Troubleshooting - Westinghouse Gen9500DF User Manual

TROUBLESHOOTING

Before attempting to service or troubleshoot the generator, the owner or service technician must first read the owner's
manual and understand and follow all safety instructions. Failure to follow all instructions may result in conditions that can
lead to voiding of the EPA certification or product warranty, serious personal injury, property damage or even death.
PROBLEM
Engine is running, but no
electrical output
Engine will not start or
remain running while
trying to start.
Generator suddenly
stops running.
WARNING
POTENTIAL CAUSE
1. Circuit breakers are tripped.
2. The power cord's plug connector is not fully
engaged in the generator's outlet.
3. Faulty or defective power cord
4. Faulty or defective electrical appliance
5. GFCI outlet is tripped
6. If trying 1-5 above does not solve the
problem, the cause might be the generator has
a fault.
1. Fuel shutoff valve is in the OFF position.
2. Generator is out of gasoline.
3. Fuel flow is obstructed.
4. Starting battery may have insufficient charge 4. On electric start models only. Check battery
5. Dirty air filter
6. Low oil level shut down switch is preventing
the unit from starting.
7. Spark plug boot is not fully engaged with
the spark plug tip.
8. Spark plug is faulty.
9. Dirty/plugged spark arrestor
10. Stale fuel
11. If trying 1-10 above does not solve the
problem, the cause might be the generator has
a fault.
1. Generator is out of fuel.
2. The low oil shut down switch has stopped
the engine.
3. Too much load
4. If trying 1-3 above does not solve the
problem,the cause might be a fault in the
generator.
SOLUTION
1. Reset the circuit breakers and check for
overload condition.
2. Verify plug connector is firmly engaged in the
generator's outlet. If using the 240V outlet, make
sure plug connector is rotated 1/4 turn in the
clockwise direction.
3. Replace power cord.
4. Try connecting a known good appliance to
verify the generator is producing electrical power.
5. Press the reset button on the GFCI outlet.
6. Take the generator to your nearest authorized
service dealer.
1. Move the fuel shut off valve to the ON position.
2. Add gasoline to the generator.
3. Inspect and clean fuel delivery passages.
output and charge battery as necessary.
5. Check and clean the air filter.
6. Check oil level and add oil if necessary.
7. Firmly push down on the spark plug boot to
ensure the boot is fully engaged
8. Remove and check the spark plug. Replace if
faulty.
9. Check and clean the spark arrestor.
10. Drain fuel and replace with fresh fuel.
11. Take the generator to your nearest authorized
service dealer.
1. Check fuel level. Add fuel if necessary.
2. Check oil level and add oil if necessary.
3. Restart the generator and reduce the load.
4. Take the generator to your nearest authorized
service dealer.
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