Troubleshooting - 2N EasyGate IP User Manual

8.1 Troubleshooting

Problem
No LED indicator is in on
All of the LED indicators are on on 2N
EasyGate IP , there is no active call on the
line
(data LED is on as set in SIP settings).
®
2N EasyGate IP does not log in.
No tone can be heard after off-hook.
®
2N EasyGate IP does not communicate
with the PC via USB.
2N TELEKOMUNIKACE a.s., www.2n.cz
Solution
®
2N EasyGate IP .
®
Check whether the switch is in turning-on
position 0/ . I
Check the power supply and battery status.
Turn off and on again, the LEDs should go
off in 3 s and indicate the current device
state.
Check the SIM card insertion.
Check the inserted SIM card for PIN
request.
Check the antenna connection.
Make sure that the installation site has a
good network signal.
Check the telephone line connection.
The device may not be initialized after the
start (approx. 20 s after power up).
Check the power and wireless failure
settings in the Service / Signaling folder.
Check whether the switch is in turning-on
position 0/ . I
Check the power supply and battery status.
Unlock USB using the RESET button if the
®
2N EasyGate IP setting allows so. If not,
reset the factory default values.
®
Use 2N Elevator Center
device.
for login to the
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