Troubleshooting - ABB Ability Cassia X1000 Installation Manual

3

Troubleshooting

Forgetting the login credentials or making a mistake while configuring the WIFI network
SSID or password:
Press the reset button for 10 seconds while the gateway is powered on. This will
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reset all gateway settings to factory default values. Reset button is located at the
bottom of the gateway.
Gateway does not generate the WIFI hotspot for setup:
Check the power supply and that the blue LED is ON at the bottom of the gateway.
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If the gateway is configured to use a WIFI network, it does not generate a WIFI
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hotspot.
Try to reset the gateway by pressing the reset button for 10 seconds while the
-
gateway is powered on. Reset button is located at the bottom of the gateway.
Gateway does not connect to AC server:
Check the Internet access.
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In case a USB dongle is used, check the model is supported by the gateway and
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that the dongle has established a connection to a mobile network.
Check that the used network does not use VPN.
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Check the used network firewall settings. The necessary ports need to be open for
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outbound communication.
Check if the Router Web Security under Other tab is toggled OFF (see below).
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DOCUMENT ID
9AKK107046A4620
© Copyright 2021 ABB. All rights reserved.
Figure 15 Router web security option
REV.
K
AB B ABI LIT Y™ SM ART S ENSO R BLU ETOOTH ® G AT EWAY
DATE
November 2021
LANG. PAGE
EN 19/23