Page 1 Volkswagen dealership stamp Whichever comes first. Thank you for choosing Volkswagen By purchasing this Volkswagen, you have become the owner of a vehicle fitted with the most up-to- date technology and a multitude of convenience functions for your use and enjoyment.
Page 2 This means that your vehicle may not have some of the equipment described, or it may only be available in certain markets. The scope of equipment fitted in your vehicle can be found in the sales documentation and you can contact your Volkswagen dealership for further information.
Page 3 - Rain/light sensor in the area of the interior mirror Rain/light sensor Caring for and cleaning the vehicle exterior ⇒ ⇒ - Sensor for light functions Rain/light sensor Caring for and cleaning the vehicle exterior ⇒ Bonnet opening lever In the engine compartment ⇒ Behind the Volkswagen badge: radar sensor for assist systems Caring for and cleaning the vehicle exterior ⇒ ⇒ Headlights Lights Changing bulbs...
Page 4 ⇒ Headlight washer system Wiper functions ⇒ Behind a cover: mounting for towing eye Tow-starting or towing ⇒ Sensors for assist systems Caring for and cleaning the vehicle exterior ⇒ ⇒ Lights in the bumper Lights Changing bulbs Side view Fig. 3 Side view of the vehicle. ⇒ Key to Fig. 3 ⇒...
Page 5 Rear window: ⇒ - Rear window heating Heating and air conditioning system ⇒ ⇒ - Rear wiper Wipers Wiper blades ⇒ - Window aerial Radio reception and aerials ⇒ ⇒ Tail light clusters Lights Changing bulbs Area for: ⇒ - Number plate lights Changing bulbs ⇒ - Rear view camera system Rear view camera system (Rear View) ⇒...
Page 6 ⇒ Upper holder for the net partition Net partition ⇒ Rigid fastening rings Fastening rings ⇒ Removable light Removeable lights ⇒ Button for unlocking the ball head Trailer towing ⇒ Bracket for the luggage compartment floor Luggage compartment floor ⇒ Backrest remote release mechanism Folding the backrests on the rear bench seat forwards and backwards ⇒...
Page 7 Fig. 8 Overview of the driver side (left-hand drive vehicles). Fig. 9 Overview of the driver side (right-hand drive vehicles). ⇒ ⇒ Key for Fig. 8 Fig. 9 ⇒ Light switch Vehicle lighting ⇒ Headlight range control Headlight range control ⇒ Control for the Head-up-Display Head-up Display ⇒...
Page 8 ⇒ Stowage compartment Stowage areas ⇒ Release lever for the bonnet In the engine compartment Centre console Fig. 10 Overview of the upper section of the centre console. Fig. 11 Overview of the lower section of the centre console (left-hand drive vehicles). ⇒ Key to Fig. 10 ⇒...
Page 9 ⇒ Stowage compartment in the centre armrest Stowage areas ⇒ Control for 4MOTION Active Control Selecting a driving profile (4MOTION Action Control) ⇒ Button for Auto Hold function Auto Hold function ⇒ Electronic parking brake Electronic parking brake ⇒ Starter button (keyless locking and starting system Keyless Access) Starting and stopping the engine Front passenger side Fig.
Page 10 Depending on the vehicle equipment level, symbols may be displayed in the instrument cluster instead of warning lamps. Some warning and indicator lamps are not available in all markets. ⇒ For details on indicator lamps which light up in the light switch, see Chapter Lights Lights Symbol Meaning...
Page 11 Symbol Meaning ⇒ Fault in airbag and belt tensioner system Airbag system Front passenger front airbag switched off (PASSENGER AIR BAG ⇒ Airbag system Front passenger front airbag switched on (PASSENGER AIR BAG ⇒ Airbag system The tank cap is not closed properly. ⇒...
Page 12 Symbol Meaning When displayed in grey: Off-road driving profile not active. System ⇒ switched on, but not regulating Driving profile selection and 4MOTION Active Control Additional displays: diesel vehicles Symbol Meaning ® The engine cannot be restarted! AdBlue fill level is too low ® ⇒ Emission control with AdBlue The engine cannot be restarted! Fault in the selective catalytic ®...
Page 13 Fig. 14 Dash panel: analogue instrument cluster. ⇒ First read and observe the introductoryinformation and safety warnings Introduction ⇒ Descriptions of the instruments Fig. 14 Rev counter (running engine speed in revolutions x 1,000 per minute).The start of the red zone on the dial indicates the maximum engine speed that may be used in each gear when the engine is warm and after it has been run in properly.
Page 14 ⇒ Fuel gauge Fuel gauge ⇒ Coolant temperature display Coolant temperature display ® ⇒ ⇒ Current gear / selector lever position Manual gearbox: selecting a gear DSG dual clutch gearbox Information profiles To select a specific information profile, go to the Views menu option in the display of the instrument ⇒...
Page 15 Fig. 16 Next to the steering wheel: Head-up Display control (arrow). Fig. 17 On the dash panel above the steering wheel: examples of information shown in the Head- up Display. Switching the Head-up Display on or off ⇒ Press the control Fig. 16 to switch the Head-up Display on or off.
Page 16 ⇒ • Time Time • Radio and navigation information ⇒BookletInfotainment system,. • Telephone information ⇒BookletInfotainment system,. • Outside temperature • Compass display • Selector lever positions ⇒ • Gear-change indicator Gear-change indicator ⇒ • Driving data display (multifunction display) and menus for various settings Instrument cluster ...
Page 17 Qualified workshops can programme and modify other functions depending on the vehicle equipment level. Volkswagen recommends using a Volkswagen dealership for this purpose. Some menu options can only be opened when the vehicle is stationary.
Page 18 Only in vehicles with an Active Info Display. Driving data display (multifunction display) ⇒ First read and observe the introductoryinformation and safety warnings Introduction The driving data display (multifunction display) shows different driving and consumption values and has three memories. Switching between displays •...
Page 19 • To deactivate, press the button again. The stored speed will be deleted. The warning can be set for speeds from 30 km/h (18 mph) to 250 km/h (155 mph). Some settings can be saved in the user accounts of the personalisation function and can ⇒...
Page 20 Switching on and off The Driver Alert System can be activated or deactivated using the button or function Vehicle Driver assistance button and the function buttons in the ⇒ Infotainment system Vehicle settings menu Function limitations The Driver Alert System has system-related limitations. The following conditions can limit the function of the Driver Alert System, or prevent it from working altogether: •...
Page 21 Country availability At the time that this owner's manual went to print, Dynamic Road Sign Display was available in the following countries: Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Vatican City.
Page 22 Vehicle using the button or function button and the ⇒ Driver assistance function buttons Vehicle settings menu In trailer mode, the speed warning function display can be adjusted to the type of trailer or to legal requirements. The settings can be adjusted in increments of 10 km/h (5 mph) within a range between 60 km/h (40 mph) and 130 km/h (80 mph).
Page 23 • Once you have set the hour, wait until the minutes display in the instrument cluster is marked. • Then press the button repeatedly until the required minute is displayed. Press and hold button to scroll through quickly. • Release the button to finish setting the clock.
Page 24 ⇒ First read and observe the introductoryinformation and safety warnings Introduction In normal driving conditions, the needle will be in the middle section of the scale. The temperature may also rise when the engine is working hard, especially at high ambient temperatures. Flashes Needle Possible...
Page 25 ⇒ buttons Operation and display in the Infotainment system Resetting the service interval display If the service or the inspection was not performed by a Volkswagen dealership, the display can be reset as follows: • Switch off the ignition. ⇒ • Press and hold the button in the instrument cluster Instrument cluster...
Page 26 WARNING Accidents and injuries can occur if the driver is distracted. • Never operate the menus on the instrument cluster display while the vehicle is in motion. Check the system settings after charging or replacing the 12-volt vehicle battery. System settings may be adjusted or deleted if the power supply is interrupted.
Page 27 ⇒ If any priority 1 Instrument cluster warning reports are being displayed, you will be unable to open any menus. Some warnings can be confirmed and switched off with the button on the ⇒ multifunction steering wheel Fig. 25 Selecting a menu or information display •...
Page 28 Menu Function Side Assist Switching the lane change system (Side Assist) on and off ⇒ Lane change system (Side Assist) incl. Rear Traffic Alert ⇒ Switches Rear Traffic Alert on and off Lane change system Rear Traffic Alert (Side Assist) incl. Rear Traffic Alert ⇒ Adaptive Cruise Control (ACC) display Adaptive Cruise Control (ACC) Operation and display in the Infotainment system Introduction This chapter contains information on the followingsubjects: ⇒...
Page 29 If the checkbox in the function button is ticked , the respective function is switched on. Press the function button to return to the previous menu. Menu overview The following menu overview is an example of the Infotainment system menu structure. The actual scope of the menus and the names of the individual menu items depend on the vehicle electronics and the level of vehicle equipment.
Page 30 Menu Submenu Setting options Further information – Travel mode (right-hand or left-hand drive) – Instrument and switch lighting Interior lighting – Footwell lighting – Duration that the Coming Home Coming function is switched on Home/Leaving – Duration that the Leaving Home Home function function is switched on –...
Page 31 Performance monitor ⇒ First read and observe the introductoryinformation and safety warnings Introduction The performance monitor is a display for sporty driving. The digital instruments display real-time values for engine power, temperature and acceleration that are determined by sensors on the vehicle. This provides the driver with an overview of driving dynamics.
Page 32 Adapting the display areas to the driving situation Choose the three possible instruments corresponding to your individual driving style and the driving situation. WARNING Accidents and injuries can occur if the driver is distracted. Operating the Infotainment system can distract you from the road. •...
Page 33 Start new lap. Display split time. Display statistics. Opening the lap timer ⇒ To access the lap timer, first open the performance monitor Performance monitor MENU • Press the button on the Infotainment system. • Touch the Vehicle function button. • Touch the Selection function button. •...
Page 34 Personalisation ⇒ First read and observe the introductoryinformation and safety warnings Introduction The personalisation function allows personalised vehicle settings, such as air conditioning system, instrument cluster or lighting settings, to be saved in a user account. You have four user accounts available.
Page 35 Checklist In some countries, special safety standards and emissions-related regulations apply that the vehicle may not comply with. Volkswagen recommends that you visit your Volkswagen dealership before travelling abroad to find out about any legal requirements and the following issues at your destination: Does the vehicle need any technical modifications for driving abroad, e.g.
Page 36 You should therefore have your vehicle serviced according to Volkswagen guidelines. Some work may have to be carried out before the due date of the next service if the vehicle is subjected to severe operating conditions. Severe operating conditions are, for example, regular stop and go driving or driving in areas with high levels of dust.
Page 37 Number of seats The vehicle has a total of five seats: two seats at the front and three seats at the rear. Each seat is equipped with a seat belt. WARNING Assuming an incorrect sitting position in the vehicle can increase the risk of severe or fatal injuries during a sudden driving or braking manoeuvre, in the event of a collision or accident, or if the airbags are triggered.
Page 38 Volkswagen recommends using a Volkswagen dealership for this purpose. Volkswagen recommends the following seating position for your own safety and to reduce the level of injury in the event of a sudden braking manoeuvre or an accident: The following applies to all vehicle occupants: •...
Page 39 • Have damaged seat belts immediately replaced by new seat belts that have been approved by Volkswagen for the vehicle. Seat belts subjected to stress and stretched during an accident must be replaced by a qualified workshop. Renewal may be necessary even if there is no apparent damage.
Page 40 Belt status display for the rear seats ⇒ After the ignition has been switched on, the belt status display Fig. 32 on the instrument cluster display shows the driver whether the rear seat passengers have fastened their seat belts. The symbol indicates that the passenger on this seat has fastened their seat belt.
Page 41 Fig. 35 An unbelted driver is thrown forwards. Fig. 36 The unbelted rear passenger is thrown forwards, hitting the belted driver. ⇒ First read and observe the introductoryinformation and safety warnings Introduction Many people believe that they can brace their weight with their hands in a minor collision. This is not true.
Page 42 trip – even if you are only planning to drive a very short distance. Ensure that all passengers also wear their seat belts properly. Accident statistics have shown properly worn seat belts to be an effective means of substantially reducing the risk of injury and improving the chances of survival in a serious accident. Furthermore, properly worn seat belts improve the protection provided by airbags in the event of an accident.
Page 43 Fig. 39 Removing the latch plate from the buckle. ⇒ First read and observe the introductoryinformation and safety warnings Introduction If worn properly, seat belts hold the vehicle occupants in the correct sitting position during an ⇒ accident or braking manoeuvre, providing maximum protection Fastening the seat belts Fasten seat belts before every trip.
Page 44 If a person's physical build prevents them from routing the seat belt properly, contact a qualified workshop to find out about any special modifications so that the seat belts and airbags can provide the optimum level of protection. Volkswagen recommends using a Volkswagen dealership for this purpose.
Page 45 WARNING Never adjust the seat belt height when the vehicle is in motion. Belt retractor, belt tensioner, belt tension limiter ⇒ First read and observe the introductoryinformation and safety warnings Introduction ⇒ The seat belts in the vehicle are part of the vehicle safety concept Airbag system and include the following important functions:...
Page 46 WARNING The risk of severe or fatal injuries may be increased if the seat belts, automatic belt retractors and belt tensioners are not used correctly, or if they are repaired by a non- professional. As a result, the belt tensioners may not be triggered when they should, or they may be triggered unexpectedly.
Page 47 Troubleshooting If there is a malfunction in the proactive occupant protection system, the message Proactive occupant protection unavailable or Proactive occupant protection: function restricted is shown permanently on the instrument cluster display. Go to a qualified workshop and have the system checked. WARNING The intelligent technology of the proactive occupant protection system cannot overcome the laws of physics, and functions only within the limits of the system.
Page 48 • Airbags that have been triggered, and any affected system parts, must immediately be replaced with new parts that are approved by Volkswagen for the vehicle. • Repairs and modifications to your vehicle should only be carried out by a qualified workshop.
Page 49 Volkswagen offers two different front passenger front airbag systems: Features of the front passenger Features of the front passenger front airbag that can only be front airbag that can be switched switched off by a qualified off manually using the key-operated workshop.
Page 50 Description and function of the airbags ⇒ First read and observe the introductoryinformation and safety warnings Introduction The airbags can protect vehicle occupants during frontal and side collisions by reducing their movement in the direction of the collision. When an airbag is triggered, it is inflated by a gas generator. This causes the airbag covers to break, and the airbags inflate forcefully to cover their deployment zones within milliseconds.
Page 51 • If the vehicle rolls over. • If the speed in a collision is lower than the reference value specified in the control unit. Front airbags Fig. 44 Location and deployment zone of the driver front airbag. Fig. 45 Location and deployment zone of the front passenger front airbag. ⇒...
Page 52 Switching the front passenger front airbag on and off Fig. 46 In the dash panel on the front passenger side or in the stowage compartment: key-operated switch for switching the front passenger front airbag on and off. ⇒ First read and observe the introductoryinformation and safety warnings Introduction The front passenger front airbag must be disabled if you fit a rear-facing child seat to the front passenger seat.
Page 53 WARNING The front passenger front airbag should only be switched off in exceptional circumstances. • To prevent damage to the airbag system, only switch the front passenger front airbag on and off when the ignition is switched off. • It is the driver's responsibility to ensure that the key-operated switch is set to the correct position.
Page 54 WARNING Once triggered, the airbag inflates at high speed. • Always leave the deployment zones of the side airbags clear. • Vehicle occupants sitting on the front seats and rear outer seats must never carry any people, pets or objects in the deployment zone between themselves and the airbags. Ensure that children and passengers keep to this rule.
Page 55 • Various securing systems are used to secure child seats in the vehicle. ⇒ For safety reasons, child seats should always be fitted to the rear seats Installing and using child seats Volkswagen recommends child seats from the Volkswagen range of accessories. These child seats have been developed and approved for use in Volkswagen vehicles.
Page 56 WARNING If children are not secured or are inadequately secured, they are at greater risk of serious or even fatal injury. Please note the following: • Children who are either under 12 years of age or less than 150 cm tall must not be carried in the vehicle if they are not secured in a suitable child seat while the vehicle is in motion.
Page 57 Child seats with a backrest have integrated seat routing and side cushions, and so provide better protection than booster seats with no backrest. Volkswagen therefore recommends the use of child seats with a backrest. Group 2 child seats are for children up to the age of about seven, group 3 child seats for those older than seven.
Page 58 Some child seats are not suitable for use on the front passenger seat. The child seat must be specially authorised by the manufacturer for use on the front passenger seat in vehicles with front and side airbags. Volkswagen dealerships keep an up-to-date list of authorised child seats. DANGER If you use a rear-facing child seat on the front passenger seat, the child in it is at increased risk of sustaining critical or fatal injuries in the event of an accident.
Page 59 Recommended child seat securing systems Volkswagen recommends that child seats are secured as follows: • Infant carrier or rear-facing child seat: ISOFIX and support foot.
Page 60 Fig. 56 Fitting a typical ISOFIX child seat with the attachment arms. ⇒ First read and observe the introductoryinformation and safety warnings Introduction Quick guide to ISOFIX and i-Size installation The table below shows the options for securing ISOFIX or i-Size child seats to ISOFIX anchor points at the various possible seats in the vehicle.
Page 61 Fig. 57 On the back of the rear bench seat: anchor rings for the top tether. ⇒ First read and observe the introductoryinformation and safety warnings Introduction ISOFIX child seats with universal approval must be secured with an upper strap (top tether) in addition to the ISOFIX anchor points.
Page 62 Making you and your vehicle safe Observe any legislation concerning the safety of a broken-down vehicle. For example, many countries stipulate that you have to switch on the hazard warning lights and wear a high-visibility ⇒ vest Equipment for an emergency Checklist To ensure your own safety and that of your passengers, observe the following actions in the ⇒...
Page 63 The 12-volt vehicle battery will discharge if the hazard warning lights are left on over a long period of time – even when the ignition is switched off. Depending on the vehicle equipment, the brake lights flash rapidly if you brake sharply or initiate full braking at a speed of more than 80 km/h (50 mph).
Page 64 Repairing the triggered active bonnet ⇒ A triggered active bonnet must be repaired only by a qualified workshop . Volkswagen recommends using a Volkswagen dealership for this purpose.
Page 65 • Off: all voice services are disabled. • Flashing red for around 20 seconds after the ignition is switched on: at least one voice service is disabled. • Lit up red: system error. Voice service availability is restricted. Volkswagen recommends consulting a specialist workshop.
Page 66 • Flashing green: active connection to a voice service. Information call • The information call enables you to call the Volkswagen AG hotline. • The information call function is available only in some sales regions. • The telephone call centre communicates in the language registered for the vehicle in Car-Net.
Page 67 DANGER Swallowing batteries with a diameter of 20 mm, or other button cells, can result in severe or even fatal injuries within a very short period of time. • Always keep the vehicle key, key ring with batteries, spare batteries, round cells and other batteries that are larger than 20 mm out of the reach of children.
Page 68 Introduction ⇒ Key to Fig. 62 Remove the cover. Remove the button cell. Volkswagen recommends having the button cell changed at a Volkswagen dealership or by a ⇒ qualified workshop • Fold out the key bit. ⇒ ① ⇒ • Lever off the cover Fig. 62...
Page 69 Central and manual locking Introduction This chapter contains information on the followingsubjects: ⇒ Indicator lamp ⇒ Central locking system ⇒ Locking and unlocking the vehicle from the outside ⇒ Locking and unlocking the vehicle from the inside ⇒ Locking and unlocking the vehicle with ⇒ SAFELOCK ⇒ Anti-theft alarm ⇒ Interior monitoring system and anti-tow alarm ⇒ Locking the vehicle after the airbag has been triggered ⇒ Troubleshooting The central locking system locks all doors and the boot lid of the vehicle. The vehicle cannot be locked if the driver door is open.
Page 70 Automatic unlocking (Auto Unlock) All doors and the boot lid are automatically unlocked if one of the following conditions applies: • The vehicle is at a standstill and the vehicle key has been removed. m/k/a995MK In vehicles with a DSG dual clutch gearbox: the selector lever is in •...
Page 71 Fig. 65 In the driver door: release for the boot lid. ⇒ First read and observe the introductoryinformation and safety warnings Introduction ⇒ ⇒ Key for Fig. 64 Fig. 65 Unlocks the vehicle. Locks the vehicle. Unlock the boot lid. If the button in the driver door is pressed, only the boot lid opens.
Page 72 ⇒ • Easy Open: open the boot lid by moving a foot underneath the rear bumper Boot lid • Easy Close: automatically closes the boot lid. • Lock the vehicle via the sensor. The vehicle unlocking procedure is confirmed by all the turn signals flashing twice and the locking procedure by the turn signals flashing once.
Page 73 Depending on the mirror function set in the Infotainment system, the exterior mirrors fold out when the vehicle is unlocked using the sensor on the door handle of the driver of passenger door and surround lighting is switched on. If there is no valid vehicle key in the vehicle or if it is not detected, a corresponding display will be shown on the instrument cluster display.
Page 74 The anti-theft alarm is activated automatically when the vehicle is locked using the vehicle key. When does the system trigger an alarm? The anti-theft alarm issues acoustic and visual alarm signals for up to five minutes if any of the following unauthorised actions are performed while the vehicle is locked: •...
Page 75 Lock the vehicle. When the anti-theft alarm is switched on, interior monitoring and the anti-tow alarm are also active. Temporarily switching off the interior monitoring system and anti-tow alarm Depending on the vehicle equipment, the interior monitoring system and anti-tow alarm can be ⇒...
Page 76 The doors and the boot lid can be locked or unlocked manually if the vehicle key or central locking ⇒ ⇒ fails Unlocking or locking the driver door manually Unlocking the boot lid manually If the turn signals do not flash as confirmation when you lock the vehicle: • At least one of the doors or the boot lid is not closed. •...
Page 77 WARNING The opening/closing paths of the doors and boot lid are potential danger areas where injury can occur. • The doors and boot lid should therefore be opened or closed only when you are sure that nobody is in their path. WARNING Careless manual opening and closing of the doors can cause serious injury.
Page 78 Switching the child lock on and off • Unlock the vehicle and open the appropriate rear door. • Move the slot to the corresponding position. WARNING When the childproof lock is activated, the door cannot be opened from the inside. •...
Page 79 The front passenger door and the rear doors can be locked manually. This does not activate the anti-theft alarm. • Open the door. • Remove the rubber seal from the end face of the door. • Insert the key bit into the slot and turn. •...
Page 80 WARNING Do not push down the boot lid with your hand on the rear window. The rear window could shatter and cause injuries. NOTICE Never use the opening mechanism to fix or hold a load. This could lead to damage that makes it impossible to close the boot lid.
Page 81 • Briefly press and hold the button on the vehicle key to unlock the boot lid. ⇒ • OR: pull the button in the driver door upwards Fig. 71 ⇒ • OR: press the button in the boot lid Fig. 72 The boot lid will then open. Closing the boot lid electrically •...
Page 82 • Stand behind the centre of the bumper. • Move your foot and shin quickly towards the bumper. The shin must be placed in the upper area ⇒ of the sensor, and the foot in the lower area Fig. 73 • Then quickly move your foot and shin away from the sensor area again. The boot lid will then open.
Page 83 The drive switches off automatically in order to prevent overheating if the boot lid is operated too frequently in a short space of time. Until the drive has cooled down the boot lid can be opened and closed by hand using more force than usual. The boot lid must be closed by hand if the 12-volt vehicle battery or fuse is disconnected or faulty.
Page 84 One-touch opening and closing One-touch opening and closing makes it possible to fully open and close the windows. The individual buttons do not have to be held down to do this. One-touch closing: pull the button for the appropriate window up briefly into the second position. One-touch opening: press the button for the appropriate window down briefly into the second position.
Page 85 WARNING Closing the electric windows without the roll-back function can lead to severe injuries. • Always close the window carefully. • Ensure that nobody obstructs the path of the window, especially if a window is being closed when the roll-back function is not active. •...
Page 86 WARNING Careless or unsupervised use of the glass roof can cause serious injuries. • Open and close the glass roof only when you are sure that nobody is in the operating area. • Always take all vehicle keys with you every time you leave the vehicle. •...
Page 87 Closing the glass roof without the roll-back function button to the 2nd position Ⓓ until the glass roof has fully closed. • Press the • The glass roof will now close without the roll-back function. • Please go to a qualified workshop if the glass roof still cannot be closed. If you let go of the switch during the closing procedure, the glass roof will open automatically.
Page 88 WARNING Incorrect use of the steering column position adjustment and incorrect adjustment of the steering wheel can cause serious or fatal injuries. ⇒ • After adjusting the steering column, always move lever Fig. 77 up so that it ① engages securely. This prevents the steering column from moving spontaneously while the vehicle is in motion.
Page 89 WARNING Always adjust the front seats to their correct position before any journey and ensure that any passenger has fastened their seat belt. • Push the front passenger seat as far back as possible. • Adjust the driver seat so that there is at least 25 cm between your breastbone and the hub of the steering wheel.
Page 90 Fig. 79 On the left front seat: controls (type 1). Fig. 80 On the left front seat: controls (type 2). ⇒ First read and observe the introductoryinformation and safety warnings Introduction The following section contains a description of all possible controls. The number of controls may vary depending on the version of the seat.
Page 91 Fig. 82 Switch on the front left seat: adjusting the lumbar support. ⇒ First read and observe the introductoryinformation and safety warnings Introduction The control elements are mirrored for the front right-hand seat. The seat may have a combination of mechanical and electrical controls. Adjusting the seat position ⇒...
Page 92 ⇒ • Push the front passenger seat as far back as possible Sitting position ⇒ • Push the head restraint all the way down Sitting position ⇒ • Release the front passenger seat backrest in the direction of the arrow Fig. 83 ① ⇒...
Page 93 WARNING Incorrect adjustment of the rear seat can cause accidents and serious injuries. • The rear seat should be adjusted only when the vehicle is stationary as the rear seat could otherwise move unexpectedly while the vehicle is in motion. Furthermore, an incorrect seating position is adopted while adjusting the seat.
Page 94 • Adjust the rear seat backrest to the required position with your hand against the spring pressure ⇒ Fig. 85 ② • Release the loop and engage the rear seat backrest in position by moving it forwards or backwards gently. Folding the backrests on the rear bench seat forwards and backwards Fig.
Page 95 WARNING Injuries can be caused if the rear backrests are folded forwards and backwards carelessly. • While folding the rear backrest, always make sure that no people, animals or items are in the path. • Never fold the rear seat backrest forwards or backwards while the vehicle is in motion. •...
Page 96 WARNING Driving without head restraints or with incorrectly adjusted head restraints increases the risk of severe or fatal injuries in the event of an accident or sudden driving or braking manoeuvre. • If a seat is occupied, the head restraint for that seat must be fitted and adjusted correctly.
Page 97 Fig. 90 Front head restraint: removing. Fig. 91 Rear head restraint: removing. ⇒ First read and observe the introductoryinformation and safety warnings Introduction Removing the front head restraint ⇒ • You may need to lower the head restraint • To unlock it, feel for the recess in the marked area on the rear side and press in in the direction ⇒...
Page 98 Memory function Fig. 92 On the outside of the driver seat: memory buttons. ⇒ First read and observe the introductoryinformation and safety warnings Introduction The memory buttons can be used to store and recall settings for the driver seat and the exterior mirrors.
Page 99 • Vehicle stationary or moving no faster than 5 km/h: seat is moved. You can cancel the movement at any time by touching the appropriate function button in the Infotainment system or by pressing a button on the driver seat. • Vehicle moving faster than 5 km/h: seat is not moved. All other setup configurations are adopted.
Page 100 WARNING The front centre armrest can obstruct the driver's arm movements. This can cause accidents and severe injuries. • Always keep the stowage compartments in the centre armrest closed while the vehicle is in motion. • Never transport an adult or child on the centre armrest. An incorrect seating position can cause serious injury.
Page 101 Convenience turn signal To operate the convenience turn signal, push the turn signal and main beam lever up or down to the point where you meet resistance and then release the lever. The turn signal flashes 3 times. To cancel the convenience turn signal, immediately move the lever in the opposite direction up to the pressure point and then release it.
Page 102 WARNING Accidents and serious injuries can occur if roads are not sufficiently illuminated and other road users have difficulty seeing the vehicle, or cannot see it at all. • The light assist functions are designed to provide assistance only. The driver is responsible for making sure that the vehicle lights are switched on correctly.
Page 103 Dynamic cornering light (AFS) Swivelling lamps automatically improve the lighting of the road when cornering, and even when you are not driving round a corner. The dynamic cornering light only works at speeds above approximately 10 km/h (6 mph) and when the dipped beam headlights are switched on. In vehicles with a corresponding equipment level, the dynamic cornering light can be activated and ⇒...
Page 104 In vehicles with a corresponding equipment level, main-beam control can be activated and ⇒ Vehicle settings deactivated in the Infotainment system in the menu Operation and display in the Infotainment system Switching on main beam control • Switch on the ignition and turn the light switch to position •...
Page 105 Fig. 99 On left of the steering column: turn signal and main beam lever. Parking lights on one side When the parking lights are switched on, the headlight with side light and parts of the tail light cluster on the corresponding side of the vehicle light up. •...
Page 106 Switching on the Coming Home function m/k/a999MK Not in China • Switch off the ignition. • Operate the headlight flasher for approximately one second. The Coming Home lighting is switched on when the driver door is opened. The switch-off delay starts when the last vehicle door or the boot lid has been closed. Switching on the Coming Home function m/k/a999MK Only in China •...
Page 107 The main beam is then only switched on and off automatically. Travel mode may only be used for a short period. Please contact a qualified workshop for a permanent alteration. Volkswagen recommends using a Volkswagen dealership for this purpose. Troubleshooting Turn signal Left or right turn signals.
Page 108 • If the dynamic cornering light has been deactivated. ⇒ • If travel mode is activated Switching over headlights for driving abroad (travel mode) ⇒ • When the Eco driving profile is selected in vehicles with driving profile selection Driving profile selection and 4MOTION Active Control Interior lighting Instrument and switch lighting The brightness of the instrument and switch lighting and the basic brightness level of the Head-up ⇒...
Page 109 • Snow and ice have been removed from the wiper blades and windows. • Wiper blades that have become frozen onto the glass have been carefully loosened. Volkswagen recommends using a de-icer spray for this. NOTICE Do not switch on the wipers when the windscreen is dry. Using the wipers when the glass is dry can damage the glass.
Page 110 When parking the vehicle in cold weather, it may be helpful to leave the windscreen wipers in ⇒ the service position to make it easier to loosen the wiper blades Wiper blades Wiper functions Automatic activation of the rear window wiper The rear window wiper is switched on automatically if the front windscreen wipers are switched on and reverse gear is engaged.
Page 111 Troubleshooting ⇒ Washer fluid level too low. Fill up the washer fluid reservoir as soon as possible Washer fluid Fault in the rain/light sensor. Switch the ignition on and off. If the indicator lamp still lights up permanently after you switch the ignition back on, seek expert assistance. Fault in windscreen wipers.
Page 112 WARNING Automatic anti-dazzle mirrors contain an electrolyte fluid which could leak if the mirror is broken. • The leaking electrolyte fluid can cause irritation to the skin, eyes and respiratory organs, especially in people who suffer from asthma or similar illnesses. Immediately ensure that there is a sufficient supply of fresh air and get out of the vehicle.
Page 113 Manual anti-dazzle interior mirror • Basic position: the lever on the lower part of the mirror is pointing towards the windscreen. ⇒ • Pull the lever to the back to select the anti-dazzle function Fig. 105 WARNING The illuminated display from a mobile navigation device can lead to functional impairment of the interior automatic anti-dazzle mirror and cause accidents or serious injuries.
Page 114 • Select reverse gear while the ignition is switched on. The right exterior mirror will now adjust itself to the stored position. The front passenger exterior mirror will move out of the position saved for reversing when the vehicle is driven forwards faster than approximately 15 km/h (9 mph) or when the rotary knob is moved out of position into another position.
Page 115 Fig. 108 In the headliner: button for controlling the sun blind. The electric sun blind works when the ignition is switched on. When the glass roof is fully tilted, the sun blind is automatically moved to a ventilation position. The sun blind remains in the ventilation position even after the glass roof has closed.
Page 116 The following systems may be installed in the vehicle The heating and fresh air system warms up and supplies fresh air to the vehicle interior. The heating and fresh air system does not cool down the vehicle interior. The manual air conditioning system or Climatronic cools down and dehumidifies the air. It works most effectively when the windows and the glass roof are closed.
Page 117 Fig. 110 In the upper section of the centre console: Climatronic controls. ⇒ First read and observe the introductoryinformation and safety warnings Introduction Some functions and buttons may vary according to the vehicle equipment and the type of system installed. Switching off •...
Page 118 No blower speed is displayed in the rotary control when Climatronic is in automatic mode. – Air recirculation mode • Press the button. Air distribution – air distribution to the upper body via the vents in the dash panel. – air distribution to footwell. –...
Page 119 ⇒ – Switches Air Care on and off Air Care Climatronic ⇒ – Locks the rear temperature selectors Rear controls ⇒ – Opens the auxiliary heater menu Auxiliary heater and ventilation ⇒ – Switches windscreen heating on and off Windscreen heating ⇒ – Switches steering wheel heating on and off Steering wheel heating ⇒...
Page 120 – Seat heating ⇒ Press the buttons to switch the seat heating on and off Seat heating If the function button is activated in the Infotainment system, it is not possible to operate the rear controls. Air recirculation mode ⇒ First read and observe the introductoryinformation and safety warnings Introduction In air recirculation mode, no outside air enters the vehicle interior.
Page 121 The seat cushions and backrests can be heated electrically when the ignition is switched on. Operating the seat heating • Press the button in the control panel in order to switch the seat heating to the highest setting. • Press the button until the desired setting is reached.
Page 122 • Touch the function button. Steering wheel & seat heating linked • Touch the function button to pair the steering wheel heating with the seat heating. • Press the button to switch the steering wheel heating on or off with the seat heating. Selecting a temperature setting (only in vehicles with Climatronic) •...
Page 123 Why does the cooling system switch off automatically or cannot be switched on? • The engine is not running. • The blower is switched off. • The air conditioning system fuse has blown. • The ambient temperature is lower than approximately +3°C (+38°F). •...
Page 124 The auxiliary heater and ventilation system allows the vehicle interior to be heated in winter and ventilated in summer. Operation of the system allows ice, condensation and a thin covering of snow to be cleared from the windscreen. The auxiliary heater is supplied with fuel from the vehicle fuel tank and can be operated when the vehicle is stationary with the ignition...
Page 125 The auxiliary heater runs on for a short time after it is switched off manually or automatically so that the remaining fuel in the system can be burnt off. When the vehicle is at a standstill, the auxiliary heater can be activated up to three times in succession for the maximum operating duration.
Page 126 Programming check If a departure time has been activated, the LED in the immediate heat button will light up on the Climatronic control panel for approximately ten seconds after the ignition is switched off. WARNING Never programme the auxiliary heating system so that is switched on and run in unventilated or enclosed spaces.
Page 127 • Lever open the battery cover in upward direction using the object. • Push the battery cover slightly in the direction of the arrow. • Remove the battery cover. • Remove the button cell. • Insert a new button cell of the same type, paying attention to the correct polarity. •...
Page 128 Fig. 113 In the footwell: pedals in vehicles with a manual gearbox. Fig. 114 In the footwell: pedals in vehicles with a DSG dual clutch gearbox. ⇒ First read and observe the introductoryinformation and safety warnings Introduction ⇒ ⇒ Key for Fig. 113 Fig. 114 Accelerator...
Page 129 m/k/a995MK Vehicles with DSG dual clutch gearbox: the selector lever must be in the ⇒ Tiptronic position Changing gear using Tiptronic No recommended gear is indicated if the most suitable gear is already selected. The currently selected gear is displayed. Information on cleaning the particulate filter The engine management system recognises when the particulate filter is becoming saturated and supports regeneration of the particulate filter by recommending the most suitable gear when driving.
Page 130 m/k/a995MK Vehicles with manual gearbox: change from first to second gear immediately after setting off. Change to higher gears rapidly. m/k/a995MK Vehicles with DSG dual clutch gearbox: accelerate slowly and avoid using the kickdown function. ⇒ Gear-change indicator Gear-change indicator ⇒ Eco driving profile Driving profile selection and 4MOTION Active Control Avoid full throttle...
Page 131 Inform yourself about other ways of protecting the environment. Think Blue. is the global Volkswagen brand for sustainability and environmental friendliness. Your Volkswagen dealership will gladly provide you with further information on correct maintenance and replacement parts that are particularly energy-efficient, e.g. new tyres.
Page 132 If the brake pads have been hardly used, or if they are at all corroded, Volkswagen recommends that the brake discs and brake pads be cleaned by braking strongly several times from high speed. Please ensure that no following vehicle and no other road ⇒...
Page 133 Regularly check the thickness of the brake pads through the openings in the rims or from the underside of the vehicle. If necessary, remove the wheels to carry out a comprehensive check. Volkswagen recommends using a Volkswagen dealership for this purpose. Driving with a loaded vehicle ⇒...
Page 134 WARNING Driving with an unlocked or open boot lid can cause serious injuries. • Always drive with the boot lid closed. • Always stow all items in the luggage compartment securely. Loose objects can fall out of the luggage compartment and injure other road users. •...
Page 135 • Volkswagen is not responsible for any vehicle damage caused by low-quality fuel, inadequate servicing work or lack of Genuine Parts. • Volkswagen cannot be held responsible if the vehicle does not comply with or only partly complies with the relevant legal requirements in other countries and continents.
Page 136 Warning lights and text messages are shown on the instrument cluster display. These warnings may be accompanied by acoustic signals. Front brake pads worn. Go to a qualified workshop immediately. All brake pads should be checked and renewed as necessary. Malfunction in the brake system A brake circuit may have failed if you have to reduce speed and the vehicle does not brake as normal (sudden increase in braking distance).
Page 137 Fig. 118 To the right of the steering wheel: positions of the vehicle key in the ignition lock. ⇒ First read and observe the introductoryinformation and safety warnings Introduction When there is no vehicle key in the ignition lock, the steering column lock can be activated. ⇒...
Page 138 Automatic ignition switch-off The ignition switches off automatically after a short time if the driver moves away from the vehicle with the vehicle key when the ignition is switched on. If the dipped beam headlights were switched on at the time, the side lights will remain switched on for approximately 30 minutes. The side lights ⇒...
Page 139 ⇒ m/k/a995MK Vehicles with ignition lock: Turn the vehicle key to position • Fig. 118 – ② do not depress the accelerator. Release the vehicle key once the engine has started. ⇒ m/k/a995MK Vehicles with a starter button: Press the starter button once •...
Page 140 In vehicles with keyless locking and starting system Keyless Access, the vehicle key ⇒ must be outside the vehicle Central and manual locking The engine can only be started using a genuine Volkswagen vehicle key with the correct code. ⇒ Coded vehicle keys are available from a Volkswagen dealership Vehicle key set The vehicle cannot be operated properly if you do not have a genuine Volkswagen key.
Page 141 ⇒ First read and observe the introductoryinformation and safety warnings Introduction Warning and indicator lamps in the instrument cluster Warning and indicator lamps light up Fault in engine management system. The engine should be checked by a qualified workshop as soon as possible. Risk of engine overheating.
Page 142 Switching on start/stop The function is automatically activated every time the ignition is switched on. The instrument cluster display will show information about the current status. ® Vehicles with DSG dual clutch gearbox may be equipped with a start/stop system with engine-off coasting function.
Page 143 Conditions that require a manual engine start The engine must be started manually under the following conditions: • If the driver door is opened. • If the bonnet is opened. Activating and deactivating the start/stop system manually ⇒ • Press the button in the centre console Fig. 121 to deactivate the system.
Page 144 Fig. 122 Gear shift pattern of a 6-speed manual gearbox. Select a forward gear ⇒ The positions of the individual driving gears are shown on the gearshift lever Fig. 122 • Fully depress and hold the clutch pedal. ⇒ • Move the gear lever to the required position •...
Page 145 NOTICE Serious damage to the clutch and gearbox can occur if the gear stick on the manual gearbox is shifted to too low a gear when travelling at high speeds or at high revs. This also applies if the clutch remains depressed and the gears do not engage. NOTICE Please note the following to help avoid damage and premature wear: •...
Page 146 Selector lever position Display ⇒ E, D or S Driving profile selection and 4MOTION Active Control ⇒ Tiptronic gate Changing gear using Tiptronic – Parking lock The drive wheels are locked mechanically. Select only when the vehicle is stationary. To disengage this selector lever position while the ignition is switched on, depress the brake pedal and press the lock button in the selector lever.
Page 147 WARNING Selecting the wrong position can cause you to lose control of the vehicle, which can lead to accidents and serious injuries. • Never depress the accelerator pedal when selecting a position. • When the engine is running, the vehicle starts moving as soon as a selector lever position is engaged and the brake pedal is released.
Page 148 • Gently push the selector lever forwards ⊕ or back ㊀ to shift gear up or down ⇒ Fig. 124 When moving the selector lever in the Tiptronic gate, do not press the lock button on the selector lever. Operating Tiptronic with the paddles ⇒...
Page 149 If the accelerator pedal is depressed fully, the gearbox will automatically shift to a lower gear, depending on the speed and engine revs. This will make use of the full vehicle acceleration. The gearbox does not shift up to the next gear until the engine reaches the maximum engine speed for the gear.
Page 150 Fig. 126 Removing the cover of the gearshift gate. Fig. 127 Unlocking the selector lever lock manually. Warning and indicator lamps in the instrument cluster The indicator lamps light up. Brake pedal not depressed. Fully depress the brake pedal. Also see Adaptive Cruise Control ⇒...
Page 151 • After manual release, carefully press the cover onto the centre console while ensuring that the electrical wires are positioned correctly. Emergency programme There is a fault in the system if all the displays on the instrument cluster for the selector lever ®...
Page 152 • In addition, if the cruise control system or Adaptive Cruise Control (ACC) is switched off: if the vehicle speed is less than approximately 80 km/h (50 mph) or the brake pedal is depressed. • In addition, if the cruise control system or Adaptive Cruise Control (ACC) is active: if the stored speed is exceeded.
Page 153 WARNING The intelligent Hill Descent Control technology cannot overcome the laws of physics, and functions only within the limits of the system. Never allow the extra convenience afforded by pull-away assist systems to tempt you into taking any risks when driving. •...
Page 154 Progressive steering Depending on the vehicle equipment level, progressive steering can adjust the force of the steering movement in a driving situation. Progressive steering only functions when the engine is running. In urban driving, smaller steering movements are required when parking, manoeuvring, or turning sharply.
Page 155 ⇒ drive come with additional OFFROAD driving profiles Selecting a driving profile (4MOTION Action Control) ⇒ The driving profile can be changed when the vehicle is stationary or while driving . After selecting a driving profile, the vehicle settings (excluding engine settings) are switched to the new profile mode immediately.
Page 156 • Proactive occupant protection system WARNING Changing the driving profile can alter the vehicle handling. Never allow the driving profile selection to tempt you into taking any risks when driving. • Always adapt your speed and driving style to suit visibility, weather, road and traffic conditions.
Page 157 • Off-road Individual: Enhanced version of the off-road driving profile that can be adjusted to the ⇒ driver's needs Adjusting the driving profile to suit your requirements . When the driving profile m/k/s562MK . is active, the instrument cluster displays the symbol • Onroad:The Onroad driving profile enables you to choose between Eco, Comfort, Normal, Sport and Individual.
Page 158 • Press the button in the Infotainment system. • Touch the Vehicle function button. • Touch the Selection function button. • Touch the Off-road function button. Selecting instruments and setting units ⇒ The display shows various instruments Fig. 130 To change instruments, swipe vertically over the display. ⇒...
Page 159 The driver can use 4MOTION Active Control to activate a variety of vehicle settings in an all-wheel ⇒ drive vehicle as required Selecting a driving profile (4MOTION Action Control) Checklist Before driving for the first time, take the following steps so you can operate and drive the vehicle safely off-road: Observe the basic safety notes Safety notes for driving off-road.
Page 160 WARNING The terrain might look harmless, but there could be hidden dangers. Potholes, hollows, ditches, precipices, obstacles, shallows, soft and boggy surfaces are often not recognisable as such and can be covered either fully or partly by water or grass or branches lying on the ground.
Page 161 Pack luggage in the vehicle as evenly and as low as possible. Secure all loose items. Before driving off-road, Volkswagen recommends attending an off-road driving course, particularly if you have no or very little experience. A good driving course will teach you how to handle the vehicle in a variety of off-road situations and how to drive safely in difficult terrain.
Page 162 • Give way to drivers coming uphill or who are overtaking. Driving tips Special rules apply when driving off-road: • Never drive off-road alone. Always drive off-road in a team of at least two other off-road vehicles. Unexpected situations can always occur. We recommend that you carry equipment you can use for calling for help.
Page 163 ⇒ • Use the Off-road display Off-road display Up hill and down dale ⇒ First read and observe the introductoryinformation and safety warnings Introduction ⇒ Use off-road mode Selecting a driving profile (4MOTION Action Control) You should drive through rocky terrain at walking pace. If you are not able to drive around a stone, drive carefully onto the stone with one front wheel and ⇒...
Page 164 WARNING Driving through snowy terrain is very dangerous. • Both shallow and deep potholes, hollows, ditches, precipices, frozen surfaces and other obstacles can be fully or partially covered by snow. • Dangers concealed by snow can cause an accident, serious injuries, or cause the vehicle to break down in extreme weather conditions.
Page 165 • Accelerate only to the speed you need to climb the slope. Too much acceleration can cause the wheels to spin and lead to a loss of control of the vehicle. Too little acceleration increases the probability of stalling the engine. •...
Page 166 Fig. 134 On steep slopes, you should always use the doors pointing up the hill to get out of the vehicle. ⇒ First read and observe the introductoryinformation and safety warnings Introduction ⇒ Traversing a slope is one of the most dangerous off-road situations It may look harmless, but you should not underestimate the difficulty and danger of traversing a slope.
Page 167 WARNING Never drive through a ditch if the entry/exit angle is too steep for the vehicle and the ditch is too deep. The vehicle could slide away, tip over or roll. NOTICE If you drive into the ditch at a right angle, the front wheels will fall in. The underbody of your vehicle could get stuck and damaged which means that the vehicle could break down.
Page 168 WARNING Objects caught underneath the vehicle underbody are a danger. The vehicle underbody must always be examined for trapped objects after every journey off-road. • Never drive if objects are trapped in the underbody, brake system, wheels, running gear, exhaust system and engine. •...
Page 169 Fig. 135 On the left of the steering column: cruise control system lever. Fig. 136 On the instrument cluster display: cruise control system status displays (illustration). ⇒ First read and observe the introductoryinformation and safety warnings Introduction ⇒ Key to Fig. 136 Cruise control system not regulating, stored speed shown small or darkened.
Page 170 Fig. 137 Left-hand side of the multifunction steering wheel: buttons for operating the cruise control system. Fig. 138 On the instrument cluster display: cruise control system status displays (illustration). ⇒ First read and observe the introductoryinformation and safety warnings Introduction ⇒...
Page 171 • If regulation related to driving dynamics is taking place, e.g. by TCS and ESC. • Malfunction. Switch off the cruise control system and have it checked by a qualified workshop. Volkswagen recommends using a Volkswagen dealership for this purpose. Speed limiter...
Page 172 Fig. 139 On the left of the steering column: switch and buttons for operating the speed limiter. Fig. 140 On the instrument cluster display: speed limiter status displays (illustration). ⇒ First read and observe the introductoryinformation and safety warnings Introduction ⇒...
Page 173 Regulation is automatically interrupted. • Malfunction. Switch off the speed limiter and have it checked by a qualified workshop. Volkswagen recommends using a Volkswagen dealership for this purpose. For safety reasons, the speed limiter switches itself off completely only when you release the accelerator once or switch off the system manually.
Page 174 Speed range ACC controls the vehicle in the speed range between 30 km/h (20 mph) and 160 km/h (100 mph) or 210 km/h (130 mph). This speed range may differ in certain markets. Radar sensor ⇒ ACC detects driving situations by means of the radar sensor at the front of the vehicle Front ...
Page 175 • The vehicle is stationary for longer than approximately three minutes. • A vehicle door is opened. • The ignition is switched off. Avoiding overtaking on the right (left-hand traffic: overtaking on the left) If ACC detects a slower vehicle in the left-hand lane (left-hand traffic: in the right-hand lane), ACC will brake the vehicle gently within the system limits and therefore prevent a prohibited overtaking ⇒...
Page 176 If a stationary vehicle is hidden behind a vehicle that has been detected by the adaptive cruise control and this vehicle turns off the road or changes lane, the ACC will not react to the stationary ⇒ vehicle Fig. 144 Bends The radar sensor always measures straight ahead.
Page 177 • Press the button. ACC is switched off. Setting ACC Fig. 146 On the instrument cluster display: setting the distance (illustration, ACC regulating). ⇒ First read and observe the introductoryinformation and safety warnings Introduction Setting the distance You can set the distance in 5 steps from very small to very large: •...
Page 178 If the malfunction cannot be rectified by one of the listed measures, switch off ACC and go to a qualified workshop. Volkswagen recommends using a Volkswagen dealership for this purpose. ACC is not available, the radar sensor does not have sufficient visibility ⇒...
Page 179 Functions included in the system The City Emergency Braking System and Pedestrian Monitoring (depending on vehicle equipment) are part of Front Assist and are automatically active when Front Assist is switched on. WARNING The intelligent technology of Front Assist cannot overcome the laws of physics, and functions only within the limits of the system.
Page 180 First read and observe the introductoryinformation and safety warnings Introduction Front Assist and the advance warning are automatically switched on when you switch on the ignition. Volkswagen recommends that Front Assist and also the distance and advance warnings are ⇒ switched on at all times. Exceptions System limits Switching on and off ⇒...
Page 181 WARNING The intelligent Pedestrian Monitoring technology cannot overcome the laws of physics, and functions only within the limits of the system. Never let the extra convenience afforded by the Pedestrian Monitoring system tempt you into taking any risks when driving. The driver is always responsible for braking in time. •...
Page 182 If the malfunction cannot be rectified by one of the listed measures, switch off Front Assist and go to a qualified workshop. Volkswagen recommends using a Volkswagen dealership for this purpose. Front Assist is not available, the radar sensor does not have sufficient visibility ⇒...
Page 183 WARNING The intelligent technology used in the lane keeping system cannot overcome the laws of physics, and functions only within the limits of the system. Always take care when using the lane keeping system otherwise you could cause accidents or injuries. The system is not a substitute for the full concentration of the driver.
Page 184 If the driver does not respond, the system will give another warning by initiating a quick jolt of the brake before switching to passive or activating Emergency Assist (depending on the equipment) ⇒ Emergency Assist Behaviour when changing lanes There is no steering intervention when the turn signal is switched on in vehicles without lane keeping system.
Page 185 Traffic Jam Assist is not active (the indicator lamp for the lane keeping system lights up yellow) ⇒ • As soon as one of the conditions indicated on Technical requirements for using Traffic Jam Assist is no longer fulfilled. • If one of the conditions for the proper functioning of the lane keeping system is no longer ⇒...
Page 186 (Lane Assist). This will also switch off Emergency Assist Lane keeping system (Lane Assist) • Go to a qualified workshop and have the system checked. Volkswagen recommends using a Volkswagen dealership for this purpose. Lane change system (Side Assist) incl. Rear Traffic...
Page 187 The integrated Rear Traffic Alert provides assistance when reversing out of a parking space and manoeuvring. System limits Use the lane keeping system only on paved roads. The lane change system may interpret the traffic situation incorrectly in the following driving situations, for example: •...
Page 188 In the following driving situations, the yellow indicator lamp lights up in the housing of the respective exterior mirror: • If your vehicle is being overtaken. • When overtaking another vehicle with a speed difference of up to approximately 15 km/h (9 mph).
Page 189 • OR: depending on the vehicle equipment, by means of the button for the driver assist systems ⇒ Button for driver assist systems • OR: depending on the vehicle equipment, in the Driver assistance menu in the Infotainment ⇒ system Operation and display in the Infotainment system Function Rear Traffic Alert monitors the traffic crossing behind the vehicle when reversing out of a parking space or manoeuvring.
Page 190 Parking and manoeuvring Parking Stopping the vehicle Always park the vehicle in the specified order. ⇒ Always stop the vehicle on a suitable surface • Bring the vehicle to a stop. On vehicles with a manual gearbox, fully depress the clutch. •...
Page 191 Electronic parking brake Operating the electronic parking brake Fig. 151 In centre console: button for the electronic parking brake. Switching on • When the vehicle is stationary, pull and hold the button. ⇒ • The electronic parking brake is switched on when the indicator lamp in the button Fig. 151 (arrow) and the red indicator lamp on the instrument cluster display are lit up.
Page 192 WARNING The incorrect use of the electronic parking brake can cause accidents and serious injuries. • Never use the electronic parking brake to brake the vehicle, except in emergencies. The braking distance is considerably longer as only the rear wheels are braked. Always use the foot brake.
Page 193 ® DSG : if the gear selector lever is moved to position N, the Auto Hold function will not be switched ⇒ on or will be switched off. As a result, the vehicle will not be held securely in a stationary position Holding the vehicle stationary with the Auto Hold function •...
Page 194 • When approaching objects at high speeds, the parking systems' signals and displays may not respond quickly enough to emit a warning. Volkswagen recommends that drivers practise using the parking systems in a traffic-calmed area or car park to allow them to familiarise themselves with the systems and their functions.
Page 195 Park Distance Control switches itself on automatically if the vehicle rolls backwards. Depending on the vehicle equipment, Park Distance Control can also be activated automatically. Switching off Park Distance Control • Press the button. • OR: drive forwards at a speed of more than 10-15 km/h (6-9 mph). •...
Page 196 Settings ⇒ First read and observe the introductoryinformation and safety warnings Introduction Depending on the vehicle equipment, settings for Park Distance Control can be made in the ⇒ Infotainment system Operation and display in the Infotainment system You can save some settings in the user accounts of the personalisation function. The settings ⇒...
Page 197 • Perpendicular parking (mode 1): reverse parking perpendicular to the road. • Parallel parking (mode 2): reverse parking parallel to the road. • Trailer support (mode 3): support when hitching a trailer to the vehicle. • Crossing traffic (mode 4): observing crossing traffic. System limits The rear view camera system shows only two-dimensional images on the screen.
Page 198 Red and green frames: vehicle outline (mode 2). Trailer support (mode 3) In vehicles with a factory-fitted towing bracket, the trailer support function can be used when approaching a trailer drawbar. The powerful zoom level used in this mode means that obstacles behind the vehicle appear very late.
Page 199 • Stop when the red line reaches the rear limit ④ Parking parallel to the road (mode 2) Fig. 156 Infotainment system display: rear view camera system, mode 2. ⇒ First read and observe the introductoryinformation and safety warnings Introduction ⇒...
Page 200 • Changes have been made to the paintwork around the camera or the construction has been modified, e.g. vehicle front end or the running gear. Response to all circumstances • Switch off the system temporarily. • Check whether any of the causes described below apply. •...
Page 201 The automatic braking intervention takes place a maximum of once per parking manoeuvre. The parking manoeuvre will be cancelled if a speed of approximately 7 km/h (4 mph) is exceeded again. Automatic cancellation of driving in/out of a parking space Park Assist cancels the manoeuvre for driving into or leaving a parking space if one of the following situations occurs: •...
Page 202 Park Assist can be activated retroactively. If a suitable parking space was driven past before, it is displayed. Driving into a parking space Fig. 158 On the instrument cluster display: parking perpendicular to the road. Looking for a parking space, positioning the vehicle for parking and manoeuvring. ⇒...
Page 203 Progress bar. Symbolically shows the relative distance still to be driven. Direction indicator for next manoeuvre for driving out of the parking space. Park Assist can drive out of parallel parking spaces. Requirements for driving out of a parking space while using Park Assist must be fulfilled ⇒...
Page 204 in real time and allows you to detect obstacles at an early stage. The system uses several cameras to create an image which is displayed on the Infotainment system display. The functions and displays may differ in vehicles with or without Park Distance Control. Things to note The Area View system camera supplies two-dimensional images only.
Page 205 • Left screen: the vehicle is shown in the bird's eye view. The view in the right area of the screen changes when you touch an individual area. • Right screen: the individual camera images are displayed corresponding to the area selected in the left screen.
Page 206 • If the system still fails to respond as expected, have the system checked by a qualified workshop. Trailer Assist Introduction This chapter contains information on the followingsubjects: ⇒ Prerequisites ⇒ Operation ⇒ Troubleshooting Trailer Assist helps the driver when reversing or manoeuvring the vehicle when towing a trailer.
Page 207 Operation Fig. 161 Operating the trailer manoeuvring system on the instrument cluster display: setting the angle; reversing. ⇒ First read and observe the introductoryinformation and safety warnings Introduction ⇒ Key to Fig. 161 Rotary knob for adjusting the exterior mirror. Align the trailer to the left. Align the trailer to the right.
Page 208 WARNING Fast steering wheel movements can cause serious injury. • During the manoeuvring operation, do not reach for the steering wheel until prompted to do so by the system. • Exception: if a dangerous situation occurs, intervene and take over the steering. WARNING Do not let the automatic braking intervention tempt you to take any risks while driving, as this can cause accidents.
Page 209 Electronic Stability Control (ESC) ESC helps to reduce the risk of skidding and to improve driving stability in certain driving situations ⇒ ⇒ Depending on the vehicle equipment, ESC can be switched to a Sport mode Switching TCS on and off When ESC is regulating, the yellow indicator lamp is shown on the instrument cluster display.
Page 210 WARNING The intelligent technology used in brake support systems cannot overcome the laws of physics, and functions only within the limits of the system. Driving fast on icy, slippery or wet roads can lead to a loss of control of the vehicle and could cause serious injury to the driver and passengers.
Page 211 • Switch off TCS: press the button for around one second. • Switch on ESC Sport: press the button for longer than three seconds. • Switch on TCS: press the button again. ESC Sport is switched off. Troubleshooting Warning and indicator lamps in the event of faults ⇒...
Page 212 WARNING Loose objects may be flung through the vehicle interior in the event of a sudden driving or braking manoeuvre. This can cause serious injury and can also lead to loss of control of the vehicle. • Do not stow any pets or any hard, heavy or sharp objects in the vehicle's open stowage areas, on the dash panel, on the shelf behind the rear seats, or in items of clothing and bags in the vehicle interior.
Page 213 Fig. 164 On the front passenger side: closed stowage compartment. Fig. 165 On the front passenger side: open stowage compartment. ⇒ First read and observe the introductoryinformation and safety warnings Introduction ⇒ Key to Fig. 164 Stowage compartment. Net. ⇒ Key to Fig. 165 Control for vent.
Page 214 Fig. 166 In the centre of the dash panel: stowage compartment. ⇒ First read and observe the introductoryinformation and safety warnings Introduction ⇒ To open: press and release the button Fig. 166 . The stowage compartments are mirrored for right-hand drive vehicles. To close: push the cover down until it engages.
Page 215 To close: press the cover upwards until it engages. The stowage compartment must be closed when you lock the car to ensure that the interior ⇒ monitor will work properly Central locking system Folding table Fig. 170 At the left-hand front seat: folding table. Fig.
Page 216 Fig. 172 Drawer under the front seat. ⇒ First read and observe the introductoryinformation and safety warnings Introduction To open: press the button in the drawer grip and open the drawer. To close: push the drawer under the front seat until it clicks into place. WARNING If the drawer is left open it can hinder the correct operation of the pedals.
Page 217 WARNING Incorrect use of the drink holders can cause injury. • Do not place any hot drinks in a drink holder. Hot drinks in a drink holder could be spilled and cause scalding in any sudden braking manoeuvre or accident. •...
Page 218 ⇒ First read and observe the introductoryinformation and safety warnings Introduction To use: fold the centre armrest down. Fold the centre armrest back up again when the drink holder is no longer in use. Ashtray and cigarette lighter Introduction This chapter contains information on the followingsubjects: ⇒...
Page 219 WARNING Improper use of the cigarette lighter can cause fires, burns and other serious injuries. • Always use the cigarette lighter properly, and only use it to light tobacco products. • Never leave children in the vehicle unattended. The cigarette lighter can be used when the ignition is switched on.
Page 220 Fig. 178 In the luggage compartment on the left side: 230-volt socket, 115-volt socket or 100-volt socket. ⇒ First read and observe the introductoryinformation and safety warnings Introduction Maximum power rating Electrical socket Maximum power rating 12 V 120 W 230, 115 or 100 V 150 W (300 W peak power) If two or more devices are connected at the same time, the overall power consumption of all...
Page 221 ⇒ Apps Volkswagen Car-Net allows you to communicate with your vehicle online or via an app in a very simple way in order to exchange data, request information or control functions. In order to use Volkswagen Car-Net, the vehicle needs to have been ordered with Car-Net and factory-fitted with the system.
Page 222 Some Volkswagen Car-Net services require vehicle data to determine whether the vehicle is complying with set speed limits, where the vehicle is parked, or whether the vehicle is located within a selected area. This information can be displayed in the Car-Net portal and in the Volkswagen Car-Net app.
Page 223 Introduction Data transmission The data for using the Volkswagen Car-Net Guide & Inform services are transferred via your mobile device with data option or a SIM card with data option. For some services, your mobile device or your SIM card needs to support a specific data connection type, e.g. rSAP.
Page 224 The use of Volkswagen Car-Net and the necessary mobile network connection may be subject to a fee. Due to the potentially high volume of data in use, Volkswagen recommends using a mobile phone tariff which includes a data flat rate. For more information contact your mobile telephone provider.
Page 225 • If necessary, fold back the rear seat backrest and allow it to engage securely. ⇒ • If necessary, adjust the headlight range Headlights ⇒ • Adjust the tyre pressure according to the vehicle load. Observe the tyre pressure sticker Tyre ...
Page 226 ⇒ When the boot lid Boot lid is opened and closed, the luggage compartment cover is also raised and lowered if the straps are attached. Light items of clothing can be placed on the luggage compartment cover. Please ensure that the view to the rear of the vehicle is not obstructed.
Page 227 Depending on the vehicle equipment, there may be compartments for stowing small items under the luggage compartment floor. Volkswagen recommends that you secure items to the fastening rings with the aid of fixing or securing straps. Net partition Folding the net partition in and out Fig.
Page 228 Fig. 186 Fitted net partition. The net partition is intended to prevent objects from being propelled from the luggage compartment into the passenger compartment, e.g. during sudden braking manoeuvres. Fitting the net partition The net partition can be fitted behind the rear bench seat or behind the front seats when the second row of seats are folded down, depending on the equipment.
Page 229 • Never secure a child seat to the fastening rings. The maximum load rating of the fastening rings is approximately 3.5 kN. Suitable lashing, retaining or securing straps and luggage securing systems are available from qualified workshops. Volkswagen recommends using a Volkswagen dealership for this purpose. Luggage net Fig.
Page 230 Fig. 189 In the luggage compartment: bag hook. ⇒ A bag hook may be located on the left and right-hand side of the luggage compartment Fig. 189 WARNING Never use the bag hook for lashing down items of luggage or other objects. The bag hook could break off during a sudden braking manoeuvre or in the event of an accident.
Page 231 If you are unsure whether a roof carrier can be fitted on your vehicle, please contact a specialist workshop. Volkswagen recommends using a Volkswagen dealership for this purpose. Only roof carriers that have been approved by Volkswagen for the vehicle must be used.
Page 232 • Use only roof carriers that have been approved by Volkswagen for your vehicle type. • Never use a roof carrier on a vehicle that has not been approved for use with a roof carrier.
Page 233 Make sure you are aware of the weight of the roof carrier system and the load to be transported. Weigh the load if necessary. However, you will not be able to carry the maximum roof load if you are using a roof carrier with a lower weight rating.
Page 234 WARNING The start/stop system must always be switched off manually when towing a trailer using towing brackets that have not been retrofitted by Volkswagen. Otherwise faults can occur in the brake system, possibly resulting in accidents and serious injuries. NOTICE Observe the instructions and information relating to vehicles with N1 approval ⇒...
Page 235 Before setting off, adjust the mirrors so that you have a sufficient view of the rear. Retrofitting a towing bracket Only use a towing bracket which has been approved by Volkswagen for your vehicle type. Always check and follow the data provided by the towing bracket manufacturer.
Page 236 Fig. 192 On the right of the luggage compartment: button for releasing the ball coupling. ⇒ First read and observe the introductoryinformation and safety warnings Introduction The towing bracket coupling ball is located in the bumper. The electrically adjustable ball couple is swivelled out mechanically and cannot be removed.
Page 237 • Never exceed the specified values. Volkswagen recommends that you remove all add-on parts from the bicycles before setting off. This includes for example bicycle bags and baskets, child seats or batteries. This helps improve the carrier system's wind load and centre of gravity.
Page 238 If the trailer has a 7-pin plug you will need to use a suitable adapter cable. Pin 10 is then without function. If you are uncertain whether the electrical connection of the trailer with the vehicle is correct, please contact a qualified workshop. Volkswagen recommends using a Volkswagen dealership for this purpose. Connection to the anti-theft alarm The trailer is integrated in the anti-theft system if the following conditions are fulfilled: •...
Page 239 100 kg. In the interest of driving safety, Volkswagen recommends that you always use the maximum drawbar load. The response of the trailer on the road will be poor if the drawbar load is too small.
Page 240 Trailer towing ⇒ First read and observe the introductoryinformation and safety warnings Introduction Headlight adjustment Towing a trailer can raise the front end of the vehicle enough for the dipped beam to blind other road users. Use the headlight range control to lower the light cone as required. Vehicles with automatic headlight range adjustment are adjusted automatically.
Page 241 If a lurching motion is detected, the trailer stabilisation function automatically helps to reduce the trailer's rocking motion using counter steering assistance. Requirements for trailer stabilisation • The vehicle is a factory-fitted towing bracket or a compatible towing bracket is fitted. •...
Page 242 Volkswagen recommends having the towing bracket retrofitted by a qualified workshop. The cooling system may need to be modified or heat shields may need to be fitted. Volkswagen recommends using a Volkswagen dealership for this purpose. Dimensions ⇒ The dimensions Fig. 194...
Page 243 Safety instructions for handling fuel WARNING Incorrect handling of fuel can cause explosions, fire, serious burns and other injuries. ⇒ • Switch off the auxiliary heater Auxiliary heater and ventilation , the engine, the ignition, your mobile phone and other wireless equipment while refuelling. •...
Page 244 Winter-grade diesel fuel, which can be used at temperatures below -20°C (-4°F), is available during the cold months. In countries with different climates, diesel for other temperature conditions is usually available. Information is available from your Volkswagen dealership and filling stations in the respective country.
Page 245 Refuelling process • Unlock the tank flap with the vehicle key or the button in the driver door. • Open the tank flap. • Unscrew the tank cap and place it in the holder on the tank flap. • The fuel tank is full when the properly operated automatic filler nozzle clicks off for the first time ⇒...
Page 246 WARNING Engine emissions contain carbon monoxide that can cause people to lose consciousness and can also cause death. • Never start or run the engine in closed spaces. • Never leave the engine running if you leave the vehicle unattended. WARNING The components of the exhaust system become very hot.
Page 247 • Unscrew the cap on the filler neck. ® Refilling AdBlue with the refill bottle • Please read the manufacturer's notes and information on the refill bottle. • Observe the expiry date. • Remove the screw top of the refill bottle. •...
Page 248 CAUTION ® AdBlue is an irritant and corrosive fluid that can damage the skin, eyes and breathing passages upon contact. ® • Always observe the instructions for use when using AdBlue . If containers are used according to the instructions, it is unlikely that a user will come into contact with ®...
Page 249 Periodic regeneration The soot in the particulate filter is burnt off at high temperatures on a periodic basis. To assist the regeneration of the particulate filter, Volkswagen recommends that you avoid making only short journeys. Noises, slight smells and increased engine speeds may occur during regeneration. The radiator fan may run on while the vehicle is moving or when the engine has been switched off.
Page 250 Vehicles with a diesel engine must be run on diesel in compliance with the European standard ⇒ EN 590 or the German standard DIN 590 Where diesel complying with the specified standard is not available, Volkswagen dealerships will have information on what kind of diesel is suitable for the vehicle. NOTICE Using fuel that does not comply with these standards may reduce performance and cause damage to the engine and fuel system.
Page 251 The screwdriver may be stowed under the box spanner. Adapter for the anti-theft wheel bolts. Volkswagen recommends that you carry the wheel bolt adapter in the vehicle tool kit at all times. The code number of the anti-theft wheel bolt is engraved on the front of the adapter.
Page 252 Wiper blades Service position Fig. 201 Wiper blades in service position. The wiper arms can be lifted off the windscreen when in the service position. Proceed as follows to ⇒ move the wipers to the service position Fig. 201 Activating the service position ⇒...
Page 253 You should keep a box with spare light bulbs for the lights that ensure the vehicle is roadworthy in the vehicle at all times. Spare bulbs are available from Volkswagen dealerships. In some countries it is a legal requirement to have these spare bulbs in the vehicle.
Page 254 You can change the following bulbs yourself: • Bulbs in the halogen headlight: dipped beam, main beam, daytime running light, side light, turn signal. • Bulbs in front bumper: fog lights, static cornering light. • Bulbs in the tail light clusters: rear turn signal, if it does not feature LED technology (depending on vehicle equipment level).
Page 255 Check to see if a fuse has blown Changing fuses. Follow the instructions to change the affected bulb . Always use identical bulbs with the same designation. The designation is inscribed on the bulb, either on the glass part or on the base.
Page 256 Dipped beam Side Turn signal Main beam ⇒ Fig. 204 headlights lights/daytime headlights running lights Insert the bulb Insert the bulb Insert the bulb Insert the bulb holder holder ③ into holder ④ into holder ⑤ into into the ⑥ the headlight and the headlight and the headlight and headlight and turn it...
Page 257 Fig. 206 In the front R-Line bumper, right-hand side: remove the fog light. ⇒ First read and observe the introductoryinformation and safety warnings Introduction The actions should only be carried out in the specified order: Follow the instructions on the checklist. Take the screwdriver and wire hook out of the vehicle tool kit in the luggage ⇒...
Page 258 You can get more information about the fuse layout from a Volkswagen dealership. Several electrical consumers could share a single fuse. Conversely, a single consumer could have more than one fuse.
Page 259 WARNING High voltages in the electrical system can cause electric shocks, serious burns and death. • Never touch the electrical wiring of the ignition system. • Avoid causing short circuits in the electrical system. WARNING Using unsuitable or repaired fuses and bridging an electrical circuit without fuses can cause a fire and serious injuries.
Page 260 ⇒ • Push the retaining lugs Fig. 208 ① upwards in the direction of the arrow whilst opening the stowage compartment until the fuse carrier can be accessed. • To install, press the stowage compartment into the mounts on the dash panel until it audibly clicks into place on both sides and then close the compartment.
Page 261 Depending on the market and specification of your vehicle, the fuse numbers and positions may differ to those given in the table. If necessary ask your Volkswagen dealership for the exact fuse layout.
Page 262 Depending on the version and specification of your vehicle, the fuse numbers and positions may differ to those given in the table. If necessary, ask a qualified workshop for the exact fuse layout. Volkswagen recommends using a Volkswagen dealership. Changing a blown fuse Fig.
Page 263 Colour Amp rating in ampere (ATO Amp rating in ampere / MINI) (JCASE) Orange Brown Blue Yellow White or clear pink Green Light green pink Preparation • Switch off the ignition, the lights and all electrical consumers. ⇒ • Open the appropriate fuse box Fuses in the dash panel Detecting a blown fuse •...
Page 264 WARNING Using the jump leads incorrectly or completing the jump start procedure incorrectly can cause the 12-volt vehicle battery to explode, which can lead to severe injuries. Please observe the following in order to reduce the risk of the 12-volt vehicle battery exploding: •...
Page 265 ⇒ First read and observe the introductoryinformation and safety warnings Introduction In vehicles with a 12-volt vehicle battery in the luggage compartment, there is a jump lead ⇒ connection point (positive terminal) Fig. 216 under a cover in the engine compartment for ⊕...
Page 266 • Connect the other end of the red jump lead to the positive terminal (+) of the vehicle battery ⇒ providing assistance Fig. 217 ②. • On the vehicle with the flat 12-volt battery, connect the other end of the black jump lead ⇒...
Page 267 WARNING Jump starting the vehicle incorrectly can cause the 12-volt vehicle battery to explode, which can lead to serious injuries. Please observe the following in order to reduce the risk of the 12-volt vehicle battery exploding: • All work on the 12-volt vehicle battery and the electrical system can cause serious chemical burns, fire or electric shocks.
Page 268 WARNING Never tow a vehicle that has no power supply. • Never remove the vehicle key from the ignition or switch off the ignition using the starter button during towing. This could cause the mechanical steering column lock (steering lock) or the electronic steering column lock to engage suddenly. You will no longer be able to steer the vehicle.
Page 269 • The steering function or the operating clearance of the wheels cannot be ensured after an accident. If your own vehicle has to be towed: • Switch on the ignition. ® ⇒ • Select the neutral position or move the selector lever to N DSG dual clutch gearbox •...
Page 270 NOTICE • The towing eye must always be screwed firmly into the mounting. Otherwise, the towing eye can be ripped out of the mounting when the vehicle is being tow-started or towed. • Vehicles with a factory-fitted towing bracket must use only tow bars that are specially designed for fitting to a ball head.
Page 271 Fig. 222 Front bumper, right-hand side: screwing in the towing eye. ⇒ First read and observe the introductoryinformation and safety warnings Introduction The towing eye is screwed into a threaded hole behind a cover on the right of the front bumper ⇒...
Page 272 ⇒ fluids and suitable tools. Failing to carry out work correctly can cause serious injuries . The work should be carried out by a qualified workshop if you are uncertain. Volkswagen recommends using a Volkswagen dealership for this purpose. WARNING Unintentional vehicle movements during service work can cause serious injury.
Page 273 WARNING There are rotating components in the engine compartment that can cause serious injury. • Never place your hand near these components or in the radiator fan. Touching the rotary blades can result in serious injuries. The fan is temperature-controlled and can start automatically, even if the ignition has been switched off and the vehicle key has been removed from the ignition lock.
Page 274 Allow the engine to cool sufficiently. Children and other people should be kept well away from the engine compartment. Ensure that the vehicle cannot roll away unexpectedly. WARNING Ignoring any of the items on this important safety checklist can lead to severe injuries. •...
Page 275 The same applies to toothed belts, engine oils and spark plugs for combustion engines. For this reason, service fluids and consumables should be replaced at a qualified workshop. Volkswagen dealerships are kept up to date on all innovations.
Page 276 • Check whether there is enough windscreen washer fluid in the reservoir. • To top up, mix clean water (not distilled water) with a washer fluid recommended by ⇒ Volkswagen . Observe the dilution instructions on the packaging. ⇒ • At low temperatures, add a special anti-freeze agent so that the fluid cannot freeze...
Page 277 VW standard. The engine oils listed are multigrade high-lubricity oils. Engine oils are constantly being developed and improved. Volkswagen dealerships are kept up to date on all innovations. Volkswagen therefore recommends having engine oil changes done by a Volkswagen dealership.
Page 278 The engine oil and filter change should be carried out by a qualified workshop due to the special tools and knowledge required, this also applies to the disposal of used oil. Volkswagen recommends using a Volkswagen dealership for this purpose.
Page 279 WARNING If, in exceptional cases, you have to carry out an oil change yourself, please note the following: • Always wear eye protection. • Always allow the engine to cool down completely to avoid burns. • Avoid raising your arms when removing the oil drain plug with your fingers to help prevent oil from running down your arm.
Page 280 After reading off the oil level, push the oil dipstick back into the guide tube as far as it will Unscrew the engine oil filler opening cap . Only the engine oil expressly approved by Volkswagen for this engine should be gradually refilled in small quantities (no more than 0.5 l).
Page 281 ⇒ injuries . The work should be carried out by a qualified workshop if you are uncertain. Volkswagen recommends using a Volkswagen dealership for this purpose. WARNING Engine coolant is toxic. • Engine coolant should only be kept in sealed original containers in a safe place.
Page 282 NOTICE Never mix genuine coolant additives with other coolants that have not been approved by Volkswagen. Mixing other coolants could cause serious damage to the engine and cooling system. • If the liquid in the coolant expansion tank is not pink (colouring results from mixing the purple coolant additive with distilled water) but for example, brown instead, - G 13 - has been mixed with an unsuitable coolant.
Page 283 • Only top up coolant if there is coolant residue in the expansion tank. If this is not observed, the engine could be damaged. If you cannot see any coolant in the expansion tank do not drive on. Seek professional assistance. •...
Page 284 ⇒ Brake fluid specification Volkswagen has developed a brake fluid that has been optimised for the brake system in the vehicle. To ensure optimal operation of the brake system, Volkswagen expressly recommends the use of brake fluid compliant with VW standard 501 14.
Page 285 Failing to carry out work correctly can cause serious ⇒ injuries . All work should be carried out by a qualified workshop. Volkswagen recommends using a Volkswagen dealership for this purpose. Location of the 12-volt vehicle battery Depending on the vehicle equipment level, the 12-volt vehicle battery may be located in the engine compartment or in the luggage compartment under the luggage compartment floor.
Page 286 WARNING Any work on the 12-volt vehicle battery and the electrical system can cause serious chemical burns, fire or electric shocks. Always read the following warnings and safety information before carrying out any kind of work: • Switch off the ignition and all electrical consumers before carrying out any work on the 12-volt vehicle battery and also disconnect the negative cable from the 12-volt vehicle battery.
Page 287 , always have the 12-volt vehicle battery replaced by a qualified workshop, as the vehicle electronics must be adapted as part of the replacement process. Only qualified workshops have the technology required to carry out this adjustment correctly. Volkswagen recommends using a Volkswagen dealership for this purpose.
Page 288 • Switch off all electrical consumers and the ignition. • Unlock the vehicle before disconnecting the battery in order to avoid triggering the anti-theft alarm. ⇒ • First disconnect the negative cable and then the positive cable Connecting the 12-volt vehicle battery •...
Page 289 WARNING Incorrectly securing the battery and using incorrect 12-volt vehicle batteries can cause short circuits, fire and serious injuries. • Always use maintenance-free and leak-proof 12-volt vehicle batteries that have the same properties, specifications and dimensions as the factory-fitted 12-volt vehicle battery.
Page 290 When new tyres are driven at high speeds for the first time, they can expand slightly and trigger a one-off pressure warning. Old tyres should only be replaced by tyres that have been approved by Volkswagen for the vehicle type.
Page 291 • Open the Vehicle settings menu in the Infotainment system. Tyres • Touch the function button. • Touch the function button. Confirm • When all four tyre pressures correspond to the required values, touch the function button. After an extended driving time with driving at different speeds, the system will automatically learn the new values and monitor them.
Page 292 • Select the appropriate tyre size. If the tyre sizes are fitted that do not correspond to the factory-specified sizes, the corresponding target tyre pressures can be entered by a Volkswagen dealer. Spare wheel or temporary spare wheel The tyre pressure of the spare wheel or the temporary spare wheel in the luggage compartment is not monitored.
Page 293 WARNING Differing tyre pressures or tyre pressures that are too low can cause tyre damage, tyre failure, loss of vehicle control, accidents, serious injury and death. • If the indicator lamp lights up, stop the vehicle as soon as possible and check all ⇒...
Page 294 WARNING Differing tyre pressures or tyre pressures that are too low can cause tyre damage, tyre failure, loss of vehicle control, accidents, serious injury and death. • If the indicator lamp lights up, stop the vehicle as soon as possible and check all ⇒...
Page 295 Fig. 235 Diagram showing how to swap wheels. ⇒ First read and observe the introductoryinformation and safety warnings Introduction The wheels and tyres approved by Volkswagen have been carefully selected. Rotating wheels front to rear ⇒ Regularly rotating the wheels as shown in the illustration Fig. 235...
Page 296 . The vehicle must be driven at a speed of over 25 km/h (15 mph) for an extended period so that the new wheels can be recognised. Volkswagen recommends that a new valve set and set of seals is used every time the sensors are replaced or modified.
Page 297 Old tyres should be disposed of as required by legislation. Volkswagen-approved tyres are guaranteed to have the dimensions that are suitable for the vehicle. In the case of other tyres, the tyre seller must provide a certificate from the tyre manufacturer stating that the tyre is also suitable for the vehicle.
Page 298 • Never remove the bolts on rims with bolted-on rings. • All work on rims with bolted-on rings must be carried out by a qualified workshop. Volkswagen recommends using a Volkswagen dealership for this purpose. Tyre pressure Fig. 236 Symbols on the tyre pressure sticker.
Page 299 • Always check the tyre pressure when the tyres are cold. The specified tyre pressure applies to cold tyres. Tyre pressure is always higher in warm tyres than it is in cold tyres. For this reason, never reduce the pressure in warm tyres to adjust the tyre pressure. ⇒...
Page 300 Breakdown set . Seek professional assistance for this if necessary. • Check and adjust the tyre pressure. • Go to a qualified workshop. Volkswagen recommends using a Volkswagen dealership for this purpose. Tyre wear Fast cornering, heavy acceleration and hard braking all increase tyre wear.
Page 301 Removing the spare wheel • Open the boot lid. ⇒ • Raise or fold forward the luggage compartment floor Boot lid ⇒ • Pull the wedge of the locating element Fig. 239 upwards and out. ① • Unscrew the handwheel in the middle of the spare wheel ② anticlockwise fully and remove the spare wheel.
Page 302 Fig. 240 International tyre lettering. ⇒ First read and observe the introductoryinformation and safety warnings Introduction Tyre lettering Meaning ⇒ Fig. 240 (example) Product name Individual tyre lettering from manufacturer. ① The tyre complies with the legal requirements of the USA Department of Transportation, responsible for tyre safety ②...
Page 303 Tyre lettering Meaning ⇒ Fig. 240 (example) EC regulations are denoted with e. This is followed by the number of the type approval certificate. RADIAL TUBELESS Tubeless radial tyres. ⑰ Size designation: Identification for passenger vehicle. Tyre width from wall to wall in mm. P 195 / 65 R 15 XL Height/width ratio in %.
Page 304 Introduction Vehicles in the EU and the so-called EU user states are issued an EC Certificate of Conformity. This details the size, diameter and speed range of all tyres approved by Volkswagen for the relevant vehicle type. The type plate shows whether there is an EC certificate of conformity for this particular vehicle. The ⇒...
Page 305 Remove hubcaps and trim rings before fitting snow chains . For safety reasons cover caps must then be fitted over the wheel bolts. Caps are available from Volkswagen dealerships. Mounting the temporary spare wheel in the event of a puncture on a front wheel ⇒...
Page 306 Centre cover Fig. 241 Removing the centre covers by pulling. ⇒ First read and observe the introductoryinformation and safety warnings Introduction The centre wheel trim protects the wheel bolts and must be fitted again after changing the wheel. Removing and installing the centre wheel trim ⇒...
Page 307 ⇒ First read and observe the introductoryinformation and safety warnings Introduction The caps protect the wheel bolts and should be placed fully back in position after changing the wheel. Removing and fitting the caps ⇒ • Removing: take the wire hook from the vehicle tool kit Vehicle toolkit ⇒...
Page 308 Ask all vehicle occupants to leave the vehicle and stand at a safe distance away from moving traffic. Chock the wheel diagonally opposite the wheel being worked on with a stone, collapsible chocks or another suitable object. When towing a trailer: unhitch the trailer from the vehicle and park it properly . Remove any items of luggage from the luggage compartment.
Page 309 The tightening torque should be checked with a properly functioning torque wrench immediately after changing a wheel. WARNING Incorrectly tightened wheel bolts can loosen while the vehicle is in motion and cause accidents, serious injury, and loss of control of the vehicle. •...
Page 310 Please note the following to help reduce the risk of injuries: • Only use vehicle jacks that have been approved by Volkswagen for your vehicle type. Other vehicle jacks could slip out of position – this includes vehicle jacks supplied with other Volkswagen models.
Page 311 WARNING Incorrect torque or incorrect use of wheel bolts can lead to a loss of control of the vehicle, cause accidents and serious injuries. • Always keep all wheel bolts and threads in the wheel hubs clean and free from oil and grease.
Page 312 • Drive for just 10 minutes at no more than 80 km/h (50 mph) and then check the tyre. Dispose of used or out-of-date sealant in accordance with legal requirements. You can get a new tyre filler bottle from a Volkswagen dealership. Observe the separate instructions from the manufacturer of the breakdown set.
Page 313 Tyre filler hose. 12-volt plug. Tyre filler bottle with sealant. Spare valve core. There is a slot on the lower end of the valve insert extractor ① for the valve insert. This is required for extracting and fitting the tyre valve. This also applies to the spare valve core ⑪. Could also be integrated in the tyre filler hose.
Page 314 The vehicle data attached to the inside cover of this owner's manual help ensure that you can ® have the correct Volkswagen Genuine Parts installed in your vehicle whenever required. The data also determine which type of service applies to your vehicle.
Page 315 Saving the service operations performed (digital service schedule) Each service record is stored by your Volkswagen dealership and qualified workshop in a central system. This transparent documentation of the service history allows the service operations performed to be reproduced at any time. Each time you have your vehicle serviced, Volkswagen recommends asking for a printed service record, which contains all service work stored in the system.
Page 316 If you do not wish to have the flexible service, you can opt for the fixed service instead. However, a fixed service can affect your service costs. Your service advisor will be pleased to advise you. Service interval display Scheduled services at Volkswagen are displayed in the service interval display in the instrument ⇒ cluster Service interval display or in the Vehicle settings menu in the Infotainment system ⇒...
Page 317 WARNING Inadequate servicing, no servicing at all, or failure to adhere to service intervals can result in breakdowns, accidents or serious injury. • Have your service work carried out by an authorised Volkswagen dealership or workshop. NOTICE Volkswagen is not responsible for any vehicle damage caused by inadequate service work or the lack of part availability.
Page 318 For proper cleaning and care, Volkswagen recommends using Genuine care products that have been matched to your vehicle. Consult a qualified workshop if you have any specific questions or if vehicle parts are not listed.
Page 319 • Stains, dirt and other deposits should always be removed as quickly as possible and not allowed to dry in. • Have stubborn stains removed by a qualified workshop. Suitable accessories are available from your Volkswagen dealership. Follow the usage instructions on the packaging. Washing the vehicle Also wash the underside of the vehicle on a regular basis to remove road salt or seawater residue.
Page 320 Caring for and cleaning the vehicle exterior Fig. 251 Between the engine compartment and the windscreen: plenum chamber (illustration). Fig. 252 In the rear of the vehicle: rear view camera in the Volkswagen badge or in the number plate lighting.
Page 321 Trim parts, trim strips, exhaust pipes made of chrome, aluminium or stainless steel: clean only in a dust-free environment using a clean, soft cloth and a mild soap solution . Chrome parts can be protected using Volkswagen Genuine hard wax (- 000 096 317 -). Anodised surfaces: do not use chrome cleaning products.
Page 322 • Grease stains, e.g. oil: use Volkswagen Genuine interior cleaning agent (- 000 096 301 -). Dab off dissolved grease and colour particles with an absorbent cloth and then treat with water if necessary.
Page 323 Displays: use a Volkswagen Genuine cleaning cloth (- 000 096 166 A -) with a little water, a suitable glass cleaner or LCD cleaner. Do not clean displays with a dry cloth. Rubber seals: clean with a soft, lint-free cloth and plenty of water. Treat with Volkswagen Genuine rubber care agent (- 000 096 310 -) on a regular basis.
Page 324 This can seriously impair safety, lead to excessive wear of components, and also invalidate the type approval for the vehicle. The Volkswagen dealership cannot be held liable for any damage caused by technical modifications and/or work performed incorrectly.
Page 325 • Repainting and paint touch-ups in the area around the sensors may impair the function of the system in question. • As the Volkswagen badge influences the view of the radar sensor in the front area, drive the vehicle only with the original Volkswagen badge.
Page 326 Observe legal regulations and the manufacturer's operating instructions for operation of two-way radios. Approval is required for retrofitting two-way radio systems. Ask your Volkswagen dealership for further information on installation of two-way radio systems. WARNING Mobile telephones which are loosely placed in the vehicle or not properly secured could be flung through the vehicle interior and cause injuries during a sudden driving or braking manoeuvre, or in the event of an accident.
Page 327 In addition to the warranty conditions for new Volkswagen vehicles (as detailed in the purchase contract), the Volkswagen dealership guarantees that the body of any vehicles it sells will not be affected by paint defects or corrosion perforation for a specified period: •...
Page 328 As well as performing the actual control unit functions, these data are also used to detect and rectify faults and help Volkswagen to improve vehicle functions. The majority of these data are temporary are processed only within the vehicle itself. Only a very small amount of data is stored in the event memories or possibly on the vehicle key.
Page 329 Volkswagen will not access, read out or process data from the event data recorder unless the vehicle owner (or lessee in the case of leasing) grants their permission. Exceptions to this are contractual or legal provisions.
Page 330 If you are able to use online services provided by a party other than the manufacturer, these services are the sole responsibility of the provider in question and are subject to this provider's data protection policy and terms and conditions of use. Volkswagen has no influence over the content exchanged in these services.
Page 331 The air conditioning system contains up to 210 ml of lubricating oil. The exact specification and information about the lubricating oil quantity in the air conditioning system are available from the following website: https://erwin.volkswagen.de WARNING In order to guarantee safe and hazard-free operation, always have the air conditioning system serviced by trained specialists.
Page 332 3.5 t (N1 approval in Europe): Variants and number of seats N1 vehicles based on a Volkswagen passenger car models are available in different versions. The number of seats may be restricted to two or four.
Page 333 If the vehicle exceeds the permitted gross weight or axle load for the rear axle, a speed of 80 km/h must not be exceeded when towing a trailer. This also applies to countries where higher speeds are permitted. Always obey speed limits. In some areas speed limits for vehicles towing trailers are lower than for vehicles without trailers.
Page 334 When the performance figures were measured, the vehicle was not fitted with any equipment that could reduce performance, e.g. a roof carrier or mud flaps. Gross combination weight rating The gross combination weight ratings listed are only applicable for altitudes up to 1,000 m above sea level.
Page 335 Engine and gearbox code, paint number, interior equipment. In the example, the engine ⇒ code is CPTA Fig. 253 Optional extras, PR numbers. Type plate ⇒ The type plate Fig. 253 can be seen on the lower part of the door pillar when the door is open.
Page 336 Value ⇒ Key to Fig. 255 Length with off-road front and fitted towing bracket (when factory-fitted) Turning circle diameter 11.5 m NOTICE • Take care when driving in car parks with protruding kerbstones or bollards. Objects that protrude from the ground can damage the bumper and other components when parking the vehicle.
Page 337 Maximum speed km/h Kerb weight 1,490 Gross vehicle weight rating 2,040 - 2,120 Gross axle weight rating, front 1,040 Gross axle weight rating, rear 970 - 1,130 Maximum trailer weight, braked, gradients up to 12 % 1,600 Maximum trailer weight, braked, gradients up to 8% 1,800 Maximum trailer weight, unbraked Maximum permitted gross combination weight...
Page 338 Gross axle weight rating, front 1,120 1,160 Gross axle weight rating, rear 1,050 - 1,140 1,050 - 1,150 Maximum trailer weight, braked, 2,000 2,100 - 2,200 gradients up to 12 % Maximum trailer weight, braked, 2,100 - 2,200 2,100 - 2,200 gradients up to 8% Maximum trailer weight, unbraked...
Page 339 Maximum speed km/h Kerb weight 1,574 Gross vehicle weight rating 2,030 - 2,190 Gross axle weight rating, front 1,110 Gross axle weight rating, rear 970 - 1,130 Maximum trailer weight, braked, gradients up 1,800 to 12 % Maximum trailer weight, braked, gradients up 2,000 to 8% Maximum trailer weight, unbraked...
Page 340 Twin-charged stratified injection. Extension of the electronic differential lock. Volkswagen AG works continuously to develop and improve its vehicles. Please understand that we must therefore reserve the right to alter any part of the vehicle and its equipment or technical specifications at any time.
Page 341 Your Volkswagen dealership will be able to inform you about variations in different countries. Subject to alteration and amendment. No legal commitment may be inferred from the information, illustrations or descriptions in this manual.

Volkswagen Tiguan 2015 Owner's Manual

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