EC Line EC-VP-3100 User Manual

EC Line EC-VP-3100 User Manual

All-in-one touch pos terminal

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User Manual
EC-VP-3100
All-in-one Touch POS Terminal
EC-VP-3100 User Manual – V1

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Summary of Contents for EC Line EC-VP-3100

  • Page 1 User Manual EC-VP-3100 All-in-one Touch POS Terminal EC-VP-3100 User Manual – V1...
  • Page 2: Table Of Contents

    7.5 Network / LAN Failure ......................15 7.6 MSR Failure ..........................15 7.7 USB Failure ..........................15 7.8 Cash Drawer Doesn’t Function ....................16 7.9 Re-Boot Continuously ......................16 7.10 Printer Doesn’t Work ......................16 EC-VP-3100 User Manual – V1...
  • Page 3 8.3.1 Rear Cover ............................18 8.3.2 MSR ..............................18 8.3.3 Customer Display ..........................18 8.3.4 SATA Interface ..........................18 8.3.5 Mainboard ............................18 8.3.6 Memory Card ..........................19 8.3.7 LCD Panel ............................19 9. MAINBOARD .......................20 EC-VP-3100 User Manual – V1...
  • Page 4: Overview

    Overview Thank you for purchasing the EC-VP-3100 all in one touch POS terminal. We are committed to use up-to-date technology and provide better after-sales service continuously. Please take time to read this user manual before system installation. Note: Information in this user manual may change without prior notice 1.
  • Page 5: Electromagnetic Compatibility Statement

    This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22/European Standard EN 55022. The limits for Class A equipment were derived for commercials and industrial environments to provide reasonable protection against interference with licensed communication equipment. EC-VP-3100 User Manual – V1...
  • Page 6: Specification

    16,777,216 Colors Response Time 12ms Contrast Ratio 500:1 Viewing Angle (Up/ Down/ Left/ 20/40/45/45 Right) Touch Panel Taiwan Capacitive Touch Luminance 220 cd/m Power Input Universal AC 100-240V Output DC+12V Environment Management VESA DPMS Consumption 35MAX EC-VP-3100 User Manual – V1...
  • Page 7 GW: 6.3KG Optional 3 Tracks Magnetic Reader Support Peripherals 1-line VFD 2-line VFD Support 10 inch Monitor (with/ without Support touch) 12 inch Monitor (with/ without Support touch) 15 inch Monitor (with/ with out Support touch) EC-VP-3100 User Manual – V1...
  • Page 8: Installation Guide

    4. Installation Guide 4.1 Appearance 4.2 Power Button EC-VP-3100 User Manual – V1...
  • Page 9: Rear Panel I/O Connectors

    4.3 Rear Panel I/O Connectors At the rear panel of the EC-VP-3100 is a row of external I/O device connectors. Detail as below: Power USB*2 Output Power COM1 RJ11 USB*2 COM2 COM3 Input  RJ11 - RJ11 interface (DK port) for connection of cash drawer ...
  • Page 10: Getting Start

    5. Getting Start: This chapter describe preparation before use the EC-VP-3100. The following topics are described. 5.1 Unpacking Below are the items should include in the carton box:  EC-VP-3100 X 1  Power Supply X 1  Power cord X 1 ...
  • Page 11: Install The Msr

    3.1 Open the installer directory in the CD, select the J1900 MB drivers Double-click the “custom display” to proceed 3.3 Double-click “setup.exe” to start installation 3.4 When installation starts, click [NEXT] to proceed to the next step, until installation finish EC-VP-3100 User Manual – V1...
  • Page 12: Install The Second Display

    1. Turn the second display, secure the stand with four screws 2. Connect the power to “power output” and VGA cable 5.3.4 Connect the Cash Drawer 1. Connect the cash drawer cable 2. Test the cash drawer EC-VP-3100 User Manual – V1...
  • Page 13: Install The Touch Screen Driver

    Open the installer directory in the CD, select J1900 MB drivers Step 2: Double-click the “eGalaxTouch_5.11.0.9126”to proceed Step 3: Double-click “setup.exe” to start installation Step 4: When installation starts, click [NEXT] to proceed to the next step EC-VP-3100 User Manual – V1...
  • Page 14 Step 6: Select “install RS232 interface driver” and click [Next] to continue Step 7: Select option ”NONE”, click [Next] to continue installation Step 8: When installing USB touch, connect the USB controller and USB cable EC-VP-3100 User Manual – V1...
  • Page 15 Files\eGalaxtouch”. Click [Next] to continue installation Step 11: Select the Program Folder to install the utility. The default is ”eGalaxtouch”. Click [Next] to continue installation Step 12: Check the option to create a desktop shortcut icon EC-VP-3100 User Manual – V1...
  • Page 16: Identify The Problem

    1. Check the MSR reader cables 7.7 USB Failure 1. Check the ports which detected in Windows Device Manager 2. Reseat the USB device 3. Reinstall the USB device driver 4. Replace the USB device EC-VP-3100 User Manual – V1...
  • Page 17: Cash Drawer Doesn't Function

    2. Remove all I/O device drivers and reinstall them 3. Check the IDE cable 4. Check the memory 7.10 Printer Doesn’t Work 1. Make sure the printer is power on 2. Replace paper roll 3. Check the printer cables EC-VP-3100 User Manual – V1...
  • Page 18: Replace Field Replaceable Units (Frus)

     When replacing a falling part, other parts that have to be removed before the falling part are listed at the top of the page  To replace a part, reverse the removal procedure EC-VP-3100 User Manual – V1...
  • Page 19: Rear Cover

    8.3.2 MSR Remove the screws Disconnect the cable Remove the MSR 8.3.3 Customer display Disconnect the cables Remove the customer display with two screws 8.3.4 SATA interface Remove the hard disk interface screws Disconnect the cables EC-VP-3100 User Manual – V1...
  • Page 20: Mainboard

    8.3.6 Memory card After take out the mainboard, pull from both side of the memory slot 8.3.7 The LCD panel Tear up the black lid Disconnect the cables Remove 4 screws, then take out the LCD panel EC-VP-3100 User Manual – V1...
  • Page 21: Mainboard

    9. Mainboard EC-VP-3100 User Manual – V1...
  • Page 22 EC-VP-3100 User Manual – V1...
  • Page 23 Manufacturer: EC LINE Thank you very much for using EC Line product For service, please contact service@ecline.com.hk www.eclinepos.com EC-VP-3100 User Manual – V1...

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