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Pulse-Eight P8-HDBT2-U-FFMJ108-S Product User Manual

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Summary of Contents for Pulse-Eight P8-HDBT2-U-FFMJ108-S

  • Page 1 neo:XMR Video Matrix Product User Guide...
  • Page 2 Table of Content "Introduction" on the next page "Product Description" on page 4 "Safety Precaution" on page 6 "Panel" on page 7 "Cabling" on page 10 "Setup" on page 12 "Web Interface Setup" on page 21 "Monitoring Portal" on page 39 "EDID Management" on page 43 "Concept Wiring Guideline" on page 50 "Driver Integration"...

  • Page 3: Key Features

    Introduction NEO:XMR DESIGNED FOR BINARY BY PULSE-EIGHT P8-HDBT2-U-FFMJ108-S KEY FEATURES: Ultra HD 4K/60Hz 4:4:4 (8bit) Video Transmission Full HDCP 2.3 Support 6x HDMI Inputs 6x HDBaseT Class C + DSC Outputs 2x HDMI Outputs 8x Audio Output Zones 4x Audio Input Zones...

  • Page 4: Product Description

    IN THE BOX (KIT): 1x neo:XMR Chassis Rack Mounting Kit Power Cord Phoenix Connectors Note: The items listed above comes in a kit. Our customers might receive a different inventory depending on their purchase so please check with the installer or Pulse-Eight representative.

  • Page 5: Compatible Devices

    COMPATIBLE DEVICES HDBaseT Receiver HDBaseT receiver is required to function and sold separately. neo:Ultra Receiver (P8-HDBT2-U-RX-S) neo:UltraSR Receiver (P8-HDBT2-L-RX-S) IR Receiver IR receiver is required for additional IR functions and sold separately. List of compatible IR receiver: Episode Electronic Tabletop Plasma/LED-Proof IR Sensor with LED Feedback (EE-IR-RCVR-TT) Episode Electronics Surface Mount Plasma/LED-Proof IR Receiver with LED Feedback (EE-IR- RCVR-SM) IR Flasher...

  • Page 6: Safety Precaution

    Allow sufficient space for air to circulate around the unit. Ventilation It’s important when installing a Pulse-Eight product: keep the products ventilated. Any electronic equipment will generate heat. A well-ventilated area helps to disperse the heat. If placed in a poorly ventilated area, your equipment may heat up and cause minor irreparable damage to the circuitries.
  • Page 7 B. Network LED: Indicates the matrix is connected to the internet through its network link (green) or if there is an issue (red). For further LED values please see the troubleshooting section. C. Cloud LED: Indicates the matrix is able to connect to the Pulse-Eight Remote Monitoring Portal (green) if there is an issue (red).
  • Page 8 F. RS232 Phoenix Ports: Ground = Zero volts. TX is signal coming out of matrix (from remote device) RX is signal going into matrix (to remote device). G. Audio Outputs: Analogue, Optical and Digital Coax options for Audio Breakouts. H. HDBaseT Outputs: Connect the appropriate Cat5e or higher-grade cable to each output. These cables should then be connected to a neo Receiver at each Sink device.
  • Page 9 NEO:ULTRA RECEIVER P8-HDBT2-U-RX-S A. IR Activity Indicator: The LED will flash when an IR signal is being received. B. IR Flasher (TX): Can be used for bi-directional IR to send IR data back to the matrix. C. IR Receiver (RX): Connect the IR Receiver to this port and place the IR bud on the underside of the sink device (i.e., TV).

  • Page 10: Shielded Cables

    & termination. A badly terminated cable can cause interference instead of eliminating it. CABLING BEST PRACTICE Our recommended and best practice policy is to use a straight cable directly from the Pulse-Eight matrix to the receiver. This will ensure the best quality of signal and achieve maximum distance. You can find further information on "HDBaseT Best Practices"...
  • Page 11 CONNECTION TERMINATION Whenever possible, use full plastic encasement. We do not recommend metal ones to avoid grounding leaks to Pulse-Eight products. Terminate the cabling using RJ45 connectors to the 568B wiring standard. (See diagram) IMPORTANT: Please note that local building regulations may apply to the installation of cabling in properties.

  • Page 12: Installing In A Rack

    Setup INSTALLING IN A RACK 1. Attach the rack ears to the front sides of the matrix using the provided screws. 2. Install into rack and connect cabling according to mode of operation – as described below. WARNING: To prevent damage, it is important to ensure adequate ventilation space on the sides of the matrix, especially on the ventilation openings on the side of the product enclosure.
  • Page 13 CONNECTING THE HDBASET VIDEO OUTPUT 5. Connect the appropriate Cat5e or higher grade cable to each HDBaseT output port you require. Note: It is recommended, for ease of setup, to connect devices from Output 1 to Output 8, although this is not necessary.
  • Page 14 7. Connect HDMI Out to the output screen (i.e. TV). 8. Attach the compatible IR receiver into the IR Receiver port and attach the bud to the underside of the sink device with the smallest end forward, as per the diagram. Note: Use only neo:Ultra Receiver (P8-HDBT2-U-RX-S) or neo:UltraSR Receiver (P8-HDBT2-L-RX-S) as they provide the same compatible 12 V IR receiver/transmitter to the video matrix.

  • Page 15: Connecting The Audio Inputs

    CONNECTING THE HDMI VIDEO OUTPUTS 9. For Output ports 9 and 10, connect sink devices directly via high speed HDMI cables. Note: Can also be used in conjunction with a neo HDMI Extender Set (sold separately) for reaching further distances. CONNECTING THE AUDIO INPUTS 10.

  • Page 16: Connecting The Audio Outputs

    CONNECTING THE AUDIO OUTPUTS 11. If you wish to use the Audio outputs, please connect cables to the relevant output - each output zone features Analogue, Optical and Digital Coax options. Note: The audio outputs allow matrixing, please refer to Web Interface Setup to find out more. CONNECTING TO NETWORK 12.
  • Page 17 16. Once initialisation has been completed, the System Health, Network and Cloud LEDs should all appear ON (green). 17. You are now ready to setup the matrix using the web interface. Please follow the steps in the 'Connecting to Admin Web Interface' section. 18.
  • Page 18 20. Whilst on the Cloud Connection page, insert your Installer ID into the box and save changes - this will enable the matrix to be linked to your monitoring account. If you have not set up an installer ID, please contact Snap One support to obtain the password. Alternatively, please refer to the 'Quick Star Guide' for further instructions.

  • Page 19: Led Status

    LED STATUS 22. Check the LEDs on the HDBaseT ports of the Receiver and Transmitter to ensure correct installation and connection: The Yellow LED will illuminate when connected to a video link. The Green LED will illuminate when the device is connected to the power supply.
  • Page 20 IR RECEIVER & TRANSMITTER PORTS 1. The IR ports above the HDBaseT outputs work as follows: RECEIVER is an IR input signal coming into the matrix that is intended to be sent to another room over the HDBT port below it – i.e., it is a one-to-one extension from matrix to attached HDBT receiver’s IR-TX port.

  • Page 21: Web Interface Setup

    Web Interface Setup WEB UI INTRODUCTION The front page of the web interface features a user-friendly drag and drop display showing all available inputs and outputs. The following steps instruct how to customise this.
  • Page 22 CONNECTING TO ADMIN WEB UI Using a computer connected to same router/network, access, and login to the Web Interface by visiting www.gotomymatrix.com in your web browser. Activate administrative rights by clicking on the Cloud Connection tab on the left hand nav, then click on the '[Admin]' link at the foot of the page.
  • Page 23 LINKING A MATRIX TO YOUR INSTALLER ACCOUNT On the Cloud Connection page, insert your Installer ID into the box and save changes - this will enable the matrix to be linked to your monitoring account. Note: If you do not know your Installer ID, please check your cloud monitoring portal, or contact your Snap One support.

  • Page 24: Input And Output Options

    INPUT AND OUTPUT OPTIONS Once you have activated administrative rights, the Video Routing page should have the following icons: Input options Output options When clicked a popup with additional options for the select device will appear.

  • Page 25: Input Options

    Input Options Name: Change the name of the selected input. This will be displayed on the source list on the display device. Control Method: Change the control method for the supported Set Top Box. They are: CEC (default control) Sky UK TiVo/Virgin Kodi Dish...
  • Page 26 Set Top Box IP Control When a compatible Set Top Box is connected to an input, an additional option will appear: IP Control: This option will allow you to program Set Top Box IP control. Simply select the type of device from the dropdown list and insert that device's IP address into the adjacent box.

  • Page 27: Output Options

    Output Options Name: Change the name of the selected output. Video From: A dropdown list showing the source the output is currently displaying. Mirror: Select an output from the list to mirror the display. EDID Details: This will bring up a page detailing the selected EDID information. Hidden: The toggle switch can be turned on to hide the selected output from the end user's web interface.
  • Page 28 SYSTEM HEALTH TAB Under the System Health tab information about the hardware's performance is displayed. The colour coded boxes will indicate if performing correctly along with the reading of the internal temperature sensor that will indicate if the system is overheating. Under the System Health tab you will also find Advanced Diagnostics that will perform detailed tests on specific areas of your installation to identify potential faults.
  • Page 29 IR Noise Test The IR Noise Test will check to see if any IR data is being received over a sustained period of time for each output, failing this test would indicate that the IR receiver is picking up noise. Example of failure message: The IR receiver connected to this port is occasionally picking up stray IR messages, this may occasionally interrupt IR communication to the connected source device and/or control system, if you...
  • Page 30 "Poor" due to this spiking only happening after a few hours for a few seconds for example. Another way to check the link quality remotely is by logging into your installer account at monitoring.pulse-eight.com...
  • Page 31 Note: If you do not know your Installer ID, please check your cloud monitoring portal or contact your Pulse-Eight sales representative. Connection Status: This will detail if the matrix is connected to the Pulse-Eight Monitoring Portal. Alexa: This matrix can be controlled by Alexa voice control, set this up by clicking on the 'Setup Voice...

  • Page 32: Network Settings Tab

    Alexa Voice Control Setup Install the 'neo' Alexa skill from Amazon on the Alexa app. On the Cloud Connection tab, click the 'Setup Voice Services' button, this will take you to my.pulse- eight.com with instructions on setup. Click on the 'Login via Amazon' button and proceed to login to your Amazon account. A page will appear listing your discovered devices - these are the systems available for Alexa control.
  • Page 33 CEC CONTROL SETTINGS Under the Routing Control tab you will find settings for CEC control: HDMI-CEC Support: Toggle switch to turn CEC control on or off. Auto Pause: Toggle switch to enable (where possible) the function to pause the content when no sink device is watching a source device and resume playback when you switch back.
  • Page 34 IR Activity Test Under the Routing Control tab you will find a test for IR activity. This test lists each IR input, and the box will illuminate when an IR signal is received. IR Control Settings Under the Routing Control tab you will find settings for IR control. IR Routing by default listens to commands from the supplied remote control, you can use alternative manufacturer profiles for integrating into existing systems or backwards compatibility.

  • Page 35: Audio Control

    AUDIO CONTROL The Audio Control tab features audio routing settings for each audio output zone of the matrix. The first option toggles the matrix between Source Mode, which does 1:1 mirroring of the input ports or Sink Mode, that allows audio to follow the video routing. Mode: Dropdown menu to choose the option of either Active Mode, to manage volume, delay and ARC or Passive Mode, which provides line level output only.

  • Page 36: Front Panel Settings

    FRONT PANEL SETTINGS Under the Front Panel tab you will find options for the front panel of the matrix such as turning off the status LEDs. Note: The status LEDs are in the bottom right of the front panel, these LEDs will always appear during powerup and turn off after 30 seconds if set to Off.

  • Page 37: Hardware Details

    HARDWARE DETAILS Under the Hardware Details tab you will find manufacturing information about your product - you may be asked for this information if you request help or support. Note: The design and features of the Web Interface is ever evolving and may be subject to changes at any time without warning.

  • Page 38: Discovery Tool

    IP based API control or Web based controlled does require a persistent network connection. DISCOVERY TOOL You can download a discovery tool from your monitoring portal at http://monitoring.pulse-eight.com/ this program will run on Windows 7 or newer only, when run it will scan your network and detect the IP address of your matrix.
  • Page 39 Monitoring Portal ACCESS THE MONITORING PORTAL To access the monitoring portal please visit monitoring.pulse-eight.com, click 'Login' in the top left corner and sign in with your registered details. Once logged in, the dashboard will display your details including your Installer ID. If you don't have an installer ID please contact your Pulse-Eight representative to get an account created.
  • Page 40 Once created, you will then be able to assign systems to the install by clicking the 'Add' button in the 'Products' section. This will then bring up a page with a dropdown menu to select a system.
  • Page 41 MY PRODUCTS Under the My Products tab, all your assigned systems will be listed. Note: If the system you are looking for is not listed, please make sure you have added your Installer ID into the web interface of the system. When you click on a system a system overview page will appear with details of the unit such as: Serial Number Model Number...
  • Page 42 On the right hand side, a navigation bar features more options: Port Details allows you to individually monitor all inputs and outputs. Health displays information about the system's health plus a visual history of the system's temperature over the previous month. Updates displays current software version and details any updates available for the system.

  • Page 43: Edid Management

    EDID Management For your home entertainment to work with each other, Extended Display Identification Data or EDID is required by the source (e.g. media box, game console & etc) to identify what is the capability of the output screen. The neo video matrix contains EDID presets to ease the setup configuration. Here are some of the settings you can find on your EDID profile (provided your video matrix firmware is updated to the latest version).
  • Page 44 ACCESSING WEB UI Before examining the scenario of all the possible setup, please look over the Web Interface Setup section to access Video Routing (Admin) section. If you do not have the password to access the Admin please check with your installer or your support representative. 1.
  • Page 45 3. Select the EDID profile. 4. Make sure to click Save Changes to use that particular EDID profile.
  • Page 46 TYPES OF EDID PROFILE Dynamic (Lowest Common Denominator) It will set the EDID to only support the resolutions supported by all the displays connected to the outputs. Clone Display X Copies the same EDID as TV attached to the output X. HDR/UltraHD (4K)/1080p/720p It sets the EDID to support 720p/1080p/4K/HDR as the maximum, preferred resolution supported as well as the audio support.

  • Page 47: Dynamic Settings

    SCENARIO Here are some scenarios that should illustrate how EDID management would work in a setup Dynamic Settings In this scenario, HDMI Input 1 will limit the resolution of the source to 1080p in accordance with the settings selected. This means all displays will receive a 1080p video signal.
  • Page 48 UltraHD (4K) In this scenario, HDMI Input 1 will set the resolution to a maximum of 4K. This means all displays will receive a 4K video signal. Note that the last display which has the maximum resolution of 1080p and will display an error.
  • Page 49 Dynamic or UltraHD (4K) with a 4K Downscaler In this scenario, HDMI Input 1 will set the resolution to a maximum of 4K. This means all displays will receive a 4K video signal. Note that the last display is using a 4K Downscaler (SKU: HDMI2-4KDS) therefore still receiving a video signal.
  • Page 50 Concept Wiring Guideline...
  • Page 52 The first step is to download the necessary driver: 1. Go to monitoring.pulse-eight.com and login with your Installer ID. If you do not have an Installer ID, please get in touch with your sales representative or installer directly.
  • Page 53 CONTROL4 Note: This is an example for the neo:4 Pro driver. Use the appropriate driver to control the intended hardware. 1. Add the drivers by clicking on 'Driver' at the top, and then 'Add or Update Driver'. 2. Click the Search tab on the right-hand side and search for the driver by the name, drag the driver from the Search window into the correct Room location.
  • Page 54 3. Click the Action tab in the matrix driver. 4. Then click the Discover button, then click back to the Properties tab.
  • Page 55 (Orange) If Discovery was successful then the IP of the matrix should appear here. If not follow the steps in the new help window to complete IP address configuration (Green) You can set your installer ID here, instead of navigating back to the matrixes web interface to do this.
  • Page 56 6. Click on the Connections tab (bottom left) in Composer, select the matrix driver from the list on the Control/AV tab. 7. Setting the connections is no different that any other driver, however ensure that the Inputs and Outputs match the physical wiring as per the matrix.
  • Page 57 Reboot System: Restarts the system immediately, doing so will interrupt video routing briefly Discover System: Used to automatically discover the Device IP Address of the system where possible Send Monitoring Pulse: Trigger an immediate monitoring pulse to be sent, returning current system health data to monitoring.pulse-eight.com...
  • Page 58 Linked Device neo:X+ mentioned here applies to all neo:X, neo:X+, neo:X+ Binary, neo:XMR & neo:XSR. ProAmp8 can support Linked Device on the neo:X+ systems. The main feature is the ability to control the volume via the neo:X+ (through CEC) instead of going through the ProAmp8 web UI interface. It is compatible with neo:X+ by using the Sink Mode feature (under Audio Control).
  • Page 59 2. To use the Linked Device feature, make sure to connect to the correct output. Here is an example of the setup: a S/PDIF connector is connected via Input 9 (on the ProAmp8) and Output 2 (on the neo:X+). Fig: S/PDIF Wiring between neo:X+ and ProAmp8...
  • Page 60 3. Next, on the neo:X+ web UI, go to Video Routing and under the Output section, click on the icon.
  • Page 61 4. Once the Output window is up, select the ProAmp8 on the Linked Device section and select Input 9 (as reflected as the Input on the ProAmp8).
  • Page 62 5. To make sure it is working, login into the ProAmp8 web UI, then to Configuration and click icon to check if it is Output 2. Make sure they are connected to the neo:X+ correct output (which is Output 2 in this case).

  • Page 63: Audio Routing

    Audio Routing INTRODUCTION There are two modes, one is Source Mode, and the other is Sink Mode. Source Mode is the legacy routing where the audio outputs are locked to HDMI inputs ports respectively (Input 1 to Output 1 and so on). Sink Mode allows audio routing to any of the audio output zones, enabling the audio to be controlled completely separately from the video.

  • Page 64: Source Mode

    SOURCE MODE In Source Mode, audio output ports mirror 1:1 the input ports. This means the audio will not switch in the event when the videos are switched around. SINK MODE In Sink Mode, the audio follows video routing. This means the user can switch sources without having to reconfigure the wiring.
  • Page 65 TOGGLING BETWEEN SOURCE/SINK MODE 1. Under the web UI, access the Audio Control section. 2. On the main page toggle, select either Source Mode Sink Mode.
  • Page 66 THE NEED FOR SOURCE MODE Sink Mode is the preferred method when setting up the matrix with audio installations, as it provides the most flexibility with automatic audio routing and support for ARC. However, there are occasions where Source Mode might be required instead, depending on the type of install and the customer’s needs.

  • Page 67: Audio Return Channel (Arc)

    AUDIO RETURN CHANNEL (ARC) What is Audio Return Channel (ARC)? Fig 1: This is a traditional setup in typical home entertainment with a sound system. Fig 2: With the Smart TV, most of the media boxes are built-in, but without ARC, a S/PDIF, coaxial or stereo cable is needed to push audio out to the amplifier.
  • Page 68 ARC VIA HDMI ARC in Audio Routing can be configured to use HDMI. In the web UI, under the ARC portion (last page) there's an option to choose the source. ARC via HDMI.

  • Page 69: Troubleshooting

    Troubleshooting The troubleshooting section can be used on all Pulse-Eight Video Matrix & Extender products. Should you encounter installation difficulties or issues with device communication, the following checklist of common issues and causes should help resolve your issues. If you still continue to experience issues, please contact your place of purchase.
  • Page 70 IR CONTROL: Are the IR emitters and receivers correctly positioned to allow infrared signals to be transmitted and received? Emitters should be fixed firmly over infrared sensors of sources. Receivers should be attached to displays ensuring a clear line of sight to the remote control used to operate. Each IR port has an LED, when correctly installed the LED will flash red when IR is transmitting and flashes green when IR is being received Is your remote control powered and sending a signal? As IR is invisible to the naked eye, check...
  • Page 71 HDBASET LED STATUS Please refer to the LED status on the HDBaseT port (on either the receiver or video matrix). Most of them should have two LEDs: The Yellow LED will illuminate when connected to a video link. The Green LED will illuminate when the device is connected to the power supply INFRARED NOT FUNCTIONING 1.

  • Page 72: Specification

    Specification SKU: P8-HDBT2-U-108-S HDMI Inputs: HDBaseT Outputs: 6 x HDBaseT HDMI Outputs: Audio Inputs: 4 x Digital Coax, 4 x Optical 8 x Digital Coax, 8 x Optical, 8 x Analog (stereo) - Dolby Downmix Audio Outputs: support Max HDBaseT Cable 100 meter (330 ft) Distance 4K: HDBaseT Recommended...
  • Page 73 IR Flasher: Supports Episode IR Flashers (not included) CEC Control: Full Voice Control: Alexa Set Top Box IP Control: Monitoring: Real Time Remote Monitoring Portal ARC (Audio Return Channel): DSC (Display Stream Compression): Power Supply: IEC C14 Inlet - 100-240V 4.0/2.0A 50/60Hz Human Body Model: 12kV (Air-gap discharge), 8kV (Contact ESD Protection: discharge)

  • Page 74: Firmware Updates

    Firmware Updates FIRMWARE VERSION Version 3.9.36: This firmware is available for the following products: neo:X+ Binary neo:XMR neo:XSR Changes: (neo:X+, neo:XMR, neo:XSR) Delay unmuting for 10s after the TV powers on when ARC is configured (All products) Fall back to TCP port 6000 for web services if port 80 can't be accessed (All products) Attempt to shut down the system gracefully when a power fault is detected (All products) Improved network performance Fixed:...
  • Page 75 (All video matrix product) Support for generating Pronto IR codes from received IR signals (All video matrix product) Offline firmware upgrades (/admin/upgrade.htm). Note: Cannot be used to upgrade devices on older firmware versions. Please contact support@pulse-eight.com if you'd like to use this feature.

  • Page 76: Frequently Asked Questions (Faq)

    FREQUENTLY ASKED QUESTIONS (FAQ) Please visit Pulse-Eight Support page for a more updated FAQs. PRODUCT AVAILABILITY Please note that the following products are only available directly from Snap One. Video Matrix neo:X+ (P8-HDBT2-U-FFMJ1210-S) neo:XMR (P8-HDBT2-U-FFMJ108-S) neo:XSR (P8-HDBT2-L-FFMJ66-S) Receiver neo:Ultra Receiver (P8-HDBT2-U-RX-S) neo:UltraSR Receiver (P8-HDBT2-L-RX-S)

  • Page 77: Api Reference

    However, from time to time things do go wrong therefore every Pulse-Eight system is backed by a 3 year warranty that will cover all parts and labour should anything go wrong.

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