Lexmark MS617 User Manual page 204

Troubleshooting
Action
Step 3
a
Remove held jobs stored in the printer memory.
b
Resend the print job.
Did the job print?
Step 4
a
Disable the Page Protect feature.
From the printer control panel, navigate to:
Settings > General Settings > Print Recovery > Page Protect
> Off
b
Resend the print job.
Did the job print?
Step 5
Install additional printer memory, and then resend the print job.
Did the job print?
Job prints from the wrong tray or on the wrong paper
Action
Step 1
a
Check if you are printing on paper that is supported by the tray.
b
Resend the print job.
Did the job print from the correct tray or on the correct paper?
Step 2
a
From the Paper menu on the printer control panel, set the paper
size and type to match the paper loaded in the tray.
b
Resend the print job.
Did the job print from the correct tray or on the correct paper?
Step 3
a
Depending on your operating system, open Printing
Preferences or the Print dialog, and then specify the paper type.
b
Resend the print job.
Did the job print from the correct tray or on the correct paper?
Step 4
a
Check if the trays are not linked.
b
Resend the print job.
Did the job print from the correct tray or on the correct paper?
Yes No
The problem is Go to step 4.
solved.
The problem is Go to step 5.
solved.
The problem is Contact
solved. support.
Yes No
The problem is Go to step 2.
solved.
The problem is Go to step 3.
solved.
The problem is Go to step 4.
solved.
The problem is Contact
solved. support.
204
customer
customer