Monitor app Hardware.

  • Page 56: Quick Maintenance

    System damage due to incorrect maintenance or FRU replacement can affect your product warranty. If you are unsure of the problem related to your XCubeNAS system, we strongly recommend you to contact or get help from QSAN support team: ...

  • Page 57: Replace Fan Module

    10.1. Replace Fan Module The XCubeNAS comes with tool-less fan module which can be easily changed when the fan failed. If a fan failed to function, you can check the fan status on QSM. Please go to Monitor app Hardware. The System Health and Fan Speed will show “Error” if failed. You can also check the status by clicking Dashboard on the top right corner on the desktop.

  • Page 58: Replace Power Supply Unit

    You can also check the status by clicking Dashboard on the top right corner on the desktop. The System Status will also display “Error” and its message, “PSU(No.) is not functioning”. © Copyright 2017 QSAN Technology, Inc. All Right Reserved.
  • Page 59 If you see the error message shown above, which means your PSU has encountered an issue and need to be replaced immediately. To replace the malfunction PSU, please refer to chapter 3.5 Replace Malfunctioning PSU. After the new PSU is successfully installed, the PSU status LED will be green and you can see the PSU status displaying “Good”...

  • Page 60: Support And Other Resources

    The following system information is necessary for technical support, please refer to following for what and where to get the information of your XCubeNAS XN5004R model. If the technical support requests you to download the service log, please navigate to the QSM UI ...

  • Page 61: Documentation Feedback

    11.2. Documentation Feedback QSAN is committed to providing documentation that meets and exceeds your expectations. To help us improve the documentation, email any errors, suggestions, or comments to docsfeedback@qsan.com. When submitting your feedback, including the document title, part number, revision, and...

  • Page 62: Appendix

    EULA. Any right beyond this EULA will not be granted. Intellectual Property Right Intellectual property rights relative to the Product are the property of QSAN or its licensor(s). The user will not acquire any intellectual property by this EULA.
  • Page 63 WARRANTY OF ANY KIND. QSAN MAKES NO WARRANTY THAT THE PRODUCT WILL BE FREE OF BUGS, ERRORS, VIRUSES OR OTHER DEFECTS. IN NO EVENT WILL QSAN BE LIABLE FOR THE COST OF COVER OR FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, CONSEQUENTIAL OR SIMILAR DAMAGES OR...
  • Page 64 Termination If User breaches any of its obligations under this EULA, QSAN may terminate this EULA and take remedies available to QSAN immediately. Miscellaneous  QSAN reserves the right to modify this EULA. QSAN reserves the right to renew the software or firmware anytime.

  • Page 65: Recommended Optional Module List

    Recommended Optional Module List Model name Product Name DIM-ND44GB 92-DIMD404G-02 RAM - DDR4 4G U-DIMM DIM-ND48GB 92-DIMD408G-02 RAM - DDR4 8G U-DIMM XN-TB302 92-HCQTB3TC-21 Thunderbolt 3.0 Adapter Card XN-E1002 92-HCQ10GS2-21 10GbE Ethernet Adapter Card XN-E4002 92-HCQ40GQP-21 40GbE Ethernet Adapter Card XN-S1202 92-HCQ12GSF-20 SAS 12G Adapter Card...

  • Page 66: Expansion Enclosure List

    Hard Drive Interfaces 12Gb/s SAS, NL SAS, SSD SAS, SATA*, SSD 6Gb/s Scalability Max Drives 3.6PB Max Capacity Dimension 88 x 438 x 515 (H x W x D)(mm) Topologies Cascade, Reverse, Tree © Copyright 2017 QSAN Technology, Inc. All Right Reserved.

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