Supplementary Information; Troubleshooting - 2N EasyGate IP User Manual

8. Supplementary Information

This section describes supplementary information on the product.
Here is what you can find in this section:
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8.1 Troubleshooting

• 8.2 Directives, Laws and Regulations
• 8.3 General Instructions and Cautions
8.1 Troubleshooting
Problem
No LED indicator is in on 2N
IP.
All of the LED indicators are on on 2N
EasyGate IP, there is no active call on the
line
(data LED is on as set in SIP settings).
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2N EasyGate IP does not log in.
No tone can be heard after off-hook.
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2N EasyGate IP does not communicate
with the PC via USB.
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EasyGate
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2N® EasyGate IP User Manual
Solution
Check whether the switch is in turning-on
position 0/I.
Check the power supply and battery status.
Turn off and on again, the LEDs should go off
in 3 s and indicate the current device state.
Check the SIM card insertion.
Check the inserted SIM card for PIN request.
Check the antenna connection.
Make sure that the installation site has a good
network signal.
Check the telephone line connection.
The device may not be initialized after the
start (approx. 20 s after power up).
Check the power and wireless failure settings
in the Service / Signaling folder.
Check whether the switch is in turning-on
position 0/I.
Check the power supply and battery status.
Unlock USB using the RESET button if the 2N
EasyGate IP setting allows so. If not, reset the
factory default values.
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Use 2N Elevator Center for login to the
device.
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