Supermicro SuperServer 120U-TNR User Manual page 7

6.6 GPUs ..................................................................................................................................85
Chapter 7 Troubleshooting and Support
7.1 Information Resources ........................................................................................................86
Website .............................................................................................................................86
Direct Links for the 120U-TNR System .........................................................................86
Direct Links for General Support and Information .......................................................86
7.2 BMC Interface .....................................................................................................................87
7.3 Troubleshooting Procedures .............................................................................................88
No Power ..........................................................................................................................88
No Video ...........................................................................................................................89
System Boot Failure .........................................................................................................89
Memory Errors ..................................................................................................................89
Losing the System Setup Configuration ...........................................................................89
When the System Becomes Unstable ..............................................................................89
7.4 POST Codes ......................................................................................................................91
7.5 Crash Dump Using the BMC Dashboard ............................................................................91
7.6 UEFI BIOS Recovery .........................................................................................................92
Overview ...........................................................................................................................92
Recovering the UEFI BIOS Image ....................................................................................92
Recovering the Main BIOS Block with a USB Device ......................................................92
7.7 CMOS Clear .......................................................................................................................97
7.8 BMC Reset .........................................................................................................................97
7.9 Where to Get Replacement Components ..........................................................................98
7.10 Reporting an Issue ............................................................................................................98
Technical Support Procedures ..........................................................................................98
Returning Merchandise for Service ...................................................................................98
Vendor Support Filing System ..........................................................................................99
7.11 Feedback ...........................................................................................................................99
7.12 Contacting Supermicro ....................................................................................................100
Appendix A Standardized Warning Statements for AC Systems
Appendix B System Specifications
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Contents