Troubleshooting - ElectrIQ iQLEAN-GR01 User Manual

TROUBLESHOOTING

FAULT
Robot does not charge.
Robot gets stuck.
Robot returns to charging station
without completing the cleaning.
Robot does not perform cleaning
work automatically as
scheduled.
Remote control malfunctions
(effective range: 5m).
Erratic behaviour when cleaning,
such as missed sweeps and a
chaotic route. App shows
irregular cleaning map and
cleaning is not tidy.
POSSIBLE CAUSE
Poor connection between the
electrodes on the base of the
robot and the charging base.
The charging base is switched
off.
The robot may get entangled by
wires and cables on the floor, by
hanging curtains and by rugs
and carpets.
Robot has detected power may
be too low to complete the job
and needs to recharge
The robot works at different
speeds on different floor types.
For example, it works longer on
wood floors than carpets.
Robot is not switched on
Power level of the robot is too
low to work.
Robot is stuck or entangled in an
obstacle.
Remote control batteries are
low.
Robot batteries are low.
Infra-red signals are blocked due
to an obstruction on the robot's
receiver.
Interference from other
electronic devices nearby.
Small slips in the wheels due to
climbing small steps, thresholds
and door bars may have
affected its judgement of
position in the house.
Small slips may occur on waxed
or polished floors or tiles,
affecting the robot's judgement.
Obstacles such as wires and
shoes can affect the operation of
the robot.
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SOLUTION
Ensure contacts are clean and
free from obstruction.
Keep charging base switched on
to charge robot when not
working
The robot will attempt to free
itself but may not be successful
and may require help.
Charge the robot
The length of time depends on
the complexity of room
environments, dust levels and
different cleaning modes
Turn on the robot
Keep robot on charge to prepare
it for the next cleaning
assignment.
Turn off the robot, clean the dust
box, turn over and clean the
wheels and side brushes.
Replace the batteries correctly.
Make sure the robot is switched
on with enough power to
operate.
Wipe the transmitter on the
remote control and the receiver
on the robot with a soft cloth.
Avoid using robot around other
electronic devices.
Cleaning one room at a time will
provide best results. Once
complete the robot will return to
its start position.
Ensure wax has fully dried
before cleaning.
Before starting the machine
ensure the floor is free of
hazards.