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TROUBLESHOOTING
Network Configuration Errors
Mbox Director will provide troubleshooting assistance if problems are found with the network configuration. In this
case, an error will be displayed in the server's icon box. When an error is visible, place the cursor over the icon box to
display the tooltip pop-up.
Helpful Tips!
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Be sure your Ethernet cables are not swapped (reversed). 4 out of 5 warnings are caused by swapped cables.
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It is not recommended to run any Mbox server in DHCP mode or to use Mbox(es) on a network that has this
functionality. It is best to use static IP addressing on an unmanaged network.
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Refer to
"Appendix B. Networking For Mbox"
DHCP Networks
If an Mbox server is plugged into a network that has an active DHCP server running (i.e. computers connected to the
network receive automatic IP address and subnet mask settings), then Mbox Director will provide a warning with the
"Dynamic Addressing" pop-up. You can choose to allow the DHCP network, but the recommended action would be
to press the Cancel button, reconfigure your network and servers to use static IP addressing, then patch the server.
DHCP networks can be problematic because IP addressing can change at any time. Mbox Director uses IP addresses
to communicate with Mbox servers, so if IP addresses change then the communications will fail.
If you choose to allow the DHCP network, then "warning DHCP net" will be displayed on the server icon.
Also, if you have already have an Mbox server patched, and then plug into the wrong Ethernet network,
then "warning DHCP net" will be displayed. Follow tooltip suggestions for troubleshooting.
®
94
MBOX
DIRECTOR USER MANUAL
Error Message Tooltip Help
on page 108 for more information about Mbox networks.
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