Qsan XCubeNAS XN5016R Owner's Manual
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Qsan XCubeNAS XN5016R Owner's Manual

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XN5016R Hardware
Owner's Manual
QSAN Technology, Inc.
www.qsan.com
© Copyright 2018 QSAN Technology, Inc. All rights reserved.
No part of this document may be reproduced or transmitted without written permission from QSAN Technology, Inc.

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  • Page 1 XN5016R Hardware Owner’s Manual QSAN Technology, Inc. www.qsan.com © Copyright 2018 QSAN Technology, Inc. All rights reserved. No part of this document may be reproduced or transmitted without written permission from QSAN Technology, Inc.
  • Page 2 Edition 1.1 (December 2018) This edition applies to QSAN XCubeNAS XN5016R NAS storage systems. QSAN believes the information in this publication is accurate as of its publication date. The information is subject to change without notice. Trademarks QSAN, the QSAN logo, XCubeNAS, and QSAN.com are trademarks or registered trademarks of QSAN Technology, Inc.

  • Page 3: Notices

    The Information contained in this manual has been reviewed for accuracy. It may include typographical errors or technical inaccuracies. Changes are made to the document periodically. These changes will be incorporated in new editions of the publication. QSAN may make improvements or changes in the products. All features, functionality, and product specifications are subject to change without prior notice or obligation.
  • Page 4 Notice: The changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equivalent. BSMI Statement VCCI Statement VCCI-A © Copyright 2018 QSAN Technology, Inc. All Rights Reserved.

  • Page 5: Safety Warnings

    Safety Warnings The XCubeNAS can operate normally in the temperature of 0ºC~40ºC (31.99 ~ 103.99°F). Please make sure the environment is well-ventilated. The power cord and devices connected to the XCubeNAS must provide a correct supply voltage (100-127V~/ 10A, 50-60Hz. 200-240V~/ 5A, 50-60Hz). Do not place the XCubeNAS in direct sunlight or near chemicals.
  • Page 6 QSAN provides a limited warranty for QSAN-branded hardware products: System hardware and peripheral product (s): 3 years limited warranty  from date of original purchase. For more detail warranty policy, please refer to QSAN official website: https://www.qsan.com/en/warranty.php © Copyright 2018 QSAN Technology, Inc. All Rights Reserved.

  • Page 7: Table Of Contents

    Table of Contents Notices ............................i Regulatory Statements ........................i Safety Warnings ..........................iii Preface ............................7 About This Manual .......................... 7 Related Documents ......................... 7 Technical Support ........................... 8 Information, Tip and Caution ......................8 Conventions ............................. 9 Overview ..........................10 1.1.
  • Page 8 11. Support and Other Resources ..................57 11.1. Getting Technical Support ....................57 11.2. Documentation Feedback ....................58 Appendix ............................. 59 End-User License Agreement (EULA) ..................59 Expansion Enclosure List ......................62 © Copyright 2018 QSAN Technology, Inc. All Rights Reserved.

  • Page 9: Preface

    Preface About This Manual This manual provides technical guidance for designing and implementing QSAN XN5016R system, and it is intended for use by system administrators, NAS designers, storage consultants, or anyone who has purchased this product and is familiar with servers and computer networks, network administration, storage system installation and configuration, network attached storage management and relevant protocols.

  • Page 10: Technical Support

    Technical Support Do you have any questions or need help troubleshooting a problem? Please contact QSAN Support, we will reply to you as soon as possible. Via the Web: http://www.qsan.com/en/contact_support.php  Via Telephone: +886-2-7720-2118 extension 136  (Service hours: 09:30 - 18:00, Monday - Friday, UTC+8) Via Skype Chat, Skype ID: qsan.support...

  • Page 11: Conventions

    Conventions The following table describes the typographic conventions used in this manual. Conventions Description Indicates text on a window, other than the window title, including Bold menus, menu options, buttons, fields, and labels. Example: Click the OK button. Indicates a variable, which is a placeholder for actual text provided <Italic>...

  • Page 12: Overview

    Overview Thank you for purchasing QSAN XN5016R. The XN5016R is next generation high-efficiency NAS system which is designed for composite SMB and enterprise applications for enterprise and SMB users. Before setting up your new XN5016R, please check the package contents to verify those items below.

  • Page 13: Xn5016R Product Overview

    1.2. XN5016R Product Overview QSAN XN5016R is a powerful NAS system, composed of the system hardware and the QSM operating system, designed for both enterprise and SMB users. The system hardware is a modular design and FRU (field replacement unit) optimized, features the Intel enterprise level Pentium CPU and up to 64GB of DDR4 ECC RAM.
  • Page 14 Note: Model specifications are subject to change without notice. Please refer to http://www.qsan.com for the latest information. LFF : Large Form Factor / 3.5” disk drive Slot 2 only provides 20Gb bandwidth © Copyright 2018 QSAN Technology, Inc. All Rights Reserved.

  • Page 15: Hardware Overview

    Hardware Overview This chapter outlines the key hardware components of the XN5016R system. After reading this chapter, you will have a basic understanding of each XN5016R hardware component and give you the ability to be able to successfully configure and operate your XN5016R system. Following is the key components of XN5016R: Front and Rear Panel ...
  • Page 16 Unique Identifier (UID) Button/LED Indicator System Access LED Indicator Front System Status LED Indicator USB 2.0 Port Disk Drive Power LED Indicator Disk Drive Status LED Indicator Power Supply Unit 1 Back Fan Module 1 © Copyright 2018 QSAN Technology, Inc. All Rights Reserved.
  • Page 17 Controller Module Power Supply Unit 2 Fan Module 2 Additional Host Card Expansion Slot Controller Status LED Master/Slave LED Unique Identifier (UID) LED Indicator Mute Button Reset Button System Controller Console Port (3.5mm jack to RS232) Service Port Gigabit LAN Port USB 3.0 Port 10GbE Port...

  • Page 18: System Disk Drive Numbering

    2.3. Disk Drive Form Factors QSAN has tested and approved the popular SAS HDDs, SATA HDDs and SSDs models available on the market, you have the highest flexibility to choose the most advanced HDDs or SSDs available from the manufacturers or purchase the best cost/performance SAS/SATA HDDs or SSDs from the market, it will significantly reduce your IT infrastructure investment cost.

  • Page 19: Install The System Hardware

    Install the Disk Drive in the Tray 3.1.1. Tools and Parts for Drive Installation A screwdriver (Phillips #1). At least one 3.5” or 2.5” SAS/SATA drive (please visit www.qsan.com for compatible drive models). CAUTION: Please ensure that there is no data on the disk to prevent important data being formatted.
  • Page 20 Push the release button from right to left to open the carrier handle. Hold the carrier handle and pull out the disk drive tray, repeat the steps above to remove other disk drive trays. © Copyright 2018 QSAN Technology, Inc. All Rights Reserved.
  • Page 21 Install a 3.5’’ HDD into an LFF tray. Place the drive on the tray. Secure the drive from the four spots indicate below with four #6-32 screws provided in the accessory box. Install a 2.5’’ SSD into an LFF tray. Place the drive in the blue area (shown below) of the tray.
  • Page 22 Push the disk drive lock from right to left to lock the drive tray. TIP: Make sure the tray is pushed in all the way, otherwise the drive might not function properly. Repeat the steps above to install all prepared drives. © Copyright 2018 QSAN Technology, Inc. All Rights Reserved.

  • Page 23: Upgrade Memory

    3.2. Upgrade Memory CAUTION: The following instructions should only be performed by an authorized  and trained technician. Strictly adhere to the instructions to install a RAM module on the NAS.  Before you start, please ensure that you turn off the NAS, disconnect the power adapter, network cable(s), and also remove any other device/cable that is attached to the NAS.
  • Page 24 Align the controller with the chassis, then gently push the controller all the way to the back. Push back and release lever then fasten the screws on the back of the XCubeNAS. © Copyright 2018 QSAN Technology, Inc. All Rights Reserved.
  • Page 25 32GB 32GB 64GB CAUTION: To ensure the system stability, you MUST install genuine QSAN memory modules for system memory size expansion. INFORMATION: If you want to purchase the optional memory, please contact your nearest local reseller or visit QSAN official website: https://qsan.com/location...

  • Page 26: Install The Optional Host Card

    3.3. Install the Optional Host Card Your XCubeNAS XN5016R comes with two on-board 10GbE ports and one on-board 1GbE port on the controller, with two additional host card expansion slots. If you would like to expand the number of host ports, you can purchase QSAN’s optional host cards including 10GbE via SFP+, 10GBASE-T, or 1GBASE-T host cards.
  • Page 27 CAUTION: When you remove the controller from the system chassis, the sensitive internal components are exposed. Please avoid touching any irrelevant components to prevent damage. Remove the dummy host card bracket. Loosen the screw(s) on the controller cage. Remove the dummy host card bracket. Install the host card.
  • Page 28 If you want to purchase the optional adapter card, please contact your nearest local reseller or visit QSAN official website: https://qsan.com/location See the recommended adapter cards from the QSAN website: https://www.qsan.com/en/download.php © Copyright 2018 QSAN Technology, Inc. All Rights Reserved.

  • Page 29: Replace System Fan

    3.4. Replace System Fan If a system fan failed to function, please see the instructions below to replace the malfunctioning fan: CAUTION: The fan module is a heavy, please use both hands while installing, removing, or carrying them. Recommended place for removing the system fan module: the system is in a well-secured rack or on a stable surface.

  • Page 30: Replace Malfunctioning Psu

    3.6. Replace System Controller If the system failed to function, please contact QSAN support for further examination. If you need to replace the system controller, please see the instructions below: CAUTION: 1. The controller module is heavy and fragile, please use both hands while installing, removing, or carrying the controller module.
  • Page 31 Recommended place for removing the controller module: the system is in a well secured rack or on a stable surface. 2. The controller must be installed into slot 1 (the top slot of the system from the rear view). Shutdown your XCubeNAS and disconnect power, network cable(s) or any other device/cable that is attached to your system to prevent any possible damages.

  • Page 32: Install The Rail Kits

    3.7. Install the Rail Kits Rail kit is an optional accessory XCubeNAS, if you did not purchase QSAN qualified rail kit, you can skip the steps of the system installation tasks. If you want to purchase QSAN qualified rail kit: full extension and thin slide with tool-less bracket: AA612508 series, please contact QSAN authorized reseller.
  • Page 33 2. Install the inner member onto the chassis. 3. Install the outer rail/bracket assembly to the frame. Repeat this step for the other side.
  • Page 34 Ensure ball bearing retainer is located at the front of the middle member. Insert chassis into the middle-outer member. When hitting the stop, pull/push release tab to unlock and retract chassis into rack. Use M5x20 screws to fasten the chassis ear. © Copyright 2018 QSAN Technology, Inc. All Rights Reserved.

  • Page 35: Connect The System To The Host

    3.8. Connect the System to the Host XN5016R has two on-board 10GbE and one on-board 1GbE LAN ports for host connections. You can learn more about the path configuration in cabling for XN5016R by following images: One LAN connection b. Multiple LAN connections...

  • Page 36: Start Up Your System

    2. Connect at least one LAN cable to one of the LAN ports and the other end to your switch, router, or hub. 3. Press the power button to turn on your XCubeNAS. Your XCubeNAS is now online and detectable from a network computer. © Copyright 2018 QSAN Technology, Inc. All Rights Reserved.
  • Page 37 INFORMATION: The power cord rating is the minimum requirement. The rating of the power cord that you purchase must equal to or be higher than the minimum requirement to ensure the system safety and reliability. INFORMATION: The Following are the operational conditions for XN5016R: Temperature: Operating temperature 0 to 40°C ...

  • Page 38: Discover And Install Qsm

    Discover and Install QSM After hardware setup is finished, the next step is to discover the system on the network and start the initial configuration. To discover and install the QSAN Storage Manager (QSM), please follow the steps below: 1. Power on the XCubeNAS.
  • Page 39 3. Click “Connect” on the Web Finder or double click on your XCubeNAS on the XFinder, the welcome page will be launched on your web browser. 4. Click Quick Setup or Custom Setup to start the setup process and follow the onscreen instructions.
  • Page 40 Find the memory status in Monitor app Hardware. If your system cannot recognize the expanded memory or the network expansion card or failed to start up, please check again and ensure the unit is properly installed. © Copyright 2018 QSAN Technology, Inc. All Rights Reserved.

  • Page 41: Restart/Shutdown/Logout Qsm

    If you want to restart, shutdown or log out QSM, please follow the steps below: 1. To restart or shutdown QSM, please click on the QSAN logo on the top left corner, then choose the option which you would like to proceed. Click Yes button on the confirm...
  • Page 42 2. To log out QSM, please click User Profile on the top right corner, then choose Logout. Click Yes button on the confirm window. © Copyright 2018 QSAN Technology, Inc. All Rights Reserved.

  • Page 43: Reset To Default

     default port). VLAN will be terminated.  Vswitch will be deleted.  Port trunking will be disabling.  After configs are deleted, restart the XCubeNAS.  Log out QSAN Cloud.  DNS settings.  DDNS and UPNP settings. ...
  • Page 44 Reinitiate the system: All settings will return to factory default. The system config and all data will be deleted. The system will restart automatically and return to quick install page. © Copyright 2018 QSAN Technology, Inc. All Rights Reserved.
  • Page 45 2. Click the Reset Device button to proceed.

  • Page 46: Led Indicator Table

    Power Button Button/LED  Press the button one time to turn ON or OFF the system power. Keep pressing for 4 seconds to force turn  OFF the system power. Power LED © Copyright 2018 QSAN Technology, Inc. All Rights Reserved.
  • Page 47 White: power is ON (at least one power  supply unit is supplying power to the system). White flashes every 0.5 sec: the system is  at the stage of starting up or shutting down, or the NAS is not configured. Off: the system is shutdown.
  • Page 48 Green flashes: PSU is off, 5VB is on. Amber: Power supply failure for main  output. Amber flashes: Power supply showing  warning event such as high temperature or high power. © Copyright 2018 QSAN Technology, Inc. All Rights Reserved.

  • Page 49: Host Card Led Indicator Table

    7.2. Host Card LED Indicator Table XN5016R supports three optional host cards, including 10GbE via SFP+ (HQ-10G4S2), 10GBASE-T (HQ-10G2T), or 1GBASE-T (HQ-01G4T) host cards. Please refer to the following content for definitions of LED behaviors. HQ-01G4T (1GBASE-T) Number Definition Link Status LED (Left): Green flashes: Asserted when the link is established, and packets are ...

  • Page 50: Buzzer Indicator Table

    Note 2: The beep sound will not be triggered if buzzer function is disabled from the QSM. You can check the error messages through the Notification Center on QSM. © Copyright 2018 QSAN Technology, Inc. All Rights Reserved.

  • Page 51: Deployment Topology

    Deployment Topology This chapter will show detailed deployment topology for XCubeNAS. You can build up a deployment plan for your XCubeNAS storage environment. It supports a maximum of up to 224 drives for the system storage space expansion; both single and dual path cabling are supported.

  • Page 52: Cabling The System

    Connect your XCubeNAS to one or more expansion unit(s) via the SAS port and SAS cable(s). The following images illustrate some examples of expansion types for your system: a. Single Path Expansion © Copyright 2018 QSAN Technology, Inc. All Rights Reserved.
  • Page 53 b. Dual Path Expansion After connected to the expansion units, you can check the deployment topology on QSM  Control Panel  Storage app  Overview  Enclosure Map.
  • Page 54 The status of each expansion unit will be shown on QSM  Monitor app Hardware. © Copyright 2018 QSAN Technology, Inc. All Rights Reserved.

  • Page 55: Quick Maintenance

    System damage due to incorrect maintenance or FRU replacement can affect your product warranty. If you are unsure of the problem related to your XCubeNAS system, we strongly recommend you contact or get help from QSAN support team: ...

  • Page 56: Replace Fan Module

    Hardware. The System Health and Fan Speed will show “Error” if failed. You can also check the status by clicking Dashboard on the top right corner on the desktop. The System Status will also display “Error” and its message, “Fan(No.) is not functioning”. © Copyright 2018 QSAN Technology, Inc. All Rights Reserved.

  • Page 57: Replace Power Supply Unit

    If you see the error message shown above, which means your fan module needed to be replaced immediately. To replace the malfunction fan module, please refer to chapter 3.4 Replace System Fan. After the new fan module is successfully installed, you can see the fan speed displaying its Revolutions Per Minute(RPM) value on QSM.
  • Page 58 To replace the malfunction PSU, please refer to chapter 3.5 Replace Malfunctioning PSU. After the new PSU is successfully installed, the PSU status LED will be green and you can see the PSU status displaying “Good” on QSM. © Copyright 2018 QSAN Technology, Inc. All Rights Reserved.

  • Page 59: Support And Other Resources

    The following system information is necessary for technical support, please refer to following for what and where to get the information of your XCubeNAS XN5016R model. If the technical support requests you to download the service log, please navigate to the QSM UI ...

  • Page 60: Documentation Feedback

    11.2. Documentation Feedback QSAN is committed to providing documentation that meets and exceeds your expectations. To help us improve the documentation, email any errors, suggestions, or comments to docsfeedback@qsan.com. When submitting your feedback, including the document title, part number, revision, and publication date located on the front cover of the document.

  • Page 61: Appendix

    PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY. General QSAN Technology, Inc. ("QSAN") is willing to grant you (“User”) a license of software, firmware and/or other product sold, manufactured or offered by QSAN (“the Product”) pursuant to this EULA.
  • Page 62 WARRANTY OF ANY KIND. QSAN MAKES NO WARRANTY THAT THE PRODUCT WILL BE FREE OF BUGS, ERRORS, VIRUSES OR OTHER DEFECTS. IN NO EVENT WILL QSAN BE LIABLE FOR THE COST OF COVER OR FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, CONSEQUENTIAL OR SIMILAR DAMAGES OR...
  • Page 63 Termination If User breaches any of its obligations under this EULA, QSAN may terminate this EULA and take remedies available to QSAN immediately. Miscellaneous  QSAN reserves the right to modify this EULA. QSAN reserves the right to renew the software or firmware anytime.

  • Page 64: Expansion Enclosure List

    88 x 438 x 515 88 x 438 x 491 (mm) 770W/850W 1+1 redundant (80 PLUS Platinum) Power Supply AC Input 100-127V, 10A, 50-60Hz 200-240V 5A, 50-60Hz Topologies Cascade, Reverse, Tree © Copyright 2018 QSAN Technology, Inc. All Rights Reserved.

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