Robustel GoRugged R3000 Frequently Asked Questions Manual
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Robustel GoRugged R3000 Frequently Asked Questions Manual

Dual sim industrial cellular vpn router
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Robustel GoRugged R3000
Dual SIM Industrial Cellular VPN Router
For GPRS/EDGE/UMTS/HSPA/LTE Networks
Frequently Asked Questions
Document Name:
Frequently Asked Questions
Date
:
2016-08-18
Status
:
Confidential
Doc ID
:
RT_FAQ_R3000_v.2.0.1
www.robustel.com

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  • Page 1 Robustel GoRugged R3000 Dual SIM Industrial Cellular VPN Router For GPRS/EDGE/UMTS/HSPA/LTE Networks Frequently Asked Questions Document Name: Frequently Asked Questions Date 2016-08-18 Status Confidential Doc ID RT_FAQ_R3000_v.2.0.1 www.robustel.com...
  • Page 2 The contents of this document are subject to revision without notice due to continued progress in methodology, design and manufacturing. Robustel shall have no liability for any error or damage of any kind resulting from the use of this document.

  • Page 3: Table Of Contents

    Robustel GoRugged R3000 Series FAQ Contents 1. Even connects to R3000’s LAN port directly, the web GUI of R3000 still inaccessible?........4 2. How can I get the router’s IP address in case of lost? ..................6 3. What is the default settings of console port? ....................7 4.
  • Page 4 Robustel GoRugged R3000 Series FAQ 25. How to download diagnose file Which is necessary before ask Robustel support team for assistance? ..24 26. How do I upgrade/down upgrade the firmware? .................... 25 27. How to add user to configuration Web? ......................25 28.

  • Page 5: Even Connects To R3000'S Lan Port Directly, The Web Gui Of R3000 Still Inaccessible

    Robustel GoRugged R3000 Series FAQ Even connects to R3000’s LAN port directly, the web GUI of R3000 still inaccessible? 1) Check if the power supply has been plugged in. 2) Check if the Ethernet cable connects tightly. Check if the status of the LAN port’s link indicator (yellow) is normal: bright or blinking.
  • Page 6 Robustel GoRugged R3000 Series FAQ -----------R3000(Standard/Quad/Null) ------------- ------------R3000(Lite) ------------- RT_FAQ_R3000_v.2.0.1 18.08.2016 5/32 Confidential...

  • Page 7: How Can I Get The Router's Ip Address In Case Of Lost

    (In default situation, if nothing inserts to USB, SD, SIM1&2, it will display failure.) Note: If the problem still not able to fix, please feel free to contact Robustel Technical support team. 2. How can I get the router’s IP address in case of lost? 1) Please login R3000’s CLI management via the console port.

  • Page 8: What Is The Default Settings Of Console Port

    2) Press the “RST” button for one minute to restore the router to factory default configuration, then login the IP: “192.168.0.1”. 3) If above advises still can't solve your problems, Robustel technical support team will serve you wholeheartedly. 3. What is the default settings of console port? The default settings are 115200bps, 8, N, 1.

  • Page 9: How To Handle Ppp Connection Always Failure

    Robustel GoRugged R3000 Series FAQ 5. How to handle PPP connection always failure? 1) Check if router can detect SIM card correctly. (Path in Web: Administration-> Tools-> Test) 2) Check if the SIM card’s data service has been activated, or deactivated because of arrear.
  • Page 10 Robustel GoRugged R3000 Series FAQ b) Please disable the Reset the interface function. In order to keep the device running even though the ICMP detection fail. If the solution a has done, please keep the reset the Interface. 7) Check if this SIM card should dialup with APN setting. Also please confirm that the APN settings are correct or not.

  • Page 11: What Kinds Of Wan Connection Modes Does R3000 Support

    Robustel GoRugged R3000 Series FAQ 8) Check if the connection mode is Always Online. If it is in Connect On Demand mode, R3000 will not dialup automatically until some conditions triggered. (The Path In Web: Configuration-> Cellular WAN-> Basic-> Connection Mode) 9) Check if the router information is complete.

  • Page 12: Why My Router Always Reboot Automatically

    (The Path in Web: Configuration-> Link Management) 3) Check if the RST button has been pressed or not. Please open the R3000’s housing, then check again. 4) If above advises can't solve your problems, Robustel technical support team will serve you wholeheartedly.

  • Page 13: The Installation Location Of R3000 Has 3G/4G Coverage, But Why My Router Always Register To 2G Network

    Robustel GoRugged R3000 Series FAQ 8. The installation location of R3000 has 3G/4G coverage, but why my router always register to 2G network? 1) Check if the SIM’s 3G/4G data service have been activated. 2) If 3G/4G signal level is much lower than 2G, router will register to 2G network automatically.

  • Page 14: Dyndns Service Is Enabled, But The Domain Name Still Unreachable

    Robustel GoRugged R3000 Series FAQ (The Path In Web: Configuration-> Ethernet-> Eth0/1-> Multiple IP address) 10. DynDNS service is enabled, but the domain name still unreachable? 1) Confirm the IP address router obtained is public IP and reachable. 2) Login the relevant DDNS server, and check if the IP address has been updated.
  • Page 15 Robustel GoRugged R3000 Series FAQ 4) Check if the SMS content completely comply the SMS Reboot password preset. 5) Check if the trigger commands are correct or not. If the R3000 is in the Connect On Demand mode, please check if the SMS commands are correct and phone group has been set.

  • Page 16: About R3000'S Firewall Setting, What Is The Priorities For The Rules Of "Default Filter Policy", "Filter List" And

    Robustel GoRugged R3000 Series FAQ Connect On Demand: (The path In Web: Configuration-> Cellular WAN-> Basic-> Connection Mode) Check if the SMS control is enabled. After enable the SMS control, then users can use the SMS code to control the R3000. The users have input the password, please input the SMS code with password.

  • Page 17: After Enable The Tcp Protocol And Confirm The Status Of Tcp Is Connected, Why The Data Transmission Is Still

    Robustel GoRugged R3000 Series FAQ 13. After enable the TCP protocol and confirm the status of TCP is connected, why the data transmission is still abnormal and would get the messy code? 1) Check if the Band rate is correct. Our device band rate is 11500.

  • Page 18: After Enable The Gps Positioning, The Position Is Not Accurate

    Robustel GoRugged R3000 Series FAQ 15. After enable the GPS positioning, the position is not accurate. 1) Please put the GPS antenna to open ground, because buildings, trees will weaken the signal. 2) GPS positioning error within 50m is in normal range.

  • Page 19: After Enable Ipsec Vpn ,Then Save And Reboot The Router, But Still Failed To Establish Vpn Tunnel

    Robustel GoRugged R3000 Series FAQ 18. After enable IPsec VPN ,then save and reboot the Router, but still failed to establish VPN tunnel. 1) Confirm the remote server address is reachable. Ping server address on R3000. (The Path in Web: Administration-> Tools-> Ping) 2) If your R3000 works behind the router of a network area, please confirm you have already ticked the NAT-Traversal.

  • Page 20: The Status Indicates Ipsec Vpn Is Established, But Still Unable To Communicate With The Hosts Behind Router

    Robustel GoRugged R3000 Series FAQ 19. The status indicates IPsec VPN is established, but still unable to communicate with the hosts behind Router. 1) IPsec VPN could solve the LAN to LAN communication. After established IPsec VPN, please confirm both ends matched VPN interested flow.

  • Page 21: Having Enabled Gre Tunnel, But Still Fail To Communicate Between Two Lan Side

    Robustel GoRugged R3000 Series FAQ 20. Having enabled GRE tunnel, but still fail to communicate between two LAN side. 1) Confirm the two Routers have the public IP address (or special VPN address). Because GRE need to use the public IP address to encapsulate the packet.

  • Page 22: Having Enabled Pptp Server In R3000, But The Client Still Fail To Connect With R3000

    Robustel GoRugged R3000 Series FAQ 21. Having enabled PPTP server in R3000, but the client still fail to connect with R3000. 1) Confirm the IP address of R3000 WAN port is reachable. By ping. 2) Check if you have ticked “Enable MPPE” option in PPTP server. If yes, please select MS-CHAP-1/2 in Authentication mode.

  • Page 23: Why Fail To Establish Openvpn

    Robustel GoRugged R3000 Series FAQ 23. Why fail to establish OpenVPN? 1) Check the network connectivity between client and server via ping. (Administration-> Tools-> Ping) 2) Check if the OpenVPN settings are correct. 3) Check if the R3000’s clock is Synchronous. (The Path In Web: Administration-> Clock) *Synchronize the time manually, or Set the local time zone and enable the NTP client in order to synchronize the clock automatically.

  • Page 24: Why R3000 Fail To Connect With Robustvpn

    Robustel GoRugged R3000 Series FAQ For Client: 24. Why R3000 fail to connect with RobustVPN? 1) Check the network connection between R3000 and RobustVPN by ping. 2) Check if the parameters are correct. (The Path In Web: Configuration->RobustVPN) RT_FAQ_R3000_v.2.0.1 18.08.2016...

  • Page 25: How To Download Diagnose File Which Is Necessary Before Ask Robustel Support Team For Assistance

    4) Check whether the firewall has been closed or not. 25. How to download diagnose file Which is necessary before ask Robustel support team for assistance? Please refer to the below picture. (The Path In Web: Status->Event/Log-> Download diagnosing system data) RT_FAQ_R3000_v.2.0.1...

  • Page 26: How Do I Upgrade/Down Upgrade The Firmware

    Robustel GoRugged R3000 Series FAQ 26. How do I upgrade/down upgrade the firmware? 1) To update firmware via web page. Please refer to the screenshot below. (The Path In Web: Administration-> Update-> Update Firmware) 2) Using USB flash disk to update firmware. Please refer to application note: Upgrade firmware and configuration file via USB 27.
  • Page 27 Robustel GoRugged R3000 Series FAQ Import: Export: RT_FAQ_R3000_v.2.0.1 18.08.2016 26/32 Confidential...

  • Page 28: What Are The Correct Steps To Upgrade The Firmware Version To Latest

    3) If the firmware version is newer than 1.01.18, please update firmware to the latest version directly. 4) Regarding the firmware, please ask for the download link from Robustel Technical support team. Note: If the firmware version is too old, such as Version 1.01.00-sub-20131016, please update the firmware...

  • Page 29: How To Confirm Whether The Device Has Been Registered To The 4G Network

    Robustel GoRugged R3000 Series FAQ 31. How to confirm whether the device has been registered to the 4G network? A： Please check the “Network Service Type” as the below picture. (Status->System->Cellular Information) 32. PC is connected to the LAN port of R3000，and R3000 can ping the PC, but not vice versa. How to solve the problem? 1) Please check the firewall basic of R3000.

  • Page 30: There Is A Certain Function Missed On The Web Gui

    Robustel GoRugged R3000 Series FAQ 34. There is a certain function missed on the web GUI? A： It might be the Browser’s cache or the unsupported browser blocked the options. Please try below advices: 1) Clear your browser cache 2) Change another browser (Firefox, Chrome are suggested.) 35.

  • Page 31: Does R3000 Support Sdk? What Is The Specification About The Rom For Programing

    Robustel GoRugged R3000 Series FAQ 39. Does R3000 support SDK? What is the specification about the ROM for programing? Yes, only the latest ROS based R3000 products support SDK. The old operation system’s SDK is no longer in maintain. 40. What is the CPU, Flash, RAM of each R3000 model?

  • Page 32: What Is The Power Consumption Of R3000? (Max And Min)

    Robustel GoRugged R3000 Series FAQ 42. What is the power consumption of R3000? (Max and Min) Idle: 100mA@12V Data Link: 400mA (peak)@12V 43. Which cloud platform does R3000 support? Currently, R3000 can support RobustLink, RobustVPN, Tingco(Info24), Cumulocity and Exosite. 44. Does R3000 support to upgrade firmware/import configuration remotely? Yes, the R3000 can support to upgrade firmware via CLI/Web/RobustLink.

  • Page 33: What Is The Wifi Transmission Rate On R3000? What Is The Max Transmission Distance

    Robustel GoRugged R3000 Series FAQ Import Firmware: (The Path In Web: Administration-> Profile) 3) RobustLink 45. What is the WIFI transmission rate on R3000? What is the max transmission distance? DL/UL: 5Mbps/10Mbps Max transmission distance: 20m in open area 46. What is the max throughput of R3000 on LAN side.

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