Troubleshoot a problem
Can send but not receive faxes using analog fax
Action
Step 1
Make sure that the paper source is not empty.
Can you receive faxes?
Step 2
Check the ring count delay settings.
From the home screen, touch Settings > Fax > Fax Setup > Fax
Receive Settings > Rings to Answer.
Can you receive faxes?
Step 3
If the printer is printing blank pages, then see
pages" on page
167.
Can you receive faxes?
Poor fax print quality
Action
Step 1
Make sure that there are no print quality defects.
a
From the control panel, touch Settings > Troubleshooting >
Print Quality Test Pages.
b
Correct any print quality defects. For more information, see
"Print quality is poor" on page
Is the fax print quality satisfactory?
Step 2
Decrease the incoming fax transmission speed.
a
From the control panel, touch Settings > Fax > Fax Setup > Fax
Receive Settings > Admin Controls.
b
In the Max Speed menu, select a lower transmission speed.
Is the fax print quality satisfactory?
"Blank or white
167.
Yes
No
The problem is
Go to step 2.
solved.
The problem is
Go to step 3.
solved.
The problem is
Contact
solved.
support.
Yes
No
The problem is
Go to step 2.
solved.
The problem is
Contact
solved.
support.
217
customer
customer