Supermicro SuperServer 120C-TN10R User Manual
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Supermicro SuperServer 120C-TN10R User Manual

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SuperServer
®
120C-TN10R
USER'S MANUAL
Revision 1.0

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Summary of Contents for Supermicro SuperServer 120C-TN10R

  • Page 1 SuperServer ® 120C-TN10R USER’S MANUAL Revision 1.0...
  • Page 2 State of California, USA. The State of California, County of Santa Clara shall be the exclusive venue for the resolution of any such disputes. Supermicro's total liability for all claims will not exceed the price paid for the hardware product.
  • Page 3 If you have any questions, please contact our support team at: support@supermicro.com This manual may be periodically updated without notice. Please check the Supermicro website for possible updates to the manual revision level. Secure Data Deletion A secure data deletion tool designed to fully erase all data from storage devices can be found on our website: https://www.supermicro.com/about/policies/disclaimer.cfm?url=/wdl/utility/...

  • Page 4: Table Of Contents

    Contents Contents Chapter 1 Introduction 1.1 Overview ..........................9 Network Connection Options ....................9 1.2 System Features ........................10 Front View .........................10 Drive Carrier Indicators ....................10 Control Panel .........................11 Rear View ..........................12 Power Supply Indicator ....................13 Top View ..........................14 1.3 System Architecture ......................15 1.4 Motherboard Layout ......................16 Quick Reference .......................17 Chipset Block Diagram......................19...
  • Page 5 Contents Chapter 3 Maintenance and Component Installation 3.1 Removing Power .......................28 3.2 Accessing the System ......................29 3.3 Processor and Heatsink Installation ...................30 The Processor Carrier Assembly ..................31 The Processor Heatsink Module (PHM) ................33 Installing the PHM into the CPU Socket ................34 Removing the PHM from the CPU Socket ...............37 Removing the Processor Carrier Assembly from the PHM ..........38 Removing the Processor from the Carrier Assembly............39...
  • Page 6 Contents Chapter 4 Motherboard Connections 4.1 Power Connections ......................60 4.2 Headers and Connectors ....................61 Control Panel .........................64 4.3 Input/Output Ports ......................67 4.4 Jumpers ..........................68 4.5 LED Indicators ........................69 Chapter 5 Software 5.1 Microsoft Windows OS Installation ..................70 5.2 Driver Installation ........................72 5.3 SuperDoctor 5 ........................73 ®...
  • Page 7 7.9 Where to Get Replacement Components ................100 7.10 Reporting an Issue ......................100 Technical Support Procedures ..................100 Returning Merchandise for Service .................100 Vendor Support Filing System ..................101 7.11 Feedback .........................101 7.12 Contacting Supermicro ....................102 Appendix A Standardized Warning Statements for AC Systems Appendix B System Specifications...
  • Page 8 Super Micro Computer, Inc. 980 Rock Ave. San Jose, CA 95131 U.S.A. Tel: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information) support@supermicro.com (Technical Support) Website: www.supermicro.com Europe Address: Super Micro Computer B.V. Het Sterrenbeeld 28, 5215 ML...

  • Page 9: Chapter 1 Introduction

    Chapter 1: Introduction Chapter 1 Introduction 1.1 Overview This chapter provides an outline of the functions and features of the SuperServer 120C-TN10R. The following provides an overview of the specifications and capabilities. System Overview Motherboard X12DDW-A6 Chassis LB16AC10-R860AW Processors Dual 3rd Gen Intel Xeon Scalable in P+ (LGA-4189) sockets...

  • Page 10: System Features

    Chapter 1: Introduction 1.2 System Features The following views of the system display the main features. Refer to Appendix B for additional specifications. Front View Control Panel Service/Asset Tag with BMC Password USB 2.0 Ports Figure 1-1. Front View Logical Storage Drive Numbers Item Description Ten 2.5-inch front drive bays (NVMe*/SAS*/SATA)

  • Page 11: Control Panel

    Chapter 1: Introduction Control Panel Information LED NIC LED Power LED UID Button/LED Power BMC Reset Figure 1-2. Control Panel Control Panel Features Feature Description The unit identification (UID) button turns on or off the blue light function of the Information UID button/LED LED and a blue LED on the rear of the chassis.

  • Page 12: Rear View

    Chapter 1: Introduction Information LED Color, Status Description UID has been activated using the BMC to locate Blue, blinking at 1Hz the server in a rack environment. Blue, blinking at 2Hz BMC is resetting Blue, blinking at 4Hz BMC is setting factory defaults Blue, blinking at 10Hz with Power LED BMC/BIOS firmware is updating blinking green...

  • Page 13: Power Supply Indicator

    Indicates that the power supply has a warning condition and continues to operate. Indicates that the power supply is plugged in, and is in an abnormal state. The Solid Amber system might need service. Please contact Supermicro technical support. No AC power to modules...

  • Page 14: Top View

    Chapter 1: Introduction Top View M.2 Slots Power Supply Modules SATA Ports USB 2.0 Header Dual Processors DIMM Slots Power Distributor System Fans Figure 1-4. System: Top View System Features: Top Feature Description M.2 Slots Two slots for PCIe 3.0 x2 M.2 NVMe Power Supplies Dual redundant modules SATA ports allow for one Disk-on-Module SSD mounted directly on the motherboard...

  • Page 15: System Architecture

    Chapter 1: Introduction 1.3 System Architecture This section shows the locations of the system electronic components. Riser Card Riser Card RSC-D-6G4 RSC-DR-6G4 Motherboard X12DDW-A6 Storage Backplane BPN-SAS3-LB16A-N10 Figure 1-5. Main Component Locations...

  • Page 16: Motherboard Layout

    Chapter 1: Introduction 1.4 Motherboard Layout Below is a layout of the X12DDW-A6 motherboard with jumper, connector and LED locations shown. See the table on the following page for descriptions. For detailed descriptions, pinout information and jumper settings, refer to Chapter 4 or the Motherboard Manual.

  • Page 17: Quick Reference

    Chapter 1: Introduction Quick Reference Jumper Description Default Setting JBT1 CMOS Clear Open (Normal) Pins 1-2 (Reset JFP1 Signals for JRU1 Front Control Board (JFP1) Signal Reset Jumper Power Button Use) Connector Description Battery (BT1) Onboard CMOS battery COM1 (JCOM1) Rear I/O COM port CPU1 LUIO2 (JLUIO2) Left side PCIe 4.0 x16 riser card slot supported by CPU1...
  • Page 18 Chapter 1: Introduction Connector Description Serial Link General Purpose I/O connection header (for S-SATA4/5 SuperDOM S-SGPIO2 support) SUM-13/14 BMC firmware SUM-15/16 System BIOS USB0/1 (2.0) (J35) Front Accessible USB header with two USB 2.0 connections USB2/3 (3.0) (JUSBRJ45) Rear I/O USB Port 2/ Port 3 (USB 3.0) UID (JUIDB1) Unit Identifier (UID) button VGA (JVGA1)

  • Page 19: Chipset Block Diagram

    Chapter 1: Introduction Chipset Block Diagram CPU1-B1 CPU1-A1 CPU1-D1 CPU1-C1 CPU2-C1 CPU2-D1 CPU2-A1 CPU2-B1 10.4/11.2G CPU1 CPU2 DDR4 DDR4 PECI : 31 PECI : 30 CPU1-F1 CPU1-E1 CPU1-H1 CPU1-G1 CPU2-G1 CPU2-H1 CPU2-E1 CPU2-F1 SOCKET ID: 1 SOCKET ID: 0 DMI3 PCIe GEN4 X16 JAIOM1 PCIe GEN4 X16...

  • Page 20: Chapter 2 Server Installation

    Chapter 2: Server Installation Chapter 2 Server Installation 2.1 Overview This chapter provides advice and instructions for mounting your system in a server rack. If your system is not already fully integrated with processors, system memory etc., refer to Chapter 3 for details on installing those specific components.

  • Page 21: Rack Precautions

    Chapter 2: Server Installation • This product is not suitable for use with visual display workplace devices according to §2 of the German Ordinance for Work with Visual Display Units. Rack Precautions • Ensure that the leveling jacks on the bottom of the rack are extended to the floor so that the full weight of the rack rests on them.

  • Page 22: Airflow

    Chapter 2: Server Installation Airflow Equipment should be mounted into a rack so that the amount of airflow required for safe operation is not compromised. Mechanical Loading Equipment should be mounted into a rack so that a hazardous condition does not arise due to uneven mechanical loading.

  • Page 23: Installing The Rails

    Chapter 2: Server Installation 2.4 Installing the Rails There are a variety of rack units on the market, which may require a slightly different assembly procedure. This rail set fits a rack between 25.6" and 33" deep. The following is a basic guideline for installing the system into a rack with the rack mounting hardware provided.

  • Page 24: Installing The Outer Rails Onto The Rack

    Chapter 2: Server Installation Installing the Outer Rails onto the Rack Each end of the assembled outer rail includes a bracket with square pegs to fit into your rack holes. If you have an older rack with round holes, these brackets must be removed, and you must use screws to secure the rail to the rack.

  • Page 25: Installing The Chassis Into A Rack

    Chapter 2: Server Installation 2.5 Installing the Chassis into a Rack Once rails are attached to the chassis and the rack, you can install the server. 1. Pull the middle rail out of the front of the outer rail and make sure that the ball bearing shuttle is locked at the front of the middle rail.

  • Page 26: Removing The Chassis From The Rack

    Chapter 2: Server Installation Removing the Chassis from the Rack Caution! It is dangerous for a single person to off-load the heavy chassis from the rack without assistance. Be sure to have sufficient assistance supporting the chassis when removing it from the rack.

  • Page 27: Installing The Server Into A Telco Rack

    Chapter 2: Server Installation Installing the Server into a Telco Rack To install the server into a Telco (or “open”) type rack, use L-shaped brackets (p/n MCP-290- 00016-0N) on either side of the chassis (four total). 1. Determine how far the server will extend out from the front of the rack. The chassis should be positioned so that the weight is balanced between front and back.

  • Page 28: Chapter 3 Maintenance And Component Installation

    Chapter 3: Maintenance and Component Installation Chapter 3 Maintenance and Component Installation This chapter provides instructions on installing and replacing main system components. To prevent compatibility issues, only use components that match the specifications and/or part numbers given. Installation or replacement of most components require that power first be removed from the system.

  • Page 29: Accessing The System

    Chapter 3: Maintenance and Component Installation 3.2 Accessing the System The chassis features a removable top cover for access to the internal components. Removing the Top Cover 1. Unscrew the thumbscrew at the rear of the cover and slide the cover toward the rear. 2.

  • Page 30: Processor And Heatsink Installation

    • Thermal grease is pre-applied on new heatsinks. No additional thermal grease is needed. • Refer to the Supermicro website for updates on processor support. • Graphics in this manual are for illustration only. Your components may look different.

  • Page 31: The Processor Carrier Assembly

    Chapter 3: Maintenance and Component Installation The Processor Carrier Assembly The processor carrier assembly is comprised of the processor and the processor carrier. 1. Hold the processor with the land grid array (LGA, gold contacts) facing down. Locate the gold triangle at the corner of the processor and the corresponding hollowed triangle on the processor carrier as shown below.
  • Page 32 Chapter 3: Maintenance and Component Installation 3. Locate the lever on the carrier and, if necessary, press it down as shown below. Lever 4. Align the CPU keys on the processor (A & B) with those on the carrier (a & b) as shown below.

  • Page 33: The Processor Heatsink Module (Phm)

    Chapter 3: Maintenance and Component Installation The Processor Heatsink Module (PHM) After creating the processor carrier assembly, mount the heatsink onto the carrier assembly to form the processor heatsink module (PHM). Note: If this is a new heatsink, the thermal grease has been pre-applied. Otherwise, apply the proper amount of thermal grease to the underside of the heatsink.

  • Page 34: Installing The Phm Into The Cpu Socket

    Chapter 3: Maintenance and Component Installation Installing the PHM into the CPU Socket 1. Remove the plastic protective cover from the CPU socket. Gently squeeze the grip tabs then pull the cover off. CPU Socket with Plastic Protective Cover Grip Tabs...
  • Page 35 Chapter 3: Maintenance and Component Installation 2. Locate four threaded fasteners (a, b, c, d) on the CPU socket. CPU Socket Threaded Fastener (a, b, c, d: Threaded Fasteners) CPU Socket Pin1 3. Locate four PEEK nuts (A, B, C, D) and four rotating wires (1, 2, 3, 4) on the heatsink as shown below.
  • Page 36 Chapter 3: Maintenance and Component Installation 5. Align nut A (next to the triangles and pin 1) on the heatsink with threaded fastener "a" on the CPU socket. Also align nuts B, C, D on the heatsink with threaded fasteners b, c, d on the CPU socket.

  • Page 37: Removing The Phm From The Cpu Socket

    Chapter 3: Maintenance and Component Installation Removing the PHM from the CPU Socket Be sure the system is shut down and all AC power cords are unplugged. 1. Use a t30-bit screwdriver to loosen the four PEEK nuts on the heatsink in the sequence of A, B, C, and D.

  • Page 38: Removing The Processor Carrier Assembly From The Phm

    Chapter 3: Maintenance and Component Installation Removing the Processor Carrier Assembly from the PHM Detach the four plastic clips (a, b, c, d) on the processor carrier assembly from the four corners of the heatsink (A, B, C, D) as shown below, and lift off the processor carrier assembly. Processor Carrier Assembly Pin 1 Pin 1...

  • Page 39: Removing The Processor From The Carrier Assembly

    Chapter 3: Maintenance and Component Installation Removing the Processor from the Carrier Assembly Unlock the lever from its locked position and push it upwards to disengage the processor from the carrier as shown below right. Carefully remove the processor from the carrier. Processor Carrier Assembly Lever Note: Handle the processor with care to avoid damage.

  • Page 40: Memory

    Chapter 3: Maintenance and Component Installation 3.4 Memory Memory Support The X12DDW-A6 has 16 DIMM slots for up to 4TB of 3DS LRDIMM/LRDIMM/3DS RDIMM/ RDIMM DDR4 ECC memory or Intel Optane PMem 200 Series with speeds of 3200MHz. Intel Optane PMem is supported by the 3rd Gen Intel Xeon Scalable Platinum, Gold and selected Silver processors only.
  • Page 41 Chapter 3: Maintenance and Component Installation Use the DIMM slots listed below for memory modules. This memory population table is based on guidelines provided by Intel to support Supermicro motherboards. Memory Population for the X12 DP Motherboard, 16 DIMM Slots...

  • Page 42: Optane Pmem Population

    Chapter 3: Maintenance and Component Installation Optane PMem Population Intel Optane PMem 200 Series, up to 8TB of PMem and 4TB DDR4. Symmetric Population for Each CPU with PMem DIMM DIMMs & AD interl- Modes PMem leve 1 - x4 DDR4 DDR4 DDR4...

  • Page 43: Memory Population Guidelines

    Balance memory. Using unbalanced memory topology, such as populating two DIMMs in one channel while populating one DIMM in another channel, reduces performance. It is not recommended for Supermicro systems. • In dual-CPU configurations, memory must be installed in the slots associated with the installed CPUs.

  • Page 44: Installing Memory

    Chapter 3: Maintenance and Component Installation Installing Memory Electrostatic Discharge (ESD) can damage electronic com ponents including memory modules. To avoid damaging DIMM modules, it is important to handle them carefully. The following measures are generally sufficient. • Use a grounded wrist strap designed to prevent static discharge. •...

  • Page 45: Motherboard Battery

    Chapter 3: Maintenance and Component Installation 3.5 Motherboard Battery The motherboard uses non-volatile memory to retain system information when system power is removed. This memory is powered by a lithium battery residing on the motherboard. Replacing the Battery Begin by removing power from the system.

  • Page 46: Storage Drives

    These carriers also help promote proper airflow. Each carrier has a small space on the front to receive a label, orange or purple, to help distinguish NVMe or SAS/SATA. Note: Enterprise level hard disk drives are recommended for use in Supermicro servers. For compatible storage drives, see the X12DDW-A6 motherboard web page.
  • Page 47 Chapter 3: Maintenance and Component Installation Installing a Drive 1. Remove the dummy drive, which comes pre-installed in the drive carrier. Pull out the two locking clasps on the left outside of the carrier and lift out the dummy drive. 2.

  • Page 48: Hot-Swap For Nvme Drives

    Chapter 3: Maintenance and Component Installation Hot-Swap for NVMe Drives Supermicro servers support NVMe surprise hot-swap. For even better data security, NVMe orderly hot-swap is recommended. NVMe drives can be ejected and replaced remotely using the BMC Dashboard. Note: If you are using VROC, see the VROC section in this manual instead.

  • Page 49: Checking The Temperature Of An Nvme Drive

    Chapter 3: Maintenance and Component Installation Checking the Temperature of an NVMe Drive There are two ways to check using the BMC Dashboard. Checking a Drive • BMC Dashboard > Server Health > NVMe SSD – Shows the temperatures of all NVMe drives.

  • Page 50: System Cooling

    Chapter 3: Maintenance and Component Installation 3.7 System Cooling Fans Six 4-cm counter-rotating fans provide the cooling for the system. Each fan unit is actually made up of two fans joined back-to-back, which rotate in opposite directions. This counter- rotating action generates exceptional airflow and works to dampen vibration levels. Make sure the chassis top cover makes a good seal so air circulates properly through the chassis.

  • Page 51: Air Shrouds

    Chapter 3: Maintenance and Component Installation 5. Place the replacement fan into the vacant space in the housing while checking proper orientation. Ensure the mounting pins are secured in the housing. 6. Connect the fan power cable to the motherboard. 7.

  • Page 52: Power Supply

    • Solid Amber: When illuminated, indicates that the power supply is plugged in, and is in an abnormal state. The system might need service. Please contact Supermicro technical support. Changing the Power Supply Module: 1. Unplug the AC cord from the module to be replaced.

  • Page 53: Aiom Cards

    Chapter 3: Maintenance and Component Installation 3.9 AIOM Cards The system supports up to two advanced input/output module (AIOM) network port cards, PCIe 4.0. AIOM Configurations Slot Mechanical Electrical Small Form Factor, OCP 3.0 x16 (CPU1) Small Form Factor, OCP 3.0 x16 (CPU2) Figure 3-12.

  • Page 54: Pcie Expansion Cards

    Chapter 3: Maintenance and Component Installation 3.10 PCIe Expansion Cards The system accepts two full-height, half-length expansion cards, mounted on riser cards and brackets. Figure 3-14. Expansion Card Slots in the Chassis Expansion Card Configurations Slot Mechanical Electrical Full-height, half-length x16 (CPU1) Full-height, half-length x16 (CPU2)
  • Page 55 Chapter 3: Maintenance and Component Installation 3. Insert the expansion card into a slot on the riser card while aligning the expansion card backplate with the open slot in the rear of the chassis. Flip the small plastic lever to secure the backplate.

  • Page 56: Pcie Bifurcation Settings

    Chapter 3: Maintenance and Component Installation PCIe Bifurcation Settings By default, the BIOS will set bifurcation according to the detected PCIe card. Bifurcation settings can be found in the BIOS under Advanced > Chipset Configuration > North Bridge > IIO Configuration > CPU1/CPU2 Configuration. Motherboard connector JPCIE3 can provide PCIe lanes to support more NVMe drives, if any.

  • Page 57: Cable Routing

    Chapter 3: Maintenance and Component Installation 3.11 Cable Routing Use this section to route or reroute cables. Proper routing is important to maintain airflow through the system. Cable part numbers and descriptions are available at the Online Cable Matrix. Data Cables Routing No.
  • Page 58 Chapter 3: Maintenance and Component Installation SATA Cable CBL-SAST-1274LP-100 CBL-SAST-1285LP-100 Optional NVMe Cable CBL-SAST-1219LP-85 CBL-SAST-1234FLP-85 Figure 3-19. Storage Cable Routing Diagram Note: NVMe cables are routed between the fans. Remove the black foam pads between the fans to install the cables.
  • Page 59 Chapter 3: Maintenance and Component Installation Backplane Power Cable, big 4-pin Front USB Cable, 10-pin Front Panel Control Cable, 20-pin Fan Cable, 4-pin Chassis Intrusion Cable, 2-pin Figure 3-20. Cable Routing Diagram, Non-Storage...

  • Page 60: Chapter 4 Motherboard Connections

    Chapter 4: Motherboard Connections Chapter 4 Motherboard Connections This section describes the jumpers, connections and LEDs on the motherboard and provides pinout definitions. Some connections might not be used in this system. A motherboard layout indicating component locations may be found in Chapter 1.

  • Page 61: Headers And Connectors

    The JTPM1 header is used to connect a Trusted Platform Module (TPM)/Port 80, which is available from Supermicro. A TPM/Port 80 connector is a security device that supports encryption and authentication in hard drives. It allows the motherboard to deny access if the TPM associated with the storage drive is not installed in the system.
  • Page 62 Chapter 4: Motherboard Connections RAID Key Header An Intel VROC RAID Key header is located at JRK1. It supports VMD used in creating optional advanced NVMe RAID configurations. RAID Key Header Pin Definitions Pin# Definition Ground RAID_KEY_PU Ground PCH_RAID_KEY VROC Key Note: This drawing is for illustration only.
  • Page 63 4, S-SATA 5) supported by the Intel PCH C621A chipset. S-SATA 4/S-SATA 5 can be used with Supermicro SuperDOMs which are orange SATA DOM connectors with power pins built in, and do not require external power cables. S-SATA 4/S-SATA- 5 ports are compatible with...

  • Page 64: Control Panel

    Chapter 4: Motherboard Connections Control Panel JF1 contains header pins for various control panel connections. See the figure below for the pin locations and definitions of the control panel buttons and LED indicators. All JF1 wires have been bundled into a single cable to simplify this connection. Make sure the red wire plugs into pin 1 as marked on the motherboard.
  • Page 65 Chapter 4: Motherboard Connections Power Fail LED The Power Fail LED connection is located on pins 5 and 6 of JF1. Power Fail LED Pin Definitions (JF1) Pin# Definition 3.3V PWR Supply Fail Overheat (OH)/Fan Fail Connect an LED cable to pins 7 and 8 of JF1 to use the Overheat/Fan Fail LED connections. The LED on pin 8 provides warnings of overheat or fan failure.
  • Page 66 Chapter 4: Motherboard Connections Power LED The Power LED connection is located on pins 15 and 16 of JF1. Power LED Pin Definitions (JF1) Pin# Definition 3.3V Power LED NMI Button The non-maskable interrupt button header is located on pins 19 and 20 of JF1. NMI Button Pin Definitions (JF1) Pin#...

  • Page 67: Input/Output Ports

    Chapter 4: Motherboard Connections 4.3 Input/Output Ports Figure 4-2. Rear I/O Ports Rear I/O Ports Description Description Dedicated BMC LAN USB (3.0) COM Port USB (3.0) UID Switch LAN Ports There is a dedicated BMC LAN port on the I/O back panel. There can also be two or more network LAN ports depending on the option you purchased.

  • Page 68: Jumpers

    Chapter 4: Motherboard Connections 4.4 Jumpers Explanation of Jumpers To modify the operation of the motherboard, jumpers are used to choose between optional settings. Jumpers create shorts between two pins to change the function associated with it. Pin 1 is identified with a square solder pad on the printed circuit board. See the motherboard layout page for jumper locations.

  • Page 69: Led Indicators

    Chapter 4: Motherboard Connections 4.5 LED Indicators Network LAN LEDs The Ethernet ports each have two LEDs. One LED indicates activity when flashing green. The other may be green, amber or off to indicate the speed of the connection. BMC-Dedicated LAN LEDs A dedicated BMC LAN port provided a connection to the BMC.

  • Page 70: Chapter 5 Software

    If you will be using RAID, you must configure RAID settings before installing the Windows OS and the RAID driver. Refer to the RAID Configuration User Guides posted on our website at www.supermicro.com/support/manuals. Installing the OS 1. Create a method to access the MS Windows installation ISO file. That might be a DVD, perhaps using an external USB/SATA DVD drive, or a USB flash drive, or the IPMI KVM console.
  • Page 71 Chapter 5: Software 3. During Windows Setup, continue to the dialog where you select the drives on which to install Windows. If the disk you want to use is not listed, click on “Load driver” link at the bottom left corner. Figure 5-2.

  • Page 72: Driver Installation

    The Supermicro website contains drivers and utilities for your system at https://www. supermicro.com/wdl/driver. Some of these must be installed, such as the chipset driver. After accessing the website, go into the CDR_Images (in the parent directory of the above link) and locate the ISO file for your motherboard. Download this file to to a USB flash drive or a DVD.

  • Page 73: Superdoctor ® 5

    5.3 SuperDoctor ® The Supermicro SuperDoctor 5 is a program that functions in a command-line or web-based interface for Windows and Linux operating systems. The program monitors such system health information as CPU temperature, system voltages, system power consumption, fan speed, and provides alerts via email or Simple Network Management Protocol (SNMP).

  • Page 74: Bmc

    There are several BIOS settings that are related to BMC. For general documentation and information on BMC, visit our website at: www.supermicro.com/en/solutions/management-software/bmc-resources BMC ADMIN User Password For security, each system is assigned a unique default BMC password for the ADMIN user.

  • Page 75: Chapter 6 Optional Components

    Intel VROC RAID Key 6.1 Storage Control Cards Supermicro offers controller cards for some storage options. Storage Protocols Supported The storage drive bays can support SATA or SAS. SATA – The default configuration supports SATA drives. SAS – An add-on controller card can support up to SAS (or SATA) drives. Additional cables are required.

  • Page 76: Gpu Support

    Chapter 6: Optional Components 6.3 GPU Support Only single-width, half-length GPUs are supported. Installation is the same as PCIe expansion cards. GPU Support Quantity Two single-width half-length full-height Power Cable none required Thermal Kit Upgraded fans: six FAN-0163L4 Conditions Supports up to 185W TDP CPU 6.4 Cable Management Arm The system supports a cable management arm (CMA), which keeps the rear cables organized and clear of the rail mechanisms when the system is extended out the front of the rack for...
  • Page 77 Chapter 6: Optional Components Figure 6-2. Installing the Connectors 3. Slide CMA connector #3 forward onto the two posts on the rear of the left middle rail. It snaps into place. 4. For CMA connector #4, align the metal tabs with the slots on the rear of the left outer rail and push it forward.

  • Page 78: Tpm Security Module

    It enables the motherboard to deny access if the TPM associated with the hard drive is not installed in the system. Details and installation procedures are at: http://www.supermicro.com/manuals/other/TPM.pdf. • AOM-TPM-9670V •...

  • Page 79: Intel Virtual Raid On Cpu (Vroc)

    Chapter 6: Optional Components 6.6 Intel Virtual RAID on CPU (VROC) Intel Virtual RAID on CPU (Intel VROC) is an enterprise RAID solution for NVMe SSDs ® directly attached to Intel Xeon Scalable processors. Intel Volume Management Device (VMD) is an integrated controller inside the CPU PCI-E root complex. •...

  • Page 80: Additional Information

    Chapter 6: Optional Components Additional Information Additional information is available on the product page for the Supermicro add-on card and the linked manuals. www.supermicro.com/en/products/accessories/addon/AOC-VROCxxxMOD.php Hardware Key The Intel VROC hardware key is a license key that detects the Intel VROC SKU and activates the function accordingly.

  • Page 81: Configuring Nvme Raid Manually

    Chapter 6: Optional Components Configuring NVMe RAID Manually RAID for NVMe SSDs is enabled by default when Intel VROC Raid Key is populated. It may be managed manually through the UEFI BIOS. 1. Reboot the server and press [DEL] key to access the BIOS options. 2.
  • Page 82 Chapter 6: Optional Components Figure 6-8. BIOS, Manual Mode (Example—your server may look different.) 3. Select the desired PStack# to Enable or Disable the corresponding Intel VMD controller Figure 6-9. BIOS, Enabling VMD for Pstack0...
  • Page 83 Chapter 6: Optional Components 4. Select the desired PCIe slot to Enable or Disable Intel VMD functionality according to the current hardware configuration being used. Hot Plug Capability can also be Enabled or Disabled. Figure 6-10. BIOS, Enabling VMD Functionality per Slot 5.
  • Page 84 Chapter 6: Optional Components Figure 6-12. BIOS, Enabling CPU2 Example 6. Press [F4] to save the configuration and reboot the system and press [DEL] to enter BIOS. Note: Disabling the VMD controller without first deleting the associated existing RAID volume can lead to unexpected behavior. This action is strongly not recommended. Note: The effects of physically changing or swapping a CPU on the VMD controller enablement has not yet been thoroughly tested or documented.
  • Page 85 Chapter 6: Optional Components 10. If cross-controller RAID is required, select Enable RAID spanned over VMD Controller. Figure 6-13. Created Volume without Figure 6-14. Created Volume with enabling RAID spanned over VMD enabling RAID spanned over VMD controller controller 11. Select specific disks for RAID with an [X]. •...

  • Page 86: Status Indications

    Chapter 6: Optional Components Status Indications An LED indicator on the drive carrier shows the RAID status of the drive. Drive Carrier Status LED Indicator Status State (red) Normal function Locating 4 Hz blink Fault Solid on Rebuilding 1 Hz Blink IBPI SFF 8489 Defined Status LED States Hot Swap Drives Intel VMD enables hot-plug and hot-unplug for NVMe SSDs, whether from Intel or other...

  • Page 87: Chapter 7 Troubleshooting And Support

    Chapter 7 Troubleshooting and Support 7.1 Information Resources Website A great deal of information is available on the Supermicro website, supermicro.com. Figure 7-1. Supermicro Website • Specifications for servers and other hardware are available by clicking the Products option. •...

  • Page 88: Bmc Interface

    Security Center for recent security notices Supermicro Phone and Addresses 7.2 BMC Interface The system supports a Baseboard Management Controller (BMC) interface. It provides remote access, monitoring and management. There are several BIOS settings related to the BMC.

  • Page 89: Troubleshooting Procedures

    Chapter 7: Troubleshooting and Support 7.3 Troubleshooting Procedures Use the following procedures to troubleshoot your system. If you have followed all of the procedures below and still need assistance, refer to the Technical Support Procedures Returning Merchandise for Service sections in this chapter. Power down the system before changing any non hot-swap hardware components.

  • Page 90: No Video

    Chapter 7: Troubleshooting and Support No Video 1. If the power is on but you have no video, remove all the add-on cards and cables. 2. As you try to power up the system, note any beep codes. Refer to the next section for details on beep codes.
  • Page 91 2. Memory support: Make sure that the memory modules are supported by testing the modules using memtest86 or a similar utility. Note: Refer to the product page on our website at http://www.supermicro.com for memory and CPU support and updates. 3. HDD support: Make sure that all hard disk drives (HDDs) work properly. Replace the bad HDDs with good ones.

  • Page 92: Bios Error Beep (Post) Codes

    When BIOS performs the Power On Self Test, it writes checkpoint codes to I/O port 0080h. If the computer cannot complete the boot process, a diagnostic card can be attached to the computer to read I/O port 0080h (Supermicro p/n AOC-LPC80-20). For information on AMI updates, please refer to http://www.ami.com/products/.

  • Page 93: Crash Dump Using The Bmc Dashboard

    In the event of a processor internal error (IERR) that crashes your system, you may want to provide information to support staff. You can download a crash dump of status information using the BMC Dashboard. The BMC manual is available at www.supermicro.com/manuals/ other/BMC_Users_Guide_X12_H12.pdf. Check Error Log 1.

  • Page 94: Uefi Bios Recovery

    Warning: Do not upgrade the BIOS unless your system has a BIOS-related issue. Flashing the wrong BIOS can cause irreparable damage to the system. In no event shall Supermicro be liable for direct, indirect, special, incidental, or consequential damages arising from a BIOS update.
  • Page 95 USB device or a writable CD/DVD. Note 1: If you cannot locate the "Super.ROM" file in your drive disk, visit our website at www.supermicro.com to download the BIOS package. Extract the BIOS binary image into a USB flash device and rename it "Super.ROM" for the BIOS recovery use.
  • Page 96 Chapter 7: Troubleshooting and Support Note: At this point, you may decide if you want to start the BIOS recovery. If you decide to proceed with BIOS recovery, follow the procedures below. 4. When the screen as shown above displays, use the arrow keys to select the item "Proceed with flash update"...
  • Page 97 Chapter 7: Troubleshooting and Support 7. Press <Del> continuously during system boot to enter the BIOS Setup utility. From the top of the tool bar, select Boot to enter the submenu. From the submenu list, select Boot Option #1 as shown below. Then, set Boot Option #1 to [UEFI AP:UEFI: Built-in EFI Shell]. Press <F4>...
  • Page 98 Chapter 7: Troubleshooting and Support Note: Do not interrupt this process until the BIOS flashing is complete. 9. The screen above indicates that the BIOS update process is complete. When you see the screen above, unplug the AC power cable from the power supply, clear CMOS, and plug the AC power cable in the power supply again to power on the system.

  • Page 99: Cmos Clear

    Chapter 7: Troubleshooting and Support 7.7 CMOS Clear JBT1 is used to clear CMOS, which will also clear any passwords. Instead of pins, this jumper consists of contact pads to prevent accidentally clearing the contents of CMOS. To Clear CMOS 1.

  • Page 100: Where To Get Replacement Components

    7.9 Where to Get Replacement Components If you need replacement parts for your system, to ensure the highest level of professional service and technical support, purchase exclusively from our Supermicro Authorized Distributors/System Integrators/Resellers. A list can be found at: http://www.supermicro.com.

  • Page 101: Vendor Support Filing System

    For issues related to Red Hat Enterprise Linux, since it is a subscription based OS, contact your account representative. 7.11 Feedback Supermicro values your feedback as we strive to improve our customer experience in all facets of our business. To provide feedback on our manuals, please email us at techwriterteam@...

  • Page 102: Contacting Supermicro

    Chapter 7: Troubleshooting and Support 7.12 Contacting Supermicro Headquarters Address: Super Micro Computer, Inc. 980 Rock Ave. San Jose, CA 95131 U.S.A. Tel: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information) support@supermicro.com (Technical Support) Website: www.supermicro.com Europe Address: Super Micro Computer B.V.

  • Page 103: Appendix A Standardized Warning Statements For Ac Systems

    Supermicro's Technical Support department for assistance. Only certified technicians should attempt to install or configure components. Read this appendix in its entirety before installing or configuring components in the Supermicro chassis. These warnings may also be found on our website at www.supermicro.com/about/policies/...
  • Page 104 Appendix A: Warning Statements Warnung WICHTIGE SICHERHEITSHINWEISE Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.
  • Page 105 Appendix A: Warning Statements . ٌ ‫ا ك ً ف حالة و ٌ يك أى تتسبب ف اصابة جسذ ة ٌ هذا الزهز ع ٌ خطز !تحذ ز‬ ‫قبل أى تعول عىل أي هعذات،يك عىل علن بالوخاطز ال ا ٌجوة عي الذوائز‬ ٍ...
  • Page 106 Appendix A: Warning Statements Warnung Vor dem Anschließen des Systems an die Stromquelle die Installationsanweisungen lesen. ¡Advertencia! Lea las instrucciones de instalación antes de conectar el sistema a la red de alimentación. Attention Avant de brancher le système sur la source d'alimentation, consulter les directives d'installation. .‫יש...
  • Page 107 Appendix A: Warning Statements Warnung Dieses Produkt ist darauf angewiesen, dass im Gebäude ein Kurzschluss- bzw. Überstromschutz installiert ist. Stellen Sie sicher, dass der Nennwert der Schutzvorrichtung nicht mehr als: 250 V, 20 A beträgt. ¡Advertencia! Este equipo utiliza el sistema de protección contra cortocircuitos (o sobrecorrientes) del edificio.
  • Page 108 Appendix A: Warning Statements Power Disconnection Warning Warning! The system must be disconnected from all sources of power and the power cord removed from the power supply module(s) before accessing the chassis interior to install or remove system components. 電源切断の警告 システムコンポーネントの取り付けまたは取り外しのために、...
  • Page 109 Appendix A: Warning Statements ‫אזהרה מפני ניתוק חשמלי‬ ‫!אזהרה‬ ‫יש לנתק את המערכת מכל מקורות החשמל ויש להסיר את כבל החשמלי מהספק‬ ‫.לפני גישה לחלק הפנימי של המארז לצורך התקנת או הסרת רכיבים‬ ‫يجب فصم اننظاو من جميع مصادر انطاقت وإ ز انت سهك انكهرباء من وحدة امداد‬ ‫انطاقت...
  • Page 110 Appendix A: Warning Statements Equipment Installation Warning! Only trained and qualified personnel should be allowed to install, replace, or service this equipment. 機器の設置 トレーニングを受け認定された人だけがこの装置の設置、 交換、 またはサービスを許可されていま す。 警告 只有经过培训且具有资格的人员才能进行此设备的安装、更换和维修。 警告 只有經過受訓且具資格人員才可安裝、更換與維修此設備。 Warnung Das Installieren, Ersetzen oder Bedienen dieser Ausrüstung sollte nur geschultem, qualifiziertem Personal gestattet werden.
  • Page 111 Appendix A: Warning Statements Restricted Area Warning! This unit is intended for installation in restricted access areas. A restricted access area can be accessed only through the use of a special tool, lock and key, or other means of security. (This warning does not apply to workstations). アクセス制限区域...
  • Page 112 Appendix A: Warning Statements ‫אזור עם גישה מוגבלת‬ !‫אזהרה‬ ‫יש להתקין את היחידה באזורים שיש בהם הגבלת גישה. הגישה ניתנת בעזרת‬ (.‫'כלי אבטחה בלבד (מפתח, מנעול וכד‬ . ‫تخصيص هذه انىحذة نترك ب ُ ها ف مناطق محظورة تم‬ ‫، م َ كن انىصىل إن منطقت محظورة فقط من خالل استخذاو أداة خاصت‬ ‫أو...
  • Page 113 Appendix A: Warning Statements Warnung Bei Einsetzen einer falschen Batterie besteht Explosionsgefahr. Ersetzen Sie die Batterie nur durch den gleichen oder vom Hersteller empfohlenen Batterietyp. Entsorgen Sie die benutzten Batterien nach den Anweisungen des Herstellers. Attention Danger d'explosion si la pile n'est pas remplacée correctement. Ne la remplacer que par une pile de type semblable ou équivalent, recommandée par le fabricant.
  • Page 114 Appendix A: Warning Statements Redundant Power Supplies Warning! This unit might have more than one power supply connection. All connec- tions must be removed to de-energize the unit. 冗長電源装置 このユニッ トは複数の電源装置が接続されている場合があります。 ユニッ トの電源を切るためには、 すべての接続を取り外さなければなりません。 警告 此部件连接的电源可能不止一个，必须将所有电源断开才能停止给该部件供电。 警告 此裝置連接的電源可能不只一個，必須切斷所有電源才能停止對該裝置的供電。 Warnung Dieses Gerät kann mehr als eine Stromzufuhr haben. Um sicherzustellen, dass der Einheit kein trom zugeführt wird, müssen alle Verbindungen entfernt werden.
  • Page 115 Appendix A: Warning Statements ‫אם קיים יותר מספק אחד‬ !‫אזהרה‬ ‫ליחדה יש יותר מחיבור אחד של ספק. יש להסיר את כל החיבורים על מנת לרוקן‬ .‫את היחידה‬ . ‫قد يكون لهذا الجهاز عدة اتصاالت بوحدات امداد الطاقة‬ ‫يجب إ ز الة كافة االتصاالت لعسل الوحدة عن الكهرباء‬ 경고! 이...
  • Page 116 Appendix A: Warning Statements Warnung Wenn das System in Betrieb ist, treten auf der Rückwandplatine gefährliche Spannungen oder Energien auf. Vorsicht bei der Wartung. ¡Advertencia! Cuando el sistema está en funcionamiento, el voltaje del plano trasero es peligroso. Tenga cuidado cuando lo revise. Attention Lorsque le système est en fonctionnement, des tensions électriques circulent sur le fond de panier.
  • Page 117 Appendix A: Warning Statements Comply with Local and National Electrical Codes Warning! Installation of the equipment must comply with local and national electrical codes. 地方および国の電気規格に準拠 機器の取り付けはその地方および国の電気規格に準拠する必要があります。 警告 设备安装必须符合本地与本国电气法规。 警告 設備安裝必須符合本地與本國電氣法規。 Warnung Die Installation der Geräte muss den Sicherheitsstandards entsprechen. ¡Advertencia! La instalacion del equipo debe cumplir con las normas de electricidad locales y nacionales.
  • Page 118 Appendix A: Warning Statements Product Disposal Warning! Ultimate disposal of this product should be handled according to all national laws and regulations. 製品の廃棄 この製品を廃棄処分する場合、 国の関係する全ての法律 ・ 条例に従い処理する必要があります。 警告 本产品的废弃处理应根据所有国家的法律和规章进行。 警告 本產品的廢棄處理應根據所有國家的法律和規章進行。 Warnung Die Entsorgung dieses Produkts sollte gemäß allen Bestimmungen und Gesetzen des Landes erfolgen.
  • Page 119 Appendix A: Warning Statements Hot Swap Fan Warning Warning! Hazardous moving parts. Keep away from moving fan blades. The fans might still be turning when you remove the fan assembly from the chassis. Keep fingers, screwdrivers, and other objects away from the openings in the fan assembly's housing. ファン...
  • Page 120 Electrical Appliance and Material Safety Law prohibits the use of UL or CSA -certified cables (that have UL/CSA shown on the cord) for any other electrical devices than products designated by Supermicro only. 電源コードとACアダプター...
  • Page 121 Verbindungskabeln, Stromkabeln und/oder Adapater, die Ihre örtlichen Sicherheitsstandards einhalten. Der Gebrauch von anderen Kabeln und Adapter können Fehlfunktionen oder Feuer verursachen. Die Richtlinien untersagen das Nutzen von UL oder CAS zertifizierten Kabeln (mit UL/CSA gekennzeichnet), an Geräten oder Produkten die nicht mit Supermicro gekennzeichnet sind. ¡Advertencia! Cuando instale el producto, utilice la conexión provista o designada o procure cables, Cables...
  • Page 122 ‫.قيرح وأ لطع يف ببستي دق ىرخأ تالوحمو تالباك يأ مادختسا .ميلسلا سباقلاو لصوملا مجح‬ ‫ لبق نم ةدمتعملا تالباكلا مادختسا تادعملاو ةيئابرهكلا ةزهجألل ةمالسلا نوناق رظحي‬UL ‫ وأ‬CSA ‫( ةمالع لمحت يتلاو‬UL/CSA) ‫ لبق نم ةددحملاو ةينعملا تاجتنملا ريغ ىرخأ تادعم يأ عم‬Supermicro. 전원 케이블 및 AC 어댑터...

  • Page 123: Appendix B System Specifications

    Appendix B: System Specifications Appendix B System Specifications Processors Dual 3rd Gen Intel Xeon Scalable processors in P+ (LGA-4189) sockets with up to 40 cores and a thermal design power (TDP) of up to 270W Chipset Intel PCH C621A BIOS AMI BIOS, ACPI 3.0 or later, PCI firmware 4.0 support, BIOS rescue hot-key, SPI dual/quad speed support, RTC (Real Time Clock) wakeup, and SMBIOS 3.0 or later Memory...
  • Page 124 Appendix B: System Specifications Operating Environment Operating Temperature: 10º to 35º C (50º to 95º F) Non-operating Temperature: -40º to 60º C (-40º to 140º F) Operating Relative Humidity: 8% to 90% (non-condensing) Non-operating Relative Humidity: 5% to 95% (non-condensing) Certified Safety Models Compliant with UL or CSA: LB16CDC-R8X12, LB16-8 Regulatory Compliance...

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