IBM BladeCenter S Problem Determination And Service Manual page 62

3. Contact IBM support.
Service processor communication (SP COMM) errors displayed
for a blade server
When a blade server is installed in the BladeCenter S chassis, the advanced
management module initiates communication with the service processor on the
blade server. Disruptions in this communications results in service processor
communication errors being logged in the advanced management module event
log. These errors are typically caused by problems in firmware or configuration
(either on the advanced management module or on the blade server).
Problem
You installed a new blade server in the BladeCenter S chassis, and the advanced
management module log is displaying service processor communication errors.
Investigation
Perform these steps to resolve the problem:
1. Verify that the blade server machine type and service processor (or BMC)
2. Log in to the advanced management module Web interface and view the event
3. Install the blade server into a blade server bay that is known to be working in
4. Check the IBM Support Web site to see if advanced management module
5. Update the service processor firmware on the blade server. If the failure occurs
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BladeCenter S Type 7779/8886: Problem Determination and Service Guide
firmware level is supported by the BladeCenter S chassis.
a. Check to see if there are any other working blade servers that are the same
machine type and firmware level.
b. Go to the IBM support Web site and verify that the advanced management
module firmware and the blade server service processor (BMC) firmware
supports the blade server. If not, update the advanced management module
and blade server firmware.
1) Go to http://www.ibm.com/support/.
2) In the choose support type field, select BladeCenter and click Go.
3) Under Popular links, select Software and Device Drivers.
4) Under BladeCenter device driver file matrices, select the appropriate
blade server.
log to determine how many blade servers are having service processor
communications errors. If multiple blade servers have having service processor
communications errors, restart the advanced management module. If that
resolves the error, continue monitoring the advanced management module for
these errors.
another BladeCenter S chassis that has a working blade server of the same
machine type. If the blade server works, the problem might be the blade server
bay on the BladeCenter S chassis. Contact IBM support.
firmware updates or blade server service processor firmware updates address
the error. If not, contact IBM support.
during the update process or the problem persists after updating the firmware,
replace the planar on the blade server.