Pulse-Eight neo 4*4 Video Matrix Product User Manual page 66

2. If unable to resolve the fault remotely Pulse-Eight can arrange for the unit to be repaired. The cost of the repair will be
charged to the Dealer. The dealer is responsible for shipping the item back to the UK for repair and arranging collection
of the unit once the repair is complete. There will be a $100 inspection fee for Pulse-Eight to assess the faulty unit.
Should the dealer wish to proceed with the repair the $100 inspection fee will be absorbed into the repair cost. If the
Dealer chooses to purchase a new Pulse-Eight product instead of proceeding with the repair the $100 inspection fee
will be dismissed.
WARRANTY PROCEDURE FOR INTERNATIONAL (BOTH
DEALERS & DISTRIBUTORS) WHO PURCHASED DIRECTLY
FROM PULSE-EIGHT
Warranty Length: 3 years & 3 months
Pulse-Eight Current or Discontinued Product - Within warranty
1. Contact support via phone, opening a support ticket or emailing support@pulse-eight.com. Pulse-Eight will try to
help troubleshoot and resolve the issue remotely.
2. If we are unable to resolve the issue remotely, we will do what we can to rectify the issue and we will raise an RMA
authorising it's return. (Often this will be assessed on a case by case basis dependant on product and location of the
product.)
Pulse-Eight Current or Discontinued Product - Out of warranty
1. Contact support via phone, opening a support ticket or emailing support@pulse-eight.com. Pulse-Eight will try to
help troubleshoot and resolve the issue remotely.
2. If unable to resolve the fault remotely we will raise an RMA authorising it's return to Pulse Eight, enabling us to exam-
ine and quote for repair and return.
*An advanced replacement will be sent where possible subject to stock availability. If an advanced replacement is not
immediately available Pulse-Eight will go over what options are available to resolve the issue as quickly as possible.
This could include options such as a repair, a loan unit (subject to availability), or a replacement with a different product
(subject to availability)