Ctek E-Mobility Warranty Statement; Limited Warranty; Circumstances That Will Void The Limited Warranty; Additional Information - CTEK HOME LOAD BALANCING WITH CHARGESTORM CONNECTED 2 Installation Manual

CTEK E-Mobility warranty statement

Limited warranty

CTEK issues a limited warranty to the original purchaser of the product� Depending on
the product, the limited warranty period will vary� The limited warranty is not transfer-
able� The warranty applies to manufacturing faults and material defects� The warran-
ty is void if the product has been handled carelessly or repaired by anyone other than
CTEK or its authorized representatives� CTEK makes no warranty other than this limited
warranty and is not liable for any other costs other than those mentioned above, i�e� no
consequential damages� Moreover, CTEK is not obligated to any other warranty other
than this warranty�

Circumstances that will void the limited warranty

If the seal of the product is broken, purposely damaged, or in any way modified or al-
tered; including cables, electronics, mechanics or other parts of the product; products
that have been repaired by anyone other than CTEK or its authorized representatives;
products that have been subject to the use of supplies and accessories other than
those approved in writing or supplied by CTEK; improper use or non-compliance with
installation, commissioning, operation or maintenance instructions (i�e� not according
to the operation and installation manual); unauthorized modifications, changes or at-
tempted repairs; vandalism, destruction through external influence and/or persons/
animals; failure to observe applicable safety standards and regulations; faults caused
by fire, water, snow, moisture, or other liquids except as specified for normal use; prod-
ucts where the serial number is defaced, altered or removed; any utilization of a product
that is inconsistent with either the design of the product or the way CTEK intended the
product to be used; any installation and/or modifications that prevent normal service
of the product; normal wear and tear and cosmetic damage such as, but not limited to,
corrosion, scratches, dents, rust, stains, non-functional parts such as, but not limited
to, plastics and finishes; damage, fault, failure and/or imperfection caused by abuse,
tampering, illegal use, negligence, prolonged use or operation; or faults in any other way
caused by the customer/retailer/user�

Additional information

CTEK makes no other warranty than as set out herein and CTEK shall in no event be lia-
ble for any indirect or consequential damages� The faulty product shall be returned with
the receipt to the retailer/place of purchase together with a fault description� Goods
returned to CTEK will be at CTEK's discretion and only valid with an approved Return Ma-
terial Authorisation (RMA) Reference Number issued by CTEK to the purchaser� Prod-
ucts sent directly to CTEK without an RMA will be returned to the sender at the sender's
cost� The warranty period for a product is stated in the applicable product user manual
supplied with the product� The warranty is only valid if the warranty period has not ex-
pired� If the warranty claim of a faulty product is not approved by CTEK, the product
will be returned only if the sender explicitly so requests� The customer/retailer/place
of purchase will pay the freight� Faulty products will be repaired, or replaced with an
exchangeable product, and returned at CTEK's cost� If the warranty period has expired,
the product will be returned without further investigation at the cost of the customer/
retailer/place of purchase� Faulty products will be scrapped by CTEK if deemed not re-
pairable� CTEK reserves the right to vary, modify or change the terms and conditions
herein due to change(s) in availability of services, products and/or spare parts, or for
the purpose of complying with applicable policies, rules, regulations and law, without
notice�
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CTEK E-Mobility AB