Troubleshooting; Check The Current Bios Version; Perform A System Recovery; Troubleshoot Axis Camera Station - Axis Camera Station S9002 Mk II User Manual

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AXIS Camera Station S9002 Mk II Desktop Terminal

Troubleshooting

When you troubleshoot a device, always check the current BIOS version. If your device doesn't have the latest version, we recommend

to upgrade. The latest version may contain a correction that fixes your problem.

To check the current BIOS:

1. Power on the device.

2. Wait until you see the Axis splash screen. You'll see the version number above the splash screen.

If the device has had a complete system failure, you must use a recovery image to recreate the Windows® system. To download the

AXIS Recovery Kit, contact AXIS Technical Support and supply the serial number of your device.

1. Download the AXIS Recovery Kit and AXIS ISO to USB Tool.

Insert a USB drive into your computer.

Use a USB drive with a minimum of 16 GB to 32 GB.

The USB drive will be formatted, and all existing data will be erased.

3. Run the AXIS ISO to USB Tool and follow the onscreen instructions.

Writing data to the USB drive takes approximately 10 to 15 min. Don't remove the USB drive until the process is complete.

4. After the ISO to USB tool is complete, take the USB drive and plug it into your device.

5. Start your device and before the AXIS splash screen appears press F12. We recommend that you tap the F12 key repeatedly

as the device boots fast.

6. Navigate to your USB drive and press ENTER. The system boots into the AXIS Recovery Kit.

For example it should say UEFI: Sandisk.

7. Click Reinstall Operating System.

The recovery takes roughly 10 to 15 min to complete. You find detailed instructions in the download for the recovery kit.

For information about how to troubleshoot AXIS Camera Station, go to the AXIS Camera Station user manual.

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S9002 mk ii