Troubleshooting The 3M™ Attest™ Auto-Reader 490 Web App; Repair And Replacement - 3M Attest 490 Operator's Manual

TROUBLESHOOTING THE 3M™ ATTEST™ AUTO‑READER 490 WEB APP
Issue
Unable to access 3M™ Attest™
Auto‑reader 490 Web App on
networked computer
Unable to access 3M™ Attest™
Auto‑reader 490 Web App on
mobile device
Data entered by user on Results
Detail page disappears
BI result displayed on
3M™ Attest™ Auto‑reader 490
LCD panel does not appear on
Results Detail page
Results Detail page will not open
from the Status page

REPAIR AND REPLACEMENT

In the U.S.A., 3M™ Attest™ Auto‑reader 490s must be repaired at:
3M Health Care Service Center
Suite 200, Bldg. 502
3350 Granada Avenue North
Oakdale, MN 55128
1‑800‑292‑6298
Fax: 1‑800‑770‑8016
Outside of the U.S.A., contact your local 3M Subsidiary.
If you have questions, call our Customer Service number: 1‑800‑292‑6298.
Made in the U.S.A. by
3M Health Care
2510 Conway Ave
St. Paul, MN 55144
1‑800‑228‑3957
www.3M.com/healthcare
© 2013, 3M. All rights reserved.
3M and Attest are trademarks of 3M.
Used under license in Canada.
12
Problem
3M™ Attest™ Auto‑reader 490 and/or
computer not connected to network.
3M™ Attest™ Auto‑reader 490 not
connected to network.
For security reasons, facility firewall may
prevent mobile devices not connected to
the facility network from connecting to
secure IP addresses.
User entered data is written to temporary
web browser storage. Browser may have
cleared data.
The Results Detail page has not
refreshed yet.
The Results Detail page only opens
from the Status page for occupied
3M™ Attest™ Auto‑reader 490 wells.
Solution
Ensure 3M™ Attest™ Auto‑reader 490 Ethernet cable is connected to a live jack and that
connection to 3M™ Attest™ Auto‑reader 490 is secure.
Ensure computer is connected to network.
If failure is with connection attempted using 3M™ Attest™ Auto‑reader 490 serial number URL,
try connecting using IP address URL.
Contact facility IT or 3M if problem persists.
Ensure 3M™ Attest™ Auto‑reader 490 Ethernet cable is connected to a live jack and that
connection to 3M™ Attest™ Auto‑reader 490 is secure.
Contact facility IT for their recommendation on connecting to the secure network. Solutions may
include enabling WiFi on the mobile device and signing into the facility network or connecting to
the facility virtual private network (VPN) on the mobile device.
Set web browser to accept (allow or enable) cookies.
As a best practice, print or save Results Detail record as soon as BI result is final.
Use your browser to refresh the Results Detail page, or wait up to 60 seconds for the page to
automatically refresh.
Do not attempt to navigate to the Results Detail page from unoccupied wells on the Status page.