Troubleshooting - Axis T8343 User Manual

AXIS T8343 Alert Button

Troubleshooting

Troubleshooting
Action/Status
No node ID.
Factory Reset
(This procedure
should only be used
when the controller
is inoperable.)
Failed or successful results in including/excluding the ID can be viewed on the Z-Wave Controller.
Table below lists typical problems encountered:
Symptom
Press Alert Button,
LED illuminates, but
the receiver(s) have no
response
Note
For best results, exclude the device before starting the inclusion process. For more details see the installation guide.
Description
The Z-Wave controller could not find the device and did not provide a node ID.
1. Press the tamper switch 3 times within 1.5 seconds to put the unit into
exclusion mode.
2. Within 1 second of step 1, press the tamper switch again and hold for 5
seconds.
3. Node ID is excluded. The device reverts to factory default state.
Possible Cause
1. The device is still connected, or has been
accidentally included, to a previous network.
2. Distance between the Alert Button and the
receiver(s) too far
3. Battery running low
Recommendation
8
LED indication
2-second on, 2-second off
for 2 minutes.
2-second on, 2-second off
for 2 minutes.
1. Exclude the device before
including it again.
2. Move closer to the receivers
3. Replace batteries