Single Slot Serial/Usb Cradle - Motorola MC1000 User Manual

4 - 4 MC1000 with Windows CE 4.2 User Guide

Single Slot Serial/USB Cradle

Troubleshooting the Single Slot Serial/USB Cradle
Table 4-2
Symptom
Charge LEDs do not
light when mobile
computer or spare Li-ion
battery is inserted. See
Figure 3-1 on page
Mobile computer battery
is not charging.
Spare Li-ion battery is
not charging.
During data
communications, no
data was transmitted, or
transmitted data was
incomplete.
Possible Cause
Cradle is not receiving power.
Mobile computer is not seated
correctly in the cradle.
3-2.
Spare Li-ion battery is not
seated correctly in the cradle.
Extreme battery temperature.
Mobile computer was removed
from cradle or cradle was
unplugged from AC power too
soon.
Battery is faulty.
Mobile computer is not fully
seated in the cradle.
Extreme battery temperature.
Li-ion battery not fully seated in
charging slot.
Battery inserted incorrectly.
Battery is faulty.
Extreme battery temperature.
Mobile computer removed from
cradle during communications.
Incorrect cable configuration.
Communications software is not
installed or configured properly.
Action
Ensure the power cable is connected securely to both
the cradle and to AC power.
Remove and re-insert the mobile computer into the
cradle, ensuring it is firmly seated.
Remove and re-insert the spare Li-ion battery into the
charging slot, ensuring it is correctly seated. Note the
polarity icon on the battery.
Li-ion battery does not charge if battery temperature is
below 32°F (0°C) or above 104°F (40°C).
Ensure cradle is receiving power. Ensure mobile
computer is seated correctly. If a mobile computer
battery is fully depleted, it can take up to four hours to
fully recharge the battery.
Verify that other batteries charge properly. If so,
replace the faulty battery.
Remove and re-insert the mobile computer into the
cradle, ensuring it is firmly seated.
Li-ion battery does not charge if battery temperature is
below 32°F (0°C) or above 104°F (40°C).
Remove and re-insert the spare Li-ion battery into the
cradle, ensuring it is correctly seated. Note the
polarity icon on the battery.
Ensure the contacts are facing down and toward the
back of the cradle. Note the polarity icon on the
battery. Note the polarity icon on the battery.
Verify that other batteries charge properly. If so,
replace the faulty battery.
Li-ion battery does not charge if battery temperature is
below 32°F (0°C) or above 104°F (40°C).
Replace mobile computer in cradle and retransmit.
See the system administrator.
Perform setup as described in the MC1000 with
Windows CE 4.2 Integrator Guide.