Pulse-Eight neo 4*4 Video Matrix Product User Manual page 63

WARRANTY PROCEDURE FOR UK DISTRIBUTORS WHO
PURCHASED DIRECTLY FROM PULSE-EIGHT
Warranty Length: 3 years & 3 months
Pulse-Eight Current Product - Within first year of warranty
1. Contact support via phone, opening a support ticket or emailing support@pulse-eight.com. Pulse-Eight will try to
help troubleshoot and resolve the issue remotely.
2. If unable to resolve the fault remotely Pulse-Eight will schedule a collection for the faulty item on a date confirmed
with the distributor. The faulty item will be returned to Pulse-Eight and repaired. Once repaired this will be dispatched
back to the distributor. If no fault is found the distributor will be invoiced for the courier charges. If having the item sent
back will cause an inconvenience to the end user a loan unit for the duration of the repair can be arranged at the dis-
cretion of Pulse-Eight (subject to availability)
Pulse-Eight Current Product - In second or third year of warranty
1. Contact support via phone, opening a support ticket or emailing support@pulse-eight.com. Pulse-Eight will try to
help troubleshoot and resolve the issue remotely.
2. If unable to resolve the fault remotely Pulse-Eight will schedule a collection for the faulty item on a date confirmed
with the distributor. The faulty item will be returned to Pulse-Eight and repaired. Once repaired this will be dispatched
back to the distributor. If no fault is found the distributor will be invoiced for the courier charges. If having the item sent
back will cause an inconvenience to the end user a loan unit for the duration of the repair can be arranged at the dis-
cretion of Pulse-Eight (subject to availability)
Pulse-Eight Discontinued Product - Within first year of warranty
1. Contact support via phone, opening a support ticket or emailing support@pulse-eight.com. Pulse-Eight will try to
help troubleshoot and resolve the issue remotely.
2. If unable to resolve the fault remotely Pulse-Eight will schedule a collection for the faulty item on a date confirmed
with the distributor. The faulty item will be returned to Pulse-Eight and repaired. Once repaired this will be dispatched
back to the distributor. If no fault is found the distributor will be invoiced for the courier charges. If having the item sent
back will cause an inconvenience to the end user a loan unit for the duration of the repair can be arranged at the dis-
cretion of Pulse-Eight (subject to availability)
Pulse-Eight Discontinued Product - In second or third year of warranty
1. Contact support via phone, opening a support ticket or emailing support@pulse-eight.com. Pulse-Eight will try to
help troubleshoot and resolve the issue remotely.
2. If unable to resolve the fault remotely Pulse-Eight will schedule a collection for the faulty item on a date confirmed
with the distributor. The faulty item will be returned to Pulse-Eight and repaired. Once repaired this will be dispatched
back to the distributor. If no fault is found the distributor will be invoiced for the courier charges. If having the item sent
back will cause an inconvenience to the end user a loan unit for the duration of the repair can be arranged at the dis-
cretion of Pulse-Eight (subject to availability)
Pulse-Eight Current or Discontinued Product – Out of Warranty
1. Contact support via phone, opening a support ticket or emailing support@pulse-eight.com. Pulse-Eight will try to
help troubleshoot and resolve the issue remotely.