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TROUBLESHOOTING
Subject
Why won't my unit turn on?
Power
Why is my unit turning itself off?
Error Code
Can I set a timer for the Brown/
Sauté function?
Can I change my cooking
Programming
function, time or temperature
when the unit is already
cooking?
When should I brown my meat
before slow cooking?
Which position should the rack
be in for steaming?
Cooking
Can I use the cooking pot on
the stove/in the oven?
Why isn't enough liquid in my
slow cooked dish?
Can I put my unit in the
dishwasher?
The pot is nonstick – why is
food sticking?
Cleaning
Food residue is sticking to the
cooking pot surface. How do I
clean it without damaging it?
Question
Make sure your unit is plugged into a functional outlet.
Contact Customer Service at 1800 808 971.
Cooker will enter sleep mode after 5 minutes of no use and unit will
appear off. Press any button except Start/Stop to "wake up" the unit.
If you did not press START after setting your unit, the cooker will enter
sleep mode. Press any button except Start/Stop to "wake up" the unit.
The unit may have overheated. Let it cool and try again. If it does not
turn on, contact Customer Service at 1800 808 971.
If pot has boiled dry during steaming, the unit will shut off as a safety
precaution. Add water to the pot and restart.
If changing functions when the unit is already cooking, do not hit the
START/STOP button again. Doing so will turn the unit off. Just press
your new function and select settings; the unit will switch automatically.
The heater will turn off automatically after time has elapsed.
If you do not set a cooking time, the unit will shut off after the
maximum allowable cooking time for the selected function.
The unit has overheated. Let it cool down and try again. If problem
Err
persists, contact Customer Service at 1800 808 971
Yes. Setting the timer for Brown/Sauté is easy. Simply use the Time
Directionals as you would for any other function.
Yes. Simply use the cooking function, Time and Temperature
Directionals. The unit is already on, so you do not need to hit the
START/STOP button again. In fact, doing so will turn the unit off.
Simply press the new function and/or desired settings; the unit will
switch automatically and adjust itself accordingly.
Browning meat before slow cooking is an optional step that adds
flavor and color. You can omit it if time is short. Exception: ground
meats must be browned.
Place rack in the "up" position for steaming (see page 5).
The cooking pot was designed specifically for use in this multi-cooker.
We do not suggest using it on the stove or in the oven.
Recipe ingredient amounts may vary if using multiple functions. See
page 8 for details.
All removable parts are dishwasher safe.
Do not immerse or put the base of the unit in the dishwasher. Clean the
base and control panel with a clean damp cloth.
Though the pot has a nonstick coating, food residue can burn onto it,
making it difficult to remove.
If food has burned on, fill pot with warm soapy water and allow to soak
before cleaning. If scouring is necessary, use a non-abrasive cleanser or
liquid detergent with a nylon pad or brush.
Answer/Solution
10
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