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Related Manuals for Pulse-Eight neo:4Pro
Summary of Contents for Pulse-Eight neo:4Pro
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Page 2: Table Of Contents
CONTENTS Introduction 3 Features 3 Inside The Box (Kit) 3 Specifications 4... -
Page 3: Introduction
INTRODUCTION The neo:4Pro is a 4x4 HDMI/HDBaseT video matrix switch and the perfect product for routing multiple 4K UHD source devices to multiple locations within your environment Supporting HDMI 20 a/b, the latest HDCP 23 and 10.2Gbps bandwidth, this is the perfect cost-effective product for a multi-room control system integrating with... -
Page 4: Specifications
35mm 5V stereo jack Ethernet Ports 1 x RJ45 (control only) Available On Internet Yes, thru the Pulse-Eight's Remote Monitoring Portal RS-232 Ports 1 x RS232 DB9 (control only) LED Indicators Front - 3 LEDs (System Health , Network, Cloud Monitoring) -
Page 5: Safety Precaution
Because we cannot accurately predict how or when they can affect your device, we highly recommend that you keep Pulse-Eight products not only in a well-ventilated area but also as clean as possible... -
Page 6: Panel Descriptions
(Flashing) - The network cannot reach the internet GREEN (Solid) - The network is healthy Cloud LED indicates the matrix connection to the Pulse-Eight Cloud - It is not connected to the cloud GREEN - It is connected to the cloud... - Page 7 The IR IN port can be used to accept and distribute IR signals from a controller using a P8-IR-Optocable The IR OUT port is used to control the connected HDMI Source device (STB, Blu-Ray, etc) using a compliant Pulse-Eight IR Emitter Control IR Input: General IR input designed for legacy control systems where direct IR input is required...
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Page 8: Infrared Blaster Cable Pack
1. IR Transmitter - An IR flasher (emitter) is required when wanting to output (blast) an IR command to an attached device Please use compliant Pulse-Eight IR emitters (5V) as failure to do so might result in damage to the product 2. -
Page 9: Installation
INSTALLATION Installing In A Rack 1 Attach the rack ears to the front sides of the matrix using the provided screws 2 Install into the rack and connect cabling according to the mode of operation – as described below WARNING: To prevent damage, it is important to ensure adequate ventilation space on the sides of the matrix, especially on the ventilation openings on the side of the product enclosure Connecting The Inputs 1 Connect HDMI cables from your video sources (eg Blu-Ray player) to the HDMI inputs of the matrix... - Page 10 Connecting The HDMI Outputs For HDMI Output ports 1 and 2, connect sink devices (eg TVs) directly via high speed HDMI cables Note: Can also be used in conjunction with a Pulse-Eight neo HDMI Extender Set (sold separately) for reaching further distances.
- Page 11 Turning On The Matrix 1 Insert the supplied power cord and plug into the AC mains 2 Turn ON the power switch 3 As it powers ON, the front panel LEDs (System Health, Network, Cloud) will illuminate momentarily before it begins its initialization sequence Note: The initialization process takes between 20 seconds and up to 2 minutes.
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Page 12: Ir Receiver And Transmitter Ports
IR RECEIVER AND TRANSMITTER PORTS This section is only required when utilizing IR flashers or Receivers in your installation. 1 The IR ports at the ‘INFRARED’ box work as follows: • IN port (black) is a 35mm stereo socket that accepts an IR input signal coming into the matrix intended to be sent to another room over the HDBT output below It extends the IR signal from the matrix to the attached neo Receiver’s IR-Flasher port You can connect these ports directly to a 3rd party Control system processor/controller A P8-IR-... -
Page 13: Wiring Guidelines
WIRING GUIDELINES This is an example of a wiring diagram of the neo:4Pro... -
Page 14: Neo Web Interface
The following steps instruct how to access and customise this for the end-user Accessing The Admin Area When setting up the neo:4Pro matrix, it is important that the installer can access the admin menu on the Web Interface to configure the matrix according to the installation’s requirements. - Page 15 Link The Installer Account On the Cloud Connection page, insert your Pulse-Eight Installer ID (4-digit) into the box and save changes - this will enable the matrix to be linked to your monitoring account Note: If you do not already have an Installer Id then you will need to register for a new account. Please contact your local representative or visit monitoring.pulse-eight.com/Account/Register.
- Page 16 Input Setup Options Name: Change the name of the selected input This name will be displayed on the source list on the display device (TV) menu Control Method: Change the control method for the supported Set Top Box They are: •...
- Page 17 Output Setup Options Name: Change the name of the selected output Video From: A dropdown list showing the source the output is currently displaying Mirror: Select an output from the list for the video to mirror another display (selected output) EDID Details: This will bring up a page detailing the EDID information of the HDMI Sink (display) connected to that output Hidden: The toggle switch can be turned on to hide the selected output from the end user’s web interface...
- Page 18 System Health Under the System Health tab, information about the hardware’s performance is displayed The colour coded boxes will indicate if it is performing correctly along with the reading of the internal temperature sensor that will indicate if the system is overheating Under the System Health tab, you will also find Advanced Diagnostics that will perform detailed tests on specific areas of your installation to identify potential faults IR Noise Test...
- Page 19 HDBaseT Link Quality Test The HDBaseT Link Quality Test will check the HDBaseT link is stable over a sustained period of time There are two drop down menus, the first is the output you are testing, the second is the type of test you are doing. The Mean Square Error test is the ratio (in dB) of the signal power in relation to the originally transmitted signal vs the received and it is an analogue measurement.
- Page 20 Voice Control’ section for further details ALEXA VOICE CONTROL It is possible to add the neo:4Pro matrix to your Alexa smart-home setup in order to control the attached Sink and Sources using voice commands 1 Install the ‘neo’ Alexa skill from Amazon on the Alexa app 2 On the Cloud Connection tab, click the ‘Setup Voice Services’...
- Page 21 IP-based API control or Web-based control does require a persistent network connection Discovery Tool You can download a discovery tool from your monitoring portal at http://monitoring.pulse-eight.com/ this program will run on Windows 7 or newer only When run it will scan your network and detect the IP address of your matrix If you have multiple neo devices on the same network, the discovery tool will only display the last found.
- Page 22 Routing Control Tab Under the Routing Control tab, you will find settings for CEC control and IR Control Section: CEC Control HDMI-CEC Support: Toggle switch to turn CEC control on or off, according to your requirements. By having CEC turned on, you will have the ability to control your connected devices (with CEC) without the need for a third-party Control system The matrix can work independently Remote Control Combo Keys: Toggle switch to turn on this function If there are missing/broken keys on the TV’s remote –...
- Page 23 Front Panel Settings Under the Front Panel tab, you will find options for the front panel of the matrix for turning off the status LEDs. Note: The status LEDs are in the bottom right of the front panel, these LEDs will always appear during powerup and turn off after 30 seconds if set to Off.
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Page 24: Monitoring Portal
MONITORING PORTAL Accessing The Monitoring Portal To access the monitoring portal please visit monitoringpulse-eightcom, click ‘Login’ in the top left corner, and sign in with your registered details Once logged in, the dashboard will display your details including your Installer ID Note: If you do not already have an Installer Id then you will need to register for a new account. - Page 25 Once created, you will then be able to assign systems to the install by clicking the ‘Add’ button in the ‘Products’ section This will then bring up a page with a dropdown menu to select a system...
- Page 26 My Products Under the My Products tab, all your assigned Pulse-Eight systems will be listed Note: If the system you are looking for is not listed, please make sure you have added your Installer ID into the web interface of the system.
- Page 27 On the left hand side, a navigation bar features more options: • Port Details allows you to individually monitor all inputs and outputs • Health displays information about the system’s health plus a visual history of the system’s temperature over the previous month •...
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Page 28: Edid Management
EDID MANAGEMENT For your home entertainment to work with each other, Extended Display Identification Data or EDID is required by the source (eg media box, game console & etc) to identify what is the capability of the output screen The neo video matrix contains EDID presets to ease the setup configuration - please refer to the “Video Routing (Admin)”... - Page 29 In the same scenario, selecting 4K as the EDID profile will set the resolution to a maximum of 4K that is then distributed to all connected displays Any legacy display (supporting up to 1080p only), will likely display an error or no picture When this occurs, it is possible to use a separate 4K Downscaler (eg P8-HDMI2-SP2-DS) which ensures that all displays receive the maximum resolution possible...
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Page 30: Troubleshooting
• The neo:4Pro can support a maximum HDMI input TMDS clock of 340 MHz, which is equivalent to 102 Gbps Any video format above this datarate, such as 4K@60Hz 4:4:4 or 4K@60 HDR, is not supported •... - Page 31 Infrared Not Functioning 1 Make sure to use the compatible IR flasher/receiver for this video matrix 2 Check and see if the LED beside the IR port is lighting up. It signifies whether the IR connection is working. 3 If the IR bud is not receiving or transmitting, test it out with a different port or swap with another IR bud to deduce the problem Note: Do not mix and match 12V or 5V to different video matrixes as they could cause irreparable damage.
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Page 32: Warranty Procedure
• 1-year advanced replacements Pulse-Eight Current Product—Within the advanced replacement warranty year(s) 1 Contact support via phone or a support ticket Pulse-Eight will try to help troubleshoot and resolve the issue remotely 2 If unable to resolve the fault remotely and the unit needs replacing an advanced replacement will be raised with... - Page 33 3. WARRANTY CONDITIONS; HOW TO GET SERVICE IF YOU WANT TO CLAIM UNDER THIS LIMITED WARRANTY Before being able to claim under this Limited Warranty, the owner of the Product must (a) notify Pulse-Eight of the intention to claim by emailing support@pulse-eightcom during the Warranty Period and providing a description of the alleged failure, and (b) comply with Pulse- Eight’s return shipping instructions, and (c) ship the Product at owner’s cost (except where prohibited by applicable law) to Pulse-Eight for...
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Page 34: Warranty Terms & Conditions
You use all product information, the services, and the product at your own discretion and at risk You will be solely responsible for (and Pulse-Eight disclaims) any and all loss,... -
Page 35: Notes
NOTES...
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