Troubleshooting; Mobile Computer - Motorola MC1000 User Manual

4 - 2 MC1000 with Windows CE 4.2 User Guide

Troubleshooting

Mobile Computer

Troubleshooting the Mobile Computer
Table 4-1
Problem
Mobile computer does
not turn on.
Rechargeable Li-ion
battery did not charge.
Cannot see characters
on screen.
During data
communication, no data
was transmitted, or
transmitted data was
incomplete.
Mobile computer does
not emit sound.
Cause
Main battery not Charge the Li-ion battery.
charged.
Replace the Li-ion battery or three AAA batteries.
Main battery not Ensure battery is installed properly. See
installed properly. Installation on page
System crash. Perform a warm boot. If the mobile computer still does not turn
on, perform a cold boot. See
on page
Li-ion battery failed. Replace the Li-ion battery. If the mobile computer still does not
operate, try a warm boot, then a cold boot. See
Mobile Computer on page
Mobile computer Insert mobile computer in cradle and begin charging. The main
removed from cradle battery requires up to four hours to recharge fully.
while battery was
charging.
Extreme battery Li-ion battery does not charge if battery temperature is below
temperature. 32°F (0°C) or above 104°F (40°C).
Mobile computer not Press the Power button.
powered on.
Mobile computer Replace the mobile computer in the cradle, or reattach the
removed from cradle cable and re-transmit.
or unplugged from
host computer during
communication.
Incorrect cable See the system administrator.
configuration.
Communication Perform setup as described in the Integrator Guide.
software was
incorrectly installed or
configured.
Volume setting is low Adjust volume setting.
or turned off.
Solution
1-3.
Resetting the Mobile Computer
2-12.
2-12.
Main Battery
Resetting the