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Volkswagen Tiguan 2023 Owner's Manual

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Owner's Manual

Tiguan

Edition 08/2023

United States version

Teile-Nr.: 5NM012723SN

Print status: 01.05.2023

English USA: 2023.08

V1, R1, USA, en_US

Vehicle-speciﬁc information can be entered below:

Vehicle Identiﬁcation Number (VIN)

Vehicle information

Engine output (kW)

Engine code

Transmission code

Paint number

Recommended engine oil

PR number

Notes

Delivery inspection was performed on:

Volkswagen dealer stamp

Vehicle service type

Date of delivery/ﬁrst approval (whichever occurs ﬁrst):

Volkswagen dealer stamp

1

Table of Contents

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Summary of Contents for Volkswagen Tiguan 2023

Page 1 Vehicle Identiﬁcation Number (VIN) Vehicle information Engine output (kW) Engine code Transmission code Paint number Recommended engine oil PR number Vehicle service type Notes Delivery inspection was performed on: Date of delivery/ﬁrst approval (whichever occurs ﬁrst): Volkswagen dealer stamp Volkswagen dealer stamp...
Page 2 Fig. 1 Volkswagen AG works constantly to improve all of its products. Due to ongoing vehicle development, changes in design, equipment, and technology are possible at any time. The information regarding equipment, appearance, performance, dimensions, weights, fuel consumption, standards, and functions of the vehicle is the information that was available at the time of the editorial deadline for this manual.
Page 3 We thank you for buying a Volkswagen vehicle This Volkswagen vehicle is equipped with advanced technology incorporating a number of convenience features for you to enjoy in your daily driving. Please carefully read and follow the information in this Owner's Manual. It will help you to become more familiar with your vehicle and to be able to recognize and avoid hazardous situations for you and others.
Page 4 About this Owner's Manual This Owner's Manual is valid for all models and versions of your Volkswagen model and model year. The Owner's Manual describes all equipment and models without indicating special equipment or model versions. This may include descriptions of equipment that your vehicle may not have or that may only be available in some countries.
Page 5 Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility In some situations, it is necessary for you to drive your vehicle to an authorized Volkswagen dealer or authorized Volkswagen Service Facility so that it can be checked. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance If it is no longer possible to continue driving your vehicle, it is necessary to have it checked directly where it is by a professional.
Page 6: Explanation Of Symbols
Explanation of symbols Indicates a reference to a section within a chapter containing important information and safety warnings that should always be heeded. The arrow indicates the end of a section. This symbol indicates situations where the vehicle must be stopped as quickly as possible. The symbol means “Trademark”...
Page 7: Vehicle Overviews
⇒ Exterior care and cleaning Camera for Area View View, ⇒ Sensor system ⇒ Exterior care Behind the Volkswagen emblem: radar sensor for assistance systems information, and cleaning ⇒ Opening and closing the hood Opening lever for the hood Windshield ⇒...
Page 8 Fig. 3 Rear vehicle overview. ⇒ Infotainment system and aerials Roof antenna High-mounted brake light Rear window ⇒ Rear window defroster With rear window defroster ⇒ Operating the windshield wiper lever With rear window wiper ⇒ Infotainment system and aerials With window antenna Area ⇒...
Page 9: Driver Side
⇒ Lane Change System with Lane Change System (Side Assist) display ⇒ Area ⇒ Exterior care and cleaning With camera for Area View View, ⇒ Roof rack Roof rails Driver door Fig. 4 Driver door (left-hand drive vehicle): controls (right-hand drive vehicles are a mirror image). ⇒ Indicator light in the driver's door Central locking indicator light Door handle ⇒...
Page 10 ⇒ Driver assistance systems With switch and buttons for driver assistance systems ⇒ Air distribution and blower speed Vents ⇒ Overview of the Volkswagen Digital Cockpit Pro Instrument cluster ⇒ Symbols in the instrument cluster With warning and indicator lights Storage compartment (cover depends on country) ⇒...
Page 11: Center Console
⇒ Voice control For voice operation activation (may not function depending on the equipment) ⇒ Operating the Volkswagen Digital Cockpit Pro In order to switch between the current and previous menus Horn ⇒ Ignition switch Ignition switch ⇒ Information on the pedals Pedals ⇒...
Page 12 ⇒ First steps Infotainment system ⇒ Using Seat Heating and Seat Ventilation Buttons for seat heating and seat ventilation ⇒ Heating and air conditioning system Controls for the air conditioner Fig. 7 Overview of the lower section of the center console. ⇒ Sockets 12 V socket Lever ⇒ Automatic transmission For automatic gearbox Buttons ⇒...
Page 13 Devices USB sockets with charge function for external device rechargeable batteries (depending on the vehicle equipment) ⇒ Wired and wireless ⇒ Charging Options for Mobile Devices connections, Passenger’s side Fig. 8 Front passenger side (left-hand drive vehicle): Instrument panel overview (right-hand drive vehicle is the mirror image). Glove compartment: With handle With vents for glove compartment cooling With Manual ⇒...
Page 14 Symbol Meaning Buttons for Emergency Call, Information Call and Roadside Assistance Call ⇒ Information Call, Roadside Assistance Call and Emergency Call Service...
Page 15: Driver Information
Driver information Symbols in the instrument cluster The warning and indicator lights can turn on individually or in combination with each other and indicate warnings, malfunctions and certain functions. Some warning and indicator lights come on when you switch the ignition on and must turn off after some time.
Page 16 Do not continue to drive! ⇒ Engine oil pressure too low Engine oil pressure too low Do not continue to drive! ⇒ Engine coolant Engine coolant system malfunction Do not continue driving! ⇒ Steering malfunction Steering malfunction ⇒ Rear Traffic Alert Rear Traffic Alert has detected an obstacle to the rear Do not continue driving! ⇒...
Page 17 ⇒ ESC malfunction Comes on: Electronic Stability Control (ESC) malfunction ⇒ Electronic Stability Flashes: Electronic Stability Control (ESC) or Anti-slip regulation (ASR) in operation Control (ESC) ⇒ ESC Sport ESC Sport switched on ⇒ ESC Off Electronic Stabilization Control (ESC) switched off ⇒...
Page 18 Do not continue to drive! ⇒ Tire pressure low Tire pressure low Do not continue to drive! ⇒ Tire Pressure Monitoring System malfunction Tire pressure monitoring system malfunction ⇒ Using Front Assist Autonomous Emergency Braking (Front Assist) switched off ⇒ Cruise control system malfunction Cruise control system malfunction ⇒...
Page 19 High beam or headlight flasher ⇒ Hill Descent Control Hill Descent Control is not active ⇒ Volkswagen Digital Cockpit Pro Information Displays Outside temperature is below +39 °F (+4 °C) ⇒ Volkswagen Digital Cockpit Basic Information Displays ⇒ Analog Instrument Cluster Information Displays ⇒...
Page 20 ⇒ Start-stop system Start/Stop system not available ⇒ Analog Instrument Cluster Information Displays Economical driving condition ⇒ Service interval display Service due Semi-automated driving assistance (Travel Assist) active, Adaptive Cruise Control active, adaptive lane ⇒ guidance inactive Introduction ⇒ Switching on high beam assistance High beam assistance active ⇒...
Page 21 The red central warning light ﬂashes or comes on, in some cases together with warning tones or additional symbols. not continue driving! There is a hazard. Check the malfunction. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility immediately for assistance.
Page 22 Introduction to the instrument cluster The vehicle may be equipped either with an analog instrument cluster or a Volkswagen Digital Cockpit. The instrument cluster shows essential information, such as speed. In addition, the following functions, among others, are available depending on the equipment: Various menus, such as for the driver assistance systems.
Page 23 Fig. 9 In the instrument panel: Volkswagen Digital Cockpit Pro (general example). Tachometer (RPM of the running engine). ⇒ Currently engaged gear or selector lever level Driving. ⇒ Operating the Volkswagen Digital Cockpit Pro Displays Speedometer. Digital speed display. Operating the Volkswagen Digital Cockpit Pro Fig. 10 Right side of the multi-function steering wheel: Operating the Volkswagen Digital Cockpit Pro (variant 1).
Page 24 Fig. 11 Right side of the multi-function steering wheel: Operating the Volkswagen Digital Cockpit Pro (variant 2). Fig. 12 On the right side of the steering column: buttons on the windshield wiper lever. Vehicles with a multi-function steering wheel do not have buttons on the windshield wiper lever. The Volkswagen Digital Cockpit Pro is then exclusively operated via the buttons on the multi-function steering wheel. The functions of buttons on the multi-function steering wheel vary depending on the vehicle equipment.
Page 25 → page , Warning and information texts. You can conﬁrm and hide some messages using the button on the multi- function steering wheel ﬁg. ﬁg. Vehicles without multi-function steering wheel: Menus cannot be opened when a priority 1 warning message is displayed →...
Page 26 Depending on the equipment, navigation will be shown on two screens or only on one screen. The navigation map may appear in the Volkswagen Digital Cockpit Pro and in the Infotainment system or just in the Infotainment system. If the navigation map is shown in the Infotainment system, only navigation arrows are shown in the Volkswagen Digital Cockpit.
Page 27 Depending on the equipment, the number and scope of the information proﬁles that can be selected may vary. Possible displays in the Volkswagen Digital Cockpit Pro Depending on the vehicle equipment, different information may be shown in the Volkswagen Digital Cockpit Pro: Outside temperature display. Detected road sign from the trafﬁc sign recognition.
Page 28 Never rely solely on the outside temperature display. Gear recommendation ⇒ Gear A recommendation to select a fuel-saving gear may be displayed in the Volkswagen Digital Cockpit while driving recommendation. Open doors, hood and trunk lid If, after unlocking the vehicle and while driving, any doors and/or the hood or trunk lid are open, this is displayed in the Volkswagen Digital Cockpit and an audible signal may also sound.
Page 29 The selector lever position that is engaged is shown on the left side of the selector lever and in the Volkswagen Digital Cockpit. If necessary, the respective gear is displayed in the Volkswagen Digital Cockpit when in the D/S selector lever position and ⇒...
Page 30 Fig. 14 Right side of the multi-function steering wheel: Operating the Volkswagen Digital Cockpit Basic (variant 1).
Page 31 Fig. 15 Right side of the multi-function steering wheel: Operating the Volkswagen Digital Cockpit Basic (variant 2). Fig. 16 On the right side of the steering column: buttons on the windshield wiper lever. Vehicles with a multi-function steering wheel do not have buttons on the windshield wiper lever. The Volkswagen Digital Cockpit Basic is then exclusively operated via the buttons on the multi-function steering wheel. The functions of buttons on the multi-function steering wheel vary depending on the vehicle equipment.
Page 32 WARNING Operating the Volkswagen Digital Cockpit and Infotainment system can distract you from trafﬁc. If the driver is distracted while driving, accidents and serious or fatal injuries can occur. Always drive attentively and responsibly. Never operate the instrument cluster while driving.
Page 33 Volkswagen Digital Cockpit Basic Information Displays Possible displays Depending on the vehicle equipment, different information may be shown in the main display and secondary display areas of the Volkswagen Digital Cockpit Basic: Outside temperature display. Time and date. Digital speed. Detected road sign from the trafﬁc sign recognition.
Page 34: Navigation Information
Never rely solely on the outside temperature display. Gear recommendation ⇒ Gear A recommendation to select a fuel-saving gear may be displayed in the Volkswagen Digital Cockpit while driving recommendation. Open doors, hood and trunk lid If, after unlocking the vehicle and while driving, any doors and/or the hood or trunk lid are open, this is displayed in the Volkswagen Digital Cockpit and an audible signal may also sound.
Page 35 The selector lever position and, depending on the driving mode, the gear that is engaged, are shown on the selector lever and in the Volkswagen Digital Cockpit. The gear shift pattern is displayed when the brake or the selector lever in the instrument cluster are actuated.
Page 36 Fig. 18 Right side of the multi-function steering wheel: Operating the analog instrument cluster (variant 1).
Page 37 Fig. 19 Right side of the multi-function steering wheel: Operating the analog instrument cluster (variant 2). Fig. 20 On the right side of the steering column: buttons on the windshield wiper lever. Vehicles with multi-function steering wheel: Menus cannot be opened when a priority 1 warning message is displayed → page , Warning and information texts. You can conﬁrm and hide some messages using the ﬁg. ﬁg. 19 button on the multi-function steering wheel. Vehicles without multi-function steering wheel:...
Page 38 Menus cannot be opened when a priority 1 warning message is displayed → page , Warning and information texts. You can conﬁrm and hide some messages using the ﬁg. 20 button. Selecting a menu or information display Vehicles with multi-function steering wheel: 1. Switch the ignition on. 2. If a message or vehicle icon is displayed, press the button, repeatedly if necessary.
Page 39 2. To display the engine code, press and hold the button in the analog instrument cluster for about 15 seconds. If warning messages about malfunctions appear when the ignition is switched on, settings or information displays may not appear as described. If the malfunction persists, contact a suitably qualified professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility. WARNING If the driver is distracted while driving, accidents and serious injuries can occur. Operating the instrument cluster can distract you from trafﬁc.
Page 40 ⇒ Symbols in the instrument cluster Warning and indicator lights Suitably qualified professionals can program or modify additional functions depending on the vehicle equipment. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Outside temperature display When outside temperatures are colder than approximately +4 °C (+39 °F), a snowﬂake symbol also appears on the outside temperature display . This symbol remains on until the outside temperature rises above +6 °C (+43 °F).
Page 41 This indicator appears after the ignition has been switched off, if the radiator fan continues to run. The radiator fan may continue running due to: Exhaust gas post-treatment, through particulate ﬁlter regeneration, for example. Active brake cooling after descent. Dissipation of engine heat after high load, e.g. trailer mode. Engine code ⇒...
Page 42: Digital Fuel Gauge
Fuel gauge Digital fuel gauge Fig. 21 In the Volkswagen Digital Cockpit Pro: fuel gauge (general example). Fig. 22 In the Volkswagen Digital Cockpit Basic: fuel gauge (general example). WARNING If the fuel level is too low, this can result in irregular fuel supply and cause the engine to “sputter” or cut out, particularly when traveling uphill or downhill. This may result in vehicle breakdowns while driving, accidents and serious or fatal injuries.
Page 43 Check that the fuel tank is always sufﬁciently ﬁlled. Always reﬁll the fuel when the fuel tank is only 1/4 full. NOTICE Irregular fuel supply can result in misﬁring and unburnt fuel entering the exhaust system. Never drive with a completely empty fuel tank. The small arrow next to the fuel pump symbol on the fuel gauge indicates which side of the vehicle the fuel filler flap is on.
Page 44: Engine Coolant Temperature Gauge
The yellow indicator light turns on. 1. Close the fuel tank cap. Engine coolant temperature gauge Digital coolant temperature gauge Fig. 24 In the Volkswagen Digital Cockpit Pro: coolant temperature gauge (general example). Cold range. The engine is not at operating temperature yet. Avoid high engine RPMs and heavy engine load when the engine is not at operating temperature. Normal range.
Page 45 Fig. 25 In the Volkswagen Digital Cockpit Basic: coolant temperature gauge (general example). Cold range. The engine is not at operating temperature yet. Avoid high engine RPMs and heavy engine load when the engine is not at operating temperature. Normal range. Warning range. The needle may move into the warning range when engine load is heavy, especially when outside temperatures are high.
Page 46 (miles) or 9999.9 km (miles) distance driven. If one of these maximum thresholds is met, the memory is erased. The maximum thresholds may vary depending on the version of the instrument cluster. Volkswagen Digital Cockpit Pro and Analog Instrument Cluster Driving Data Menu The driving data is available in the context menu of the Volkswagen Digital Cockpit Pro. Switching Between the Displays in the Volkswagen Digital Cockpit Pro and the Analog Instrument Cluster V ehicles with multi-function steering wheel: 1.
Page 47 This warning is required by law and cannot be altered. Volkswagen Digital Cockpit Basic Driving Data Menu The driving data is available in the secondary display area of the Volkswagen Digital Cockpit Basic. Selecting the Driving Data Menu in the Volkswagen Digital Cockpit Basic Vehicles with multi-function steering wheel: 1.
Page 48: Service Menu
The average speed is displayed after approximately 100 m (approximately 328 ft). WARNING If the driver is distracted while driving, accidents and serious injuries can occur. Operating the Volkswagen Digital Cockpit and Infotainment system can distract you from trafﬁc. Always drive attentively and responsibly.
Page 49: Service Interval Display
Infotainment system; therefore, the appearances of the displays may vary. Service appointments at Volkswagen are divided into oil change services and inspections. The service interval display informs the driver about the next service appointment which includes an engine oil change and about the next inspection.
Page 50 2. Release the button. The current service due date is shown in the display. Checking a Service Due Date in the Volkswagen Digital Cockpit Pro and Basic Versions When the ignition is on, the engine is off and the vehicle is stationary, the current service due date can be checked: ⇒ Service 1. Open the service menu menu.
Page 51 System settings and vehicle information display Vehicle settings (setup) Depending on vehicle equipment: Performance monitor. Depending on vehicle equipment: Lap timer. ⇒ Offroad Off-road display display. ⇒ Volkswagen Digital Cockpit ⇒ Volkswagen Digital Cockpit Pro Information Volkswagen Digital Cockpit (Pro) Pro, Displays.
Page 52 The trafﬁc signs recorded by the Dynamic Road Sign Display are shown in the display of the Volkswagen Digital Cockpit. Depending on the Infotainment system installed in the vehicle, the road signs may also be displayed there. Dynamic Road Sign Display is always active when the ignition is started.
Page 53 Speed Alert currently not available. The speed alert from the Dynamic Road Sign Display is malfunctioning. If the malfunction persists, contact a suitably qualified professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Dynamic Road Sign Display: Clean windshield! The windshield is dirty in the area around the camera or weather conditions are interfering with the camera view.
Page 54 Display function to be limited or to not operate at all: High ambient temperature or long exposure to direct sunlight. Poor visibility, such as in snow. Glare, for example from oncoming trafﬁc or the sun High speeds If the camera is obstructed or dirty If road signs are outside of the camera’s visual ﬁeld If road signs are partially or completely covered, for example by trees, snow, dirt, or other vehicles.
Page 55: General Information
Some countries have special safety standards and regulations that differ from the vehicle conﬁguration. Volkswagen recommends that you inform yourself about legal regulations and about the following points from an authorized Volkswagen dealer or authorized Volkswagen Service Facility before driving in other countries. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 56 Is there an authorized Volkswagen dealer or authorized Volkswagen Service Facility in the country where you will be driving? ⇒ Operating ﬂuids and Are ﬂuids that meet Volkswagen speciﬁcations available in the country where you will be driving operating...
Page 57: Seating Position
NOTICE Volkswagen is not responsible for damage to the vehicle caused by substandard fuel, insufﬁcient maintenance, or unsuitable replacement parts. Only use fuel that is approved for your vehicle. The factory has placed a fuel information label on the fuel ﬁller ﬂap, which speciﬁes the fuel type to be used for the vehicle.
Page 58: Correct Seating Position
children on booster seats who are sitting in the third row of seats can suffer serious head injuries. Do not allow any persons taller than 1.60 m (around 5 ft, 3 inches) to sit in the third row of seats. Do not allow any children to sit on booster seats in the third seat row if the total height of the child including booster seat exceeds 1.60 m (around 5 ft, 3 inches).
Page 59 Volkswagen dealer or authorized Volkswagen Service Facility. Alternatively, contact the Volkswagen Customer CARE Center at +00 (1) 800 822 8987. For your safety and to reduce the risk of injuries in the event of a sudden braking maneuver or accident, Volkswagen recommends the following seating positions:...
Page 60: Safety Belts
Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility. It may be necessary to replace them even if there is no visible damage. Check the safety belts' anchorage points as well.
Page 61 Never try to repair, modify, or remove the safety belts yourself. Have all repairs on safety belts, automatic safety belt retractors and buckle parts performed only by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 62 If you cannot untwist the safety belt, fasten the safety belt anyway. The twist must not be in a belt area that lies directly against the body. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility immediately to have the twist rectiﬁed.
Page 63 Fig. 30 Inserting the buckle tongue into the safety belt buckle (general example). Always fasten the safety belts before driving. ⇒ Seating 1. Adjust the front seat and head restraint correctly position. ⇒ 2. Have the rear seat backrest locked into place in an upright position ⇒ 3. Grab the belt and pull it evenly over the chest and pelvis. Do not twist the belt while doing this 4.
Page 64 Fig. 31 Releasing the buckle tongue from the safety belt buckle (general example). ⇒ Only unfasten the safety belt while the vehicle is stationary 1. Press the red button in the safety belt buckle ﬁg. The buckle tongue will pop out. 2. Guide the belt back by hand so that the belt rolls up easily, the belt does not twist, and the trim panel is not damaged. WARNING Incorrect safety belt positioning or unfastening the safety belt while the vehicle is in motion can lead to serious or fatal injuries in the event of an accident or braking maneuver.
Page 65 Fig. 32 Correct safety belt positioning and correct head restraint adjustment (general example). The shoulder belt section of the safety belt must always be positioned over the center of the shoulder and never across the neck, above the arm, under the arm, or behind the back. The lap section of the safety belt must always lie across the lap and never over the stomach. The safety belt must always rest ﬂat and securely on the body.
Page 66 Never hold the safety belt away from the body with your hand. Do not guide the safety belt over hard or breakable objects, such as eyeglasses, pens, or keys. Do not modify how the safety belt is routed using belt clips, retaining loops, or similar objects. Persons who cannot achieve the optimum belt routing due to physical conditions should contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility about possible special modifications that can be used to achieve the best possible protection with the safety belt and airbags. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Safety belt height adjuster...
Page 67 Fig. 34 Next to the front seats: safety belt height adjuster. You can use the safety belt height adjuster to adjust the safety belt routing in the shoulder area according to your individual body size, so that the safety belt can be correctly fastened: 1. Push down and hold the safety belt height adjustment button in the direction of the arrows ﬁg.
Page 68 The instructions must be followed so that the effectiveness of the safety belt pretensioner is not impaired and removed components do not cause injuries and environmental pollution. An authorized Volkswagen dealer or authorized Volkswagen Service Facility will be familiar with these provisions. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 69: Airbag System
Adjust the driver seat so that there is a distance of at least 25 cm (10 inches) between your chest and the center of the steering wheel. If body characteristics mean that this is not possible, you must contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 70 Have any deployed safety airbags and affected system components replaced immediately with new parts that are approved by Volkswagen for the vehicle. Only have suitably qualiﬁed professionals make repairs or modiﬁcations to a vehicle. Authorized Volkswagen dealers and authorized Volkswagen Service Facilities have the required tools, diagnostic devices, repair...
Page 71 Volkswagen Service Facility. Never install airbag components removed from scrap vehicles or from recycling. Never modify components of the airbag system. WARNING Fine dust and water vapor can develop when the airbags deploy. This is normal and does not indicate a ﬁre in the vehicle.
Page 72 vehicle manufacture. In accordance with the requirements, the system on the passenger's side has been designed to “inhibit” deployment for small children of up to 12 months of age and “low-risk deployment” for children of between three and six years of age.
Page 73 Visit an authorized Volkswagen dealer or authorized Volkswagen Service Facility as soon as possible to have the airbag system checked. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 74 Visit an authorized Volkswagen dealer or authorized Volkswagen Service Facility as soon as possible to have the airbag system checked. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility. If the status of the Advanced Airbag System changes while driving, the yellow PASSENGER AIR BAG indicator light blinks for around ﬁve seconds.
Page 75 and abrasions. Heat from friction can develop when the airbag deploys. Airbags do not provide any protection for arms and the lower part of the body. The most important factors for triggering airbag deployment are the type of collision, the angle of impact, the vehicle speed, and the characteristics of the object with which the vehicle is colliding.
Page 76 Airbags and safety belt pretensioners that do not function properly can cause serious or fatal injuries in the event of an accident. If the airbag indicator light turns on, have the system inspected by an authorized Volkswagen dealer or authorized Volkswagen Service Facility as soon as possible. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 77: Front Airbags
If the front passenger seat becomes wet or damp, this can cause the Advanced Airbag System to malfunction. Allow the seat to dry as soon as possible and have it checked for damage by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 78 Fig. 37 On the passenger's side: Installation location and deployment zone of the front passenger’s front airbag. As a supplement to the safety belts, the front airbag system offers additional protection for the head and chest regions of the driver and front passenger during frontal collisions with higher impact severity. In certain head-on collisions, the Side Curtain Protection®...
Page 79: Side Airbags
Adjust the driver seat so that there is a distance of at least 25 cm (10 inches) between your chest and the center of the steering wheel. If body characteristics mean that this is not possible, you must contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 80 Only use seat covers or protective covers that are speciﬁcally approved for use in your vehicle. Have any damage to the seat covers or the seam in the airbag areas repaired immediately by suitably qualiﬁed professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen...
Page 81 Service Facility. Side Curtain Protection Introduction Please read the introductory information and heed the Warnings and Notice ⇒ Fig. 40 On the left side of the vehicle (5-seater): installation location and deployment zone of the Side Curtain Protection® airbag. Fig. 41 On the left side of the vehicle (7-seater): installation location and deployment zone of the Side Curtain Protection® airbag. Side Curtain Protection® airbags are located on the driver's and passenger's side in the vehicle interior above the doors ﬁg. The installation locations of the Side Curtain Protection® are marked with the word “AIRBAG”. The area outlined in red deﬁnes where the Side Curtain Protection®...
Page 82: Transporting Children Safely
The Side Curtain Protection® airbags do not deploy in the following situations: In case of crashes when the ignition is switched off. In certain side collisions with a low force that does not trigger the sensor. In case of a rear-end collision. In the case of certain head-on collisions. In certain rollovers with a low momentum that do not trigger the sensor. If the impact speed is too low.
Page 83 Read and follow the instructions from the child seat manufacturer to ensure that the seat is appropriate for your child. Also be sure to read and follow all the information and warnings on child restraint systems in this manual! WARNING Even though the Advanced Airbag System is designed to detect child restraint systems on the front passenger seat and to switch off the front passenger's front airbag, it is not possible to guarantee that the system will perform correctly under all circumstances and over the vehicle's service life.
Page 84 PASSENGER AIR BAG indicator light does not come on and stay on, remove the seat immediately and have the airbag system checked by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 85 If the airbag is deployed, a child restraint on the front passenger seat may collide with the airbag and the child in the child restraint may suffer severe or even fatal injuries (even if advanced airbags are used). If you nevertheless install a child restraint on the front passenger seat in exceptional circumstances, always ensure that the child restraint in use has been approved by the manufacturer for use on the front passenger seat.
Page 86 Fig. 42 Danger to infants not wearing safety belts. The correct use of child restraints signiﬁcantly reduces the risk of injury in the event of an accident or collision! All children, in particular children under the age of 12, must always travel in suitable child restraints on the rear seat. Only use child restraints that are suitable for the height and weight of the child.
Page 87 Volkswagen Customer CARETel.: 1-800-822-8987 DANGER The use of rear-facing child restraints or infant carriers on the front passenger seat can cause serious or fatal injury. Rear-facing child restraints or infant carriers must always be installed on the rear seats. WARNING Transporting children without a child restraint or with an unsuitable child restraint, or incorrectly installing a child restraint, increases the risk of severe injury or death in the event of an accident.
Page 88 Top Tether: the upper belt is guided over the rear seat backrest and secured to the anchorage point on the rear side of ⇒ Securing the child restraint with the upper strap (top tether) the rear seats using a hook .
Page 89 Fig. 44 Fitting a child restraint with arms (general example). The installation location of the ISOFIX/lower LATCH anchorage points is indicated by a symbol ﬁg. 1. Pay attention to and follow the information → page , Safety notes on using child restraints . 2. If necessary, fold down the protective caps of the ISOFIX/lower LATCH anchorage points. 3.
Page 90 Fig. 45 On the back of the second-row seats: Top tether anchorages for the top tether safety belt. Fig. 46 On the back of the second-row seats: attached top tether safety belt. Top tether safety belts reduce the forward movement of the child restraint during an accident. This reduces the risk of a head injury to the child. The anchorages suitable for top tether are labeled with a symbol and may have the label “TOP TETHER” ﬁg.
Page 91 Fastening the top tether safety belt 1. Pay attention to and follow the information → page , Safety notes on using child restraints . ⇒ 2. Prepare the top tether safety belt on the child restraint according to the child restraint manufacturer instructions 3. If necessary, remove the luggage compartment cover and screen separator. 4.
Page 92 Locking the safety belt If a child restraint is fastened with a safety belt, the safety belt must be locked. Note the instructions provided by the child restraint manufacturer. If a safety belt is locked, the belt cannot unwind. A locked safety belt prevents the safety belt being released during the journey, which can mean that the child restraint is no longer sufﬁciently secured.
Page 93 Fig. 47 Securing unused safety belts (general example). Secure any safety belts not being used to prevent a child from playing with the safety belt and getting caught in it. The procedure for securing a safety belt that is not being used depends on the seating position. To secure a safety belt that is not being used for one of the outer seats: 1.
Page 94 WARNING A child that is in a child restraint that has been secured with the anchor points or with a safety belt may play with any unused safety belts on the rear seat and get tangled up, which could result in serious or even fatal injuries. Always keep any safety belts for the rear seats that are not being used out of the reach of children.
Page 95: In Case Of An Emergency
5. Observe the safety instructions → page , Safety precautions for working in the engine compartment . 6. If necessary, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance. Volkswagen recommends contacting the Volkswagen emergency assistance service.
Page 96: Emergency Equipment
Exhaust system components will become very hot. This can result in ﬁres and serious injuries. Never park the vehicle in such a way so that any exhaust system components could come into contact with ﬂammable materials under the vehicle such as dry grass or fuel. NOTICE Pushing the vehicle by hand may cause damage to the vehicle or cause the rear spoiler to detach.
Page 97 The ﬁrst aid kit must meet the legal regulations. Note the expiration date of the contents. Replace contents after use, if necessary, and put the ﬁrst aid kit securely back into place. Warning triangle Fig. 49 In the trunk lid: Holder for the warning triangle. Depending on the country and the vehicle equipment, the warning triangle may be located in the trunk lid. 1.
Page 98 The information call can be manually executed with the control panel in the roof console or the function key in the telephone menu of the Infotainment system. Roadside assistance call If you break down, you can contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance with the roadside assistance call.
Page 99 Some vehicle data, e.g. its current location, is transferred in parallel to the voice call. The Roadside Assistance Call can be executed whenever the ignition of the vehicle is switched on. Roadside Call Assist can be manually executed with the control panel in the roof console or the function key in the telephone menu of the Infotainment system.
Page 100: Integrated Battery
If the integrated battery is drained or faulty, a message indicating this will be displayed in the instrument cluster. If this message is shown, immediately consult an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the integrated battery replaced. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 101 There is a system error with the Emergency Call Service. You may not be able to make an emergency call. 1. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility immediately and have the fault rectiﬁed. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 102: Opening And Closing
Opening and Closing Vehicle key Vehicle key functions Fig. 51 Vehicle key with key bit. Unlock the vehicle. All turn signals will flash twice. Unlock the trunk lid separately. All turn signals will flash twice. Lock the vehicle. All turn signals will flash once. Fold the key bit out and in. Indicator light: flashes when a button is pressed.
Page 103 Fig. 52 Vehicle key with remote start relay function. Unlock the vehicle. All turn signals will flash twice. Unlock the trunk lid separately. All turn signals will flash twice. Lock the vehicle. All turn signals will flash once. Indicator light: flashes when a button is pressed. Panic button (depending on vehicle equipment). Remote start relay function (depending on the vehicle equipment).
Page 104: Replacing The Button Cell Battery
Unlock and lock the vehicle manually functions. ⇒ Child safety lock Switch the childproof lock on and off Replacing the button cell battery Volkswagen recommends having the button cell changed by suitably qualiﬁed professionals. Volkswagen recommends ⇒ contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility...
Page 105 Remote control vehicle key with key bit Fig. 54 Vehicle key: Replacing the button cell battery (general example). Cover Button cell battery 1. Fold the key bit out. 2. Lever off the cover ﬁg. ⇒ 3. Lift the button cell battery out of the battery compartment ﬁg. 54 4. Press the new button cell battery into the battery compartment. ⇒...
Page 106 Fig. 55 Remote control vehicle key: opening the battery compartment cover. Insertion into the outer guide. Direction of rotation of the flat-bladed screwdriver. Cover Fig. 56 Vehicle key: replacing the button cell battery ⇒ Emergency key (vehicle key without key bit) 1. Remove the emergency key 2. Slide the blade of the ﬂat-bladed screwdriver in the direction of the arrow approximately 1 cm into the outer guide on the emergency key in the vehicle key ﬁg.
Page 107 ⇒ Product handling. Observe all legal requirements regarding the handling and disposal of these batteries recycling. Volkswagen recommends having this service carried out by suitably qualiﬁed professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Synchronizing a vehicle key If the vehicle cannot be unlocked or locked using the vehicle key, synchronize the vehicle key or replace the button cell battery ⇒...
Page 108: "Keyless Access" With Push-Button Start
Or: Change the battery cell in the vehicle key The indicator light is not blinking If the indicator light in the vehicle key does not blink when you press one of the buttons, then the button cell battery in the vehicle key must be replaced. You can get an additional or replacement vehicle key from an authorized Volkswagen dealer or authorized Volkswagen Service Facility. “Keyless Access” with push-button start Introduction The Keyless Access with push-button start makes it possible to unlock and lock the vehicle without actively using the key.
Page 109 Keyless Access can be set so that pushing the button either unlocks the driver door only or unlocks all doors. The following settings can be applied: To unlock: Press the button once, driver door unlocks. Press the button twice, all doors unlock. To lock: Press the button once, driver door locks.
Page 110 2. Bring the vehicle key back into the vehicle or within range of the sensors. If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 111 Introduction The doors can be manually locked and in some cases unlocked, for example if the vehicle key or the central locking system is malfunctioning. The central locking system allows you to unlock and lock all doors, the trunk lid, and the fuel ﬁller ﬂap from one location. The vehicle can be locked when the ignition has been switched off or if the driver has exited the vehicle when the engine is stopped.
Page 112 injuries. Never leave children, people requiring assistance or animals unattended in the vehicle. NOTICE Removing caps without due care may result in damage to the vehicle. When using the emergency locking or emergency unlocking feature, remove and reinstall the parts carefully and correctly.
Page 113: Central Locking Button
Central locking button Introduction Please read the introductory information and heed the Warnings and Notice ⇒ Fig. 59 In the driver's door: Central locking button (general example). Central locking button. Fig. 60 In the driver's door: Button for powered opening of the trunk lid (general example). Button for powered opening of the trunk lid. – Unlock the vehicle. – Lock the vehicle. – Open the trunk lid. The central locking button functions both when the ignition is on or off, but only when all the doors are closed. If the button in the driver door is pressed, only the trunk lid will open.
Page 114 indicator light in the button will turn yellow if all doors are closed and locked. ⇒ Anti-theft alarm The anti-theft alarm system will not be activated system. The doors can be opened from the inside by pulling the door handle. The indicator light in the button turns off.
Page 115: Child Safety Lock
ﬁg. 3. Check that the door is locked. 4. Have the vehicle checked immediately by a suitably qualiﬁed professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility. If a door is locked manually, it will unlock again when the vehicle is unlocked or if that door is opened from the inside.
Page 116 Fig. 63 Child safety lock: left rear door, right rear door. Child safety lock is switched off. Child safety lock is switched on. The child safety locks are located on the inner door panels of the rear doors. ⇒ The child safety lock reduces the risk of the rear doors being opened from the inside When the child safety lock is switched on, the door can only be opened from the outside.
Page 117 The red LED light in the vehicle door ﬂashes at short intervals and then stays on. There is a malfunction in the locking system. 1. Contact a suitably qualiﬁed professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 118: Anti-Theft Alarm System
Anti-theft alarm system The vehicle may be equipped with an anti-theft alarm system. The anti-theft alarm system monitors the doors, the hood, and the trunk lid. The anti-theft alarm system is automatically activated when you lock the vehicle. If an attempt is made to access the vehicle without using the appropriate vehicle key, this triggers the anti-theft alarm system, which emits audible and visual warning signals for up to ﬁve minutes.
Page 119 WARNING Depending on the season, the temperature inside the vehicle could become very high or low, which can lead to serious injuries, illness or death, especially for very young children. Make sure that no one remains in the vehicle. Never let children play in or on the vehicle unattended, especially when the trunk lid is open. Children could enter the luggage compartment, close the lid, and then lock themselves in.
Page 120 Never attach or secure cargo on the trunk lid or rear spoiler. Opening and closing the trunk lid Introduction Please read the introductory information and heed the Warnings and Notice ⇒ Fig. 64 In the trunk lid: Button to open the trunk lid (general example). Fig. 65 In the open trunk lid: handle for closing the trunk lid (general example). Opening the trunk lid 1. To unlock the trunk lid, press the button on the vehicle key. 2. Raise the trunk lid using the button ﬁg.
Page 121 1. Pull the trunk lid downward carefully using the handle in the interior trim panel until it latches shut in the lock ﬁg. An image in the Volkswagen Digital Cockpit display indicates if the trunk lid has not opened or closed correctly. The trunk lid locks automatically while driving.
Page 122 Fig. 67 In the open trunk lid: Button for power closing the trunk lid. Power opening the trunk lid 1. To unlock the trunk lid, brieﬂy press and hold the button on the vehicle key. Or: pull the button in the driver door upward ﬁg. The parking lock P must be engaged. Or: press the button on the trunk lid. The trunk lid will open automatically.
Page 123 When the trunk lid is opened or closed from inside the vehicle or using the vehicle key, chimes will sound. Changing and saving the opening angle You can change the opening angle of the trunk lid. If you cannot open the trunk lid fully, this may be necessary. 1.
Page 124 Fig. 68 General example of the sensor-controlled luggage compartment opener (Easy Open). If a valid vehicle key is located near the trunk lid, the trunk lid can be unlocked and opened with foot motion. 1. Position your foot behind the middle of the bumper. 2. Quickly swing the lower part of your leg close to the bumper ﬁg.
Page 125 During maintenance and repair work in the area of the rear bumper. If there are moving gates in the vicinity of the bumper. CAUTION If a valid vehicle key is detected near the trunk lid, the sensor-controlled luggage compartment opener (Easy Open) function may trigger unintentionally and open the trunk lid in some cases.
Page 126 3. Quickly remove the lower part of your leg once more from the bumper. Easy Close is activated for approx. 20 seconds. A chime will conﬁrm successful activation. The trunk lid is closed as soon as all valid vehicle keys are removed from the area near the trunk lid. The trunk lid will lock automatically after it closes if the vehicle was previously locked and there is not a valid vehicle key inside the vehicle.
Page 127 Mechanically unlocking the trunk lid using the emergency release Introduction Please read the introductory information and heed the Warnings and Notice ⇒ Fig. 70 In the trunk lid: open the holder for the warning triangle. Fig. 71 In the trunk lid: emergency release for the trunk lid. Mechanically unlocking the trunk lid using the emergency release 1. Turn the catch of the holder for the warning triangle 90° counterclockwise ﬁg. 2. Open the holder of the warning triangle and take out the warning triangle.
Page 128: Opening And Closing The Windows
3. To unlock the trunk lid, insert a suitable object into the opening in the release lever and move it across in the direction of the arrow ﬁg. Troubleshooting Introduction Please read the introductory information and heed the Warnings and Notice ⇒ If the trunk lid will not open or close 1. Check if the trunk lid is being blocked by an object. The trunk lid can be moved by hand.
Page 129 Fig. 72 In the driver door: Power window buttons. Opening the window: press the switch. Closing the window: pull the switch. Deactivating the power window buttons in the rear doors: press the switch. This button is only located in the driver door. The windows can still be opened or closed using the switches in the doors for a brief period after the ignition has been switched off, as long as the driver’s or front passenger door is not opened.
Page 130 If the closing process takes longer than several seconds, then pinch protection will be enabled again. If there is resistance to the window moving or an obstacle is blocking the window, then the window will reopen automatically. 2. If the window still cannot close, then contact a suitably qualiﬁed professional. Volkswagen recommends contacting an...
Page 131 Volkswagen dealer or authorized Volkswagen Service Facility. WARNING Closing the window when pinch protection is disabled can result in serious injuries. Always be careful when closing the windows. Do not close windows if anyone is in the way. Note that the pinch protection does not prevent ﬁngers or body parts from being trapped against the window frame.
Page 132 Fig. 73 In the headliner: sunroof button. Close the power sunroof when tilted. Tilt the power sunroof. Open the power sunroof or stop the automatic process. Close the power sunroof or stop the automatic process. The sunroof is a roof opening system consisting of two glass pieces. The rear glass piece is ﬁxed and cannot be opened. The sunshade automatically opens automatically with the sunroof when it is in front of the sunroof.
Page 133 Keep the power sunroof closed when using a roof rack. Remove leaves and other loose objects from the power sunroof guide rails regularly, either by hand or with a vacuum cleaner. The pinch protection will not function correctly if the sunroof is malfunctioning. Contact a suitably qualified professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Tilting and sliding panoramic sunroof convenience opening and closing Convenience opening and closing The sunroof can be opened and closed from outside the vehicle using the vehicle key. Does not apply to the US or Canada: Press and hold the unlock or lock button on the vehicle key. The tilting and sliding...
Page 134 1. If you still cannot close the tilting and sliding panoramic sunroof, swipe forward over the function key within 5 seconds and hold until the power sunroof is completely closed. 2. If the power sunroof still cannot close, then contact a suitably qualiﬁed professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 135: Steering Wheel
Steering wheel Adjusting the steering wheel position mechanically Fig. 74 Under the steering wheel in the steering column trim panel: lever to adjust the steering wheel position manually (general example).
Page 136 Fig. 75 On the steering wheel: nine o'clock and three o'clock position (general example). ⇒ Only adjust the steering wheel before driving or while the vehicle is stationary 1. Tilt the lever ﬁg. 74 downward. 2. Adjust the steering wheel so that it can be ﬁrmly held at the outer edge with both hands at the nine o’clock and three o’clock position ﬁg.
Page 138: Seats And Head Restraints
Seats and head restraints Front seats Introduction The following information describes the various options for adjusting the front seats. Always make sure the seats are adjusted ⇒ to the correct position Introduction. WARNING Driving in an incorrect seating position due to seats being adjusted incorrectly may cause serious injuries. Adjust the front seats according to the correct seating position each time before driving and make sure all passengers have their safety belts fastened correctly.
Page 139 can cause surface damage. Open hook and loop fasteners can also cause damage. Manually adjusting front seats Introduction Please read the introductory information and heed the Warnings and Notice ⇒ The information that follows describes all possible controls. Depending on the seat version, the number of controls may vary. The controls on the front passenger seat are a mirror image of those for the driver seat. A seat may have both manual and power controls.
Page 140 Fig. 77 On the driver seat: Controls (variant 2). To adjust the backrest, turn the handwheel with nothing resting on the backrest. If necessary, move the lever upward or downward multiple times to adjust the height of the seat. Pull or push the lever several times if necessary to adjust the seat cushion angle. Lift the grip to move the seat cushion forward or backward.
Page 141: Adjusting Power Front Seats
Fig. 78 On the driver seat: Controls (variant 3). Pull the lever to slide the front seat forward or backward. The front seat must lock into place after the lever is released. Press and hold the lever to adjust the tilt of the backrest, and release it once the seat backrest is in the preferred position.
Page 142 Fig. 79 Switch on the driver seat: Adjusting the front seat forward/back, the height and angle of the seat surface, and the front seat backrest. Press the switch in the direction of the arrow: Slide the seat forward or backward. Adjust the angle of the seat surface. Adjust the height of the seat. Adjust the angle of the backrest. Fig. 80 Switch on the driver seat: Adjusting the lumbar support. Press the switch in the direction you would like the lumbar support to move. Move the curvature of the lumbar support forward.
Page 143 Folding the front passenger backrest forwards Introduction Please read the introductory information and heed the Warnings and Notice ⇒ Depending on the vehicle equipment, the front passenger backrest can be folded forward and locked in a horizontal position. If objects are transported on the folded front passenger seat, the front passenger's front airbag must be deactivated. Folding the front passenger backrest forwards Fig. 81 Front passenger seat: Fold backrest forwards.
Page 144: Rear Seats
Always ensure that no people or animals are in the way of the backrest when folding down the front passenger backrest. As long as the front passenger backrest is folded down, the front airbag must be deactivated and the PASSENGER AIR BAG indicator light must be illuminated.
Page 145 WARNING If you adjust the rear seats while driving, you will adopt the wrong sitting position. In addition, the rear seats may move unexpectedly during the journey. This will increase the risk of serious injuries if an accident occurs. Only adjust the rear seats when the vehicle is stationary. WARNING Lighters in the vehicle can become damaged or ignite unintentionally.
Page 146 Adjusting the rear bench seat forward or backward Fig. 82 Under the seat cushion in the rear bench seat: Adjusting lever. 1. Pull the right or left lever upward in the direction of the arrow ﬁg. 82 and slide the corresponding section of the rear bench seat forward or backward. 2. Release the lever and allow the section of the rear bench seat to engage by sliding slightly forward or backward. Adjusting the rear seat backrest Fig. 83 Rear bench seat: adjust the rear seat backrest.
Page 147 1. Press on the right or left rear seat backrest with your hand, while pulling its loop with the other hand ﬁg. 2. Push the rear seat backrest against the spring force with your hand to move it to the desired position ﬁg.
Page 148 Fig. 85 In the luggage compartment: Remote unlocking lever for the left and right part of the rear seat backrest. 1. Move the head restraints all the way down. 2. Open the trunk lid. 3. Pull the remote release lever ﬁg. 85 for the backrest section to be folded forward in the direction of the arrow. This portion of the rear seat backrest is now unlocked and can be folded forward and down. 4.
Page 149 Keep hands, ﬁngers, feet and other body parts away from the rear seat backrest when folding forward or back. Each rear seat backrest must always be securely engaged to ensure that the safety belts in the rear seats can provide the maximum protection. Take extra care especially with the middle seat in the rear bench seat. If a seat on the rear bench is used without the rear seat backrest being engaged, the vehicle occupant will move forward with the rear seat backrest in the event of sudden braking and driving maneuvers or a collision.
Page 150 ⇒ 5. Remove any objects from the footwell in front of and behind the rear seat 6. Remove any objects from the seat well behind the rear seat. 7. To release the rear seat backrest, pull the release lever ﬁg. 86 all the way back.
Page 151: Head Restraints
Keep hands, ﬁngers, feet, and other parts of the body out of the range of operation of the seat hinges and seat locking mechanism when folding the backrest forward and back. Floor mats or other objects can become caught in the hinges on the rear seat backrest or seat. This can prevent the rear seat backrest or rear seat from locking when folded into the upright position.
Page 152: Adjusting The Head Restraints
WARNING Driving with head restraint that have been removed or adjusted incorrectly increases the risk of serious or fatal injuries in the event of an accident or sudden driving and braking maneuvers. If a person is sitting in a seat, always drive with the head restraint correctly installed and adjusted on that seat. If a person is sitting in a seat, adjust the head restraint according to their height.
Page 153 Fig. 89 Adjusting the head restraint on the second-row seats (general example). Fig. 90 Adjusting the head restraint on the third-row seats (general example). 1. Slide the head restraint up or down in the direction of the arrow; you may need to press the button ﬁg. ﬁg. 89 ﬁg. 90 ﬁrst to release the head restraint. The head restraint must lock securely into place. There are two possible positions in the second row seats and one possible position in the third row seats.
Page 154: Removing And Installing The Head Restraints
Removing and installing the head restraints Introduction Please read the introductory information and heed the Warnings and Notice ⇒ Removing the front head restraints Fig. 91 Removing the front head restraint (general example). 1. Lower the head restraint if necessary. 2. To release, ﬁnd the notch on the rear side in the marked area ﬁg. 91, push inwards in the direction of the arrow and hold. 3. Pull out the head restraint in the direction of the arrow ﬁg.
Page 155 Fig. 92 Removing the head restraint on the second-row seats (general example). 1. If necessary, adjust the seat backrest so that the head restraint can be removed. 2. Slide the head restraint all the way upward. 3. Pull the head restraint all the way out while pressing the ﬁg. 92 button. Removing the head restraint on the third-row seats Fig. 93 Removing the head restraint on the third-row seats (general example).
Page 156: Seat Functions
⇒ Folding the rear bench seat backrest forward or 1. Release the rear seat bench backrest and fold it slightly forwards backward. 2. If necessary, adjust the seat backrest so that the head restraint can be removed. 3. Slide the head restraint all the way upward. 4.
Page 157 Fig. 95 Front center armrest (variant 2). To lift: Pull the center armrest up to the detents in the direction of the arrow ﬁg. 94 ﬁg. To lower: Pull the center armrest up fully. Then press the center armrest down. Forwards and backwards adjustment: slide the center armrest in the direction of the arrow all the way forwards or all the way rearwards ﬁg.
Page 158 Fig. 96 In the backrest of the center seat: folding rear center armrest. There may be a folding armrest in the backrest of the rear center seat. To fold forward: pull the center armrest in the direction of the arrow using the loop ﬁg. To fold back: fold the center armrest upward in the opposite direction of the arrow ﬁg.
Page 159 Third row seat entry assistance To make it easier to enter and exit the third row seats in vehicles with seven seats, the seats in the second row can be folded forward. Folding second row seats forward Fig. 97 Second row seats: entry assistance controls. ⇒ 1. Remove any objects from the footwell in the second row of seats 2.
Page 160: Memory Function
locking mechanism when folding the backrest forward and back. Floor mats or other objects can become caught in the hinges on the rear seat backrest or seat. This can prevent the rear seat backrest or rear seat from latching when folded into the upright position. Each rear seat backrest must always be locked in the upright position to ensure that the safety belts in the rear seats can provide the maximum protection.
Page 161 Fig. 98 On the outer side of the driver’s seat: memory buttons. Driver seat and outside mirror settings can be saved and called up using the memory buttons. Storing the driver's seat and outside mirror settings for driving forward 1. Set the electronic parking brake. 2. Shift the transmission to neutral. 3. Switch the ignition on. 4. Adjust the driver's seat and outside mirror. 5.
Page 162 Front seat convenience entry function When you open the driver door, the driver seat automatically moves to a position that enables you to enter and exit the vehicle with ease. The driver seat automatically returns to its original position once you have closed the driver door and switched on the ignition. The front seat convenience entry function can be enabled and disabled in the Infotainment system.
Page 163 Improper use of seat functions can cause injuries. Before beginning a journey always adjust to the correct seat position and maintain this throughout the journey. This also applies to all passengers. Only switch the massage function on and off when the vehicle is stationary. Always keep your hands, ﬁngers, feet and other parts of your body clear of the area in which the seats operate and move during adjustment.
Page 164: Exterior Lighting
3. To cancel the turn signal, move the lever back to its basic position. If no chime sounds when the turn signal is on, contact suitably qualiﬁed professionals and have the vehicle checked. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility. 3-blink turn signal 1.
Page 165: Switching The Lights On And Off
Switch the turn signal off again every time you ﬁnish changing lanes, passing, or turning. The emergency flashers also work when the ignition is switched off ⇒ In case of an emergency Switching the lights on and off Fig. 101 Next to the steering wheel: light switch (one version). Switching the lights on 1. Switch the ignition on. 2. Turn the light switch to the desired position ﬁg. 101: The side lights or parking lights and daytime running lights are switched on. Automatic headlight control: the headlights will switch on or off depending on the brightness and weather ⇒...
Page 166 Daytime running lights The optional daytime running lights can increase the visibility of your vehicle in trafﬁc during the daytime. The daytime running light turns on automatically every time the ignition is switched on if the light switch is in the position (if brightness detected). The daytime running lights cannot be switched on or off manually.
Page 167 Fig. 102 On the left side of the steering column: turn signal and high beam lever. turn on the high beam headlight. Activate the headlight flashers or turn off the high beam headlights. If the high beam headlights or headlight ﬂashers are turned on, the blue indicator light or will come on in the ⇒ instrument cluster Turning on the high beam headlight 1.
Page 168 103. When high beam control (Light Assist) is switched on, the indicator light lights up in the Volkswagen Digital Cockpit display. If Light Assist is active, the blue indicator light for the high beams in the instrument cluster will turn on.
Page 169: Dynamic Cornering Light
System limitations The high beams must be switched off manually in the following situations, because Light Assist may not switch them off at the right time or at all: In poorly lit towns which cannot be recognized as a town by the system. On poorly lit roads with strongly reﬂective signs.
Page 170 ⇒ 1. Check the lights and replace any bulbs as necessary Introduction. 2. If the malfunction persists, contact a suitably qualiﬁed professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Trailer turn signal indicator light The green indicator light blinks.
Page 171: Parking Lights
1. Switch the ignition off and on. 2. If the malfunction persists, contact a suitably qualiﬁed professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 172: Light Functions
1. Switch the ignition off. The “Coming home” lighting switches on automatically when the light switch is in the position and the rain/light sensor detects darkness. The lighting time begins when the last vehicle door or trunk lid is closed. Switching on the manual “Coming home” function 1.
Page 173: Headlight Range Control
Therefore, when driving in such countries, certain headlight variants must be adjusted, or certain areas of the headlight lens must be masked off. For further information, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 174: Ambient Lighting
Instrument and switch illumination ⇒ Vehicle You can adjust the brightness of the instrument illumination in the vehicle settings in the Infotainment system settings menu. The selected brightness will automatically adjust to the changing brightness in the vehicle. If the automatic headlights are switched on, a sensor switches the dipped beams and the instrument and switch lighting on and off automatically based on outside brightness.
Page 175: Window Wipers
Visibility Window wipers Operating the windshield wiper lever Fig. 104 On the right side of the steering column: operating the windshield wipers. The windshield wipers only work when the ignition is switched on and the hood or trunk lid is closed. Move the wiper lever into ⇒ the desired position Wipers are switched off. Interval wiping for the windshield or rain sensor mode. Interval wiping for the windshield depends on the driving speed.
Page 176 Fig. 105 On the right side of the steering column: operating the rear window wiper. ⇒ Move the wiper lever into the desired position Interval wiping for the rear window. The wiper moves approximately every six seconds. Press the lever to activate the automatic wiper/washer system to clean the rear window. WARNING Without the sufﬁcient freeze protection, washer ﬂuid can freeze on the window glass and reduce visibility. This can cause accidents and serious or fatal injuries.
Page 177: Rain/Light Sensor
When parking the vehicle in cold weather conditions, moving the windshield wipers to the service position may be helpful for loosening the wiper blades more easily from the windshield ⇒ Putting the windshield wipers in the service position Wiper function Automatic rear window wiping The rear window wiper switches on automatically when the windshield wipers are switched on and reverse gear is engaged. The automatic activation in reverse gear function can be activated and deactivated in the vehicle settings in the Infotainment ⇒...
Page 178 ﬂuid. Windshield wiper malfunction The yellow indicator light turns on. The windshield wipers are not working. 1. Contact a suitably qualiﬁed professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Rain/light sensor malfunction The yellow indicator light turns on. The windshield wipers will not be automatically activated in rain/light sensor mode when it is raining.
Page 179: General Safety Precautions
wiper cycle. After that, the rain/light sensor will detect this irregularity on the sensor surface and react to it. Depending on the size of the chip, the reaction behavior of the rain/light sensor may or may not change. If there is an obstacle for the wipers on the window glass, the wipers will attempt to remove it. If it continues to block the wipers, the wipers will stop moving. 1.
Page 180: Interior Rearview Mirror
induce vomiting unless it ordered to do so by a doctor. Call for medical assistance immediately. Immediately get plenty of fresh air and exit the vehicle. If this is not possible, open all the windows and doors. If the electrolyte ﬂuid comes into contact with eyes or skin, wash the affected area immediately for at least 15 minutes with plenty of water and seek medical assistance.
Page 181 Fig. 107 On the windshield: automatic dimming interior rearview mirror. Sensor for light entering from the rear. Sensor for light entering from the front.
Page 182: Outside Mirrors
Fig. 108 On the windshield: manual dimming interior rearview mirror. Automatic dimming interior rearview mirror When the ignition is on, the sensors measure the amount of light entering from the rear ﬁg. 107 and from the front Depending on the measured values, the interior rearview mirror will dim automatically. If the amount of light entering the sensors is limited or interrupted, for example by a sunshade or attachment, the automatic dimming interior rearview mirror may not function or may malfunction.
Page 183 Fig. 109 In the driver door: knob for the outside mirrors. The following information describes the outside mirror functions for left-hand drive vehicles. Position corresponds to the outside mirror on the driver's side, and position corresponds to the outside mirror on the passenger's side. For right-hand drive vehicles, proceed in the reverse order. Adjusting outside mirrors 1.
Page 184 2. Adjusts the left outside mirror. The right outside mirror will be adjusted the same way (synchronized). 3. To correct the adjustment of the right outside mirror, if necessary, turn the knob to the position and adjust the right outside mirror. Folding the outside mirrors in while parking If the vehicle is locked or unlocked from the outside, the outside mirrors will automatically fold in or out.
Page 185: Sun Visors
Leave the outside mirror heating on only as long as it is needed. Otherwise fuel will be used unnecessarily. If there is a malfunction in the power outside mirror, you can adjust the position of the mirror manually by hand by pushing on the edge of the mirror surface. Sunshade Sun visors Fig. 110 In the front of the headliner: sun visor. Light. Remove from holder. Slide cover open. Adjustment options for the driver and front passenger sun visors: Fold toward the windshield. Remove from the holder and tilt toward the door ﬁg.
Page 186 Sunshade in the sunroof Fig. 111 In the headliner: buttons for controlling the sunshade. Button for opening the sunshade. Button for closing the sunshade. The power sunshade only works when the ignition is switched on. When the sunroof is tilted all the way open, the sunshade automatically moves into a position that provides ventilation. The sunshade will remain in the ventilation position after the sunroof is closed.
Page 187 This will close the sunshade without pinch protection. 2. If the sunshade still will not close, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 188: Heating And Air Conditioning System
Heating and air conditioning system Climatronic Overview of the Climatronic Climatronic is an automatic air conditioning system which warms, cools and dehumidiﬁes the air. In automatic mode, Climatronic can automatically control the air temperature, air distribution and the volume of air. Some functions of the air conditioner, as well as a climate control bar for the rear seats, depend on the vehicle equipment. Fig. 113 In the upper section of the center console: air conditioning block for the Climatronic system (version 1).
Page 189 Only start driving when all windows are clear. Only use recirculation mode for a short time. Otherwise, the windows could fog up very quickly and greatly reduce visibility. Always switch off recirculation mode as soon as it is not necessary. Air conditioner menu in the Infotainment system On the climate control bar Open the Air conditioner menu in the Infotainment system.
Page 190: Manual Air Conditioning
Manual air conditioning Overview of the manual air conditioner The manual climate control system warms, cools, and removes humidity from the air. Certain functions of the air conditioner depend on the vehicle equipment. Fig. 115 In the upper section of the center console: Climate control bar for the manual climate control system. Making Eﬃcient Use of the Air Conditioner The air conditioner is most effective when the vehicle interior is kept closed. In the event of heat build-up in the vehicle interior, brief ventilation can accelerate the cooling process.
Page 191 Adjust the temperature. The air is cooled and dehumidified in cooling mode. Apply temperature settings for the driver side to all seats. Switch the maximum cooling output on and off. Air recirculation is switched on automatically and Climatronic automatically directs air to the upper body. Setting the temperature on the Climatronic climate control bar 1. To set the temperature of the Climatronic to +22 °C (+72 °F), tap and hold the touch control in the center between Or: to set a different temperature, swipe to the right or left on the touch control.
Page 192: Defrost Function
Air distribution functions in the Air conditioner menu on the climate control bar Adjust the blower speed. Top arrow: Direct air onto the windshield. Middle arrow: Direct air to the upper body. Bottom arrow: Direct air into the footwell. Direct air to the upper body. Direct air into the footwell. Direct air to the upper body and into the footwell. Direct air onto the windshield and into the footwell. Direct air onto the windshield. Defrost function The Climatronic defrost function clears fog and ice from the windshield. The air is dehumidiﬁed and the blower is set to a higher speed. The air conditioning system's defrost function clears the windshield of fog and ice. The air must be dehumidiﬁed when the defrost function is switched on. Therefore when the defrost function is switched on, you cannot switch air recirculation on or cooling mode off.
Page 193 Seat heating and seat ventilation Overview of Seat Heating and Seat Ventilation The seat heating and seat ventilation function when the engine is running. The front seats can be equipped with either a seat heating system or a combined seat heating and seat ventilation system. There are three levels of heating for the outer rear ⇒...
Page 194 Only use the seat heating if the seat is equipped with the original seat covers. If any odor starts to develop, turn off the seat heating immediately and have it checked by suitably qualiﬁed professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 195: Steering Wheel Heating
2. Set the heating and ventilation levels via the Air conditioner menu in the Infotainment system. 3. To switch off the seat heating and seat ventilation, tap the function key in the Infotainment system. In order to save fuel, switch off the seat heating and seat ventilation as soon as possible. The seat heating and seat ventilation switch on and off automatically If you switch off the ignition, the seat heating and seat ventilation are also switched off.
Page 196: Troubleshooting
⇒ Change active combination ﬁlters Service. If the malfunction persists, contact a suitably qualiﬁed professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility. NOTICE If the air conditioner is not working and is operated further, that can cause subsequent damage.
Page 197 pool under the vehicle. This is normal and does not mean there is a leak in the system.
Page 198 Driving Steering Steering information To make it more difﬁcult to steal the vehicle, the steering must always be locked before leaving the vehicle. Steering Power steering on an electromechanical steering system adjusts automatically based on the driving speed, the steering torque, and the steering angle of the wheels. Electromechanical power steering works only when the engine is running. The steering also works if the start-stop system engages and the engine switches off.
Page 199 1. Restart the engine and drive the vehicle slowly for a short distance. 2. If the indicator light stays on, contact a suitably qualiﬁed professional and have the system checked. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 200 Pedals Information on the pedals Fig. 116 In the footwell: pedals. Accelerator pedal. Brake pedal. WARNING Objects in the driver footwell can prevent the pedals from moving. This can cause the driver to lose control of the vehicle and increases the risk of serious or fatal injuries. Make sure all pedals can always be pressed without obstructions. Only use ﬂoor mats that are suitable for your vehicle.
Page 201: Information On The Brakes
If you suspect that the brake pads are worn or the brake system is malfunctioning, immediately ﬁnd a suitably qualiﬁed professional and have the brake pads checked and worn brake pads replaced. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 202 Test the brakes carefully. Press the brake pedal carefully several times to dry the brakes and clear the ice and salt from them, as long as the visibility, weather, road, and trafﬁc conditions permit. If you are having the front brake pads checked, the rear brake pads should be checked at the same time. Regularly check the thickness of the brake pads visually by inspecting them through the openings in the wheel rims or from underneath the vehicle. If necessary, remove the wheels so that the brake pads can be inspected. For further information, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Troubleshooting...
Page 203: Start The Engine
The warning light ﬂashes or turns on red or yellow. The front brake pads are worn. 1. Immediately contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility to have the system checked. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 204 Starting the Remote Start Relay Function Fig. 117 On the remote control vehicle key: Button for remote start relay function. Button to lock the vehicle. Button for remote start relay function. You must press the following buttons on the vehicle key within ﬁve seconds to start the engine using the remote start relay ⇒ function 1. Press the button once ﬁg.
Page 205 Personal settings will be replaced by the automatic air conditioning settings the next time the vehicle is started using remote start relay. 1. To change the automatic air conditioning settings, contact a suitably qualiﬁed professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 206: Electronic Immobilizer
In the remote control vehicle key, there is a chip used to automatically deactivate the electronic immobilizer when there is a valid remote control vehicle key in the vehicle interior. ⇒ Starter The electronic immobilizer is automatically engaged as soon as the ignition is switched off button. You can only start the engine with a suitably coded Volkswagen Original vehicle key. You can obtain coded vehicle keys from an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Ignition switch Remote Control Vehicle Key Positions in the Ignition Switch...
Page 207 Fig. 118 Next to the steering wheel on the right-hand side: ignition switch. The ignition is switched off. The vehicle key can be removed. The ignition is switched on. ⇒ Start the Start the engine engine. The vehicle key returns to the position once it is released. When a vehicle key is not in the ignition lock, the steering lock can be activated. NOTICE When the ignition is switched on and the engine is switched off, the 12 V vehicle battery could drain and prevent the engine from restarting.
Page 208: Starter Button
WARNING If you leave children, people requiring assistance or animals unattended in the vehicle, they may accidentally set the vehicle in motion or be subjected to very high or low temperatures. There is a risk of accidents and serious or fatal injuries.
Page 209 Fig. 119 In the lower section of the center console: starter button. ⇒ 1. Press the starter button once without pressing the brake pedal Automatic ignition shut down for vehicles with start/stop system If the following conditions are met at the same time, the vehicle ignition is automatically switched off when there is an active engine stop and the vehicle is stationary: The driver releases their safety belt.
Page 210 WARNING If you leave children, people requiring assistance or animals unattended in the vehicle, they may accidentally set the vehicle in motion or be subjected to very high or low temperatures. There is a risk of accidents and serious or fatal injuries.
Page 211 If necessary, reﬁll with fuel as per or use jump-start. If the engine does not start, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. NOTICE Incorrect handling of the vehicle can increase wear to components, such as the engine, or cause damage.
Page 212 1. Pay attention to any text shown in the Volkswagen Digital Cockpit display. 2. Have the engine checked immediately by a suitably qualiﬁed professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Engine control malfunction The indicator light comes on in the Volkswagen Digital Cockpit.
Page 213 1. Use an authorized vehicle key. 2. If the malfunction persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Or: the engine cannot be started with the vehicle key or by brieﬂy pressing the starter button while depressing the brake pedal or the clutch pedal.
Page 214: Stopping The Engine
Sufﬁcient fuel is not available or the indicator light lit up before the vehicle was parked. The vehicle is unlocked. The hood or the trunk lid is opened. One or several vehicle doors are opened. ⇒ Selector The selector lever is not in position lever.
Page 215 WARNING Vehicles with ignition lock: If the vehicle key is removed, the steering lock may engage and it will not be possible to steer the vehicle. That can result in loss of control of the vehicle, accidents and serious or fatal injuries. Never remove the remote vehicle key from the ignition switch when the vehicle is in motion.
Page 216: Start/Stop System
Remove the vehicle key as follows: Vehicles with an automatic transmission:: 1. Press and release the lock button in the selector lever. 2. Remove the vehicle key from the ignition lock. Start/Stop system Start-stop system Function description The start-stop system automatically switches the engine off shortly before and when the vehicle comes to a halt and when stationary.
Page 217 Park Assist is activated. Selector lever position is engaged. If the conditions for automatic engine switch-off are only achieved during a stationary phase, then the engine may also switch off at this point, e.g. if the defrost function is switched off. Manually deactivating and activating the start-stop system Fig. 121 In the lower section of the center console: Button for the start-stop system.
Page 218: Automatic Transmission
⇒ Start-stop 2. Manually deactivate the start-stop system system. 3. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility to have the system inspected. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Automatic transmission Selector lever...
Page 219 engaged selector lever position is shown in the instrument cluster display. Selecting a selector lever position Fig. 122 In the center console: selector lever of the automatic transmission (general example). To change into gear from neutral position , proceed as follows: 1. Start the engine. 2. Press the brake pedal. 3. Push the selector lever into the desired selector lever position ﬁg. 122. Description of the selector lever positions The drive gears are locked. Only select this gear when the vehicle is stationary. To move the selector lever out of this position when the ignition is switched on, press the brake pedal and press the lock button on the selector lever.
Page 220 The selector lever lock prevents you from selecting a gear accidentally when in the position, causing the vehicle to roll. To release the selector lever lock, switch the ignition on and press the brake pedal. Then press the lock button on the selector lever handle ﬁg.
Page 221 Shifting using tiptronic The tiptronic mode allows you to shift gears manually on an automatic transmission. When shifting in the tiptronic program, the gear currently engaged is maintained. This applies until the system shifts gears automatically due to the current driving situation. Using tiptronic with the selector lever Fig. 123 In the center console: selector lever in the tiptronic position. 1. Push the selector lever to the right out of the selector lever position and into the tiptronic shift gate.
Page 222 2. Push the selector lever to the right out of the selector lever position and into the tiptronic shift gate. 3. Tap the selector lever back to downshift. Stopping and starting to drive uphill The steeper the hill, the lower the gear that you should select. Hill Start Assist should be used when stopping or starting uphill when the engine is running.
Page 223 ⇒ 2. If the indicator light does not turn off, do not continue driving. 3. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance. Otherwise, the transmission could become severely damaged. Transmission overheating The red warning light turns on.
Page 224 If there is a loss of power, for example due to the 12 V vehicle battery being drained, and the vehicle should be towed, then the selector lever lock must be released manually. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance.
Page 225 1. Press the brake pedal and select the drive position again. 2. If the vehicle still does not move in the desired direction, there is a system malfunction. See an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance to have the system checked.
Page 226: Driving On Slopes
indicates that the transmission is overheating. Stop the vehicle safely as soon as possible and switch off the engine if the message and audible warning are repeating approximately every 10 seconds. Let the transmission cool down. Only start driving again when the audible warning is no longer sounding. Avoid starting the vehicle and driving slowly, like at walking speed, while the transmission is overheated.
Page 227: Hill Descent Control
System function ® The DSG automated transmission selects the optimum gear itself, depending on the present gradient and current speed. The selector lever must be in the selector lever position. Downhill speed control is not active in Tiptronic mode. As the downhill speed control can only downshift as far as third gear, you may need to switch to Tiptronic mode on very steep downhill stretches.
Page 228 System function Hill descent control maintains the speed on all four wheels when driving forward or in reverse on steep inclines through automatic braking interventions. The wheels will not lock up because the Anti-Lock Brake System (ABS) remains active. When starting to drive downhill at speeds less then 30 km/h (approx. 19 mph), the speed is limited to minimum 2 km/h (approx.
Page 229: Selecting The Driving Mode
economic driving style. The suspension, steering, drive, and the air conditioner are some of the vehicle systems that can be adjusted. Different driving modes are available depending on the vehicle equipment. The inﬂuence of vehicle systems on the individual driving modes depends on the vehicle equipment. Differentiation according to the type of drive Only vehicles with all-wheel drive can be equipped with 4MOTION Active Control. Selecting the driving mode The driving mode can be selected when the ignition is switched on and the vehicle is stationary or while driving.
Page 230 2. To switch to the onroad driving modes, press the button on the dial ﬁg. 126 or tap Onroad driving mode in the Infotainment system. Displaying information about the driving mode 1. To display additional information about the selected driving mode, tap in the Infotainment system. Selecting the Custom driving mode 1.
Page 231 You can change the Drive vehicle system back to the preferred driving mode. 1. Select your desired driving mode again. Or: In order to reactivate the settings in the Sport driving mode, move the automatic transmission selector lever backwards into driving mode S. Troubleshooting gear cannot be engaged In the driving modes Offroad and Snow, it is not possible to switch to the...
Page 232 Compass: The compass shows your current direction of travel. Steering angle display: Shows the steering angle of the vehicle. For a left lock, the value is positive. For a right lock, it is negative. Altimeter: The altimeter shows your current height above sea level. Coolant temperature display: The display corresponds to the temperature display in the instrument cluster.
Page 233 WARNING ABS and ESC cannot replace the driver's attention, can only operate within the limitations of the system and were developed only for driving on developed roads. ABS and ESC are not suitable for use off-road. If you are careless, there is a risk of accidents, serious injuries and death.
Page 234 Sections of terrain that seem safe could be very dangerous and put vehicle occupants in danger. Potholes, depressions, ditches, hollows, obstacles, shallow areas, and soft and swampy ground are often not detected as such and can be completely or partially covered by snow, water, grass, or branches on the ground. Driving over such sections of terrain can cause failure of the vehicle, accidents and serious or fatal injuries.
Page 235 Fig. 128 General example: incline angle Fig. 129 General example: tilt angle Center of gravity The center of gravity of a vehicle influences the risk of rollover accidents. When driving off-road, the vehicle has a larger ground clearance and thus a higher center of gravity compared to “normal” road vehicles. Due to the higher center of gravity, there is an increased risk that the vehicle could roll over while driving.
Page 236 Refer to ⇒ Volkswagen recommends to never drive off-road alone. At least two off-roading vehicles should drive together off-road. An unexpected situation could occur at any time. Therefore, it is especially wise to have equipment that can be used to call for emergency assistance.
Page 237 When the correct gear is selected, the vehicle must normally be braked less with the brake pedal because the engine braking effect will be sufﬁcient in the majority of cases. Only accelerate as much as is necessary. Too much acceleration can cause the wheels to spin and thus loss of control of the vehicle.
Page 238 ⇒ As long as the ground is ﬁrm enough, you can drive your vehicle through still or slow-ﬂowing water 1. Drive into the water slowly and in the direction of the current. Never exceed the ramp or tilt angle. 2. Drive at a constant speed all the way to the opposite bank. Driving at a constant speed prevents engine damage caused by the ingress of water.
Page 239 Driving in sand and mud Refer to Safety precautions for driving off-road ⇒ ⇒ Braking assistance ESC and ASR must be switched on systems. ⇒ Selecting the driving 1. Select a suitable driving mode mode. ⇒ Shifting gears 2. Select a suitable gear and stay in that gear until solid ground is reached correctly.
Page 240: Driving Downhill
⇒ to move Rocking the vehicle out of place ⇒ Braking assistance 1. Switch off ASR systems. 2. Adjust the steering wheel so that it is straight. 3. Drive in reverse until the wheels begin to spin straight. 4. Engage the ﬁrst gear immediately and begin to drive forward until the wheels begin to spin again. 5.
Page 241 Use the brakes gently to reduce the risk of losing control of the vehicle. Never exceed the tilt angle of the vehicle. If it is possible and not dangerous, drive straight downhill along the fall line (maximum slope). ⇒ Offroad Use the off-road display and the hill hold assist when driving on steep hills display.
Page 242 Fig. 131 General example: exit through the side of the vehicle that is facing uphill. ⇒ Driving at an angle on a hill is dangerous when driving off-road Before driving, always check if there are other safer routes available. If you must drive at an angled position: The vehicle’s center of gravity should be as low as possible. Larger or heavier individuals should sit on the more elevated side of the vehicle.
Page 243: After Off-Road Driving
If it seems the vehicle is about to tip, immediately steer toward the downhill direction and accelerate lightly ﬁg. 130. WARNING It is dangerous to exit the vehicle positioned with a substantial sideways tilt on a hill. The overall center of gravity could shift to the side and the vehicle can lose hold, tip or ﬂip over and roll down the hill.
Page 244 . If any damage or leaks are discovered, seek assistance from suitably qualiﬁed professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 245: Breaking In The Engine
Breaking in the engine A new engine needs to be broken in during the first 1500 km (approx. 1000 miles). All moving parts should be able to work together. During the first few hours of operation, the engine has a higher internal friction than it will later. Up to 1000 km (approx. 600 miles) Do not accelerate fully. Do not use more than two thirds of the maximum engine RPM. Do not drive with a trailer. Between 1000 and 1500 km (approx. 600 to 1000 miles) 1. Increase the speed and engine RPM gradually. The driving style during the ﬁrst 1500 km (approx.
Page 246 Recommended gear for you to select. Depending on the vehicle equipment, a recommendation to select a fuel-saving gear can be displayed as a number in the instrument cluster while you are driving ﬁg. 132. Vehicles with an automatic transmission: To do this, the transmission must be in the tiptronic program. If the optimal gear is currently selected, no gear recommendation is made.
Page 247 Never leave the vehicle in neutral gear, especially when the engine is stopped. An authorized Volkswagen dealer or authorized Volkswagen Service Facility can provide you with more information about correct maintenance and replacement parts that are particularly energy efﬁcient, such as new tires.
Page 248: Driving A Loaded Vehicle
In driving situations when less power is required, the engine cylinders can deactivate automatically on vehicles with Active Cylinder Management (ACT), depending on the vehicle equipment. When the engine is switched off, no fuel is injected into the relevant cylinders, meaning that overall fuel consumption is reduced. Driving a loaded vehicle Heed the following for good vehicle handling when the vehicle is loaded: ⇒ Stow all cargo securely Transporting. Accelerate with extra care and caution. Avoid sudden braking and driving maneuvers. Brake earlier than usual. ⇒ Roof If necessary, read and heed the information about roof racks rack.
Page 249: Driving Through Water On Roads
Never use the trunk lid to secure or wedge objects. WARNING Among other substances, engine exhaust gases contain carbon monoxide, an odorless and colorless poisonous gas. If driving with the trunk lid open, poisonous exhaust may enter the vehicle interior, leading to a loss of consciousness, carbon monoxide poisoning, accidents and serious or fatal injuries.
Page 250 If the vehicle will be used temporarily or for a brief period in another country, then read and observe the following information. Safety standards and regulations Some countries have special safety standards and regulations that differ from the vehicle conﬁguration. Volkswagen recommends obtaining information about legal regulations from an authorized Volkswagen dealer or authorized Volkswagen Service Facility before driving in other countries. Selling in other countries If the vehicle is sold in another country or will be used for an extended period in another country, then the applicable legal regulations in that country must be observed.
Page 251: Driver Assistance Systems
Driver assistance systems Sensor system information Introduction Depending on the vehicle equipment, the vehicle has driver assistance systems that increase driving convenience. These driver assistance systems use some sensors and cameras (hereafter referred to as the “sensor system”) that are only partially visible to you. The sensors and cameras visually detect the vehicle's surroundings ultrasonically or by using radar waves. Installed sensor systems Depending on the vehicle equipment, the following sensor systems may be installed: Radar sensor in the front of the vehicle. Radar sensors in the rear of the vehicle.
Page 252 unexpected way in the following situations: When driving in poor weather conditions, such as heavy rain, snow or heavy spray. When driving through construction zones, tunnels or toll stations. When driving on winding roads, for example, mountain roads In front of bumps or dips in the road When driving off-road When driving in parking ramps When driving on roads with embedded metal objects, such as railroad tracks...
Page 253: Cruise Control System
The sensor system always measures straight ahead. Therefore, on tight curves, vehicles may be detected by mistake or vehicles driving ahead may not be detected. Fig. 135 Narrow vehicle. Vehicles that are driving close to your vehicle but outside the sensor range, such as motorcycles, cannot be detected. Fig. 136 Changing lanes.
Page 254 Speed range The cruise control system is available at speeds above approximately 20 km/h (approximately 15 mph) when driving forward. Driving with the Cruise Control System You can override the stored speed at any time, for example, to pass another vehicle. The regulation function is paused while the vehicle accelerates and then resumes the stored speed.
Page 255 Fig. 137 Left side of the multi-function steering wheel (variant 1). Fig. 138 Left side of the multi-function steering wheel (variant 2). Switching on 1. Press the button. No speed is saved. At this stage, the limiter will not yet start regulating your speed. Starting the regulation function...
Page 256 Cruise control system malfunction Malfunction. The yellow indicator light turns on. 1. Switch off the cruise control system and seek assistance from an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 257: Adaptive Cruise Control (Acc)
The vehicle has been braked by Autonomous Emergency Braking (Front Assist). If the problem persists, switch off the cruise control system and seek assistance from an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 258: Special Driving Situations
Take over steering immediately if a driver intervention prompt appears in the instrument cluster display or the deceleration by ACC is not sufﬁcient. Apply the brakes if the vehicle continues to roll unintentionally, e.g. after a driver intervention prompt. Special driving situations Introduction Please read the introductory information and heed the Warnings and Notice ⇒...
Page 259 Unrecognizable objects ACC only detects vehicles that are moving in the same direction. The following will not be detected: Pedestrians Animals Stationary vehicles Vehicles crossing the street or oncoming vehicles Other stationary obstacles Fig. 139 Turning and stationary vehicles. If, for example, a vehicle detected by the ACC turns or changes lanes and there is a stationary vehicle in front of this vehicle, the ACC will not react to the stationary vehicle ﬁg.
Page 260 Fig. 141 Left side of the multi-function steering wheel (variant 2). Switching on 1. Press the button. ACC is not yet functioning. Starting the regulation function 1. Press the button while driving forward. ACC saves the current speed and maintains the set distance. If the current speed is outside the speciﬁed speed range, the ACC adjusts the minimum speed when driving too slowly or the maximum speed when driving too quickly. In addition, the anti-slip regulation (ASR) is activated and ESC Sport is deactivated.
Page 261 Switching off 1. Press and hold the button. The set speed is deleted. Adjusting the ACC settings Introduction Please read the introductory information and heed the Warnings and Notice ⇒ Setting the distance Fig. 142 In the instrument cluster display: set distance during control (general example). You can set the distance at ﬁve levels from very short to very long: 1. Press the button. 2. Press the button. Steering wheel version 2: Alternatively, swipe vertically over the button area from Or: Press the button repeatedly until the preferred distance is set.
Page 262 Press the button. - 1 km/h (1 mph): Steering wheel version 2: Alternatively, swipe the button from the top to the bottom. + 10 km/h (5 mph): Press and hold the button. Pressing for the first time changes to the next-largest tens digit (km/h) or fives digit (mph).
Page 263 Painting work was carried out on or structural modiﬁcations were made to the front of the vehicle technical modiﬁcations. The original Volkswagen emblem is not used. Volkswagen recommends the use of Volkswagen original parts or Volkswagen original accessories, which you can acquire from an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 264: Automatic Braking
If you are unsure which functions are included with your vehicle depending on the vehicle equipment and country, consult suitably qualiﬁed professionals before starting your journey. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 265: Immediate Warning
Inﬂuencing factors Whether and in which speed range Autonomous Emergency Braking (Front Assist) reacts to the named objects is dependent on the following factors: Type of object. Movement direction of the object. Speed of the object. Speed of the vehicle. The work area can therefore be limited if the vehicle approaches an object very quickly and thus has little time to react. Furthermore, not all warning levels are passed through in all situations.
Page 266 When you switch on the ignition, Front Assist and the advance warning (depending on the country) are automatically switched However, Front Assist is not available or its availability is restricted while the white indicator light is turned on. Volkswagen recommends always leaving Front Assist, distance warning, and advance warning switched on. For exceptions to ⇒ Front Assist system limitations...
Page 267 Painting work was carried out on or structural modiﬁcations were made to the front of the vehicle technical modiﬁcations. The original Volkswagen emblem is not used. Volkswagen recommends the use of Volkswagen original parts or Volkswagen original accessories, which you can acquire from an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 268 ⇒ Front Assist system limitations The system limitations are not adhered to If the problem persists, turn off Autonomous Emergency Braking and contact suitably qualiﬁed professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Lane Keeping System (Lane Assist)
Page 269 the situations speciﬁed in the camera limitations, this may also occur in the following situations, among others: If lane markings are not present. When the driving style is very dynamic. When not on highways or well-developed roads. On poor road surfaces, road structures or objects. In the event of reﬂections or dazzling effects.
Page 270 Fig. 143 In the instrument cluster display: displays of Lane Assist Lane marking detected. The system is ready to monitor on the indicated side. Lane marking detected. The system is monitoring on the indicated side. The system is not ready to monitor on the indicated side (equipment-dependent). One of the following indicator lights may come on, depending on the driving situation and the instrument cluster version: System active and ready to control.
Page 271 Assist will be available once the camera is available again. Stop the engine and restart. Malfunction or fault. Stop the engine and restart. If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 272 Keeping System (Lane Assist). Note the system limitations and information regarding ACC and Lane Assist. Always pay attention and intervene yourself if necessary! Driving with Travel Assist Travel Assist automatically regulates the speed and steers the vehicle. Within the system limitations, Travel Assist can also bring the vehicle to a halt behind a stopping vehicle and drive on again. You can override the Travel Assist regulation function at any time. Displays Fig. 144 In the instrument cluster display: Display during active control.
Page 273 cannot detect all driving situations and may not react, may react with a delay, or may react in a way that is not desired. If you are careless, there is a risk of accidents, serious injuries and death. Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the vehicle.
Page 274 Fig. 146 Left side of the multi-function steering wheel (variant 2). Switching on and starting the regulation function 1. During forward travel with ACC switched on, press the button on the multi-function steering wheel. The vehicle switches from ACC to Travel Assist. Depending on the driving situation, the vehicle switches to the following system status in Travel Assist: If ACC is regulating, Travel Assist maintains the current speed and the preset distance from the vehicle driving ahead (system status inactive).
Page 275 Malfunction or fault. Stop the engine and restart. The system limitations are not adhered to. If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 276 Emergency Assist system limitations Emergency Assist detects driving situations using the same sensor technology as the Adaptive Cruise Control (ACC) and Lane Keeping System (Lane Assist). WARNING Emergency Assist is not a replacement for the driver's attention and works only within the system limitations. Emergency Assist cannot detect all driving situations and may not react, may react with a delay, or may react in a way that is not desired.
Page 277 Malfunction or fault. Switch off the Lane Keeping System (Lane Assist). Do not use semi-automated driving assistance (Travel Assist). Contact suitably qualiﬁed professionals to have the system checked. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Lane Change System (Side Assist)
Page 278 Functional limitations In addition to the situations speciﬁed in the sensor system limitations, Side Assist may not correctly interpret the trafﬁc situation in the following situations, among others: When driving in the center of two lanes. When lanes have different widths. When certain types of equipment are on the side of the road, such as high or offset guard rails.
Page 279 Malfunction or fault. The yellow indicator light in the instrument cluster display lights up. In addition, the yellow central warning light comes on. 1. Stop the engine and restart. 2. If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Malfunctioning sensor view, malfunction message, system switches off automatically...
Page 280 ⇒ Sensors and Cameras Check if there is any noticeable damage If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility. The system only becomes available again once you have switched the ignition off and back on and switched on Side Assist.
Page 281: Parking The Vehicle
Before exiting the vehicle, make sure the electronic parking brake is activated and the red warning light comes on in the Volkswagen Digital Cockpit display once the ignition has been switched off. Ignition switch: Never remove the remote vehicle key from the ignition switch when the vehicle is in motion.
Page 282: Electronic Parking Brake
NOTICE Vehicle components that are low to the ground such as the bumpers, spoilers, and parts of the suspension may collide with objects protruding up from the ground when they are driven over. The vehicle can be damaged. Drive carefully over driveways, ramps, curbs and ﬁxed barriers, as well as when driving through dips. Rear seat information The function depends on the vehicle equipment.
Page 283 Before exiting the vehicle, make sure the electronic parking brake is activated and the red warning light in the Volkswagen Digital Cockpit display comes on after switching off the ignition. Automatic switch-off when starting to drive If one of the following situations occurs when the driver door is closed, the electronic parking brake will release automatically ⇒...
Page 284: Safety Instructions
The yellow central warning light comes on. The symbol with a message is additionally shown in the instrument cluster display. There is a system malfunction. 1. Contact a suitably qualiﬁed professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility. The electronic parking brake does not switch off ⇒ Electronic parking The requirements for switching off the electronic parking brake are not met brake.
Page 285 The cameras only show two-dimensional images on the screen. Due to the lack of depth of ﬁeld, it may be difﬁcult or impossible to identify protruding objects or recesses in the road. Volkswagen recommends practicing with the parking systems in a location or parking space with no traffic in order to become acquainted with the functions. Requirements The use of parking systems, e.g. with camera assistance, may not be allowed in some countries and regions according to...
Page 286 If you use any other functions in the Infotainment system while you are parking, the parking function and its warning chimes will be deactivated. Finding a suitable parking space The length and width of the parking space must be larger than the vehicle measurements and provide enough space to maneuver. The distance when driving past the parking space is approx. 1 m (approx. 3 feet). Vehicles with Park Assist: The speed when passing the parking space is, for parking spaces parallel to the road, maximum approx.
Page 287 If you use the parking system despite a malfunction, the vehicle may be damaged. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility in the event of a parking system malfunction. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 288 1. Check the sensors on the vehicle for damage or dirt and clean them if necessary cleaning. 2. Switch the ignition off and back on again. 3. If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Malfunction of Camera Image of the Rear View Camera System The camera image is unclear, “ﬂickering”...
Page 289: Park Distance Control (Pdc)
1. Drive the vehicle over a longer distance, including around bends. The Park Assist system automatically learns the new wheel sizes. Park Distance Control (PDC) Introduction Park Distance Control assists the driver when parking and warns if there are obstacles. System function Using ultrasonic sensors, Park Distance Control detects the distance between the vehicle and an obstacle. The Park Distance Control warns you of a collision via colored segments on the screen of the Infotainment system and via ⇒...
Page 290 Fig. 149 Infotainment system: Display of Park Distance Control (general example). Obstacle display. Steering lock. Red section of the image: Nearby obstacle. The vehicle is at risk. Brake! Yellow section of the image: Obstacle in the path of the vehicle. The vehicle is at risk. Steer around the obstacle. White or gray section of the image: Obstacle outside of the vehicle's path. Switch maneuver braking on and off (depending on the vehicle equipment). Mute the warning chimes. Park Distance Control settings Depending on the vehicle equipment, settings for the Park Distance Control can be adjusted in the vehicle settings in the ⇒ Vehicle settings Infotainment system menu. Driving with a trailer If a trailer electrical system is connected, the rear sensors of the Park Distance Control are not switched on: You are not warned about obstacles.
Page 291 Fig. 150 In the center console: Park Distance Control button. Switching on 1. Select the reverse gear. Or: Press the button ﬁg. 150. Or: The vehicle will roll backward. Switching off 1. Press the button ﬁg. 150. Or: engage the P selector lever position. Park Distance Control also switches off when forward travel becomes faster. Automatic activation when driving forwards Park Distance Control activates automatically in the event of an obstacle in the front area, e.g.
Page 292 Rear View Camera (Rear View) Introduction The Rear View Camera system in the rear of the vehicle makes it easier for the driver to see behind the vehicle and assists when parking. System function The Rear View Camera system shows the area behind the vehicle on the Infotainment system screen. Depending on the ⇒ mode and vehicle equipment, orientation lines may assist in the view toward the rear WARNING The Rear View Camera system is not a replacement for the driver's attention and works only within the system limitations.
Page 293 Fig. 151 Infotainment system: Parking with the Rear View Camera system. Searching for a parking space. Steering toward the selected parking space. Aligning the vehicle within the parking space. Road surface. Selected parking space. Side boundaries of the selected parking space. Rear boundary of the parking space. Screen display Red line: Boundary or safety distance from the vehicle. Green side line: Extension of the vehicle. Adjust the brightness, contrast, and color.
Page 294 line up with the side boundaries of your parking space ﬁg. 151 4. Stop when the red horizontal line reaches the rear boundary ﬁg. 151 Parking (Rear View Camera system with parking mode selection) Safety instructions Please read the introductory information and heed the Warnings and Notice ⇒ Screen display Perpendicular parking: Guide lines help when parking in reverse perpendicular to the road. Parallel parking: Guide lines and boxes help when parking in reverse parallel to the road. Turn the steering wheel (parallel parking mode). Stop the vehicle (parallel parking mode). Cross traffic: Depiction of the area behind the vehicle and the areas to the side of the vehicle at a wide angle. Trailer or terrain assistance: Depiction of the area immediately behind the vehicle with a high zoom factor and guide lines. Red line: Boundary or safety distance from the vehicle.
Page 295 Fig. 152 Infotainment system: Parking perpendicular to the road. Searching for a parking space. Steering toward the selected parking space. Aligning the vehicle within the parking space. Road surface. Parking space. Side boundary of the parking space. Rear boundary of the parking space. 1. Press the button or function key before driving past the parking space. 2.
Page 296 Fig. 153 Infotainment system: Parking parallel to the road. Searching for a parking space. Steering toward the selected parking space. Aligning the vehicle within the parking space. Road surface. Obstacle or assisting box. Side boundary of the parking space. Obstacle or assisting box. 1. Press the button or function key before driving past the parking space. 2.
Page 297: Area View
indicates to the driver when the steering wheel must be turned. 7. Drive slowly in reverse until the stop symbol appears or the green line aligns with the side boundary of the parking space ﬁg. 153 . An ﬁg. 153 arrow indicates the remaining distance to be driven based on the number of displayed segments.
Page 298 Fig. 154 In the center console: Button for switching the Area View on and off. Switching on 1. Press the button ﬁg. 154. Or: Engage reverse gear. Switching off 1. Press the button ﬁg. 154. Changing the camera perspective Please read the introductory information and heed the Warnings and Notice Safety instructions ⇒...
Page 299 Fig. 155 Infotainment system: Area View screen display. Front camera. Rear camera. Switching between camera images 1. Tap the function keys on the image border to select a display ﬁg. 155. Sections of the screen Two sections of the screen will be shown in the Infotainment system ﬁg. 155: Left screen The vehicle is displayed from a bird’s-eye view. By tapping on one section, the display changes to the right section of the screen.
Page 300: Park Assist
Screen display Front perpendicular parking. Rear perpendicular parking. Front cross traffic. Rear cross traffic. Off-road. Display both areas next to the vehicle at the same time. Display the driver’s side only. Display the passenger's side only. Switch to trailer or off-road support (depending on the country). 3D views. Switch to top view of the vehicle and surrounding area. Top view of the vehicle and surrounding area (3D view) from directly above. Top view of the vehicle and surrounding area (3D view) from diagonally above. Vehicle and surrounding area from the side (3D view). Park Assist Introduction Park Assist displays a suitable parking space and assists the driver when parking and leaving the parking space. System function Park Assist is an extension of Park Distance Control. ⇒ Park Assist steers the vehicle into a parking space while you operate the accelerator pedal, the gears and the brake WARNING Park Assist is not a replacement for the driver's attention and works only within the system limitations.
Page 301 Watch out for obstacles on the ground when parking. Brake and stop the parking process if necessary. NOTICE Aftermarket accessories mounted on the vehicle, such as bicycle racks, can interfere with the Park Assist functionality and can cause damage. Do not use Park Assist if there are attachments ﬁtted on the vehicle. Automatic braking support may occur during parking processes if the driver accelerates too much.
Page 302 Fig. 157 In the instrument cluster display: park modes for driving into parking spaces. Parallel parking in reverse. Cross parking in reverse. Cross parking driving forward. Searching for parking spaces 1. Press the button ﬁg. 156. The yellow indicator light turns on and the parking function is active. 2. While paying attention to trafﬁc around your vehicle, drive slowly past a row of parked vehicles. Park Assist automatically looks for a suitable parking space.
Page 303 Fig. 158 In the instrument cluster display: parking perpendicular to the road. Searching for a parking space. Driving into a parking space. Maneuvering into a parking space. Prompt to drive forward. Your vehicle. Parking vehicle or obstacle. Detected parking space. Request to drive backwards. Request to brake. Progress bar (relative distance remaining). 1.
Page 304: Exiting A Parking Space
7. Accelerate carefully. 8. If a chime sounds, the indicator lights up or a message appears in the instrument cluster display, brake the vehicle. 9. At the end of a parking maneuver, always wait until Park Assist has completed all rotational movements of the steering ⇒...
Page 305: Rear Traffic Alert
3. Select the reverse gear. 4. Let go of the steering wheel when the message Steering intervention active! Check surrounding area. is displayed. 5. Accelerate carefully. 6. If a chime sounds, the indicator lights up or the prompt to drive forward appears in the instrument cluster display, brake the vehicle.
Page 306 Radar sensors behind the cover of the rear bumper monitor the rear and side areas of the vehicle. ⇒ In the even of approaching or moving objects, the driver is warned of an obstacle ﬁg. 160, If there is an obstacle, a warning signal will sound. Depending on the vehicle equipment, a colored display of the obstacle area is shown in the Infotainment system ﬁg.
Page 307: Braking Assistance Systems
Accidents and serious or fatal injuries could result. Ensure that conversion and modiﬁcations to the vehicle are only performed by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or...
Page 308 Always use suitable tires, as driving stability depends on the tires' ability to grip the road. Electronic Stability Control (ESC) ⇒ ESC is regulating the vehicle to reduce the risk of skidding and improve driving stability . The indicator light flashes yellow. Anti-Slip Regulation (ASR) ASR is regulating the vehicle to reduce the risk of the wheels spinning.
Page 309 ESC manually switched off. The yellow indicator light turns on. Troubleshooting ABS failure or malfunction The yellow indicator light turns on. 1. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends ⇒ contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility The vehicle can be braked without ABS.
Page 310 Drive at low speed to the nearest authorized Volkswagen dealer or authorized Volkswagen Service Facility to have the brake system checked. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 311: Practical Equipment
Practical equipment Storage compartments Introduction WARNING Loose objects can be thrown around the inside of the vehicleduring sudden driving or braking maneuvers. This can cause a loss of vehicle control, and can cause accidents and serious or fatal injuries. Store objects in only closed storage compartments. Always keep the storage compartments closed while driving.
Page 312 WARNING Closed beverage bottles can explode from heat and burst from frost and cause severe injuries. Never leave closed beverage bottles in an extremely hot or extremely cold vehicle. NOTICE Objects stored in the vehicle may be damaged by strong sunlight or the effects of heat or cold or cause damage to the vehicle.
Page 313 Closing the drawer 1. Slide the drawer in the opposite direction to the arrow under the front seat until it engages. WARNING An open drawer or objects falling out into the driver's footwell can hinder your operation of the pedals. This can cause accidents and serious or fatal injuries.
Page 314 Fig. 164 In the rear center armrest: cup holder (general example). There is a cup holder in the rear center armrest. To fold forward: pull the center armrest in the direction of the arrow using the loop ﬁg. 163. To fold back: fold the center armrest upward in the opposite direction of the arrow ﬁg.
Page 315 Only use electrical devices that have been tested for compliance with the applicable directives for electromagnetic compatibility. Do not use any malfunctioning devices. To reduce the risk of damage from voltage ﬂuctuations, turn electrical devices off before switching the ignition on or off and before starting the engine.
Page 316 NOTICE Using 12 V sockets for too long at maximum power can cause the fuse to blow. Never use 12 V sockets at their maximum power for longer than 10 minutes. Only ever use a single 12 V socket at maximum power. 230 V socket, 115 V socket, 100 V socket Fig. 166 In the luggage compartment on the left-hand side: 230-volt socket, 115-volt socket or 100-volt socket (depending on the vehicle equipment).
Page 317 To be able to use the 230-volt, 115-volt, or 100-volt socket again after the cool-down phase, you should ﬁrst unplug the connector of a connected device and then plug it back in again. This prevents electronic devices from inadvertently being switched back on.
Page 318 An overview of Qi-certiﬁed cell phones can be viewed under the following external link of the Wireless Power Consortium, Inc: https://www.wirelesspowerconsortium.com/products Volkswagen AG assumes no liability for the completeness and accuracy of this list. The manufacturer of the cell phone may provide additional information regarding compatibility.
Page 319 Cell phones that are not Qi-certiﬁed may be subject to limitations with regard to wireless charging. Wireless Cell Phone Charging Requirements A suitable cell phone that is no larger than the designated rear shelf and is Qi-certiﬁed. ⇒ 1. Remove any foreign objects from the storage compartment prior to charging 2.
Page 320 case. 1. Rotate the mobile phone approx. 180° with the display still facing upward on the charging surface.
Page 321: Data Transmission
Depending on the vehicle and country, there are two ways to update your vehicle: System update by a suitably qualiﬁed authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 322: Over-The-Air Update
Only use data carriers, Bluetooth devices and cell phones in the vehicle that do not contain any manipulated data or malware. Ensure that system updates provided by Volkswagen are carried out by an authorized Volkswagen dealer or authorized Volkswagen Service Facility as soon as possible once they are made available. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 323 NOTICE If special modiﬁcations are made to vehicles outside of the responsibility of Volkswagen AG, such as for service vehicles or taxis, there is a risk that these special functions, e.g. taximeter, will no longer work properly after an Over-the-Air Update.
Page 324 Download costs An Over-the-Air Update is downloaded via the factory-installed control module with an eSIM card and is free of charge. Volkswagen pays the connection charges. Time of download The download takes place automatically without a prior notiﬁcation and is possible even while driving. Once the download has been completed, you will receive notiﬁcation of a pending Over-the-Air Update.
Page 325 If the installation of an Over-the-Air Update was not successful, a corresponding error message will appear in the Infotainment system or instrument cluster. Take note of corresponding messages and warning notiﬁcations. If there was a critical installation error, control modules may no longer function or not function correctly. Functions and displays will not be available until the error is rectified. Do not use the vehicle. If this is the case, contact Volkswagen Customer Care. Can I interrupt the installation of an Over-the-Air Update? No, this is not possible.
Page 326 USB port Please read the introductory information and heed the Warnings and Notice Introduction ⇒ Using the USB port, you can transfer data and charge devices or only charge devices. USB-C port Fig. 168 USB-C connection in the vehicle (general example). The vehicle may contain the following USB-C ports: Symbol for a USB port for data transmission and charging. Symbol for a USB port for charging only. ⇒ Charging Options for Mobile Devices You can ﬁnd information about charging options and charging power here Possible USB port installation locations The number and installation locations of USB ports depend on the vehicle and vehicle equipment and are not available in all countries.
Page 327: Bluetooth Interface
Only use suitable USB connection cables. The USB connection cable must match the USB port installed in the vehicle. Dirty, overheated or damaged data carriers are not to be used. Read and heed the information provided by the manufacturer. Difference in quality between data carriers from different manufacturers can cause problems with media playback. Using USB extension cables, USB adapters or USB hubs may result in malfunctions or failure of the USB functions.
Page 328 Regardless of how you establish the Internet connection, whether via a mobile device hotspot or via the eSIM of the vehicle, ⇒ Quick you can use the Infotainment system as a Wi-Fi® hotspot for eight other mobile devices connection. This function depends on the vehicle equipment and is not available in all vehicles. If you want to use the eSIM for Internet access, you need to purchase data plans via the online shop of the Volkswagen mobile communications partner.
Page 329: Setting Up The Internet Connection
Your vehicle has been added to your VW Car-Net® account. You have paid for a data plan for your vehicle. 1. Log in to your Volkswagen user account via the VW Car-Net® app or the Car-Net portal and select the vehicle.
Page 330: Quick Connection
2. Select the network name (SSID) and network key (password) for the vehicle as follows: In the portal, under User Wi-Fi SSID and password. Or: in the app, under User Wi-Fi SSID & password. Connecting to Wi-Fi 1. Tap HOME Wi-Fi Infotainment system as hotspot. Or: Tap MENU Settings Wi-Fi...
Page 331: Technical Properties
WPS is not supported by all mobile devices. In this case, connect manually: ⇒ Internet use in the vehicle 1. Set up the Infotainment system as a Wi-Fi hotspot ⇒ Setting Up and Deactivating a Wi- 2. Connecting the Infotainment system as a client to the hotspot of a mobile device Fi® Hotspot.
Page 332 Android Auto™. Android Auto™ Wireless. The technologies listed above are operated by third parties and provided by Volkswagen. Volkswagen is not responsible if these technologies are canceled, discontinued or deactivated during the service life of the vehicle. Apps from third-party providers may be incompatible.
Page 333: Apple Carplay
App-Connect or App-Connect Wireless is set up. If any pop-up menus were dismissed during the connection process, App-Connect or App-Connect Wireless will not be available. In this case, Volkswagen recommends deleting the devices from the cell phone settings and Infotainment system and restarting the connection process.
Page 334: Android Auto
Only USB ports with data transfer are suitable for use with Android Auto. The USB cable used must be an original cable from your smartphone manufacturer. These technologies may not be available in all countries. Information on technical requirements, compatible smartphones, certified apps and availability can be found on the Volkswagen and Android Auto websites or at an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Starting Android Auto 1. Tap MENU to open the App-Connect main menu.
Page 335 2. Tap Android Auto to establish the connection with the smartphone. Disconnecting 1. Tap Close in Android Auto mode to open the App-Connect main menu. 2. Tap to end the active connection. Special conditions During an active connection with Android Auto, the following conditions apply: An active Android Auto device can also be connected with the Infotainment system via Bluetooth (hands-free proﬁle, HFP) at the same time.
Page 336: Legal Regulations
Some services, e.g. Roadside Assistance Call, are offered by third-party providers. Additional charges may apply. Further ⇒ Information Call, Roadside Assistance Call and Emergency Call Service information is available at You can ﬁnd information about how to create a Volkswagen user account, current functions and how to download the app at: carnet.vw.com Legal regulations When using services, vehicle information is sent and processed online.
Page 337 VW Car-Net® buttons is tapped. This also occurs in the event of an automatic emergency call or periodically in conjunction with using the VW Car-Net® functions. Volkswagen has the capability to determine the exact position of the vehicle at any...
Page 338 Situations that can affect system functions Even if requirements for the usage of these services have been met, the performance of Volkswagen services may be impaired or blocked by various factors that are outside of the control of Volkswagen. In particular, this includes: Maintenance, repairs, deactivations, system updates, and technical improvements to the telecommunications systems, satellites, servers, and databases.
Page 339: Infotainment System
Refer to ⇒ Some functions may contain links to websites that are administered by third parties. Volkswagen does not assume ownership of third-party sites reached through links and is not responsible for their content. Some functions may contain third-party information that originates from third-party providers. Volkswagen is not responsible for the accuracy, currentness, and completeness of this non-proprietary information, and for ensuring that the rights of third parties are not violated.
Page 340 Never replace the central processor with a used central processor from a scrap vehicle or from recycling. Always have the central processor repaired, removed and reinstalled by suitably qualiﬁed professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility. WARNING Reading information on the screen, operating the Infotainment system and connecting, inserting or removing a data carrier or audio source while driving can distract from trafﬁc.
Page 341 This can cause accidents and serious injuries. Secure or stow cell phones, external devices and Genuine Volkswagen Accessories safely outside of the airbags' deployment zones. Always secure or store cell phones, external devices, audio sources and accessories in the dedicated compartments and holders in the vehicle so that they cannot be thrown through the vehicle interior and cannot impede the driver.
Page 342: User Information
Driving recommendations and trafﬁc signs displayed in the navigation system may differ from the actual trafﬁc situation and you must not be tempted to take safety risks. Always drive attentively and be ready to intervene at any moment. Always bear in mind that trafﬁc signs, signal systems, trafﬁc regulations and local circumstances have priority over the driving recommendations and displays in the navigation system.
Page 343 shift into reverse. The volume reduction can be adjusted. The Infotainment system contains information about the software contained in the system and the licensing terms under: Setup Copyright. If you sell or loan your vehicle to someone, ensure that all of the saved data, ﬁles and settings are deleted and, if necessary, that the external SD card, the external audio sources and any data carriers are removed.
Page 344 Overview of Infotainment system Safety instructions Refer to ⇒ Fig. 169 Overview of the Infotainment system in the 8" version. Sensor areas for opening main menus and the home screen: ⇒ RADIO Radio. ⇒ MEDIA Media. ⇒ Mobile phone PHONE interface. ⇒ Voice VOICE control. The sensor area does not have a function in some countries. ⇒...
Page 345 Touch-sensitive ﬁelds 1. To open a main menu, tap the corresponding sensor area, e.g. PHONE for the phone interface. 2. To open the home screen, tap MENU . Rotary knob Press to switch the Infotainment system on or off. Turn left to decrease the volume. Turn right to increase the volume.
Page 346 Fig. 170 Overview of the Infotainment system in the 6.5" version. Function keys for opening main menus and the home screen: ⇒ RADIO : Radio mode Radio. ⇒ MEDIA : Media mode Media. MENU : home screen. ⇒ Mobile phone PHONE : Phone interface interface. ⇒ APP : App-Connect App-Connect. The button does not have a function in some countries. ⇒...
Page 347: Media Drives
Rotary knob Press to switch the Infotainment system on or off. Turn left to decrease the volume. Turn right to increase the volume. Function key for the main menu It is not possible to conﬁgure the position of the function keys. 1. To open a main menu, tap the corresponding function key e.g. for the phone interface.
Page 348 Note the dimensions for compatible SD cards. Do not use an SD card adapter. If the Infotainment system cannot read the data on an SD card, a corresponding message will be displayed on the screen. An SD card with navigation data cannot be used as a storage medium for other files. Any saved files will not be recognized by the Infotainment system. Operating the Infotainment system Safety instructions Refer to ⇒ Opening the digital manual of the Infotainment system (if available) Further information and tips on operation can be found in the digital manual for the Infotainment system. 1. Tap HOME Switching the Infotainment System On or Off The Infotainment system starts up when the ignition is switched on, unless it was previously switched off manually.
Page 349 Zooming in or out of pictures and maps shown on the screen Recommendation: Use thumb and index ﬁnger. 1. Tap and hold the screen with two ﬁngers at the same time. To zoom in on the pictures and maps shown, slowly move your ﬁngers apart. To zoom out of the pictures and maps shown, slowly move your ﬁngers together. Personalizing the Infotainment system Safety instructions Refer to...
Page 350: Cleaning The Screen
or The setting is selected and activated or switched on. or The setting is not selected and deactivated or switched off. or Open the drop-down list. Increase the set value. Reduce the set value. Go back stepwise. Go forward stepwise. Use the slide control to continuously change the set value. System settings The system settings may include the following functions, information, and setting options: Screen. Time and date. Language. Additional keyboard languages. Units. Voice control. ® Wi-Fi . Data connection.
Page 351: Function Descriptions
Or: use a cleaning cloth which is available from an authorized Volkswagen dealer or authorized Volkswagen Service Facility. For stubborn dirt: NOTICE If the screen is cleaned with incorrect cleaning agents or when dry, it may be damaged. Only apply gentle pressure.
Page 352 1. To start SCAN mode, tap SCAN, depending on the vehicle equipment. SCAN mode starts and the current station is shown on the display. The SCAN function key is shown. 2. To select a station, tap SCAN. SCAN mode stops and the station is tuned. Selecting a Station Using the Multi-function Steering Wheel Depending on the vehicle equipment, you can select stations from the station list or favorites using the multi-function steering wheel.
Page 353 If the Automatic station logo selection function is activated in the settings, the station logos are automatically assigned to the stations. In Internet radio mode, the Infotainment system obtains the station logos from an online database and assigns them automatically to the stations. Switching on Automatic Station Logo Assignment 1.
Page 354: Online Functions
favorites. Open the preset list for favorites. Displayed small in a station list: stations already saved as favorites. or Opening the settings. Symbols for AM Reception Mode Open the station list for AM stations. Manually update the station list. Open the frequency band for manually selecting the AM frequency. Symbols for the FM and FM/DAB Reception Modes Open the station list for the FM stations and, depending on the country, DAB stations. Open the frequency band for manually selecting the FM frequency. Only possible when the summarized station list is switched off. Symbols for Internet Radio operation Open full-text search. Unable to receive Internet radio. Open the Internet radio station that was last listened to. Open the 100 most popular Internet radio stations. Open available Internet Radio podcasts. Open Internet radio stations that originate from the preferred country. Open Internet radio stations that transmit programs in the preferred language. Open Internet radio stations whose programs are of the preferred genre. Open the station selection. Symbols for HD Radio operation Station supports HD Radio. or Tune the HD Radio substations. Open the Emergency list of the “HD Radio Emergency Alerts” function.
Page 355 1. Open the station selection. 2. Select the categories by which to ﬁlter the stations. Or: to start the full-text search, tap The input line is displayed. 3. Enter the name of the preferred station or the preferred category. The list of the found stations updates automatically during input. 4.
Page 356 The personalized listening proﬁle saves recommendations based on the program content currently being listened to and the latest listening history, and is regularly updated. The listening proﬁle can be set up in the Volkswagen user account and used with the SiriusXM app. Setting up a listening proﬁle 1.
Page 357 Displaying personalized SiriusXM recommendations 1. Tap For You. Listening history For each listening proﬁle, a list of SiriusXM content recently listened to is displayed. This listening history can be displayed and reset at any time. HD Radio Safety instructions Refer to ⇒ HD Radio is a digital radio station that can be received in the USA and Canada. HD Radio Technology Some AM and FM radio stations also transmit their content digitally via HD Radio Technology.
Page 358: Playing A Media File
Playlists only deﬁne the order of play and refer to the saved location of the media ﬁles within the folder structure. No media ﬁles are saved in playlists. To play a playlist, the media ﬁles must be present in the data storage device memory location, to which the playlist refers. Volkswagen is not responsible for damaged, altered or lost files on data carriers. Playing a Media File Safety instructions Refer to ⇒...
Page 359 The list of the found tracks updates automatically during input. 4. Tap the desired track. When playback starts, if the selection is located in a folder on a media source, all of the media ﬁles located in the folder will be added for playback. If a playlist is played back, all available tracks on the playlist will be added for playback.
Page 360 Media playback and media control via connected media sources. Audio playback in these formats: AAC. APE. ALAC. FLAC. MP2. MP3. MP4. Vorbis. OPUS. WMA. WAV. Video playback in these formats: MPEG-1 and MPEG-2 (.mpg, .mpeg, .mkv, .avi). ISO MPEG-4 ASP; Xvid (.mp4, .m4v, .mov, .mkv, .avi). ISO MPEG-4 AVC/H.264 (.mp4, .m4v, .mov, .mkv, .avi).
Page 361 My media: select cross-source media database My media as the media source. Connected USB devices and their folder structures may be selected under My media. Bluetooth audio: select a device connected via Bluetooth as a media source. Set up available streaming services. Streaming services which have already been set up are represented by their own logos in the list of media sources. Symbols for categories and groups of media ﬁles Music tracks. Videos. Playlists. Albums. Artists. Genres. Podcasts. Audiobooks. Video replay symbols Replay video in full-screen mode. Minimize replay. Online Functions Safety instructions Refer to ⇒ Depending on the vehicle equipment, the Infotainment system features online functions in media mode.
Page 362 The current vehicle position is determined by a global satellite system. In order to enable optimum navigation to your destination, all measured values and possible trafﬁc information are compared with the available map material. Acoustic navigation announcements and graphic displays lead you to your destination. Depending on the country, it may not be possible to select some Infotainment system functions on the screen when driving above a certain speed.
Page 363 Adapting the Navigation Map To ensure an optimum view, you can also adapt the navigation map and map view using enhanced ﬁnger movements. Moving the navigation map Recommendation: Use index ﬁnger. 1. Move the navigation map with your ﬁnger. Zooming in or out on the map view Recommendation: Use index ﬁnger. 1. Tap and hold the map twice in a row. 2.
Page 364 Additional dialog box in the route plan Tapping the route plan entries may cause a dialog box to open with additional options for these entries. The options available depend on the entry that is tapped. Functions in the split screen: Display on map Displays the selection on the map. Add waypoint Adds a waypoint to the route guidance.
Page 365 2. Tap Learn usage pattern. Displaying Suggested Routes 1. Tap Deleting saved “Learn usage pattern” data 1. To open this function's settings, tap Basic function settings. 2. Tap Delete usage pattern. Functions and Symbols Safety instructions Please read the introductory information and heed the Warnings and Notice ⇒ Navigation The functions of the navigation system depend on the vehicle equipment and are not available in all countries. Functions Entering a destination and route calculation.
Page 366: Additional Symbols
Display route overview and alternative routes to the current route guidance. Repeats the last navigation announcement. Mute or adjust volume of navigation instructions. Additional symbols Destination search: detailed destination input for an address. Traﬃc disruptions ⇒ Trafﬁc Trafﬁc disruptions are displayed on the map if the data is available to the navigation system information. ⇒ Function 1. Tap a trafﬁc disruption to open a dialog box with details descriptions.
Page 367: Off-Road Navigation
The route guidance starts automatically. Last destinations The navigation system saves up to ten of the most recent destinations to make them available for route guidance. A new destination automatically overwrites the oldest destination. Selecting the destination and starting the navigation system 1. Tap 2. Tap on the desired destination. 3.
Page 368: Navigation Data
The navigation data is automatically updated in the background. Updating navigation data manually Up-to-date navigation data for larger regions, such as Western Europe, can be downloaded online at www.volkswagen.com and stored on a suitable USB data carrier, available to buy in stores. If the Infotainment system is switched off during the process, installation will be interrupted and it will continue automatically once the system is turned on again.
Page 369: Traffic Information
The navigation data for frequently driven regions is automatically updated in the background. While and after updating the navigation data, no message appears in the Infotainment system. If you update the navigation data manually, the USB data carrier must remain permanently connected. You will not receive a notification when the update is complete. Do not disconnect the USB data carrier from the Infotainment system for a few days until the navigation data for visited regions has been fully downloaded and installed. The installation will start automatically in the background during the journey. Doing so will cancel the update process. If you disconnect the data carrier and visit a new region, the navigation data is not updated due to the lack of a USB data carrier. Displaying the map data version 1. Tap HOME System information. Or: tap MENU System information. Traﬃc information Safety instructions Please read the introductory information and heed the Warnings and Notice ⇒ Depending on the vehicle equipment, the reception of trafﬁc information may not be available in all Infotainment systems or in all countries.
Page 370 The functions depend on the vehicle equipment, are not available in all countries and depend on the cell phone used and its operating system. High speeds, poor weather and road conditions, a lot of background noise, even outside the vehicle, and the network quality can impair phone calls in the vehicle.
Page 371 ⇒ Charging Options for Mobile The Convenience phone interface can be equipped with the wireless charging function Devices. In order to use the features of the wireless charging function, you need to place a suitable cell phone correctly in the storage compartment. Depending on the vehicle equipment and cell phone compatibility, the cell phone connects to the vehicle antenna when you place it in the storage compartment.
Page 372 home screen by tapping on the home screen. Depending on the vehicle equipment, wireless charging may be deactivated while you are using the Known cell phones menu. The cable-free charging function is reactivated if you leave the menu. Connecting a cell phone Precondition: A cell phone is paired with the Infotainment system. 1. Activate Bluetooth in the cell phone. Function descriptions Please read the introductory information and heed the Warnings and Notice Safety instructions ⇒ User proﬁles An individual user proﬁle is automatically created for each paired cell phone. Data from this cell phone, e.g. contact data, is stored in the user proﬁle.
Page 373 2. Tap to connect the desired technology. Phonebook This ﬁrst time a cell phone is paired with the Infotainment system, the phonebook is saved in the Infotainment system. If necessary, conﬁrm the transfer on the cell phone. Depending on the vehicle equipment, you can save up to 5000 contacts in your phonebook. The phonebook is updated after each new connection.
Page 374 2. Tap a contact in the phone directory or search for it using the search bar. If a contact has multiple telephone numbers, tap a number on the list. Editing the speed dial key 1. Tap and hold the speed dial key until the phonebook opens. 2.
Page 375: Voice Control
Change active device. or Opening the settings. Symbols for telephone calls Handle and display a call. End or decline a call. Mute the hands-free system. Put a call on hold. Continue a call. Add participants to a phone conference or begin a phone conference. SOS or Make an emergency call (SOS). Receive breakdown assistance. Voice mail. Receive information about Volkswagen and various value added traffic and travel services. Call list symbols 1. To open the call lists, tap on or Received incoming call. or Outgoing call. Missed call. Frequent calls or favorites from your cell phone, if supported by your cell phone. Telephone number (company). Telephone number (private). Cell phone number. Fax device.
Page 376 Does my vehicle have voice control? If there is a Talk button on the multi-function steering wheel or the VOICE button is available in the Infotainment system or your vehicle understands the activation word, voice control is installed in the vehicle. In black with blue background: Voice control is active and recognizes spoken words. Test voice control before a journey to get to know the function. Differences in the voice controls Command-based voice control (standard) Only grammatically correct voice commands are recognized by the voice control.
Page 377 Start voice control by using the activation word or the Talk button on the multi-function steering wheel. Voice commands are not recognized due to a system error. Contact suitably qualiﬁed professionals for assistance. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Voice control is giving unsuitable responses Voice control has misinterpreted the question.
Page 378 This function cannot be performed by voice control. The function is not available in all languages. You can ﬁnd suggestions for voice commands in the set language in the Infotainment system. Settings within the function are preventing the device from switching on or carrying out the function. Voice control did not understand the voice command.
Page 379 Transporting Stowing luggage and cargo Stowing luggage securely in the vehicle Distribute luggage as evenly as possible in the vehicle. Do not cover any vent openings. Always stow luggage and heavy objects in the luggage compartment and place them as far forward in the compartment ⇒ as possible ⇒...
Page 380: Luggage Compartment Cover
braking efﬁciency. Always distribute the load evenly and as low down in the vehicle as possible. Secure heavy objects in the luggage compartment as far in front of the rear axle as possible. Secure any loose objects to prevent them from sliding around. Always adapt your speed and driving style to the visibility, weather, road and trafﬁc conditions.
Page 381 Recessed grip in the luggage compartment cover. Opening the luggage compartment cover Depending on vehicle equipment, there may be a luggage compartment cover located behind the second row of seats. 1. Pull the luggage compartment cover out by the handle ﬁg. 171 and pull it upward out of the side retainers. 2.
Page 382 Side panel on the luggage compartment cover. Removing the luggage compartment cover 1. Open the luggage compartment cover if necessary. 2. Press the side panel on the luggage compartment cover ﬁg. 172 in the direction of the arrow and hold it in place. 3. Remove the luggage compartment cover upwards. 4.
Page 383 Fig. 173 In the luggage compartment: Lifting up the luggage compartment floor. Opening the luggage compartment ﬂoor 1. Slide your ﬁngers into the recessed grip ﬁg. 173 and lift the luggage compartment ﬂoor in the direction of the arrow. Closing the luggage compartment ﬂoor 1. Gently lower the luggage compartment ﬂoor. To increase the amount of available storage space, depending on the vehicle equipment, it may be possible to adjust the height of the luggage compartment ﬂoor.
Page 384 Fig. 174 In the luggage compartment: Lifting up the luggage compartment floor. Opening the luggage compartment ﬂoor 1. Pull the luggage compartment ﬂoor upwards by the tab ﬁg. 174 in the direction of the arrow and remove it. Closing the luggage compartment ﬂoor 1. Insert the luggage compartment ﬂoor into the bracket and carefully move it downwards. 2. Press the luggage compartment ﬂoor downwards by the load sill until the luggage compartment ﬂoor engages. The luggage compartment ﬂoor can also be installed with the recess downwards to increase the available storage space.
Page 385 Fig. 175 In the luggage compartment: Adjusting the height of the luggage compartment floor. Opening the luggage compartment ﬂoor 1. Grasp the handle recess in the luggage compartment ﬂoor and lift up the luggage compartment ﬂoor. Closing the luggage compartment ﬂoor 1. Carefully lay down the luggage compartment ﬂoor in the original position. Adjusting the height of the luggage compartment ﬂoor Depending on vehicle equipment, you can adjust the height of the luggage compartment ﬂoor. 1.
Page 386: Luggage Compartment Features
Depending on vehicle equipment, compartments for storing small objects may be provided below the luggage compartment floor. Volkswagen recommends tying down objects to the tie-downs using fixation belts or tensioning straps. Luggage compartment features Tie-downs Fig. 176 In the luggage compartment: Tie-down (general example). Tie-down. Fig. 177 In the luggage compartment: Foldable tie-down (general example).
Page 387: Shopping Bag Hooks
Always secure elastic tensioning straps to the tie-downs in the front part of the luggage compartment ﬁrst. Then pull them to the loading edge. Secure the elastic tensioning straps to the tie-downs so that they will spring away from your body if they come off. Suitable straps and cargo securing systems are available from an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 388: Load-Through Hatch
Fig. 178 In the luggage compartment: shopping bag hooks. Fold-out shopping bag hooks. You may have shopping bag hooks in your luggage compartment for hanging light shopping bags. WARNING Luggage or other items tied to the shopping-bag hooks may tear off and be thrown into the vehicle interior during a braking maneuver or accident.
Page 389 Fig. 179 In the rear seat backrest: Open load-through hatch. Release button. Depending on the vehicle equipment, there may be a load-through hatch behind the center armrest in the rear seat backrest for transporting long objects, such as skis, inside the vehicle. Opening load-through hatch ⇒ 1. Press the release button ﬁg.
Page 390 children, are to be transported on this seat. Removable luggage compartment light Fig. 180 In the luggage compartment (right-side): Removable luggage compartment light. Light button. Depending on the vehicle equipment, there is a removable light in a bracket in the luggage compartment ﬁg. 180. When ﬁtted, the removable luggage compartment light acts as a luggage compartment light. Removing the removable luggage compartment light from the bracket 1.
Page 391: Trailer Towing
Driving with a fully loaded vehicle, e.g. with passengers and luggage. With increasing speed. Vehicles with a start/stop system Before trailer towing using towing brackets which have not been retroﬁtted by Volkswagen, the start/stop system must be ⇒ Start-stop manually deactivated and remain deactivated during the entire trailer towing process system.
Page 392 No trailer with tail lights and brake lights that require a function check for the tail light or brake light in order to be approved may be operated on this vehicle. Please consult the trailer manufacturer to ﬁnd out what approval applies to your trailer. Unused ball mount Swivel the ball mount or remove it if there is no trailer, bicycle rack or similar attached to the ball mount.
Page 393 WARNING When towing with towing brackets which have not been retroﬁtted by Volkswagen the start/stop system must always be manually deactivated. Otherwise this can lead to a failure in the brake system and can cause accidents and severe injury.
Page 394 Improperly or incorrectly connected electrical wires can electrify the trailer and lead to malfunctions in the entire vehicle electronics system as well as accidents and serious or fatal injuries. Have all work on the electrical system performed only by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized...
Page 395: Loading A Trailer
Never connect the pins in the trailer socket to one another. Have bent pins repaired only by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 396: Driving With A Trailer
The towing weight consists of the actual weights of the loaded towing vehicle and the loaded trailer. In some countries, trailers are divided into classes. Volkswagen recommends consulting with an authorized Volkswagen dealer or authorized Volkswagen Service Facility about suitable trailers. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 397 Characteristics when driving with a trailer When driving with a trailer with an overrun brake, ﬁrst brake gently then rapidly. This avoids braking jolts due to the trailer wheels locking. The braking distance increases due to the gross combination weight (of the trailer and vehicle). Use the engine as an additional brake on slopes.
Page 398: Trailer Stabilization
WARNING A poor rear view when pulling a trailer may result in accidents and serious or fatal injuries. Ensure sufﬁcient visibility behind you. Install additional rearview mirrors to ensure you have a clear rear view. Trailer stabilization Introduction Please read the introductory information and heed the Warnings and Notice ⇒ If a trailer is hitched to the vehicle and it begins to sway, the trailer stabilization can detected this and countersteer. Trailer stabilization is an additional feature of the Electronic Stability Control (ESC).
Page 399: Trailer Hitch
Trailer hitch Ball mount holder Fig. 182 Dimensions of the ball mount holder and receptacle. Suspended height of the ball mount. Distance between socket pin and ball mount. To pull a trailer you must have installed the necessary cabling, including a socket, and the corresponding trailer hitch. Since pulling a trailer represents a heavy strain for the vehicle towing it, connecting the trailer to the towing vehicle and correct dimensions for the receptacle and the ball mount holder are extremely important in order for the towing vehicle to cope with the strain to be placed on it.
Page 400: Retrofitting A Trailer Hitch
Only have work on your trailer hitch or the retroﬁtting of a trailer hitch carried out by an authorized Volkswagen dealer or authorized Volkswagen service facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 401 Bulky objects can be transported on the vehicle roof using the roof rack. If you are not sure if your vehicle is designed to have a roof rack installed, check with an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 402 Only use roof racks that are provided for the vehicle model, model year and vehicle equipment by the corresponding manufacturer. Volkswagen recommends the use of Volkswagen original parts or Volkswagen original accessories, which you can acquire from an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 403 Ensure that the roof rack is positioned correctly on the roof and that it will not affect any components of the vehicle. WARNING Securing the roof rack and base incorrectly or using them incorrectly may cause the luggage or the entire assembly to come loose from the vehicle roof.
Page 404 If loose and incorrectly secured luggage falls off the roof rack, accidents and serious or fatal injuries may occur. Use only suitable and undamaged tie-downs, ﬁxing and tensioning straps. NOTICE If the trunk lid hits the roof load, the vehicle may be damaged. Make sure the trunk lid does not run into the roof load when opening the lid.
Page 405 Refueling incorrectly can cause ﬁres, serious or fatal injuries, and vehicle damage. Only use fuel that is approved for your vehicle. Do not use any fuels containing metal and only use service additives approved by Volkswagen in the respective proportion.
Page 406 The fuel used must meet one of the following standards. The vehicle must not be refueled with other fuels If fuel with the speciﬁed standards is not available, contact suitably qualiﬁed professionals for information about which fuels are suitable for the vehicle. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 407 Premium (super gasoline): AKI 91 to 93 or RON 95. Volkswagen recommends using “TOP TIER Detergent Gasoline”, which is available in some regions, for example North America, Central America and South America. For more information on “TOP TIER Detergent Gasoline”, visit the ofﬁcial website at: https://www.toptiergas.com...
Page 408 Fig. 184 Behind the fuel filler flap: fuel tank cap (general example) Refueling procedure ⇒ Vehicle key 1. To unlock the fuel ﬁller ﬂap, unlock the vehicle with the button on the remote control vehicle key functions. ⇒ Central locking Or: to unlock the fuel ﬁller ﬂap, unlock the vehicle with the button in the driver door button.
Page 409: Exhaust System
Troubleshooting. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Otherwise, uncombusted fuel could be present in the exhaust system and then enter the atmosphere. The catalytic converter may also be damaged from overheating.
Page 410 If the engine does not run smoothly or malfunctions while driving, it can indicate poor fuel quality. 1. Reduce your speed immediately. 2. Drive with a moderate RPM and low engine load to the nearest suitably qualiﬁed professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 411 4. If the indicator light does not turn off after some time, immediately consult an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Exhaust-related malfunction The yellow indicator light turns on.
Page 412: Do-It-Yourself
Working with an unsuitable or damaged vehicle tool kit may result in accidents. This could result in serious or fatal injuries. Never work with an unsuitable or damaged vehicle tool kit. Seek assistance from an authorized Volkswagen dealer or authorized Volkswagen Service Facility if there is no suitable vehicle tool kit available.
Page 413 Lug wrench for loosening and tightening wheel bolts. Adapter for the anti-theft wheel bolt. Volkswagen recommends always keeping the adapter for the wheel bolts in the vehicle with the vehicle tool kit. The code number for the wheel bolt lock is stamped on the front of the adapter. A replacement adapter can be ordered based on this number if the adapter is lost.
Page 414: Windshield Wipers
Vehicle jack. If used, crank the vehicle jack back down so that it can be securely stowed in the vehicle. Tire Pressure Gage In some countries, there may also be a tire pressure gauge in the vehicle. Fig. 186 Additional vehicle tool kit component (general example). Tire pressure tester (depending on the country). Jack maintenance If a jack is included in the scope of the vehicle tool kit, the jack is generally not subject to any maintenance cycles. 1.
Page 415 Fig. 187 Windshield wipers in service position (general example). Activate the service position using the windshield wiper lever 1. Close the hood, driver and front passenger door. 2. Switch the ignition off and on again. ⇒ Operating the windshield wiper lever 3. Operate one-tap wiping Lifting the windshield wiper arms ⇒ 1. Move the windshield wiper arms into the service position before lifting 2.
Page 416 If wiper blades are rubbing, replace them if they are damaged or clean them if they are dirty Damaged wiper blades should be replaced immediately. Wiper blades can be obtained from suitably qualiﬁed professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Cleaning the wiper blades Windshield wiper: Move the windshield wiper arms into the service position before lifting.
Page 417 Fig. 189 Changing the rear window wiper blade. Wiper blade release button. 1. To lift a windshield wiper arm, hold it only in the area where it attaches to the wiper blade. 2. Lift the wiper arm and fold it out. 3. Press and hold the release button ﬁg.
Page 418 LEDs will malfunction. If this is the case, have the LED lights checked and replaced if necessary by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 419 12. After every bulb replacement in the front of the vehicle, have the headlight adjustment checked by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 420 3. Remove the taillight from the vehicle body. Replacing bulbs Fig. 190 Side of the luggage compartment: removing the taillight. Fuse for taillight connector. Connector for taillight. Fixing screw for taillight. Removing the taillight 1. Open the section of the side trim panel in the luggage compartment near the taillight in the direction of the arrow ﬁg.
Page 421: Replacing Fuses
Detailed information about fuse allocations can be obtained from suitably qualiﬁed professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 422: Fuses In The Engine Compartment
Dirt and moisture in the fuse boxes can damage the electrical system. Protect open fuse boxes from dirt and moisture. Avoid short circuits in the electrical system. Check that the fuse box covers are tightly sealed again and are not damaged. There are more fuses in the vehicle than are specified in this chapter. These should only be replaced by an authorized Volkswagen dealer or authorized Volkswagen Service Facility qualified in this respect. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Fuses in the engine compartment Introduction Please read the introductory information and heed the Warnings and Notice ⇒...
Page 423 Depending on the country and equipment of the vehicle, there may be deviations from the fuse numbers and slots listed in the overview. If necessary, ask for the exact fuse assignment from suitably qualiﬁed professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 424 Fig. 192 Fuse locations in the engine compartment. Fuse location ﬁg. 192: 7.5 Amp, ATO®, brake light sensor. 15 Amp, ATO®, horn. 30 Amp, ATO®, windshield wipers. Fuses in the instrument panel Please read the introductory information and heed the Warnings and Notice Introduction ⇒ Opening and Closing the Fuse Box in the Instrument Panel (Left-hand Drive Vehicles)
Page 425 Fig. 193 To the left of the steering wheel: Fuse box cover in the instrument panel (left-hand drive vehicles). Removing the cover 1. Open the storage compartment on the driver's side and empty it, if necessary. 2. Continue opening the storage compartment in the direction of the arrow and pull it out ﬁg. 193. Fitting the cover 1. Push the storage compartment into the holders of the instrument panel until it engages on both sides. 2.
Page 426 Depending on the country and equipment of the vehicle, there may be deviations from the fuse numbers and slots listed in the overview. If necessary, ask for the exact fuse assignment from suitably qualiﬁed professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 427 Fig. 195 Fuse assignment in the instrument panel. Fuse locations ﬁg. 195: 7.5 Amp, MINI®, anti-theft alarm system. 10 Amp, ATO®, automatic transmission selector mechanism. 10 Amp, MINI®, climate control bar, rear window defroster relay. 7.5 Amp, MINI®, dipped beam light switch, rain/light sensor, electronic parking brake. 7.5 Amp, MINI®, Display, Infotainment system control panel.
Page 428 40 Amp, ATO®, blower regulator. 7.5 Amp, MINI®, telephone. 20 Amp, JCASE®, power sunroof. 40 Amp, ATO®, exterior lighting on the right side. 30 Amp, ATO®, seat heating. 30 Amp, ATO®, interior lighting. 20 Amp, ATO®, cigarette lighter, sockets. Note the installation position, factory-standard fuse location as shown in the illustration.
Page 429 Fig. 196 Blown fuse (general example). ® ® A blown ﬂat connector fuse (ATO , MINI ) has metal strips that have burned through, which you can see through the transparent housing from above and from the side ﬁg. 196 ® A blown block fuse (JCASE ) is recognizable by the melted metal strip seen through the transparent housing from above ﬁg.
Page 430 Green 30 A Light green 40 A Fuses (JCASE®) Blue 20 A Pink 30 A Green 40 A 50 A Yellow 60 A Replacing fuses Fig. 197 Plastic pliers for removing or inserting a fuse (general example). 1. Remove plastic tongs from either the fuse box or the cover of the fuse box ﬁg.
Page 431: Jump-Starting
Jump-starting Introduction ⇒ For technical reasons the vehicle must not be tow-started . If the engine cannot start because the 12 V vehicle battery is dead, the 12 V vehicle battery on another vehicle can be used to start your vehicle. For vehicles with a 12 V vehicle battery in the vehicle interior or luggage compartment, the jumper cables may only be connected to the jump-start points in the engine compartment.
Page 432 Fig. 198 In the engine compartment: Negative terminal jump-start point. The jump-start point (negative terminal) is for connecting the black jumper cable. The vehicle can give and receive a jump-start using this negative terminal jump-start point. Preparing and Performing a Jump-start Introduction Please read the introductory information and heed the Warnings and Notice ⇒ Preparations Observe the following for jump-starting: ⇒ Wear suitable eye protection and safety gloves Pay attention to the operating instructions provided by the manufacturer of the jump-start cables.
Page 433 2. If a 12 V vehicle battery with a viewing window has been installed, check the color of the viewing window. If the viewing window is light yellow or has no color, do not perform a jump-start; instead, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 434 2. Wait a few minutes and then start the vehicle's engine with the discharged 12 V vehicle battery. If the engine does not start, stop the starting process after ten seconds, and try again after approximately one minute. If the engine still will not start, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Removing the jumper cables 1.
Page 435 Never remove the remote control vehicle key from the ignition lock while towing. If the vehicle loses power while it is being towed, stop towing the vehicle immediately and see an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance. NOTICE When moving the vehicle by hand, the taillights, the side spoiler on the rear window and large sheet metal surfaces may be damaged.
Page 436: Instructions For Towing
If the wheel clearance or the steering function can no longer be secured after an accident. 1. If the vehicle cannot be towed on its own wheels, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the vehicle transported by a tow truck if necessary.
Page 437 ⇒ Instructions for 2. Read and heed the information about towing towing. 3. Otherwise, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the vehicle taken away by a tow truck if necessary. ⇒ The towing eye must always be kept in the vehicle NOTICE Using a towing eye that is not suitable for the vehicle can damage the vehicle.
Page 438 Always use the towing eye from the supplied vehicle tool kit or another suitable towing eye for towing. Installing the front towing eye Fig. 200 In the right front bumper: Remove cover. Fig. 201 In the right front bumper: Screw in towing eye. 1. Remove the towing eye from the vehicle tool kit in the luggage compartment. 2. Press on the marked area of the cover in the direction of the arrow to release the catch on the cover ﬁg.
Page 439 1. Before having it towed, check that your vehicle has a threaded mount for the towing lug. 2. Read and heed the information about towing. 3. Otherwise, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the vehicle taken away by a tow truck if necessary.
Page 440 Fig. 203 In the right rear bumper: Remove the cover, variant 2. Fig. 204 In the right rear bumper: Screw in towing eye, variant 1.
Page 441 Fig. 205 In the right rear bumper: Screw in towing eye, variant 2. 1. Remove the towing eye from the vehicle tool kit in the luggage compartment. 2. Press on the marked area of the cover in the direction of the arrow to release the catch on the cover ﬁg. 202. ⇒ 3.
Page 442 Always use a tow bar speciﬁcally designed for mounting on a ball mount for towing. If you do not have a suitable tow bar, use a tow rope for towing.
Page 443: Checking And Filling
Only perform work in the engine compartment if you are familiar with the required activities. If you are not sure how to do the work in the engine compartment, go to an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 444 Always wait until you can no longer see or hear steam or engine coolant escaping from the engine compartment. WARNING The engine cooling system is under pressure when the engine is hot. If the cover is opened carelessly, coolant may spray out and cause serious burns or fatal injuries.
Page 445: Opening And Closing The Hood
2. If necessary, remove the vehicle key from the vehicle and store it outside of the vehicle so that the vehicle does not start accidentally. 3. Let the engine cool down sufﬁciently. 4. Always keep other people away from the engine compartment. 5.
Page 446 If the hood is not closed correctly, lift the hood up and try to close it again. If the hood is not correctly closed, an indicator will appear in the display of the Volkswagen Digital Cockpit. Once the hood is correctly closed, the indicator will turn off.
Page 447 All ﬂuids and operating equipment, such as engine coolant, engine oils and vehicle batteries, are continuously being developed. Have ﬂuids and operating equipment replaced by suitably qualiﬁed professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 448: Washer Fluid
1. Regularly check the ground beneath the vehicle. 2. If you see spots of ﬂuid on the ground under the vehicle, have the vehicle checked by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 449: Engine Oil
⇒ ⇒ packaging of the windshield cleaner 3. When the outside temperatures are cold, an anti-freeze agent should be added to the water so that it does not freeze. Follow the mixing instructions on the packaging of the anti-freeze agent. There is a screen in the ﬁller tube in the windshield washer ﬂuid reservoir.
Page 450 this, the engine oil level must be checked regularly and it is best to check the level before long drives. WARNING Engine oil gets extremely hot when the engine is running. Failure to take care when handling hot engine oil can cause serious bodily burns.
Page 451 Fig. 209 In the marked area: space for the sticker for engine oil standard and engine oil viscosity (general example). If you need to top up the engine oil, use an oil with the prescribed engine oil standard and engine oil viscosity ﬁg. 210. Fig. 210 Engine oil standard and engine oil viscosity label (general example). Engine oil viscosity information. Engine oil standard information. ⇒ Checking If the prescribed engine oil is used ﬁg.
Page 452: Changing The Engine Oil
Changing the engine oil and ﬁlter requires special tools and specialist knowledge. Failing to act properly may cause damage to the vehicle. For this reason, always have the engine oil and ﬁlters changed by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 453 Checking the engine oil level and adding oil Safety precautions for working in the Please read the introductory information and heed the Warnings and Notice ⇒ engine compartment Preparations Fig. 211 In the engine compartment: engine oil filler cap (general example). To avoid an incorrect oil level reading, perform the following steps: ⇒ 1. With the engine warm from operation, safely park the vehicle on a horizontal and ﬁrm surface Parking. 2. Wait at least ﬁve minutes for the engine oil to ﬂow back into the oil pan. 3.
Page 454 The engine oil level is too high. If necessary, follow the messages in the instrument cluster display or contact an ⇒ authorized Volkswagen dealer or authorized Volkswagen Service Facility Oil level in the normal range. Engine oil can be added up to the upper edge of this area, for example if there is heavy engine load.
Page 455 2. Top up the engine oil gradually in small quantities, not more than 0.5 l (0.5 quart), or follow the recommendation in the display of the Volkswagen Digital Cockpit. Volkswagen recommends using the approved engine oils in accordance with the respective VW standard.
Page 456: Engine Coolant
4. If the warning light ﬂashes, do not continue driving or let the engine run, even if the oil is at the correct level. Engine damage could result. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance.
Page 457: Engine Coolant Specifications
⇒ result in serious injuries . Have all work performed by suitably qualiﬁed professionals if necessary. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Information about warning and indicator lights can be found in the troubleshooting section at the end of the chapter ⇒...
Page 458 This may result in serious malfunctions or damage to the drive and cooling system. Only use coolant additive approved by the manufacturer. If the coolant turns brown, have it changed immediately by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 459 The coolant level cannot be checked exactly for every model, because the view of the ﬂuid level in the coolant expansion tank may be obstructed. If you cannot read off the engine coolant level accurately, contact a suitably qualiﬁed professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 460 5. Check the coolant level after one day. If the ﬁll level of the coolant reservoir again drops below the “min” minimum marking, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the cooling system checked. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 461: Brake Fluid
5. If the warning light does not turn off, do not continue driving or let the engine run, even if the engine coolant is at the correct level. 6. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance. Brake ﬂuid Introduction Brake ﬂuid absorbs moisture from the air over the course of time.
Page 462: Brake Fluid Specifications
Before using brake ﬂuid, check that the brake ﬂuid speciﬁcation on the bottle matches the vehicle requirements. Brake ﬂuid that complies with the VW standard 501 14 can be obtained from an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 463 The brake ﬂuid level cannot be checked precisely on all models because the hood or engine components may obstruct the view of the ﬂuid level in the reservoir. If you cannot read the brake ﬂuid level clearly, see an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 464 1. Stop the vehicle immediately as soon as it is safe to do so Parking. 2. Check the brake ﬂuid level. 3. If the brake ﬂuid level is too low, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. 12 V vehicle battery Introduction The 12-volt vehicle battery is a component of the electrical system and serves to supply energy to the vehicle.
Page 465 Performing work on the 12 V vehicle battery and the electrical system can cause serious injuries, ﬁres, or electric shocks. This could result in serious injuries. Always read and follow the warning information on the 12 V vehicle battery. Before performing any work on the 12 V vehicle battery, switch off the ignition and all electrical equipment and disconnect the 12 V battery negative cable.
Page 466 Always have the acid level of the 12 V vehicle battery checked by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an...
Page 467 216. Light yellow or colorless The 12 V vehicle battery acid level is too low. Have the 12 V vehicle battery replaced by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 468 ﬁnd out the component information regarding size and the required maintenance, performance, and safety features. They must possess the necessary technical documentation and equipment. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility. The vent opening on the 12 V vehicle battery must always be ⇒...
Page 469 12 V Vehicle Battery Draining If the battery is drained, it may not be possible to start the engine. The 12 V vehicle battery will be drained in the following situations: If the vehicle is parked for long periods of time without running the engine, especially if the ignition is on. If electrical equipment is used when the ignition is switched off.
Page 470 2. Turn off electrical equipment that is not needed. 3. Switch the ignition off. 4. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance. If the red warning light comes on, the start-stop system is switched off. The start-stop system will only be automatically switched on again after the engine is restarted.
Page 471 2. If the message about the battery charge level of the 12 V vehicle battery does not turn off after a few minutes despite the measures having been taken, then contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 472: Wheels And Tires
The tire and rim combinations approved by Volkswagen are speciﬁcally designed for each other. The service life of the tire depends on the tire pressure, the driving style, the way the tires are handled, and correct mounting of the tire.
Page 473 Improper installation of the tires on the rim can result in damage to the rim and cause tires to suddenly lose air or go ﬂat while driving. This can cause accidents and fatal injuries. Always have tires installed on the rim by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 474 Tires age due to physical and chemical processes that affect their function. Tires that have been stored and unused for long periods of time age more quickly than tires that are used continuously. Volkswagen recommends replacing tires that are more than six years old with new tires. This even applies to tires that may ⇒...
Page 475 This may cause the brake system to fail, the tread to separate, and the tire to rupture, resulting in serious accidents and fatal injuries. Only use tires with dimensions that do not exceed the dimensions of the tire brands approved by Volkswagen and that do not rub against other components of the vehicle.
Page 476 Rims with a bolted rim ring or accent element consist of multiple pieces. These pieces are connected together with special bolts. Damaged rims must be replaced and may only be repaired by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 477: Checking The Tire Pressure
Never loosen the bolts on rims with a bolted rim ring. Have all procedures on rims with bolted rim rings performed by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 478 A tire pressure that is too low can result in a sudden loss of air, separation of the tire tread or bursting of the tire while driving. An incorrect tire pressure shortens the service life of the tire and negatively affects driving behavior. An incorrect tire pressure can cause accidents and fatal injuries.
Page 479: Replacing Tires
Always tighten the wheel bolts to the correct tightening torque. If you do not have a torque wrench, tighten the wheel bolts with the lug wrench and then have the tightening torque checked as soon as possible by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 480 218. This will allow the tires to have approximately the same length of service life. Volkswagen recommends having the wheel replacement carried out by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 481: Winter Tires
Summer tires offer very little holding force on icy or snowy roads. Winter or all-season tires improve vehicle handling and braking performance in winter road conditions. Volkswagen recommends using winter tires on the vehicle at temperatures below +7 °C (+45 °F) or in winter road conditions. This also applies to vehicles with all-wheel drive (4MOTION).
Page 482: Snow Chains
On V winter tires, the speed restriction and required tire pressure depend on the engine. Always ask an authorized Volkswagen dealer or authorized Volkswagen Service Facility about the permitted speed and required tire pressure. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 483 If using snow chains, remove the wheel covers and rim accent rings before mounting the snow chains. However, the wheel bolts must be covered with caps for safety reasons. Caps can be obtained from an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 484: Troubleshooting
On vehicles with run-ﬂat tires (AirStop® tires): leave the object in the tire and contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Sealant that has been applied to the inside of the tire running surface will surround the object and seal the tire temporarily.
Page 485: Tire Pressure Monitoring System
Never continue driving with damaged tires or rims. Instead, seek professional assistance. If no exterior damage is visible, drive slowly and carefully to the nearest authorized Volkswagen dealer or authorized Volkswagen Service Facility to have the vehicle checked. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 486 tread circumference of a tire is signaled by the Tire Pressure Monitoring System indicator in the instrument cluster (telltale). The tire pressure recommended for the tires originally installed on the vehicle is on a sticker on the driver door jamb. Each tire, including the spare (if provided), should be checked monthly when cold and inﬂated to the inﬂation pressure recommended by the vehicle manufacturer on the vehicle placard or tire inﬂation pressure label.
Page 487 If the tire is not “ﬂat” and the tire does not need to be replaced immediately, drive slowly to the nearest authorized Volkswagen dealer or authorized Volkswagen Service Facility to have the tire pressure checked and corrected ⇒ Checking the tire pressure .
Page 488: Calibrating The Tire Pressure Monitoring System
wheel or tire, you must check whether the indicator light displays a system malfunction to make sure that the Tire Pressure ⇒ Troubleshooting the Tire Pressure Monitoring System Monitoring System is working properly Sporty driving The Tire Pressure Monitoring System may be delayed or not be displayed at all when driving with a sporty style, on winter or unpaved roads, or when driving with snow chains.
Page 489: Wheel Change
Some vehicles are delivered from the factory without a vehicle jack and lug wrench. In such cases, have the wheel changed by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 490: Preparing Your Vehicle
Only carry out the wheel change yourself if you are familiar with the necessary steps. Instead, seek assistance from an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 491 10. Remove the collapsible spare wheel, full-size spare wheel or compact spare wheel and the vehicle tool kit from the luggage compartment. WARNING Failing to heed this checklist that is provided for your own safety can cause accidents and serious injuries. Always follow the tasks in the checklist.
Page 492 side. 8. Unscrew the handwheel ﬁg. 220 in the direction of the arrow. 9. Lift the subwoofer out carefully. Installing the subwoofer: 1. Place the subwoofer carefully in the rim well. The arrow symbol with the word “FRONT” on the subwoofer must point forward.
Page 493 Installing the subwoofer: 1. Place the subwoofer carefully in the rim well. The point of the “FRONT” ﬁg. 221 arrow symbol on the subwoofer must face forward 2. Connect the connector until the lock ﬁg. 221 latches into place. 3. Turn the handwheel ﬁg.
Page 494 6. Remove the vehicle tool kit with the container. ⇒ Removing and installing the 7. Depending on the vehicle and vehicle equipment, remove the subwoofer subwoofer. 8. Remove the locking wedge ﬁg. 222 upward. 9. Turn the handwheel in the center of the spare wheel ﬁg.
Page 495 Some vehicles may be equipped with a compact spare wheel instead of a spare wheel. The compact spare wheel can be identiﬁed by a label stating “80 km/h” or “50 mph”. This label indicates the permitted maximum speed at which the tire may be driven. Do not cover the sticker while the wheel is in use. Never drive more than 200 km (125 miles) with a temporary compact spare wheel ﬁtted to the drive axle.
Page 496 3. Remove the wheel hub cover with extraction hook in the direction of the arrow. If necessary, use a lug wrench for removal ﬁg. 223. Installing the full wheel cover 1. Press the full wheel cover onto the rim so that the opening for the valve aligns with the tire valve. Make sure that the entire outer edge of the cover is secured.
Page 497 Fig. 224 Remove the caps from the wheel bolts. The caps are for protecting the wheel bolts and must be completely reattached after a wheel change. ⇒ Vehicle tool kit components 1. Take the extraction hook out of the vehicle tool kit 2. Insert the extraction hook into the opening in the cap. 3.
Page 498 Fig. 225 Loosening wheel bolts. Use a suitable lug wrench to loosen the wheel bolts. Only loosen the wheel bolts a few turns while the vehicle is not raised with the vehicle jack. 1. Slide the lug wrench all the way onto the wheel bolt. ⇒...
Page 499 Fig. 226 On the side sill: markings for the jack lift points. The vehicle jack must only be positioned at the reinforced areas on the underbody that are located behind the markings on the ⇒ vehicle body ﬁg. 226. Always use the lift point that is nearest to the wheel you are changing Positioning the vehicle jack Fig. 227 Correct jack setup.
Page 500 Fig. 228 On the left side of the vehicle at the rear: jack in position. Checklist ⇒ For your own safety, follow the points below in the order they are given 1. Position the hand crank in the mount on the jack. 2. Find the vehicle lift point ﬁg. 226 under the vehicle that is closest to the wheel you will be changing. 3.
Page 501: Changing A Wheel
ﬁg. 228. Only use jacks that are approved by Volkswagen for the vehicle. Other vehicle jacks, including those approved for other Volkswagen models, could slip. Only jack up the vehicle on level, ﬁrm ground. Sloped or soft ground can cause the vehicle to slip off the jack. If necessary, place a large, stable surface under the jack.
Page 502 2. Stow the old wheel securely in the luggage compartment. 3. Get the tightening torque of the wheel bolts checked as soon as possible at the nearest authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 503: Tire Characteristics
The Tire Pressure Monitoring System (TPMS) indicator light may indicate a system malfunction after a wheel is changed ⇒ Troubleshooting the Tire Pressure Monitoring System Tire characteristics Tire labeling and tire classiﬁcations Fig. 230 International tire labeling. ﬁg. 230Tire labeling (example), meaning Product name Individual manufacturer tire designation. The tire conforms to the legal requirements of the Department of Transportation in the USA, which is responsible for tire safety standards. Tire identiﬁcation number (TIN – may only be on the inner side of the tire) and production date: Code for the factory that produced the tire and speciﬁcations from the tire...
Page 504 ﬁg. 230Tire labeling (example), meaning Information for the end consumer about comparative values for speciﬁed base tires (standardized test procedures) ⇒ Customer information: Relative service life expectancy for the tire, based on a US- speciﬁc standard test. A tire with the speciﬁcation 280 will wear 2.8 times more slowly than a standard tire with a tread wear value of 100.
Page 505 ﬁg. 230Tire labeling (example), meaning Identiﬁcation according to international regulations with the number of the country that issued the approval. Approved E4 e4 0200477-b tires in accordance with ECE regulations are marked with an E. Tires in accordance with EU regulations are marked with an e.
Page 506 are marked as the inner and outer side. Maintain the correct position of the tire on the rim. Tire load The tire load index indicates the maximum load of an individual tires in kilograms. Some examples: 425 kg (936 lbs) 462 kg (1018 lbs) 487 kg (1073 lbs) 515 kg (1135 lbs) 545 kg (1201 lbs)
Page 507 above 240 km/h (149 mph), depending on manufacturer also ZR. The TIN is the tire serial number. UTQG tire classiﬁcation Uniform Tire Quality Grading (UTQG): Quality grades can be found where applicable on the tire sidewall between the tread shoulder and maximum section width. Example: Treadwear (number) Traction AA, A, B or C Temperature A, B or C...
Page 508 Vehicles and tires have a limited load capacity. An overloaded vehicle is difﬁcult to steer and brakes less effectively. Overloading your vehicle can also cause damage to the vehicle and tires, such as tire blowouts and sudden pressure losses. To ensure your safety and the safety of your passengers, never exceed the maximum vehicle weight. This is speciﬁed as the Gross Vehicle Weight Rating (GVWR) .
Page 509 that these items are available as factory-installed equipment (whether installed or not). Aspect ratio: The ratio of sidewall height to tire width, expressed as a percentage. A number of 50 (0.5:1 or 50%) means that the cross-sectional height is 50% of the tread width. A shorter sidewall can improve steering response and provide better overall handling, for example, on dry pavement.
Page 510 Ply separation: A parting of rubber compound between adjacent plies. Pneumatic tire: A mechanical device made of rubber, chemicals, fabric, and steel or other materials, that, when mounted on an automotive wheel, provides the traction and contains the gas or ﬂuid that sustains the load. Production options weight: The combined weight of installed regular production options weighing over 5 lbs (2.3 kg) more than the standard items they replace, and not previously considered as curb weight or accessory weight.
Page 511 Vehicle capacity weight: The total rated cargo, luggage and passenger load. Passenger load is 150 lbs (68 kilograms) times the vehicle's total seating capacity (as listed on the label inside the driver door). Vehicle maximum load on the tire: The load on an individual tire that is determined by taking each axle's share of the maximum loaded vehicle weight (GAWR) and dividing by 2.
Page 512: Maintenance
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Suitably qualiﬁed professionals can provide you with suitable accessories. Volkswagen recommends the use of Genuine Volkswagen Accessories, which you can acquire from an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 513: Washing The Vehicle
Cleaning dirt with aggressive and solvent-based products can cause permanent damage to vehicle equipment, for example even with only brief exposure on seat cushions or decorative parts. Do not allow dirt to dry. Have stubborn spots removed by a suitably qualiﬁed, authorized Volkswagen dealer or authorized Volkswagen Service Facility. Washing the vehicle...
Page 514 In cold weather, never direct a jet of water at locks, doors, or the trunk lid. Removing stubborn dirt on matte paint Soak insects or bird excrement that have adhered to the surface immediately with water and spray with a special cleaner for matte paint. Remove tar splashes on the paint surface with commercially available tar removers.
Page 515 Fig. 231 Warning sign: Do not use pressure washers in the marked area. Never use rotating nozzles. Observe the manufacturer's instructions. Only use water up to maximum +60 °C (+140 °F). Move the water jet evenly with a distance of at least 50 cm (20 inches) between the spray nozzle and all parts of the vehicle.
Page 516: Exterior Care And Cleaning
Always follow the manufacturer's instructions. Never use cleaning objects that are too hard or abrasive. Door windows, glass surfaces Remove wax residue, for example from care products, with a suitable glass cleaner or the Volkswagen Genuine cleaning cloth. Remove snow with a hand brush.
Page 517 Always note the necessary handling guidelines and the safety precautions every time before working in the engine compartment → page , Safety precautions for working in the engine compartment . If you are not familiar with this type of work, arrange for it to be done by an authorized Volkswagen dealer or...
Page 518 The plenum chamber drain can be blocked by leaves and dirt. Water that cannot drain may leak into the vehicle interior and cause damage. Have the area under the perforated cover regularly cleaned by an authorized Volkswagen dealer or authorized Volkswagen Service Facility qualiﬁed in this respect ﬁg.
Page 519 Remove contaminants and road salt with plenty of water. Clean dirty alloy wheels with a suitable rim cleaner or with Volkswagen Genuine rim cleaner. Volkswagen recommends applying a suitable hard wax or Volkswagen Genuine hard wax to the rims every three months.
Page 520: Door Windows
If necessary, treat afterwards with water. For contaminants, for example from pens or nail polish, use a suitable interior cleaner or Volkswagen Genuine interior cleaner. If necessary, treat afterward with a mild soap solution of maximum two tablespoons of neutral soap in a liter of water.
Page 521 Do not clean the instrument cluster display and the Infotainment system screen when they are dry. 1. Turn off the Infotainment system temporarily to clean it. 2. Use a suitable cleaning cloth or a Volkswagen Genuine cleaning cloth with a little water, a suitable glass cleaner or with an LCD cleaner.
Page 522: Accessories And Replacement Parts
Retroﬁtted devices that have a direct effect on vehicle control, must have an e symbol (the approval symbol for the European Union) and be approved by Volkswagen for the vehicle. Such devices could include a cruise control system or an electronically-controlled damping system.
Page 523 Only install a license plate or decorative frame for license plate holders in the position speciﬁed. Always consult an authorized Volkswagen dealer or authorized Volkswagen Service Facility if you want to install a license plate or decorative frame for a license plate holder on the vehicle. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 524 Decorative frames for license plate holders are designed for holding the license plate. The Volkswagen emblem can impede the view of the radar sensors to the front on some vehicle versions. Therefore only operate the vehicle with the original Volkswagen emblem or an emblem approved by Volkswagen.
Page 525 Only have the event memory read out and reset by suitably qualiﬁed professionals. Additional information about the saved data can be obtained from suitably qualiﬁed professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 526 A modiﬁcation to the vehicle suspension can impair the functionality of the airbag system during a collision. For example, using a rim/tire combination that is not approved by Volkswagen, lowering the vehicle, or changing the suspension stiffness including the springs, suspensions struts, shock absorbers, etc., can change the force that is measured by the airbag sensors and transmitted to the electronic control module.
Page 527 If operating radio devices, follow the legal regulations and the user guide from the manufacturer. The aftermarket installation of radio devices is subject to approval. Contact qualiﬁed professionals for more information about installing radio equipment. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 528 medical device.
Page 529: Customer Information
If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Trafﬁc Safety Administration (NHTSA) in addition to notifying Volkswagen of America, Inc. If NHTSA receives similar complaints, it may open an investigation, and if it ﬁnds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign.
Page 530 This excludes contractual or legal regulations. Due to the legal obligation to monitor products, Volkswagen is allowed to use data for ﬁeld observation as well as for research purposes and quality improvement of vehicle safety systems. For research purposes, Volkswagen provides the data to third parties in an anonymous format.
Page 531: Component Protection
If vehicle components equipped with labels and signs are replaced, suitably qualiﬁed professionals must place identical labels and signs correctly in the same locations on the new components. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 532 Refrigerant oil in the air conditioner The air conditioner is ﬁlled with refrigerant oil. For information about the type and volume of refrigerant oil used, contact a suitably qualiﬁed professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized ⇒ Repairs and technical modiﬁcations Volkswagen Service Facility Warning: the air conditioning system must only be serviced by qualified technicians.
Page 533: Product Recycling
. You, as the end user, are legally obliged to return old batteries ⇒ In many federal states, old batteries can be handed in to an authorized Volkswagen dealer or authorized Volkswagen Service Facility. You can obtain more information on return and recycling from your authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Page 534 Volkswagen has already made provision for this point: Recycling centers where you can hand over your vehicle are available throughout many federal states.
Page 535 Remote control key (vehicle) Garage door opener ID. Cockpit. Infotainment system Keyless Access. Instrument cluster, electronic immobilizer Autonomous Emergency Braking (Front Assist). Radar sensors for assistance systems Tire pressure sensors Phone interface Volkswagen Car-Net control module Wi-Fi hotspot. Central control module...
Page 536 Radio systems with this marking must be collected separately from normal household garbage and disposed of in accordance with legal requirements Symbol for limited use of certain hazardous substances in ⇒ Product recycling electrical and electronic devices in accordance with the RoHS directive. Approval numbers FCC ID: 2AAJCBR20, FCC ID: 2AAJCBR21, FCC ID: 2AA98, FCC ID: 2AA98-COLOUR5C, FCC ID: 2AA98-MEDIUM5C, FCC ID: 2AA98-MEDIUM5C21, FCC ID: 2AA98A, FCC ID: 2AHPN-WLC, FCC ID: 2AOUZ17101001, FCC ID: 2AOUZ17101002, FCC ID: 2AOUZ17101010, FCC ID: 2AOUZ17101022, FCC ID: 2AOUZ17101023, FCC ID: 2AOUZ17101031, FCC ID: 2AOUZ17101032, FCC ID: 2AOUZ17101033, FCC ID: 2AOUZ17101034, FCC ID: 2AOUZ17101041, FCC ID: 2AOUZ17101042, FCC ID: 2AOUZ17101043, FCC ID: 2AOUZ17101051, FCC ID: 2AOUZ17101052, FCC ID: 2AOUZ17101053, FCC ID: 2AOUZ17101054, FCC ID: 2AOUZ17101055,...
Page 537 This is a CONSUMER device. BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have provider's consent. Most wireless providers consent to the use of signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure, contact your provider.
Page 538: Information On Technical Data
Technical data Information on technical data General information about speciﬁcations As long as nothing else is speciﬁed or listed, the technical data applies to the base model. Different values may result due to optional equipment, different model versions, special equipment, and country-speciﬁc equipment. The speciﬁcations in the legal vehicle documents always take precedence.
Page 539: Vehicle Identification Number (Vin)
Example Vehicle manufacturer identiﬁcation: Volkswagen Passenger Vehicles Volkswagen Passenger Vehicles Volkswagen Group of America Inc., Volkswagen de México, S.A. de C.V Volkswagen de México, S.A. de C.V LLC Volkswagen Group Rus (Volkswagen/Skoda Kaluga) Garuda Matraman Motor (Indonesia) Filler characters: The ﬁller characters may vary depending on manufacturer, or contain information on the body shape and transmission type.
Page 540 Production location, plant where the vehicle was manufactured: Volkswagen plant in Chattanooga Volkswagen plant in Bratislava Volkswagen plant in Emden Volkswagen plant in Osnabrück Or: Volkswagen plant in Kaluga Volkswagen plant in Puebla Volkswagen plant in Zwickau Volkswagen plant in Pune Volkswagen plant in Uitenhage...
Page 541: Identification Label
Fig. 234 In the windshield: vehicle identification number (VIN) The VIN can be read from the outside through the viewing window in the windshield. The viewing window is at the side of the lower section of the windshield. In some models, it may be possible to display the VIN in the Service menu or in the vehicle settings, depending on the Infotainment system.
Page 542 Fig. 235 Identification label (general example): version 1. Depending on the country, the type approval number, such as the EU operating license, may be speciﬁed. Manufacturer code. Type approval. Vehicle Identification number. Gross Vehicle Weight Rating. Gross combination weight rating (towing vehicle and trailer). Front Gross Axle Weight Rating. Rear Gross Axle Weight Rating.
Page 543: Safety Certificate
Fig. 236 Identification label (general example): version 2. Depending on the country, the type approval number, such as the EU operating license, may be speciﬁed. Manufacturer code. Type approval. Vehicle Identification number. Gross Vehicle Weight Rating. Gross combination weight rating (towing vehicle and trailer). Front Gross Axle Weight Rating. Rear Gross Axle Weight Rating.
Page 544 Fig. 237 Safety certificate (general example). Fig. 238 Safety certificate (general example). A safety certiﬁcate on the driver door pillar displays the following information: Manufacturer. Country of manufacture. Date of manufacture.
Page 545 Gross vehicle weight rating. Gross axle weight ratings. Tire size. Rim size Tire pressure. Vehicle Identiﬁcation number. Type designation. Dimensions Fig. 239 Vehicle dimensions. The information in the table applies for the standard model with standard equipment. For other wheel rims, tire sizes, options, differing model designs and retroﬁtted accessories, as well as special vehicles and vehicles in other countries, these values can differ.
Page 546 Key for ﬁg. 239: Front track (in) Rear track (in) Width (in) Width from outside mirror to outside mirror (in)
Page 547 Key for ﬁg. 239: Height at curb weight (in) Height with open hood at curb weight (in) Height with open trunk lid at curb weight (in) Ground clearance at curb weight between the axles (in)
Page 548 Key for ﬁg. 239: Wheelbase at full load (in) Minimum turning circle diameter (ft) Length from bumper to bumper (in) Length with factory-installed trailer hitch – (in) All-wheel drive (4MOTION) Key for ﬁg. 239:...
Page 549 Key for ﬁg. 239: Front track (in) Rear track (in) Width (in) Width from outside mirror to outside mirror (in)
Page 550 Key for ﬁg. 239: Height at curb weight (in) Height with open hood at curb weight (in) Height with open trunk lid at curb weight (in) Ground clearance at curb weight between the axles (in)
Page 551: Tank Capacities
Key for ﬁg. 239: Wheelbase at full load (in) Minimum turning circle diameter (ft) Length from bumper to bumper (in) Length with factory-installed trailer hitch – (in) Tank capacities The fuel tank has the following volume: approx. 60 l (15.8 gal) approx.
Page 552: Gasoline Engines
Gasoline engines 2.0 l, 4 cylinder, TFSI®, 137 kW (184 hp), gasoline engine Engine overview 137 at 4360 – 6000 rpm Output 184 at 4360 – 6000 rpm Engine code (EC) DTEA 300 at 1600 – 4360 rpm Maximum torque ft-lb 221 at 1600 – 4360 rpm Transmission km/h – – Maximum speed –...
Page 553 AG8 4MOTI Transmission Braked towing weight 1500 Unbraked towing weight 1500 2731 Maximum gross combination weight rating 6020 Maximum permissible trailer tongue weight rating 7-seater: Weight speciﬁcations and axle loads Transmission 1693 – 1713 – Curb weight 3732 – 3777 –...
Page 554 2340 Gross Vehicle Weight Rating 5159 1140 Front Gross Axle Weight Rating 2513 1250 Rear Gross Axle Weight Rating 2756 7-seater: Towing weights Transmission Braked towing weight 1500...
Page 555 Unbraked towing weight 1500 2617 Maximum gross combination weight rating 5770 Maximum permissible trailer tongue weight rating This data was not available at the time of printing.
Page 556: Abbreviations Used
Abbreviations used AbbreviationMeaning...