Colorjet NEPTUNE HQ Installation And Troubleshooting Manual
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Colorjet NEPTUNE HQ Installation And Troubleshooting Manual

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Summary of Contents for Colorjet NEPTUNE HQ

  • Page 2 This guide refers as the reference tool which guides the service engineer how to install the NEPTUNE HQ machine without anyone else assistance. The information provided in this document ensures its uniqueness and language quality.

  • Page 3: Table Of Contents

    Horizontal Calibration ........................33 12. Do’s and Don’t ............................36 13. Maintenance ............................37 Head Purging ............................37 Head Blotting ............................37 Head Spraying ............................39 14. Troubleshooting Guide......................... 40 15. Error Handling ............................44 NEPTUNE HQ Page 2 of 47...

  • Page 4: Site Layout

    Intel Dual core 2 GB or greater Enhanced IDE 360 GB Video Resolution 1024x768 16-bit Color USB Port USB 2 ports Minimum(2.0) Internal PCI Slot 1 for Interface card CD Drive CD Rom R/W Drive NEPTUNE HQ Page 3 of 47...

  • Page 5: Supporting Software

    Table 2: List of Supporting Software Parts Software Operation system Windows 7/10 Driver of print card Provide by ColorJet CD Operating Software of printer Provide by ColorJet CD Site Requirements The site requirements are given as below: • Dimension of printer: LxWxH 4500 x 1000 x 1400 MM •...

  • Page 6: Proper Earthing

    • Power ON: Temperature : 18 to 28 Humidity : 20 to 60%RH (Non-condensing) • Power OFF: Temperature: 5 to 40 Humidity : 20 to 80%RH (Non-condensing) NEPTUNE HQ Page 5 of 47...

  • Page 7: Safety Requirements

    • Keep the consumables like media and inks ready in advance to avoid any delay in installation. • While assembling, check the labels on the box "right and left" and “front and rear”. NEPTUNE HQ Page 6 of 47...

  • Page 8: Handling Precautions

    Appropriately calibrate the print head for high-quality printing services • o Use recommended ink only o Don’t shake the ink bottle o Store ink in the mentioned site area to avoid dry or damage NEPTUNE HQ Page 7 of 47...

  • Page 9: Unpacking The Printer

    The Neptune HQ machine is packed into two iron pallets. One pallet is used for packing the upper body of the machine and other for cabinets.

  • Page 10: Assembling The Printer

    Step 3: Tight all the Allen Bolts of M10 x 20 with M10 Washer to fix the Truss at both cabinets (8 Allen Bolts on each cabinet), as shown below: Fig 6: Fixing the Truss Step 4: Place the Center Jack on the Truss to ensure the direction. NEPTUNE HQ Page 9 of 47...
  • Page 11 Fig 8: Fixing the Spur Gears Step 9: Install the Media Motor again. Step 10: Carefully lift the upper body of the printer and place on the stand so that its screw holes align. NEPTUNE HQ Page 10 of 47...
  • Page 12 Step 12: After fixing the upper body of the machine, fix the Fan Housing and tight all the Allen Bolt of M 10 x 20. Now, the Neptune HQ Machine gets assembled and the front view of the machine is shown as below: Fig 10: An Assembled Neptune HQ Machine...

  • Page 13: Ink Filling

    Fig 11: Filling Ink in Main Ink Tank Step 3: Fix the sub ink tank connectors to the ink refilling pins in the Head Board, as shown below: Fig 12: Connecting Sub Ink Tank Connectors NEPTUNE HQ Page 12 of 47...
  • Page 14 Now, pumps start working and ink start moving in the ink pipes. The ink sub tanks are shown in the below image: Fig 13: Refilling Ink in Sub Tanks NEPTUNE HQ Page 13 of 47...

  • Page 15: Head Installation

    Step 3: Remove the Nozzle Cap from the Print Head (Refer to Fig 15). Note: Don’t put the Print Head (nozzle facing) on the rough or dusty surface. Step 4: Mount the Print Head in the slot on the Head Plate. NEPTUNE HQ Page 14 of 47...
  • Page 16 Step 8: Hold the pipe down and press the Purging button of a particular color, as shown below: Purging Button Fig 18: Displaying the Air Releasing Pipe and Purging Button Note: Carefully perform the above step to avoid the chances of ink spilling. NEPTUNE HQ Page 15 of 47...
  • Page 17 Step 14: Perform the Head Blotting to gently clean the Print Head. Step 15: Perform the Nozzle Test to check the nozzle status of all the Print Heads. Now, the Print Head gets installed. NEPTUNE HQ Page 16 of 47...

  • Page 18: Installing The Printer Manager

    Step 2: Copy and paste the Printer Manager software from the CD to the secure location. Step 3: Double-click on the Printer Manager Software (.exe file) icon, as shown below: Fig 21: Starting the Printer Manager Installation NEPTUNE HQ Page 17 of 47...
  • Page 19 Offline. To open the Printer Manager, click on the Printer Manager icon. The Printer Manager window appears on the screen, as shown below: Fig 23: Displaying the Printer Manager Window NEPTUNE HQ Page 18 of 47...
  • Page 20 Step 6: Select the Device Manager option from the Computer Management window (Refer to Fig 25). The Device Manager and its related options get expanded on the middle pane of the Computer Management window, as shown below: Fig 25: Displaying the Device Manager Screen NEPTUNE HQ Page 19 of 47...
  • Page 21 Step 11: Select the Update Driver Software option from the context menu, as shown below: Fig 26: Configuring the USB Driver The Update Driver Software window appears, as shown below: Fig 27: Displaying the Update Driver Software Window NEPTUNE HQ Page 20 of 47...
  • Page 22 Step 14: Click on the OK button to start the driver update process (Refer to Fig 28). The process gets started for updating the driver software and the process progress screen appears, as shown below: Fig 29: Displaying the Process Progress NEPTUNE HQ Page 21 of 47...
  • Page 23 Now, the driver updating process gets completed successfully, as shown below: Fig 30: Updating the Driver Successfully On completing the process, click on the Close button to close the process. NEPTUNE HQ Page 22 of 47...

  • Page 24: Printer Manager Settings

    Space: Specify the distance of the color bar from the image. o Width: Set width of the color bar. o Placement: Enable or disable the color bar and its placement viz. left, right, or both. NEPTUNE HQ Page 23 of 47...
  • Page 25 Fig 32: Displaying the Move Tab Using the Move tab, the Y Speed can be updated as per the requirements. The Preference tab is shown in the image below: Fig 33: Displaying the Preference Tab NEPTUNE HQ Page 24 of 47...
  • Page 26 Using the Preference tab, the measuring unit can be set or changed. The Calibration tab is shown in the image below: Fig 34: Displaying the Calibration Tab NEPTUNE HQ Page 25 of 47...

  • Page 27: Head Voltage Settings

    The Temperature window appears on the screen. Step 2: Enter the left and right base voltage values of each color Print Head under the Base Voltage section, as shown below: Fig 36: Setting the Base Voltage Value NEPTUNE HQ Page 26 of 47...
  • Page 28 Fig 37: Displaying the Head Voltage Printed on the Print Head Step 3: After specifying the head voltage, click on the Apply To Board button and then, on the Ok button to apply the settings (Refer to Fig 35). NEPTUNE HQ Page 27 of 47...

  • Page 29: Head Alignment

    Calibration Wizard Print Heads should be calibrated to ensure good printing quality. To open the Calibration Wizard, click on the Main Menu→Tools→Calibration Wizard path, as shown below: Fig 38: Selecting the Calibration Wizard Option NEPTUNE HQ Page 28 of 47...
  • Page 30 Based on the above figure, the list of mechanical checks appears and as per these checks, Print Heads need to be adjusted with the help of tools provided. The list of mechanical checks are given as below: • Angle Check • Vertical Check NEPTUNE HQ Page 29 of 47...

  • Page 31: Step Calibration

    Steps field, as shown below: To view the Step Calibration result, click on the Next button (Refer to Fig 40) until the Step Calibration screen appears and then click on the Print button. NEPTUNE HQ Page 30 of 47...

  • Page 32: Mechanical Checks

    In the figure below, when the Print Heads are mounted correctly at 90 degrees, then an unbroken vertical straight line pattern is formed, as shown below: Fig 42: The Good Quality Angle Test NEPTUNE HQ Page 31 of 47...
  • Page 33 (Black, Magenta, and Yellow) with the reference color (Magenta). Note: During the mechanical checks, it may possible that it will disturb the angle check or vertical check. Thus, repeat the mechanical check until the perfect alignment condition is achieved. NEPTUNE HQ Page 32 of 47...

  • Page 34: Horizontal Calibration

    “0” which means you need not to correct the bi-direction value. Sometimes, the correction value can either positive or negative. If the correction value is positive, then you need to add it in the current bi-direction adjust value or subtract the same if negative. NEPTUNE HQ Page 33 of 47...
  • Page 35 “0” position, but at some other point on the calibration scale. The position at which the test head aligns perfectly with the reference head, indicates the error in position. The Left Calibration Result is shown in the image below: Fig 46: The Horizontal Left Check NEPTUNE HQ Page 34 of 47...
  • Page 36 The Right Calibration Result is shown in the image below: Fig 47: The Horizontal Right Check NEPTUNE HQ Page 35 of 47...

  • Page 37: Do's And Don't

    • Don’t apply much pressure on the Print Head during installation • Don’t carry out head alignment and calibration without using magnifying lens • Avoid head damage due to media and Print Head confliction NEPTUNE HQ Page 36 of 47...

  • Page 38: Maintenance

    Follow these steps to clean the Print Head: Step 1: Press the Purging button of the desired color. Note: Please note that purging button should be pressed only for a second (until few drops of ink come out). NEPTUNE HQ Page 37 of 47...
  • Page 39 Leaving head plate uncapped while printer off, will block nozzles permanently due to ink solidification. • Color bar should always be enabled while printing and idle spray should always be enabled for long life of the Print Head. NEPTUNE HQ Page 38 of 47...

  • Page 40: Head Spraying

    To perform head spraying, click on the Spray button available under the Quick Access Toolbar, as shown below: Fig 49: Displaying the Spray Button NEPTUNE HQ Page 39 of 47...

  • Page 41: Troubleshooting Guide

    Case 7: Place Jumpers on the Main Board, in the Main Board if not available. 8. LVDS is not connected properly Case 8: Connect LVDS properly. 9. Incorrect pulley is used Case 9: Use compatible pulley by contacting Head Office. NEPTUNE HQ Page 40 of 47...
  • Page 42 5. Head voltage is not properly Case 5: Feed the Head Voltage value as fed in Printer Manager mentioned in the Print Head. 6. Improper step calibration Case 6: Correct the step calibration using the Step Calibration section. NEPTUNE HQ Page 41 of 47...
  • Page 43 Additionally, replace the Grit Roller bearing, if required. 8. Feed Motor or driver is faulty Case 8: Replace the Feed Motor or driver, if faulty. NEPTUNE HQ Page 42 of 47...
  • Page 44 Case 5: Replace the Head or Head Board Board is faulty or Main Board by contacting to the Head Office. 6. Ink sub tanks are empty Case 6: Refill the Ink Sub tanks, if empty. NEPTUNE HQ Page 43 of 47...

  • Page 45: Error Handling

    EEPROM Read Failed Re-update the FW. In case, the problem is still, then replace the Main Board. 40020012 EEPROM Write Failed Re-update the FW. In case, the problem is still, then replace the Main Board. NEPTUNE HQ Page 44 of 47...
  • Page 46 Kindly refer to the error code 4002001A. Printer id not supported! Please upgrade Please upgrade the software and replace 40030006 software! the main Board. PRT resolution mismatch with printer Incorrect Print Mode is selected. 40030009 resolution! NEPTUNE HQ Page 45 of 47...
  • Page 48 For Any Query Please Contact Us www.colorjetgroup.com Call us on +91-120-4548195 Email on info@colorjetgroup.com For Ink Enquiry:- sales@colorjetgroup.com For Support:- support@colorjetgroup.com...

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