Supermicro SuperServer 420GP-TNAR User Manual
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Supermicro SuperServer 420GP-TNAR User Manual

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SuperServer
®
420GP-TNAR
420GP-TNAR+
USER'S MANUAL
Revision 1.0a

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Summary of Contents for Supermicro SuperServer 420GP-TNAR

  • Page 1 SuperServer ® 420GP-TNAR 420GP-TNAR+ USER’S MANUAL Revision 1.0a...
  • Page 2 State of California, USA. The State of California, County of Santa Clara shall be the exclusive venue for the resolution of any such disputes. Supermicro's total liability for all claims will not exceed the price paid for the hardware product.
  • Page 3 If you have any questions, please contact our support team at: support@supermicro.com This manual may be periodically updated without notice. Please check the Supermicro website for possible updates to the manual revision level. Secure Data Deletion A secure data deletion tool designed to fully erase all data from storage devices can be found on our website: https://www.supermicro.com/about/policies/disclaimer.cfm?url=/wdl/utility/...

  • Page 4: Table Of Contents

    SuperServer 420GP-TNAR/420GP-TNAR+ User's Manual Contents Contacting Supermicro ......................8 Chapter 1 Introduction 1.1 Overview ..........................9 1.2 System Features ........................10 Front View .........................10 Drive Carrier Indicators ....................11 Control Panel .........................12 Rear View ..........................13 1.3 System Architecture ......................15 Main Components ......................15 System Block Diagram ......................16 1.4 Motherboard Layout ......................17...
  • Page 5 Preface The Processor Heatsink Module (PHM) ................35 Preparing the CPU Socket for Installation ................36 Installing the PHM into the CPU Socket ................37 Removing the PHM from the CPU Socket ...............39 Removing the Processor Carrier Assembly from the PHM ..........40 Removing the Processor from the Processor Carrier Assembly ........41 3.4 Memory ..........................42 Memory Support ........................42 DDR4 Memory Population Table ..................43...
  • Page 6 SuperServer 420GP-TNAR/420GP-TNAR+ User's Manual Front I/O Ports .......................70 4.4 Jumpers ..........................71 4.5 LED Indicators ........................72 4.6 Storage Ports ........................74 Chapter 5 Software 5.1 Microsoft Windows OS Installation ..................75 5.2 Driver Installation ........................77 5.3 SuperDoctor 5 ........................78 ® 5.4 BMC ............................79 BMC ADMIN User Password ....................79...
  • Page 7 7.8 Where to Get Replacement Components ................101 7.9 Reporting an Issue ......................101 Technical Support Procedures ..................101 Returning Merchandise for Service .................101 Vendor Support Filing System ..................102 7.10 Feedback .........................102 7.11 Contacting Supermicro .....................103 Appendix A Standardized Warning Statements for AC Systems Appendix B System Specifications...

  • Page 8: Contacting Supermicro

    SuperServer 420GP-TNAR/420GP-TNAR+ User's Manual Contacting Supermicro Headquarters Address: Super Micro Computer, Inc. 980 Rock Ave. San Jose, CA 95131 U.S.A. Tel: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information) support@supermicro.com (Technical Support) Website: www.supermicro.com Europe Address: Super Micro Computer B.V.

  • Page 9: Chapter 1 Introduction

    4U 6.9 x 17.6 x 35.4in (174 x 446 x 900mm) (HxWxD) Note: A Quick Reference Guide can be found on the product page of the Supermicro website. The following safety agency or regulatory models associated with the 420GP-TNAR and 402GP-TNAR+ have been certified as compliant with UL: 438G-Q22X12, 438G-Q30X12, 438G-X12, 438G-GPU.

  • Page 10: System Features

    Chapter 1: Introduction 1.2 System Features The following views of the system display the main features. Refer to Appendix B for additional specifications. Front View Control Panel Figure 1-1. Front View System Features: Front Feature Description 6 hot-swap 2.5" Gen 4 NVMe/SAS/SATA drive bays (hybrid, logical drive numbers shown) 9-cm fans Two PCIe 4 x16 slots 3U GPU Node...

  • Page 11: Drive Carrier Indicators

    Chapter 1: Introduction Drive Carrier Indicators Each drive carrier has two LED indicators: an activity indicator and a status indicator. For RAID configurations using a controller, the meaning of the status indicator is described in the table below. For OS RAID or non-RAID configurations, some LED indications are not supported, such as hot spare.

  • Page 12: Control Panel

    Chapter 1: Introduction Control Panel BMC Reset Button Power Information LED NIC (LAN) LED UID LED UID Button BMC LAN Figure 1-2. Control Panel Control Panel Features Feature Description The main power switch applies or removes primary power from the power supply to the server Power button but maintains standby power.

  • Page 13: Rear View

    Chapter 1: Introduction Rear View PSU1 PSU2 PSU3 PSU4 Figure 1-3. System: Rear View System Features: Rear Feature Description Power supply modules (four for redundancy) 2U switch node Power supply bay Switchboard LEDs (12 LEDs) Expansion Slot Locations: Rear Item Description AIOM: PCIe Gen4 x16 (from CPU1) PCIe Gen4 x16 slot (internal low-profile slot from PLX, CPU1)
  • Page 14 Chapter 1: Introduction Switchboard LEDs LED Color Quantity Description Green Indicate the link status between the CPUs and the PLXs Amber Indicate the link status between the switchboard PLXs and the installed GPUs Riser Cards Riser P/N Quantity Description RSC-G-66G4 1U riser card with two PCIe 4.0 x16 slots (left side) Power Supply Indicators Power Supply Condition...

  • Page 15: System Architecture

    Chapter 1: Introduction 1.3 System Architecture This section covers the locations of the system electrical components, a system block diagram, and a motherboard layout with the connectors and jumpers called out. Main Components Front Nvdia HGX A100 GPUs Air Shrouds NVSwitch Fan Board Fan Modules...

  • Page 16: System Block Diagram

    1x NVMe 1x NVMe 1x NVMe 1x NVMe 1x NVMe 1x NVMe 1x NVMe 1x NVMe Delta GPU Baseboard PCIe Gen4 PCIe Gen3 Op�onal 9/20/2021 Better Faster Greener™ © 2020 Supermicro Figure 1-5. System Block Diagram...

  • Page 17: Motherboard Layout

    Chapter 1: Introduction 1.4 Motherboard Layout Below is a layout of the X12DGO-6 motherboard with jumper, connector and LED locations shown. See the table on the following page for descriptions. For detailed descriptions, pinout information and jumper settings, refer to Chapter 4 or the motherboard manual.

  • Page 18: Quick Reference Table

    Chapter 1: Introduction Quick Reference Table Jumper Description Default Setting JBT1 CMOS Clear Opened (Normal) Description Status LED1/LED2 M.2 active LED Blinking Green: M.2 SSD operating normally Power LED LED On: Onboard Power On LED1 Unit Identifier (UID) LED Solid Blue: Unit Identified LEDM1 BMC Heartbeat LED Blinking Green: BMC Normal...
  • Page 19 Chapter 1: Introduction PRESS FIT JMB_E5 JMB_E6 JMB_E1 JMB_E3 JMB_E2 JMB_E4 JMB_AIOM CPU2 CPU1 X12DGO-6 REV:1.01 DESIGNED IN USA BMC password label BAR CODE IPMI CODE UM15 UM16 DATA CLK UM13 UM14 M.2-H1 JM2_1 JBT1 I-SATA0~3 JHDD_PWR1 LEDM1 M.2-H2 I-SATA4~7 JM2_2 JHDD_PWR0 FAN6...

  • Page 20: Gpu And Pci Mapping

    Chapter 1: Introduction 1.5 GPU and PCI Mapping Refer to the images and tables below for the GPU and PCI mapping for the 420GP-TNAR/420GP-TNAR+. Figure 1-8. GPU Mapping GPU Mapping Table Linux OS Numbering PCI Bus ID BMC Number 27:00 2A:00 51:00 57:00...
  • Page 21 Chapter 1: Introduction Figure 1-9. PCIe Slot Mapping PCIe Slot Mapping Table Slot Number PCI Bus ID BMC Number 75:00 F3:00 2D:00 30:00 5E:00 5F:00 A5:00 A8:00 D1:00 CE:00 11 (AIOM slot) 11:00...

  • Page 22: Chapter 2 Server Installation

    Chapter 2: Server Installation Chapter 2 Server Installation 2.1 Overview This chapter provides advice and instructions for mounting your system in a server rack. If your system is not already fully integrated with processors, system memory etc., refer to Chapter 3 for details on installing those specific components.

  • Page 23: Server Precautions

    Chapter 2: Server Installation • In single rack installations, stabilizers should be attached to the rack. In multiple rack in- stallations, the racks should be coupled together. • Always make sure the rack is stable before extending a server or other component from the rack.

  • Page 24: Mechanical Loading

    Chapter 2: Server Installation Mechanical Loading Equipment should be mounted into a rack so that a hazardous condition does not arise due to uneven mechanical loading. Circuit Overloading Consideration should be given to the connection of the equipment to the power supply circuitry and the effect that any possible overloading of circuits might have on overcurrent protection and power supply wiring.

  • Page 25: Installing The Rails

    Chapter 2: Server Installation 2.3 Installing the Rails There are a variety of rack units on the market, which may require a slightly different assembly procedure. This rail set fits a rack between 28" and 33.5" deep. Do not use a two post "telco" type rack.
  • Page 26 Chapter 2: Server Installation 3. In each rail set, the two sections are screwed together to keep them immobile during shipping. Release these screws just enough to allow the rail sections to slide apart. Note the arrow on the rail, which indicates the end that attaches to the front of the rack. 4.

  • Page 27: Installing The Server

    Chapter 2: Server Installation 2.4 Installing the Server Once rails are attached to the chassis and the rack, you can install the server. Installing the Chassis into a Rack Caution: The assembled system may weigh over 200 lbs. Use a lift and multiple people to move it.

  • Page 28: Chapter 3 Maintenance And Component Installation

    Chapter 3: Maintenance and Component Installation Chapter 3 Maintenance and Component Installation This chapter provides instructions on installing and replacing main system components. To prevent compatibility issues, only use components that match the specifications and/or part numbers given. Installation or replacement of most components require that power first be removed from the system.

  • Page 29: Accessing The System

    Chapter 3: Maintenance and Component Installation 3.2 Accessing the System The system is comprised of three trays. Each tray can be removed from the chassis using release levers. Before removing the trays, power down, as described in Section 3.1. Removing the Motherboard Tray 1.
  • Page 30 Chapter 3: Maintenance and Component Installation Figure 3-2. GPU Tray Handle and Locking Screw Removing the GPU Tray Caution: The GPU tray may weigh up to 45 lbs. When moving the tray, exercise caution and use multiple people. 1. Remove the tray handle locking screws, one on each side. 2.
  • Page 31 Chapter 3: Maintenance and Component Installation Figure 3-3. Unlocking the Switch Handles Removing the Switch Tray 1. Loosen the thumbscrew on both handles. 2. Rotate both tray handles downward. 3. Carefully and slowly pull the switch tray outward from the chassis enclosure. 4.

  • Page 32: Processor And Heatsink Installation

    Thermal grease is pre-applied on new heatsinks. No additional thermal grease is needed. • Refer to the Supermicro website for updates on processor and memory support. • All graphics in this manual are for illustration only. Your components may look different.

  • Page 33: The Processor Carrier Assembly

    Chapter 3: Maintenance and Component Installation The Processor Carrier Assembly The processor carrier assembly is comprised of the processor and the processor carrier. To create the processor carrier assembly, please follow the steps below: Note: Before installation, be sure to review the Static-Sensitive Devices section earlier in this chapter.
  • Page 34 Chapter 3: Maintenance and Component Installation 3. Locate the lever on the carrier and press it down as shown below. Lever 4. Using pin 1 as a guide, carefully align the CPU keys on the processor (A & B) with those on the carrier (a &...

  • Page 35: The Processor Heatsink Module (Phm)

    Chapter 3: Maintenance and Component Installation The Processor Heatsink Module (PHM) After creating the processor carrier assembly, follow the instructions below to mount the heatsink onto the carrier assembly to form the processor heatsink module (PHM). Note: If this is a new heatsink, the thermal grease has been pre-applied. Otherwise, apply the proper amount of thermal grease to the underside of the heatsink.

  • Page 36: Preparing The Cpu Socket For Installation

    Chapter 3: Maintenance and Component Installation Preparing the CPU Socket for Installation The CPU socket comes with a plastic protective cover, which needs to be removed before installing the Processor Heatsink Module (PHM). Do this by gently squeezing the grip tabs then pulling the cover off.

  • Page 37: Installing The Phm Into The Cpu Socket

    Chapter 3: Maintenance and Component Installation Installing the PHM into the CPU Socket After assembling the Processor Heatsink Module (PHM), you are ready to install it into the CPU socket. 1. Locate four threaded fasteners (a, b, c, d) on the CPU socket. CPU Socket Threaded Fastener (a, b, c, d: Threaded Fasteners)
  • Page 38 Chapter 3: Maintenance and Component Installation 4. Align peek nut "A" (next to the triangular pin 1 on the heatsink) with threaded fastener "a" on the CPU socket. Then align peek nuts "B", "C", "D" on the heatsink with threaded fasteners "b", "c", "d"...

  • Page 39: Removing The Phm From The Cpu Socket

    Chapter 3: Maintenance and Component Installation Removing the PHM from the CPU Socket Before removing the PHM from the motherboard, first shut down the system and unplug the AC power cord from all power supplies. 1. Use a t30-bit screwdriver to loosen the four peek nuts on the heatsink in the sequence of A, B, C, and D.

  • Page 40: Removing The Processor Carrier Assembly From The Phm

    Chapter 3: Maintenance and Component Installation Removing the Processor Carrier Assembly from the PHM To remove the processor carrier assembly from the PHM, please follow the steps below: 1. Detach the four plastic clips (marked a, b, c, d) on the processor carrier assembly from the four corners of the heatsink (marked A, B, C, D) as shown below.

  • Page 41: Removing The Processor From The Processor Carrier Assembly

    Chapter 3: Maintenance and Component Installation Removing the Processor from the Processor Carrier Assembly Once you have removed the processor carrier assembly from the PHM, you are ready to remove the processor from the processor carrier by following the steps below. 1.

  • Page 42: Memory

    8TB of Intel Optane PMem 200 Series with speeds of up to 3200 MHz.. For validated memory, use our Product Resources page. Check the Supermicro website for possible updates to memory support. Notes: 1. Intel Optane PMem 200 Series is supported by 3rd Generation Intel® Xeon®...

  • Page 43: Ddr4 Memory Population Table

    Chapter 3: Maintenance and Component Installation DDR4 Memory Population Table Memory Population Table (w/32 Slots) When 1 CPU is used: Memory Population Sequence 1 CPU & 1 DIMM CPU1: P1-DIMMA1 1 CPU & 2 DIMMs CPU1: P1-DIMMA1/P1-DIMME1 1 CPU & 3 DIMMs* CPU1: P1-DIMMA1/P1-DIMME1/P1-DIMMC1 1 CPU &...

  • Page 44: Intel Optane Pmem 200 Series Memory Population Table

    Chapter 3: Maintenance and Component Installation Intel Optane PMem 200 Series Memory Population Table Note: Only 83xx/62xx/52xx/4315 processors support PMem 200 Series. 32-DIMM Motherboard PMem Population within 1 CPU socket DDR4+ AD Inter- Mode Pmem leave DIMMF1 DIMMF2 DIMME1 DIMME2 DIMMH1 DIMMH2 DIMMG1...

  • Page 45: Dimm Installation

    Chapter 3: Maintenance and Component Installation DIMM Installation 1. Insert the desired number of DIMMs into the slots based on the recommended DIMM population tables shown above. 2. Push the release tabs on both ends of the DIMM slot outwards to unlock it. 3.

  • Page 46: Motherboard Battery

    Chapter 3: Maintenance and Component Installation 3.5 Motherboard Battery The motherboard uses non-volatile memory to retain system information when system power is removed. This memory is powered by a lithium battery residing on the motherboard. Replacing the Battery Begin by removing power from the system.

  • Page 47: Gpus

    Chapter 3: Maintenance and Component Installation 3.6 GPUs GPU Tray The GPU tray contains the Nvidia HGX A100 baseboard. Note the handles must be in the unlocked and extended position to install the GPU tray. Caution: The GPU tray may weigh up to 45 lbs. When moving the tray, exercise caution and use multiple people.

  • Page 48: Switch Tray

    Chapter 3: Maintenance and Component Installation Switch Tray The switch tray contains the PCIe 4.0 switch board and Network Interface Cards. Note the handles must be in the unlocked and extended position to install the switch tray. Slide Tray Figure 3-4. Installing the Switch Tray Installing the Switch Tray 1.

  • Page 49: Replacing Gpus

    Prior to submitting an RMA for GPUs, Nvidia requires that their Field Diagnostic tool is first run to isolate hardware failures and obtain a log file for review. Check with Supermicro Technical Services for more details. In addition, more details can be found in Nvidia reference document Baseboard Field Diagnostics Software Guide DU-09163-001.
  • Page 50 Prior to submitting an RMA for GPUs, Nvidia requires that their Field Diagnostic tool is first run to isolate hardware failures and obtain a log file for review. Check with Supermicro Technical Services for more details. In addition, more details can be found in Nvidia reference document Baseboard Field Diagnostics Software Guide DU-09163-001.

  • Page 51: Storage Drives

    The drives are mounted in drive carriers that simplify their removal from the chassis. These carriers also help promote proper airflow. Note: Enterprise level hard disk drives are recommended for use in Supermicro chassis and servers. For information on recommended HDDs, visit the Supermicro website product pages at https://www.supermicro.com/products/nfo/Ultra.cfm.

  • Page 52: Removing/Installing Drives

    Chapter 3: Maintenance and Component Installation Figure 3-6. Logical Drive Numbers Removing/Installing Drives Removing Drive Carriers from the Chassis 1. Push the release button on the drive carrier. This releases and extends the drive carrier handle. If the release button does not release it, the handle may be locked: using a flat- head screwdriver, rotate the screw counterclockwise 45 degrees to unlock the handle.
  • Page 53 Chapter 3: Maintenance and Component Installation Figure 3-8. Removing a Drive Carrier Installing a 2.5" NVMe Drive 1. Place the NVMe drive carrier on a flat surface. 2. Orient the drive with the connector facing the bottom rear of the carrier. The drive can be inserted from above the carrier and into the clips until a "click"...

  • Page 54: Hot-Swap For Nvme Drives

    2. Replace with a new drive and insert the carrier back into the open drive bay. Hot-Swap for NVMe Drives Supermicro servers support NVMe surprise hot-swap. For even better data security, NVMe orderly hot-swap is recommended. NVMe drives can be ejected and replaced remotely using the BMC.

  • Page 55: Checking The Temperature Of An Nvme Drive

    Chapter 3: Maintenance and Component Installation Figure 3-10. BMC Screenshot Replacing the Drive 1. Insert the replacement drive. 2. BMC > System > Storage Monitoring > Physical View 3. Select Device, Group and slot and click Insert. The drive Status LED indicator flashes red, then turns off.

  • Page 56: Installing M.2 Solid State Drives

    Chapter 3: Maintenance and Component Installation Installing M.2 Solid State Drives The X12DGO-6 can accommodate two M.2 solid state drives (SSDs). Each M.2 socket supports NVMe PCIe 3.0 x2 (32 Gb/s) or SATA SSD cards in a 2280 or 22110 form factor. The 22110 form factor is recommended because the appropriate standoff comes pre-installed on the motherboard.
  • Page 57 Chapter 3: Maintenance and Component Installation Installing an M.2 2280 Device 1. Power down the system and remove the CPU tray as described in Section 3.1 and 3.2. 2. Remove any component blocking the M.2 sockets. 3. To loosen the M.2 plastic standoff on the motherboard, lift up its top square latch, and use gentle force to pull it out of the hole.

  • Page 58: Expansion Cards

    The system has two PCIe 4.0 x16 LP slots on the motherboard tray and eight PCIe 4.0 x16 slots on the switch tray. Note: Expansion cards are recommended to be serviced by Supermicro due to the optimized density of the 4U form factor.
  • Page 59 Chapter 3: Maintenance and Component Installation Installing an Expansion Card in the Switch Tray 1. Power down the system and remove the switch tray as described in Section 3.1 and 3.2. 2. Remove the shield and screw where the expansion card will be installed. 3.

  • Page 60: System Cooling

    Chapter 3: Maintenance and Component Installation 3.9 System Cooling Fans The GPU node contains four hot-swappable heavy-duty fans. The fan modules are powered from the fan board mounted within the GPU tray. These fans are powered by 8-pin power connectors. The CPU node contains six counter-rotating fans. Fan speed is controlled by a system temperature setting in BMC.

  • Page 61: Overheating

    Overheat Temperature Setting Some backplanes allow the overheat temperature to be set at 45, 50, or 55 by changing a jumper setting. For more information, consult the backplane user manual at www.supermicro. com. (Click Support, then the Manuals link.) If the server overheats: 1.
  • Page 62 Chapter 3: Maintenance and Component Installation Figure 3-18. CPU Fan Replacement Note: Figure is for illustration purposes only. Some components shown might not match those in your system. Changing a CPU Fan 1. Identify the failed fan. 2. Power down the system and remove the motherboard tray as described in Section 3.1 and 3.2.

  • Page 63: Air Shroud

    Chapter 3: Maintenance and Component Installation Air Shroud Air shrouds help to funnel the airflow provided by the fans over the system components that generate the most heat. Installing the Air Shroud 1. Remove the CPU node from the chassis. 2.

  • Page 64: Power Supply

    420GP-TNAR+ features 3000W (2+2) redundant Titanium Level (96%+) power supplies. The power modules can be changed without powering down the system. New units can be ordered directly from Supermicro or authorized distributors. These power supplies are auto-switching capable. This feature enables them to automatically sense the input voltage and operate at a 100-120v or 180-240v.

  • Page 65: Bmc

    Chapter 3: Maintenance and Component Installation 3.11 BMC The BMC can be reset using the button on the front control panel or on the chassis rear. • Reset—Press and hold the button. After six seconds, the LED blinks at 2 Hz. The BMC resets and the reset duration is ~250 ms.

  • Page 66: Motherboard Connections

    Chapter 4: Motherboard Connections Chapter 4 Motherboard Connections This section describes the connections on the motherboard and provides pinout definitions. Note that depending on how the system is configured, not all connections are required. The LEDs on the motherboard are also described here. A motherboard layout indicating component locations may be found in Chapter 1.

  • Page 67: Headers And Connectors

    Chapter 4: Motherboard Connections 4.2 Headers and Connectors Fan Headers There are eight 4-pin fan headers (FAN1~FAN8) and two 9-pin fan headers for liquid cooling pumps (FANA/FANB). Fan speed control is available for 4-pin fans by Thermal Management via the BMC interface. Refer to the tables below for pin definitions. 9-Pin Fan Header 4-Pin Fan Header Pin Definitions...
  • Page 68 The JTPM1 header is used to connect a Trusted Platform Module (TPM)/Port 80, which is available from Supermicro (optional). A TPM/Port 80 connector is a security device that supports encryption and authentication in hard drives. It allows the motherboard to deny access if the TPM associated with the hard drive is not installed in the system.
  • Page 69 Chapter 4: Motherboard Connections 4-pin BMC External I C Header A System Management Bus header for BMC is located at JIPMB1. Connect the appropriate cable here to use the BMC I C connection on your system. Refer to the table below for pin definitions.

  • Page 70: Input/Output Ports

    Chapter 4: Motherboard Connections 4.3 Input/Output Ports Front I/O Ports Front I/O ports are available through the AOM-DGO-IO riser card. The riser card connector for the AOM-DGO-IO is located at JSLOT1 on the motherboard. Ethernet Ports A dedicated BMC LAN port is located on the front I/O panel. The LAN port is supported by the iAOM-DGO-IO riser card, which connects to JSLOT1.

  • Page 71: Jumpers

    Chapter 4: Motherboard Connections 4.4 Jumpers Explanation of Jumpers To modify the operation of the motherboard, jumpers are used to choose between optional settings. Jumpers create shorts between two pins to change the function associated with it. Pin 1 is identified with a square solder pad on the printed circuit board. See the motherboard layout page for jumper locations.

  • Page 72: Led Indicators

    Chapter 4: Motherboard Connections 4.5 LED Indicators BMC LAN LEDs A BMC LAN is located on the front I/O board. The amber LED on the right indicates activity, while the LED on the left indicates the speed of the connection. Refer to the table below for more information.
  • Page 73 Chapter 4: Motherboard Connections BMC Heartbeat LED A BMC Heartbeat LED is located at LEDM1. When LEDM1 is blinking, the BMC is functioning normally. Refer to the table below for more information. BMC Heartbeat LED Indicator LED Color Definition Green: BMC Normal Blinking M.2 LED...

  • Page 74: Storage Ports

    Chapter 4: Motherboard Connections 4.6 Storage Ports I-SATA 3.0 and S-SATA 3.0 Connectors The X12DGO-6 has eight I-SATA 3.0 ports (I-SATA0-3, I-SATA4-7). These SATA ports are supported by the Intel® C621A chipset M.2 Slot The X12DGO-6 motherboard has two M.2 slots (JM2_1/JM2_2). M.2 was formerly known as Next Generation Form Factor (NGFF) and serves to replace mini PCIe.

  • Page 75: Chapter 5 Software

    USB/SATA DVD drive, or a USB flash drive, or the BMC KVM console. 2. Retrieve the proper RST/RSTe driver. Go to the Supermicro web page for your motherboard and click on "Download the Latest Drivers and Utilities", select the proper driver, and copy it to a USB flash drive.
  • Page 76 Chapter 5: Software 4. During Windows Setup, continue to the dialog where you select the drives on which to install Windows. If the disk you want to use is not listed, click on “Load driver” link at the bottom left corner. Figure 5-2.

  • Page 77: Driver Installation

    The Supermicro website contains drivers and utilities for your system at https://www. supermicro.com/wdl/driver. Some of these must be installed, such as the chipset driver. After accessing the website, go into the CDR_Images (in the parent directory of the above link) and locate the ISO file for your motherboard. Download this file to to a USB flash drive or a DVD.

  • Page 78: Superdoctor ® 5

    5.3 SuperDoctor ® The Supermicro SuperDoctor 5 is a program that functions in a command-line or web-based interface for Windows and Linux operating systems. The program monitors such system health information as CPU temperature, system voltages, system power consumption, fan speed, and provides alerts via email or Simple Network Management Protocol (SNMP).

  • Page 79: Bmc

    There are several BIOS settings that are related to BMC. For general documentation and information on BMC, visit our website at: www.supermicro.com/en/solutions/management-software/bmc-resources. BMC ADMIN User Password For security, each system is assigned a unique default BMC password for the ADMIN user.

  • Page 80: Chapter 6 Optional Components

    Chapter 6: Optional Components Chapter 6 Optional Components This chapter describes optional system components and installation procedures. 6.1 Optional Parts List NVMe Option Kit Description Part Number Quantity MicroFit, 2x2 36-cm GPU cable CBL-PWEX-1231 SlimLine LP x8 to SlimLine LP x8, 24-cm cable CBL-SAST-1224LP-85 Hot-swap thin-profile, 2.5"...

  • Page 81: Intel Virtual Raid On Cpu (Vroc)

    Chapter 6: Optional Components 6.2 Intel Virtual RAID on CPU (VROC) Intel Virtual RAID on CPU (Intel VROC) is an enterprise RAID solution for NVMe SSDs ® directly attached to Intel Xeon Scalable processors. Intel Volume Management Device (VMD) is an integrated controller inside the CPU PCI-E root complex. •...

  • Page 82: Additional Information

    Chapter 6: Optional Components Additional Information Additional information is available on the product page for the Supermicro add-on card and the linked manuals. www.supermicro.com/products/accessories/addon/AOC-VROCxxxMOD.cfm Hardware Key The Intel VROC hardware key is a license key that detects the Intel VROC SKU and activates the function accordingly.

  • Page 83: Enabling Nvme Raid

    Chapter 6: Optional Components Enabling NVMe RAID RAID for NVMe SSDs must be enabled through the UEFI BIOS. 1. Install the patch as described in the Restrictions and Requirements section on a previous page. 2. Reboot the server. 3. Press [DEL] key to enter BIOS. 4.
  • Page 84 Chapter 6: Optional Components Need new screenshots Figure 6-2. BIOS VMD Setting Examples...
  • Page 85 Chapter 6: Optional Components 13. Select Strip Size (Default 64KB). 14. Select Create Volume. 15. If another RAID is needed, start again at step 6. 16. Press [F4] to save and reboot. Figure 6-3. Created Volume without Figure 6-4. Created Volume with enabling RAID spanned over VMD enabling RAID spanned over VMD Controller...

  • Page 86: Status Indications

    Chapter 6: Optional Components Status Indications An LED indicator on the drive carrier shows the RAID status of the drive. Drive Carrier Status LED Indicator Status State (red) Normal function Locating 4 Hz blink Fault Solid on Rebuilding 1 Hz Blink IBPI SFF 8489 Defined Status LED States Hot Swap Drives Intel VMD enables hot-plug and hot-unplug for NVMe SSDs, whether from Intel or other...

  • Page 87: Chapter 7 Troubleshooting And Support

    Chapter 7 Troubleshooting and Support 7.1 Information Resources Website A great deal of information is available on the Supermicro website, supermicro.com. Menu Icon Figure 7-1. Supermicro Website • Specifications for servers and other hardware are available by clicking the menu icon, then selecting the Products option.

  • Page 88: Baseboard Management Controller (Bmc)

    Security Center for recent security notices Supermicro Phone and Addresses 7.2 Baseboard Management Controller (BMC) The system supports the a Baseboard Management Controller (BMC). BMC is used to provide remote access, monitoring and management. There are several BIOS settings that are related to BMC.

  • Page 89: Troubleshooting Procedures

    Chapter 7: Troubleshooting and Support 7.3 Troubleshooting Procedures Use the following procedures to troubleshoot your system. If you have followed all of the MAC CODE procedures below and still need assistance, refer to the Technical Support Procedures Returning Merchandise for Service section(s) in this chapter.

  • Page 90: No Video

    Chapter 7: Troubleshooting and Support No Video 1. If the power is on but you have no video, remove all the add-on cards and cables. 2. As you try to power up the system, note any beep codes. Refer to the next section for details on beep codes.
  • Page 91 2. Memory support: Make sure that the memory modules are supported by testing the modules using memtest86 or a similar utility. Note: Refer to the product page on our website at http://www.supermicro.com for memory and CPU support and updates. 3. HDD support: Make sure that all hard disk drives (HDDs) work properly. Replace the bad HDDs with good ones.

  • Page 92: Gpu Detection Issue

    Chapter 7: Troubleshooting and Support GPU Detection Issue 1. If there is a GPU detection issue with system, first check the switchboard for amber LEDs, which indicate the GPU link status. 2. If the amber LEDs are not present and only the green LEDs from the switchboard are observed, this means that there is an issue with GPU detection from the switchboard.

  • Page 93: Bios Error Beep (Post) Codes

    When BIOS performs the Power On Self Test, it writes checkpoint codes to I/O port 0080h. If the computer cannot complete the boot process, a diagnostic card can be attached to the computer to read I/O port 0080h (Supermicro p/n AOC-LPC80-20). For information on AMI updates, please refer to http://www.ami.com/products/.

  • Page 94: Crash Dump Using Bmc

    Chapter 7: Troubleshooting and Support 7.5 Crash Dump Using BMC In the event of a processor internal error (IERR) that crashes your system, you may want to provide information to support staff. You can download a crash dump of status information using BMC.

  • Page 95: Uefi Bios Recovery

    Warning: Do not upgrade the BIOS unless your system has a BIOS-related issue. Flashing the wrong BIOS can cause irreparable damage to the system. In no event shall Supermicro be liable for direct, indirect, special, incidental, or consequential damages arising from a BIOS update.
  • Page 96 USB device or a writable CD/DVD. Note 1: If you cannot locate the "Super.ROM" file in your drive disk, visit our website at www.supermicro.com to download the BIOS package. Extract the BIOS binary image into a USB flash device and rename it "Super.ROM" for the BIOS recovery use.
  • Page 97 Chapter 7: Troubleshooting and Support Note: At this point, you may decide if you want to start the BIOS recovery. If you decide to proceed with BIOS recovery, follow the procedures below. 4. When the screen as shown above displays, use the arrow keys to select the item "Proceed with flash update"...
  • Page 98 Chapter 7: Troubleshooting and Support 7. Press <Del> continuously during system boot to enter the BIOS Setup utility. From the top of the tool bar, select Boot to enter the submenu. From the submenu list, select Boot Option #1 as shown below. Then, set Boot Option #1 to [UEFI AP:UEFI: Built-in EFI Shell]. Press <F4>...
  • Page 99 Chapter 7: Troubleshooting and Support Note: Do not interrupt this process until the BIOS flashing is complete. 9. The screen above indicates that the BIOS update process is complete. When you see the screen above, unplug the AC power cable from the power supply, clear CMOS, and plug the AC power cable in the power supply again to power on the system.

  • Page 100: Cmos Clear

    Chapter 7: Troubleshooting and Support 7.7 CMOS Clear JBT1 is used to clear CMOS, which will also clear any passwords. Instead of pins, this jumper consists of contact pads to prevent accidentally clearing the contents of CMOS. To Clear CMOS 1.

  • Page 101: Where To Get Replacement Components

    7.8 Where to Get Replacement Components If you need replacement parts for your system, to ensure the highest level of professional service and technical support, purchase exclusively from our Supermicro Authorized Distributors/System Integrators/Resellers. A list can be found at: http://www.supermicro.com.

  • Page 102: Vendor Support Filing System

    For issues related to Red Hat Enterprise Linux, since it is a subscription based OS, contact your account representative. 7.10 Feedback Supermicro values your feedback as we strive to improve our customer experience in all facets of our business. Please email us at documentfeedback@supermicro.com to provide feedback on our manuals.

  • Page 103: Contacting Supermicro

    Chapter 7: Troubleshooting and Support 7.11 Contacting Supermicro Headquarters Address: Super Micro Computer, Inc. 980 Rock Ave. San Jose, CA 95131 U.S.A. Tel: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information) support@supermicro.com (Technical Support) Website: www.supermicro.com Europe Address: Super Micro Computer B.V.

  • Page 104: Appendix A Standardized Warning Statements For Ac Systems

    Supermicro's Technical Support department for assistance. Only certified technicians should attempt to install or configure components. Read this appendix in its entirety before installing or configuring components in the Supermicro chassis. These warnings may also be found on our website at http://www.supermicro.com/about/...
  • Page 105 Appendix A: Warning Statements Warnung WICHTIGE SICHERHEITSHINWEISE Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.
  • Page 106 Appendix A: Warning Statements . ٌ ‫ا ك ً ف حالة و ٌ يك أى تتسبب ف اصابة جسذ ة ٌ هذا الزهز ع ٌ خطز !تحذ ز‬ ‫قبل أى تعول عىل أي هعذات،يك عىل علن بالوخاطز ال ا ٌجوة عي الذوائز‬ ٍ...
  • Page 107 Appendix A: Warning Statements Warnung Vor dem Anschließen des Systems an die Stromquelle die Installationsanweisungen lesen. ¡Advertencia! Lea las instrucciones de instalación antes de conectar el sistema a la red de alimentación. Attention Avant de brancher le système sur la source d'alimentation, consulter les directives d'installation. .‫יש...
  • Page 108 Appendix A: Warning Statements Warnung Dieses Produkt ist darauf angewiesen, dass im Gebäude ein Kurzschluss- bzw. Überstromschutz installiert ist. Stellen Sie sicher, dass der Nennwert der Schutzvorrichtung nicht mehr als: 250 V, 20 A beträgt. ¡Advertencia! Este equipo utiliza el sistema de protección contra cortocircuitos (o sobrecorrientes) del edificio.
  • Page 109 Appendix A: Warning Statements Power Disconnection Warning Warning! The system must be disconnected from all sources of power and the power cord removed from the power supply module(s) before accessing the chassis interior to install or remove system components. 電源切断の警告 システムコンポーネントの取り付けまたは取り外しのために、...
  • Page 110 Appendix A: Warning Statements ‫אזהרה מפני ניתוק חשמלי‬ ‫!אזהרה‬ ‫יש לנתק את המערכת מכל מקורות החשמל ויש להסיר את כבל החשמלי מהספק‬ ‫.לפני גישה לחלק הפנימי של המארז לצורך התקנת או הסרת רכיבים‬ ‫يجب فصم اننظاو من جميع مصادر انطاقت وإ ز انت سهك انكهرباء من وحدة امداد‬ ‫انطاقت...
  • Page 111 Appendix A: Warning Statements Attention Il est vivement recommandé de confier l'installation, le remplacement et la maintenance de ces équipements à des personnels qualifiés et expérimentés. !‫אזהרה‬ .‫צוות מוסמך בלבד רשאי להתקין, להחליף את הציוד או לתת שירות עבור הציוד‬ ‫واملدربيه...
  • Page 112 Appendix A: Warning Statements Warnung Diese Einheit ist zur Installation in Bereichen mit beschränktem Zutritt vorgesehen. Der Zutritt zu derartigen Bereichen ist nur mit einem Spezialwerkzeug, Schloss und Schlüssel oder einer sonstigen Sicherheitsvorkehrung möglich. ¡Advertencia! Esta unidad ha sido diseñada para instalación en áreas de acceso restringido. Sólo puede obtenerse acceso a una de estas áreas mediante la utilización de una herramienta especial, cerradura con llave u otro medio de seguridad.
  • Page 113 Appendix A: Warning Statements Battery Handling Warning! There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions 電池の取り扱い...
  • Page 114 Appendix A: Warning Statements ‫هناك خطر من انفجار يف حالة اسحبذال البطارية بطريقة غري صحيحة فعليل‬ ‫اسحبذال البطارية‬ ‫فقط بنفس النىع أو ما يعادلها مام أوصث به الرشمة املصنعة‬ ‫جخلص من البطاريات املسحعملة وفقا لحعليامت الرشمة الصانعة‬ 경고! 배터리가 올바르게 교체되지 않으면 폭발의 위험이 있습니다. 기존 배터리와 동일하거나 제 조사에서...
  • Page 115 Appendix A: Warning Statements ¡Advertencia! Puede que esta unidad tenga más de una conexión para fuentes de alimentación. Para cortar por completo el suministro de energía, deben desconectarse todas las conexiones. Attention Cette unité peut avoir plus d'une connexion d'alimentation. Pour supprimer toute tension et tout courant électrique de l'unité, toutes les connexions d'alimentation doivent être débranchées.
  • Page 116 Appendix A: Warning Statements Backplane Voltage Warning! Hazardous voltage or energy is present on the backplane when the system is operating. Use caution when servicing. バックプレーンの電圧 システムの稼働中は危険な電圧または電力が、 バックプレーン上にかかっています。 修理する際には注意く ださい。 警告 当系统正在进行时，背板上有很危险的电压或能量，进行维修时务必小心。 警告 當系統正在進行時，背板上有危險的電壓或能量，進行維修時務必小心。 Warnung Wenn das System in Betrieb ist, treten auf der Rückwandplatine gefährliche Spannungen oder Energien auf.
  • Page 117 Appendix A: Warning Statements ‫هناك خطز مه التيار الكهزبايئ أوالطاقة املىجىدة عىل اللىحة‬ ‫عندما يكىن النظام يعمل كه حذ ر ا عند خدمة هذا الجهاس‬ 경고! 시스템이 동작 중일 때 후면판 (Backplane)에는 위험한 전압이나 에너지가 발생 합니다. 서비스 작업 시 주의하십시오. Waarschuwing Een gevaarlijke spanning of energie is aanwezig op de backplane wanneer het systeem in gebruik is.
  • Page 118 Appendix A: Warning Statements ‫תיאום חוקי החשמל הארצי‬ !‫אזהרה‬ .‫התקנת הציוד חייבת להיות תואמת לחוקי החשמל המקומיים והארציים‬ ‫تركيب املعدات الكهربائية يجب أن ميتثل للقىاويه املحلية والىطىية املتعلقة‬ ‫بالكهرباء‬ 경고! 현 지역 및 국가의 전기 규정에 따라 장비를 설치해야 합니다. Waarschuwing Bij installatie van de apparatuur moet worden voldaan aan de lokale en nationale elektriciteitsvoorschriften.
  • Page 119 Appendix A: Warning Statements Attention La mise au rebut ou le recyclage de ce produit sont généralement soumis à des lois et/ou directives de respect de l'environnement. Renseignez-vous auprès de l'organisme compétent. ‫סילוק המוצר‬ !‫אזהרה‬ .‫סילוק סופי של מוצר זה חייב להיות בהתאם להנחיות וחוקי המדינה‬ ‫التخلص...
  • Page 120 Appendix A: Warning Statements Warnung Gefährlich Bewegende Teile. Von den bewegenden Lüfterblätter fern halten. Die Lüfter drehen sich u. U. noch, wenn die Lüfterbaugruppe aus dem Chassis genommen wird. Halten Sie Finger, Schraubendreher und andere Gegenstände von den Öffnungen des Lüftergehäuses entfernt.
  • Page 121 Verbindungskabeln, Stromkabeln und/oder Adapater, die Ihre örtlichen Sicherheitsstandards einhalten. Der Gebrauch von anderen Kabeln und Adapter können Fehlfunktionen oder Feuer verursachen. Die Richtlinien untersagen das Nutzen von UL oder CAS zertifizierten Kabeln (mit UL/CSA gekennzeichnet), an Geräten oder Produkten die nicht mit Supermicro gekennzeichnet sind.
  • Page 122 ‫.قيرح وأ لطع يف ببستي دق ىرخأ تالوحمو تالباك يأ مادختسا .ميلسلا سباقلاو لصوملا مجح‬ ‫ لبق نم ةدمتعملا تالباكلا مادختسا تادعملاو ةيئابرهكلا ةزهجألل ةمالسلا نوناق رظحي‬UL ‫ وأ‬CSA ‫( ةمالع لمحت يتلاو‬UL/CSA) ‫ لبق نم ةددحملاو ةينعملا تاجتنملا ريغ ىرخأ تادعم يأ عم‬Supermicro.
  • Page 123 사항을 준수하여 제공되거나 지정된 연결 혹은 구매 케이블, 전원 케이블 및 AC 어댑터를 사용하십시오. 다른 케이블이나 어댑터를 사용하면 오작동이나 화재가 발생할 수 있습니다. 전기 용품 안전법은 UL 또는 CSA 인증 케이블 (코드에 UL / CSA가 표시된 케이블)을 Supermicro 가 지정한 제품 이외의 전기 장치에 사용하는 것을 금지합니다. Stroomkabel en AC-Adapter...

  • Page 124: Appendix B System Specifications

    Appendix B: System Specifications Appendix B System Specifications Processors Dual 3rd Generation Intel® Xeon® Scalable processorss in an LGA4189 socket; UPI up to 11.2GT/s; supports CPU TDP up to 270W Note: Refer to the motherboard specifications pages on our website for updates to supported processors. Chipset Intel®...
  • Page 125 Appendix B: System Specifications Power Supply 420GP-TNAR: Model: PWS-2K21G-2R; 80Plus Platinum Level Total Output Power: 1000W with 100 - 127Vac input 1800W with 200 - 220Vac input 1980W with 200 - 230Vac input 2090W with 230 - 240Vac input 2200W with 220 - 240Vac input (for UL/cUL only) 2090W with 230 - 240Vdc input (for CQC only) Input: 100-127Vac / 12 –...
  • Page 126 Appendix B: System Specifications Regulatory Compliance FCC, ICES, CE, VCCI, RCM, UKCA, NRTL, CB Applied Directives, Standards EMC/EMI: 2014/30/EU (EMC Directive) Electromagnetic Compatibility Regulations 2016 FCC Part 15 Subpart B ICES-003 VCCI-CISPR 32 AS/NZS CISPR 32 EN/BS EN55032 EN/BS EN55035 EN/BS 61000-3-2 EN/BS 61000-3-3 EN/BS 61000-4-2...

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