Mercedes-Benz E-Class Coupe 2022 Operator's Manual page 257

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T T o arr
o arrang
ange a ser
e a service appointment
vice appointment: : select Call.
#
A er your agreement, the vehicle data is
transferred and the Mercedes-Benz customer
center takes your preferred appointment date.
The information is then sent to your desired
service outlet.
This will contact you to con rm the appoint-
ment and if necessary consult about the
details.
%
If you select
Later
a er the service message
appears, the message is hidden and reap-
pears at a later time.
Tr Transf
ansferr
erred dat
ed data dur
a during a Mer
ing a Mercedes me call
cedes me call
When you make a service call via Mercedes me,
data is transmitted. This enables targeted advice
and a smooth service.
The following requirements must be ful lled for
the transfer of the data:
The vehicle is switched on.
R
The required data transfer technology is sup-
R
ported by the mobile phone network provider.
The quality of the mobile connection is su -
R
cient.
Multi-stage transfer depends on the following fac-
tors:
Reason for the initiation of the call
R
The available mobile phone transmission tech-
R
nology.
The activated Mercedes me connect services.
R
The service selected in the voice control sys-
R
tem.
Data tr
Dat
a transf
ansfer if Mer
er if Mercedes me connect ser
cedes me connect services
ar are no
e not activ
t activat ated ed
If no Mercedes me connect services are activa-
ted, the following data is transferred:
Vehicle identi cation number
R
Time of the call
R
Reason for the initiation of the call
R
Country indicator of the vehicle
R
Set language for the multimedia system
R
Telephone number of the communication plat-
R
form installed in the vehicle
MBUX multimedia system 255
If a call is made for a service appointment via the
service reminder, the following data is also trans-
mitted:
Current mileage and maintenance data
R
If a call is made a er automatic accident or break-
down detection using the multimedia system, the
following data is also transmitted:
Current mileage and maintenance data
R
Current vehicle location
R
vices
If Accident and Breakdown Management is called
via the voice control system, the following data
can also be called up from the vehicle by the
Mercedes-Benz customer center:
Current vehicle location
R
Dat
Data tr
a transf
ansfer if Mer
er if Mercedes me connect ser
cedes me connect services
ar are activ
e activat ated ed
An overview of the data transmitted can be found
in the respective terms of use for Mercedes me
connect services. These can be obtained in the
Mercedes me portal: https://
me.secure.mercedes-benz.com
255
vices

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