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Supermicro SuperServer 420GP-TNR User Manual

Supermicro SuperServer 420GP-TNR User Manual

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SuperServer
®
420GP-TNR
USER'S MANUAL
Revision 1.0

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Summary of Contents for Supermicro SuperServer 420GP-TNR

  • Page 1 SuperServer ® 420GP-TNR USER’S MANUAL Revision 1.0...
  • Page 2 State of California, USA. The State of California, County of Santa Clara shall be the exclusive venue for the resolution of any such disputes. Supermicro's total liability for all claims will not exceed the price paid for the hardware product.
  • Page 3 If you have any questions, please contact our support team at: support@supermicro.com This manual may be periodically updated without notice. Please check the Supermicro website for possible updates to the manual revision level. Secure Data Deletion A secure data deletion tool designed to fully erase all data from storage devices can be found on our website: https://www.supermicro.com/about/policies/disclaimer.cfm?url=/wdl/utility/...

  • Page 4: Table Of Contents

    SuperServer 420GP-TNR User's Manual Contents Contacting Supermicro ......................8 Chapter 1 Introduction 1.1 Overview ..........................9 1.2 System Features ........................10 Front View .........................10 Drive Carrier Indicators ....................11 Control Panel .........................12 Rear View ..........................13 1.3 System Architecture ......................15 Main Components ......................15 System Block Diagram ......................16 1.4 Motherboard Layout ......................17...
  • Page 5 Preface Removing the Chassis from the Rack ................26 Chapter 3 Maintenance and Component Installation 3.1 Removing Power .......................27 3.2 Accessing the System ......................28 3.3 Static-Sensitive Devices .....................29 Precautions ........................29 3.4 Processor and Heatsink Installation ...................30 The Processor Carrier Assembly ..................31 The Processor Heatsink Module (PHM) ................33 Preparing the CPU Socket for Installation ................34 Installing the PHM into the CPU Socket ................35...
  • Page 6 SuperServer 420GP-TNR User's Manual 4.4 Jumpers ..........................64 4.5 LED Indicators ........................66 4.6 Storage Ports ........................67 Chapter 5 Software 5.1 Microsoft Windows OS Installation ..................68 5.2 Driver Installation ........................70 5.3 SuperDoctor 5 ........................71 ® 5.4 BMC ............................72 BMC ADMIN User Password ....................72 Chapter 6 Optional Components 6.1 Optional Parts List .......................73...
  • Page 7 7.8 Where to Get Replacement Components ................94 7.9 Reporting an Issue ......................94 Technical Support Procedures ..................94 Returning Merchandise for Service ...................94 Vendor Support Filing System ..................95 7.10 Feedback ...........................95 7.11 Contacting Supermicro .......................96 Appendix A Standardized Warning Statements for AC Systems Appendix B System Specifications...

  • Page 8: Contacting Supermicro

    SuperServer 420GP-TNR User's Manual Contacting Supermicro Headquarters Address: Super Micro Computer, Inc. 980 Rock Ave. San Jose, CA 95131 U.S.A. Tel: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information) support@supermicro.com (Technical Support) Website: www.supermicro.com Europe Address: Super Micro Computer B.V.

  • Page 9: Chapter 1 Introduction

    4U 17.2 x 7 x 29in. / 437 x 178 x 737mm (WxHxD) Notes: A Quick Reference Guide can be found on the product page of the Supermicro website. The following safety models associated with the 420GP-TNR have been certified as compliant...

  • Page 10: System Features

    Chapter 1: Introduction 1.2 System Features The following views of the system display the main features. Refer to Appendix B for additional specifications. Front View Control Panel Pullout Tags 11 12 13 14 15 16 17 18 19 20 21 22 23 8x NVMe 16x SAS/SATA3 Figure 1-1.

  • Page 11: Drive Carrier Indicators

    Chapter 1: Introduction Drive Carrier Indicators Each drive carrier has two LED indicators: an activity indicator and a status indicator. For RAID configurations using a controller, the meaning of the status indicator is described in the table below. For OS RAID or non-RAID configurations, some LED indications are not supported, such as hot spare.

  • Page 12: Control Panel

    Chapter 1: Introduction Control Panel Power Button Reset Button Power LED NIC (LAN1) LED NIC (LAN2) LED Information LED Power Fail LED Figure 1-2. Control Panel Control Panel Features Feature Description The main power switch applies or removes primary power from the power supply to the server Power button but maintains standby power.

  • Page 13: Rear View

    Chapter 1: Introduction Rear View LAN Ports VGA Port COM Port Power Supply Power Supply USB 3.0 Ports BMC Port AIOM Slot CPU1 CPU2 Figure 1-3. System: Rear View Expansion Slot Locations Item Description Controlled By PCIe 4.0 x16 slot CPU1 (via PLX) PCIe 4.0 x16 slot CPU1 (via PLX)
  • Page 14 Chapter 1: Introduction System Features: Rear Feature Description Power Supplies Two (redundant) power supply modules, PWS1 on the left, PWS2 on the right LAN Ports Two 10GBaseT and two 10G SFP+ LAN ports (see Section 1.1 Overview for details) Two USB 3.0 ports BMC LAN Port Dedicated BMC LAN port COM Port...

  • Page 15: System Architecture

    Chapter 1: Introduction 1.3 System Architecture This section covers the locations of the system electrical components, a system block diagram, and a motherboard layout with the connectors and jumpers called out. Main Components GPUs M.2 NVMe 3 r d G e n e r a t i o n Intel Xeon Scalable Processor 32 DIMM Slots...

  • Page 16: System Block Diagram

    Chapter 1: Introduction System Block Diagram The block diagram below shows the connections and relationships between the subsystems and major components of the overall system. AIOM / OCP 3.0 CPU1 CPU2 = 2x SLIMSAS CABLES DMI X4 4x U.2 NVMe 4x U.2 NVMe 8x SATA3 2x M.2 NVMe...

  • Page 17: Motherboard Layout

    Chapter 1: Introduction 1.4 Motherboard Layout Below is a layout of the X12DPG-OA6 motherboard with jumper, connector and LED locations shown. See the table on the following page for descriptions. For detailed descriptions, pinout information and jumper settings, refer to Chapter 4 or the Motherboard Manual.

  • Page 18: Quick Reference Table

    Blinking Green: BMC Normal (Active), LEDM1 BMC Heartbeat LED Solid Green: (during BMC Rest or during a Cold Reboot) Connector Description AIOM Supermicro Advanced I/O Module (AIOM) slot ® Onboard CMOS battery FAN1~10 CPU/system fan headers J36 (USB3/4) Front accessible USB 3.0 headers...

  • Page 19: Chapter 2 Server Installation

    Chapter 2: Server Installation Chapter 2 Server Installation 2.1 Overview This chapter provides advice and instructions for mounting your system in a server rack. If your system is not already fully integrated with processors, system memory etc., refer to Chapter 3 for details on installing those specific components.

  • Page 20: Rack Precautions

    Chapter 2: Server Installation • This product is not suitable for use with visual display workplace devices according to §2 of the German Ordinance for Work with Visual Display Units. Rack Precautions • Ensure that the leveling jacks on the bottom of the rack are extended to the floor so that the full weight of the rack rests on them.

  • Page 21: Airflow

    Chapter 2: Server Installation Airflow Equipment should be mounted into a rack so that the amount of airflow required for safe operation is not compromised. Mechanical Loading Equipment should be mounted into a rack so that a hazardous condition does not arise due to uneven mechanical loading.

  • Page 22: Procedure For Rack Mounting

    Chapter 2: Server Installation 2.4 Procedure for Rack Mounting This section provides information on installing a 4U chassis into a rack unit with the rails provided. There are a variety of rack units on the market, so the assembly procedure may differ slightly.

  • Page 23: Installing The Inner Rails On The Chassis

    Chapter 2: Server Installation Warning: do not pick up the server with the front handles. They are designed to pull the system from a rack only. Figure 2-2. Installing the Inner Rails Note: The figure above is for illustrative purposes only. Always install servers at the bottom of the rack first.

  • Page 24: Installing The Outer Rails Onto The Rack

    Chapter 2: Server Installation Installing the Outer Rails onto the Rack Installing the Outer Rails 1. Press upward on the locking tab at the rear end of the middle rail. 2. Push the middle rail back into the outer rail. 3.

  • Page 25: Installing The Chassis Into A Rack

    Chapter 2: Server Installation Figure 2-4. Installing the Chassis into a Rack Note: Figures are for illustrative purposes only. Always install servers into racks in the lower positions first. Installing the Chassis into a Rack Installing the Chassis into a Rack: 1.

  • Page 26: Removing The Chassis From The Rack

    Chapter 2: Server Installation Removing the Chassis from the Rack Caution! It is dangerous for a single person to off-load the heavy chassis from the rack without assistance. Be sure to have sufficient assistance supporting the chassis when removing it from the rack.

  • Page 27: Chapter 3 Maintenance And Component Installation

    Chapter 3: Maintenance and Component Installation Chapter 3 Maintenance and Component Installation This chapter provides instructions on installing and replacing main system components. To prevent compatibility issues, only use components that match the specifications and/or part numbers given. Installation or replacement of most components require that power first be removed from the system.

  • Page 28: Accessing The System

    Chapter 3: Maintenance and Component Installation 3.2 Accessing the System The CSE-418G2TS-R4016BP features a removable top cover, which allows easy access to the inside of the chassis. Removing the Top Cover 1. Begin by removing power from the system as described in Section 3.1. 2.

  • Page 29: Static-Sensitive Devices

    Chapter 3: Maintenance and Component Installation 3.3 Static-Sensitive Devices Electrostatic Discharge (ESD) can damage electronic com ponents. To avoid damaging your motherboard, it is important to handle it very carefully. The following measures are generally sufficient to protect the system PCBs from ESD. Precautions •...

  • Page 30: Processor And Heatsink Installation

    Thermal grease is pre-applied on new heatsinks. No additional thermal grease is needed. • Refer to the Supermicro website for updates on processor and memory support. • All graphics in this manual are for illustration only. Your components may look different.

  • Page 31: The Processor Carrier Assembly

    Chapter 3: Maintenance and Component Installation The Processor Carrier Assembly The processor carrier assembly is comprised of the processor and the processor carrier. To create the processor carrier assembly, please follow the steps below: Note: Before installation, be sure to review the Static-Sensitive Devices section earlier in this chapter.
  • Page 32 Chapter 3: Maintenance and Component Installation 3. Locate the lever on the carrier and press it down as shown below. Lever 4. Using pin 1 as a guide, carefully align the CPU keys on the processor (A & B) with those on the carrier (a &...

  • Page 33: The Processor Heatsink Module (Phm)

    Chapter 3: Maintenance and Component Installation The Processor Heatsink Module (PHM) After creating the processor carrier assembly, follow the instructions below to mount the heatsink onto the carrier assembly to form the processor heatsink module (PHM). Note: If this is a new heatsink, the thermal grease has been pre-applied. Otherwise, apply the proper amount of thermal grease to the underside of the heatsink.

  • Page 34: Preparing The Cpu Socket For Installation

    Chapter 3: Maintenance and Component Installation Preparing the CPU Socket for Installation The CPU socket comes with a plastic protective cover, which needs to be removed before installing the Processor Heatsink Module (PHM). Do this by gently squeezing the grip tabs then pulling the cover off.

  • Page 35: Installing The Phm Into The Cpu Socket

    Chapter 3: Maintenance and Component Installation Installing the PHM into the CPU Socket After assembling the Processor Heatsink Module (PHM), you are ready to install it into the CPU socket. 1. Locate four threaded fasteners (a, b, c, d) on the CPU socket. CPU Socket Threaded Fastener (a, b, c, d: Threaded Fasteners)
  • Page 36 Chapter 3: Maintenance and Component Installation 4. Align peek nut "A" (next to the triangular pin 1 on the heatsink) with threaded fastener "a" on the CPU socket. Then align peek nuts "B", "C", "D" on the heatsink with threaded fasteners "b", "c", "d"...

  • Page 37: Removing The Phm From The Cpu Socket

    Chapter 3: Maintenance and Component Installation Removing the PHM from the CPU Socket Before removing the PHM from the motherboard, first shut down the system and unplug the AC power cord from all power supplies. 1. Use a t30-bit screwdriver to loosen the four peek nuts on the heatsink in the sequence of A, B, C, and D.

  • Page 38: Removing The Processor Carrier Assembly From The Phm

    Chapter 3: Maintenance and Component Installation Removing the Processor Carrier Assembly from the PHM To remove the processor carrier assembly from the PHM, please follow the steps below: 1. Detach the four plastic clips (marked a, b, c, d) on the processor carrier assembly from the four corners of the heatsink (marked A, B, C, D) as shown below.

  • Page 39: Removing The Processor From The Processor Carrier Assembly

    Chapter 3: Maintenance and Component Installation Removing the Processor from the Processor Carrier Assembly Once you have removed the processor carrier assembly from the PHM, you are ready to remove the processor from the processor carrier by following the steps below. 1.

  • Page 40: Memory

    Chapter 3: Maintenance and Component Installation 3.5 Memory Memory Support The X12DPG-OA6 supports up to 8TB of 3DS LRDIMM/LRDIMM/3DS RDIMM/RDIMM DDR4 (288-pin) ECC memory with speeds of 3200/2933/2666 MHz in 32 memory slots and up to 8TB of Intel Optane PMem 200 Series with speeds of up to 3200 MHz. (See the notes below.) Notes: The Intel®...
  • Page 41 2 CPUs & 28 DIMMs CPU2: P2-DIMMA1/P2-DIMME1/P2-DIMMC1/P2-DIMMG1/P2-DIMMB1/P2-DIMMF1/P2-DIMMD1/P2-DIMMH1/ P2-DIMMA2/P2-DIMME2/P2-DIMMC2/P2-DIMMG2 CPU1: P1-DIMMA1/P1-DIMME1/P1-DIMMC1/P1-DIMMG1/P1-DIMMB1/P1-DIMMF1/P1-DIMMD1/P1-DIMMH1/ 2 CPUs & 32 DIMMs* P1-DIMMA2/P1-DIMME2/P1-DIMMC2/P1-DIMMG2/P1-DIMMB2/P1-DIMMF2/P1-DIMMD2/P1-DIMMH2 CPU2: P2-DIMMA1/P2-DIMME1/P2-DIMMC1/P2-DIMMG1/P2-DIMMB1/P2-DIMMF1/P2-DIMMD1/P2-DIMMH1/ P2-DIMMA2/P2-DIMME2/P2-DIMMC2/P2-DIMMG2/P2-DIMMB2/P2-DIMMF2/P2-DIMMD2/P2-DIMMH2 Note: To maximize memory performance, please use the memory configurations marked with "*" above as these configurations are recommended by Supermicro for optimal memory performance.

  • Page 42: Intel Optane Pmem 200 Series Memory Population Table

    Chapter 3: Maintenance and Component Installation Intel Optane PMem 200 Series Memory Population Table Note: The Intel® Optane™ Persistent Memory (PMem) 200 Series is supported by 3rd Generation Intel® Xeon® Scalable processorsPlatinum, Gold, and selected Silver processors.. 32-DIMM Motherboard PMem Population with 1 CPU DDR4+ AD Inter- Mode...
  • Page 43 Chapter 3: Maintenance and Component Installation • Mode definitions: AD = App Direct Mode, MM = Memory Mode. • No mixing of PMem and NVDIMMs within the platform. • For MM, NM/FM ratio is between 1:4 and 1:16. (NM = Near Memory (DRAM); FM = Far Memory (PMem)).

  • Page 44: Dimm Installation

    Chapter 3: Maintenance and Component Installation DIMM Installation 1. Insert the desired number of DIMMs into the slots based on the recommended DIMM population tables shown above. 2. Push the release tabs on both ends of the DIMM slot outwards to unlock it. 3.

  • Page 45: Motherboard Battery

    Chapter 3: Maintenance and Component Installation 3.6 Motherboard Battery The motherboard uses non-volatile memory to retain system information when system power is removed. This memory is powered by a lithium battery residing on the motherboard. Replacing the Battery Begin by removing power from the system.

  • Page 46: Storage Drives

    Chapter 3: Maintenance and Component Installation 3.7 Storage Drives The CSE-418G2TS supports a total of 24 hard disk drives, which are mounted in drive carriers and reside within the hard drive bays. These drives are hot-swappable and can be removed or replaced without powering down the chassis.
  • Page 47 Note: Refer to the the Supermicro website for additional information: https://www.supermicro. com/support/manuals/?mlg=0. Note: Enterprise level hard disk drives are recommended for use in Supermicro chassis and servers. For information on recommended HDDs, visit the Supermicro website at https://www. supermicro.com/products/nfo/supermicro_drives.cfm...

  • Page 48: Hard Drive Carrier Indicators

    Chapter 3: Maintenance and Component Installation Caution: Use caution when working around the hard drive backplane. Do not touch the backplane with any metal objects and make sure no ribbon cables touch the backplane or obstruct the holes, which aid in proper airflow. Caution: Regardless of how many hard drives are installed, all drive carriers must remain in the drive bays to maintain proper airflow.

  • Page 49: Hot-Swap For Nvme Drives

    Chapter 3: Maintenance and Component Installation Hot-Swap for NVMe Drives Supermicro servers support NVMe surprise hot-swap. For even better data security, NVMe orderly hot-swap is recommended. NVMe drives can be ejected and replaced remotely using BMC. Note: If you are using VROC, see the VROC appendix in this manual instead.

  • Page 50: System Cooling

    Chapter 3: Maintenance and Component Installation 3.8 System Cooling Fans The chassis contains eight 9-cm system fans that provide cooling for the system. All fans are hot-swappable, so there is no need to power down the system when switching fans. Changing a System Fan 1.

  • Page 51: Power Supply

    The failed power module can be replaced without powering-down the system. Replace with the same model. Replacement modules can be ordered directly from Supermicro. An amber light on the power supply is illuminated when the power is switched off. An green light indicates that the power supply is operating.

  • Page 52: Expansion Cards

    Chapter 3: Maintenance and Component Installation 3.9 Expansion Cards The system includes a daughter board for GPU/PCIe expansion capabilities. See Figure 3-2 for an example of the daughter board in the system. See Figures 3-3 and 3-4 for topology for the daughterboards in 420GP-TNR systems. Installing Expansion Cards 1.
  • Page 53 Chapter 3: Maintenance and Component Installation Figure 3-9. Installing the Daughter Board...

  • Page 54: Cable Routing Diagram

    Chapter 3: Maintenance and Component Installation 3.10 Cable Routing Diagram Refer to the diagram below for a representation of how the main cables are routed throughout the system. When disconnecting cables to add or replace components, refer to this diagram when adding or replacing components so you can reroute them in the same manner.

  • Page 55: Bmc

    Chapter 3: Maintenance and Component Installation 3.11 BMC The BMC can be reset using the button on the front control panel or on the chassis rear. • Reset—Press and hold the button. After six seconds, the LED blinks at 2 Hz. The BMC resets and the reset duration is ~250 ms.

  • Page 56: Chapter 4 Motherboard Connections

    Chapter 4: Motherboard Connections Chapter 4 Motherboard Connections This section describes the connections on the motherboard and provides pinout definitions. Note that depending on how the system is configured, not all connections are required. The LEDs on the motherboard are also described here. A motherboard layout indicating component locations may be found in Chapter 1.

  • Page 57: Headers And Connectors

    Chapter 4: Motherboard Connections 4.2 Headers and Connectors Fan Headers There are eight 6-pin fan headers (FAN1~8) and two 4-pin fan headers (FAN9/FAN10) on the motherboard. The 6-pin fan headers are backwards compatible with the traditional 4-pin fans. However, fan speed control is available for 4-pin fans only by Thermal Management via the BMC 2.0 interface.
  • Page 58 It allows the motherboard to deny access if the TPM associated with the hard drive is not installed in the system. For more information on TPM go to http://www.supermicro.com/manuals/other/TPM.pdf. Trusted Platform Module Header...
  • Page 59 Chapter 4: Motherboard Connections VROC RAID Key Header A VROC RAID Key header is located at JRK1 on the motherboard. For NVMe RAID support, install a VROC RAID Key on JRK1 as shown in the illustration below. VROC Key Intel VROC Key Pin Definitions Pin# Definition...

  • Page 60: Control Panel

    Chapter 4: Motherboard Connections Control Panel JF1 contains header pins for various control panel connections. See the figure below for the pin locations and definitions of the control panel buttons and LED indicators. All JF1 wires have been bundled into a single cable to simplify this connection. Make sure the red wire plugs into pin 1 as marked on the motherboard.
  • Page 61 Chapter 4: Motherboard Connections Power On & BMC/BIOS Status LED Button The Power On and BMC/BIOS Status LED button is located on pins 1 and 2 of JF1. Momentarily contacting both pins will power on/off the system or display BMC/BIOS status. Refer to the table below for more information.
  • Page 62 Chapter 4: Motherboard Connections NIC1/NIC2 (LAN1/LAN2) The NIC (Network Interface Controller) LED connections are located on pins 11 and 12 (LAN1) and pins 9 and 10 (LAN2) of JF1. Refer to the tables below for pin definitions LAN1/LAN2 LED LAN1/LAN2 LED Pin Definitions (JF1) Status Pin# Definition...

  • Page 63: Input/Output Ports

    Chapter 4: Motherboard Connections 4.3 Input/Output Ports VGA Port The front VGA header is located at JFP2 on motherboard. The default rear VGA port is located on the I/O riser card (AOM-PIG-I2G). Universal Serial Bus (USB) Ports The motherboard also has one front access USB 3.0 headers J36(USB3/4). The onboard headers can be used to provide front side USB access with a cable (not included).

  • Page 64: Jumpers

    Chapter 4: Motherboard Connections 4.4 Jumpers Explanation of Jumpers To modify the operation of the motherboard, jumpers are used to choose between optional settings. Jumpers create shorts between two pins to change the function associated with it. Pin 1 is identified with a square solder pad on the printed circuit board. See the motherboard layout page for jumper locations.
  • Page 65 Chapter 4: Motherboard Connections ME Manufacturing Mode Select Close pins 2-3 of JPME1 to bypass SPI flash security and force the system to operate in the manufacturing mode, which will allow the user to flash the system firmware from a host server for system setting modifications.

  • Page 66: Led Indicators

    Chapter 4: Motherboard Connections 4.5 LED Indicators AIOM/OCP Card Power Good Indicator The AIOM/OCP card power good indicator is located at LE7 on the motherboard. Refer to the table below for more information. AIOM/OCP card power good Indicator LED Color Definition AIOM/OCP card not connected Green...

  • Page 67: Storage Ports

    Note: For more information on the SATA HostRAID configuration, please refer to the Intel SATA HostRAID user's guide posted on our website at http://www.supermicro.com. M.2 Slots Two hybrid M.2 slots are located at JM2_1 and JM2_2. M.2 was formerly known as Next Generation Form Factor (NGFF) and serves to replace mini PCIe.

  • Page 68: Chapter 5 Software

    USB/SATA DVD drive, or a USB flash drive, or the BMC KVM console. 2. Retrieve the proper RST/RSTe driver. Go to the Supermicro web page for your motherboard and click on "Download the Latest Drivers and Utilities", select the proper driver, and copy it to a USB flash drive.
  • Page 69 Chapter 5: Software 4. During Windows Setup, continue to the dialog where you select the drives on which to install Windows. If the disk you want to use is not listed, click on “Load driver” link at the bottom left corner. Figure 5-2.

  • Page 70: Driver Installation

    DVD. (You may also use a utility to extract the ISO file if preferred.) Another option is to go to the Supermicro website at http://www.supermicro.com. Find the product page for your motherboard, and "Download the Latest Drivers and Utilities".

  • Page 71: Superdoctor ® 5

    5.3 SuperDoctor ® The Supermicro SuperDoctor 5 is a program that functions in a command-line or web-based interface for Windows and Linux operating systems. The program monitors such system health information as CPU temperature, system voltages, system power consumption, fan speed, and provides alerts via email or Simple Network Management Protocol (SNMP).

  • Page 72: Bmc

    There are several BIOS settings that are related to BMC. For general documentation and information on BMC, visit our website at: www.supermicro.com/en/solutions/management-software/bmc-resources. BMC ADMIN User Password For security, each system is assigned a unique default BMC password for the ADMIN user.

  • Page 73: Chapter 6 Optional Components

    Chapter 6: Optional Components Chapter 6 Optional Components This chapter describes optional system components and installation procedures. 6.1 Optional Parts List Optional Parts List Description Part Number Quantity Tool-less black hot-swap 2.5" NVMe drive tray MCP-220-00167-0B 1-24 Black hot-swap 2.5" NVMe drive tray (orange tab, w/ key lock) MCP-220-00127-0B 1-24 Black Gen3 hot-swap 2.5"...

  • Page 74: Storage Control Cards

    Chapter 6: Optional Components 6.2 Storage Control Cards Storage Control Card Options Part Number Cable HDD Configuration AOC-S3008L-L8i x1 or AOC-S3108L-H8iR x1 or CBL-SAST-1295-100 (x2) 8 SAS3 HDDs AOC-S3108L-H8iR-16DD x1 AOC-S3008L-L8i x2 or AOC-S3108L-H8iR x2 or CBL-SAST-1295-100 (x4) 16 SAS3 HDDs AOC-S3108L-H8iR-16DD x2 AOC-S3008L-L8i x3 or AOC-S3108L-H8iR x3 or...

  • Page 75: Intel Virtual Raid On Cpu (Vroc)

    Chapter 6: Optional Components 6.4 Intel Virtual RAID on CPU (VROC) Intel Virtual RAID on CPU (Intel VROC) is an enterprise RAID solution for NVMe SSDs ® directly attached to Intel Xeon Scalable processors. Intel Volume Management Device (VMD) is an integrated controller inside the CPU PCI-E root complex. •...

  • Page 76: Additional Information

    Chapter 6: Optional Components Additional Information Additional information is available on the product page for the Supermicro add-on card and the linked manuals. www.supermicro.com/products/accessories/addon/AOC-VROCxxxMOD.cfm Hardware Key The Intel VROC hardware key is a license key that detects the Intel VROC SKU and activates the function accordingly.

  • Page 77: Enabling Nvme Raid

    Chapter 6: Optional Components Enabling NVMe RAID RAID for NVMe SSDs must be enabled through the UEFI BIOS. 1. Install the patch as described in the Restrictions and Requirements section on a previous page. 2. Reboot the server. 3. Press [DEL] key to enter BIOS. 4.
  • Page 78 Chapter 6: Optional Components Figure 6-2. BIOS VMD Setting Examples...
  • Page 79 Chapter 6: Optional Components 13. Select Strip Size (Default 64KB). 14. Select Create Volume. 15. If another RAID is needed, start again at step 6. 16. Press [F4] to save and reboot. Figure 6-3. Created Volume without Figure 6-4. Created Volume with enabling RAID spanned over VMD enabling RAID spanned over VMD Controller...

  • Page 80: Status Indications

    Chapter 6: Optional Components Status Indications An LED indicator on the drive carrier shows the RAID status of the drive. Drive Carrier Status LED Indicator Status State (red) Normal function Locating 4 Hz blink Fault Solid on Rebuilding 1 Hz Blink IBPI SFF 8489 Defined Status LED States Hot Swap Drives Intel VMD enables hot-plug and hot-unplug for NVMe SSDs, whether from Intel or other...

  • Page 81: Chapter 7 Troubleshooting And Support

    Chapter 7 Troubleshooting and Support 7.1 Information Resources Website A great deal of information is available on the Supermicro website, supermicro.com. Menu Icon Figure 7-1. Supermicro Website • Specifications for servers and other hardware are available by clicking the menu icon, then selecting the Products option.

  • Page 82: Baseboard Management Controller (Bmc)

    Security Center for recent security notices Supermicro Phone and Addresses 7.2 Baseboard Management Controller (BMC) The system supports the a Baseboard Management Controller (BMC). BMC is used to provide remote access, monitoring and management. There are several BIOS settings that are related to BMC.

  • Page 83: Troubleshooting Procedures

    Chapter 7: Troubleshooting and Support 7.3 Troubleshooting Procedures Use the following procedures to troubleshoot your system. If you have followed all of the procedures below and still need assistance, refer to the Technical Support Procedures Returning Merchandise for Service section(s) in this chapter. Power down the system before changing any non hot-swap hardware components.

  • Page 84: No Video

    Chapter 7: Troubleshooting and Support No Video 1. If the power is on but you have no video, remove all the add-on cards and cables. 2. As you try to power up the system, note any beep codes. Refer to the next section for details on beep codes.
  • Page 85 2. Memory support: Make sure that the memory modules are supported by testing the modules using memtest86 or a similar utility. Note: Refer to the product page on our website at http://www.supermicro.com for memory and CPU support and updates. 3. HDD support: Make sure that all hard disk drives (HDDs) work properly. Replace the bad HDDs with good ones.

  • Page 86: Bios Error Beep (Post) Codes

    When BIOS performs the Power On Self Test, it writes checkpoint codes to I/O port 0080h. If the computer cannot complete the boot process, a diagnostic card can be attached to the computer to read I/O port 0080h (Supermicro p/n AOC-LPC80-20). For information on AMI updates, please refer to http://www.ami.com/products/.

  • Page 87: Crash Dump Using Bmc

    Chapter 7: Troubleshooting and Support 7.5 Crash Dump Using BMC In the event of a processor internal error (IERR) that crashes your system, you may want to provide information to support staff. You can download a crash dump of status information using BMC.

  • Page 88: Uefi Bios Recovery

    Warning: Do not upgrade the BIOS unless your system has a BIOS-related issue. Flashing the wrong BIOS can cause irreparable damage to the system. In no event shall Supermicro be liable for direct, indirect, special, incidental, or consequential damages arising from a BIOS update.
  • Page 89 USB device or a writable CD/DVD. Note 1: If you cannot locate the "Super.ROM" file in your drive disk, visit our website at www.supermicro.com to download the BIOS package. Extract the BIOS binary image into a USB flash device and rename it "Super.ROM" for the BIOS recovery use.
  • Page 90 Chapter 7: Troubleshooting and Support Note: At this point, you may decide if you want to start the BIOS recovery. If you decide to proceed with BIOS recovery, follow the procedures below. 4. When the screen as shown above displays, use the arrow keys to select the item "Proceed with flash update"...
  • Page 91 Chapter 7: Troubleshooting and Support 7. Press <Del> continuously during system boot to enter the BIOS Setup utility. From the top of the tool bar, select Boot to enter the submenu. From the submenu list, select Boot Option #1 as shown below. Then, set Boot Option #1 to [UEFI AP:UEFI: Built-in EFI Shell]. Press <F4>...
  • Page 92 Chapter 7: Troubleshooting and Support Note: Do not interrupt this process until the BIOS flashing is complete. 9. The screen above indicates that the BIOS update process is complete. When you see the screen above, unplug the AC power cable from the power supply, clear CMOS, and plug the AC power cable in the power supply again to power on the system.

  • Page 93: Cmos Clear

    Chapter 7: Troubleshooting and Support 7.7 CMOS Clear JBT1 is used to clear CMOS, which will also clear any passwords. Instead of pins, this jumper consists of contact pads to prevent accidentally clearing the contents of CMOS. To Clear CMOS 1.

  • Page 94: Where To Get Replacement Components

    7.8 Where to Get Replacement Components If you need replacement parts for your system, to ensure the highest level of professional service and technical support, purchase exclusively from our Supermicro Authorized Distributors/System Integrators/Resellers. A list can be found at: http://www.supermicro.com.

  • Page 95: Vendor Support Filing System

    For issues related to Red Hat Enterprise Linux, since it is a subscription based OS, contact your account representative. 7.10 Feedback Supermicro values your feedback as we strive to improve our customer experience in all facets of our business. Please email us at techwriterteam@supermicro.com to provide feedback on our manuals.

  • Page 96: Contacting Supermicro

    Chapter 7: Troubleshooting and Support 7.11 Contacting Supermicro Headquarters Address: Super Micro Computer, Inc. 980 Rock Ave. San Jose, CA 95131 U.S.A. Tel: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information) support@supermicro.com (Technical Support) Website: www.supermicro.com Europe Address: Super Micro Computer B.V.

  • Page 97: Appendix A Standardized Warning Statements For Ac Systems

    Supermicro's Technical Support department for assistance. Only certified technicians should attempt to install or configure components. Read this appendix in its entirety before installing or configuring components in the Supermicro chassis. These warnings may also be found on our website at http://www.supermicro.com/about/...
  • Page 98 Appendix A: Warning Statements Warnung WICHTIGE SICHERHEITSHINWEISE Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.
  • Page 99 Appendix A: Warning Statements . ٌ ‫ا ك ً ف حالة و ٌ يك أى تتسبب ف اصابة جسذ ة ٌ هذا الزهز ع ٌ خطز !تحذ ز‬ ‫قبل أى تعول عىل أي هعذات،يك عىل علن بالوخاطز ال ا ٌجوة عي الذوائز‬ ٍ...
  • Page 100 Appendix A: Warning Statements Warnung Vor dem Anschließen des Systems an die Stromquelle die Installationsanweisungen lesen. ¡Advertencia! Lea las instrucciones de instalación antes de conectar el sistema a la red de alimentación. Attention Avant de brancher le système sur la source d'alimentation, consulter les directives d'installation. .‫יש...
  • Page 101 Appendix A: Warning Statements Warnung Dieses Produkt ist darauf angewiesen, dass im Gebäude ein Kurzschluss- bzw. Überstromschutz installiert ist. Stellen Sie sicher, dass der Nennwert der Schutzvorrichtung nicht mehr als: 250 V, 20 A beträgt. ¡Advertencia! Este equipo utiliza el sistema de protección contra cortocircuitos (o sobrecorrientes) del edificio.
  • Page 102 Appendix A: Warning Statements Power Disconnection Warning Warning! The system must be disconnected from all sources of power and the power cord removed from the power supply module(s) before accessing the chassis interior to install or remove system components. 電源切断の警告 システムコンポーネントの取り付けまたは取り外しのために、...
  • Page 103 Appendix A: Warning Statements ‫אזהרה מפני ניתוק חשמלי‬ ‫!אזהרה‬ ‫יש לנתק את המערכת מכל מקורות החשמל ויש להסיר את כבל החשמלי מהספק‬ ‫.לפני גישה לחלק הפנימי של המארז לצורך התקנת או הסרת רכיבים‬ ‫يجب فصم اننظاو من جميع مصادر انطاقت وإ ز انت سهك انكهرباء من وحدة امداد‬ ‫انطاقت...
  • Page 104 Appendix A: Warning Statements Attention Il est vivement recommandé de confier l'installation, le remplacement et la maintenance de ces équipements à des personnels qualifiés et expérimentés. !‫אזהרה‬ .‫צוות מוסמך בלבד רשאי להתקין, להחליף את הציוד או לתת שירות עבור הציוד‬ ‫واملدربيه...
  • Page 105 Appendix A: Warning Statements Warnung Diese Einheit ist zur Installation in Bereichen mit beschränktem Zutritt vorgesehen. Der Zutritt zu derartigen Bereichen ist nur mit einem Spezialwerkzeug, Schloss und Schlüssel oder einer sonstigen Sicherheitsvorkehrung möglich. ¡Advertencia! Esta unidad ha sido diseñada para instalación en áreas de acceso restringido. Sólo puede obtenerse acceso a una de estas áreas mediante la utilización de una herramienta especial, cerradura con llave u otro medio de seguridad.
  • Page 106 Appendix A: Warning Statements Battery Handling Warning! There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions 電池の取り扱い...
  • Page 107 Appendix A: Warning Statements ‫هناك خطر من انفجار يف حالة اسحبذال البطارية بطريقة غري صحيحة فعليل‬ ‫اسحبذال البطارية‬ ‫فقط بنفس النىع أو ما يعادلها مام أوصث به الرشمة املصنعة‬ ‫جخلص من البطاريات املسحعملة وفقا لحعليامت الرشمة الصانعة‬ 경고! 배터리가 올바르게 교체되지 않으면 폭발의 위험이 있습니다. 기존 배터리와 동일하거나 제 조사에서...
  • Page 108 Appendix A: Warning Statements ¡Advertencia! Puede que esta unidad tenga más de una conexión para fuentes de alimentación. Para cortar por completo el suministro de energía, deben desconectarse todas las conexiones. Attention Cette unité peut avoir plus d'une connexion d'alimentation. Pour supprimer toute tension et tout courant électrique de l'unité, toutes les connexions d'alimentation doivent être débranchées.
  • Page 109 Appendix A: Warning Statements Backplane Voltage Warning! Hazardous voltage or energy is present on the backplane when the system is operating. Use caution when servicing. バックプレーンの電圧 システムの稼働中は危険な電圧または電力が、 バックプレーン上にかかっています。 修理する際には注意く ださい。 警告 当系统正在进行时，背板上有很危险的电压或能量，进行维修时务必小心。 警告 當系統正在進行時，背板上有危險的電壓或能量，進行維修時務必小心。 Warnung Wenn das System in Betrieb ist, treten auf der Rückwandplatine gefährliche Spannungen oder Energien auf.
  • Page 110 Appendix A: Warning Statements ‫هناك خطز مه التيار الكهزبايئ أوالطاقة املىجىدة عىل اللىحة‬ ‫عندما يكىن النظام يعمل كه حذ ر ا عند خدمة هذا الجهاس‬ 경고! 시스템이 동작 중일 때 후면판 (Backplane)에는 위험한 전압이나 에너지가 발생 합니다. 서비스 작업 시 주의하십시오. Waarschuwing Een gevaarlijke spanning of energie is aanwezig op de backplane wanneer het systeem in gebruik is.
  • Page 111 Appendix A: Warning Statements ‫תיאום חוקי החשמל הארצי‬ !‫אזהרה‬ .‫התקנת הציוד חייבת להיות תואמת לחוקי החשמל המקומיים והארציים‬ ‫تركيب املعدات الكهربائية يجب أن ميتثل للقىاويه املحلية والىطىية املتعلقة‬ ‫بالكهرباء‬ 경고! 현 지역 및 국가의 전기 규정에 따라 장비를 설치해야 합니다. Waarschuwing Bij installatie van de apparatuur moet worden voldaan aan de lokale en nationale elektriciteitsvoorschriften.
  • Page 112 Appendix A: Warning Statements Attention La mise au rebut ou le recyclage de ce produit sont généralement soumis à des lois et/ou directives de respect de l'environnement. Renseignez-vous auprès de l'organisme compétent. ‫סילוק המוצר‬ !‫אזהרה‬ .‫סילוק סופי של מוצר זה חייב להיות בהתאם להנחיות וחוקי המדינה‬ ‫التخلص...
  • Page 113 Appendix A: Warning Statements Warnung Gefährlich Bewegende Teile. Von den bewegenden Lüfterblätter fern halten. Die Lüfter drehen sich u. U. noch, wenn die Lüfterbaugruppe aus dem Chassis genommen wird. Halten Sie Finger, Schraubendreher und andere Gegenstände von den Öffnungen des Lüftergehäuses entfernt.
  • Page 114 Verbindungskabeln, Stromkabeln und/oder Adapater, die Ihre örtlichen Sicherheitsstandards einhalten. Der Gebrauch von anderen Kabeln und Adapter können Fehlfunktionen oder Feuer verursachen. Die Richtlinien untersagen das Nutzen von UL oder CAS zertifizierten Kabeln (mit UL/CSA gekennzeichnet), an Geräten oder Produkten die nicht mit Supermicro gekennzeichnet sind.
  • Page 115 ‫.قيرح وأ لطع يف ببستي دق ىرخأ تالوحمو تالباك يأ مادختسا .ميلسلا سباقلاو لصوملا مجح‬ ‫ لبق نم ةدمتعملا تالباكلا مادختسا تادعملاو ةيئابرهكلا ةزهجألل ةمالسلا نوناق رظحي‬UL ‫ وأ‬CSA ‫( ةمالع لمحت يتلاو‬UL/CSA) ‫ لبق نم ةددحملاو ةينعملا تاجتنملا ريغ ىرخأ تادعم يأ عم‬Supermicro.
  • Page 116 사항을 준수하여 제공되거나 지정된 연결 혹은 구매 케이블, 전원 케이블 및 AC 어댑터를 사용하십시오. 다른 케이블이나 어댑터를 사용하면 오작동이나 화재가 발생할 수 있습니다. 전기 용품 안전법은 UL 또는 CSA 인증 케이블 (코드에 UL / CSA가 표시된 케이블)을 Supermicro 가 지정한 제품 이외의 전기 장치에 사용하는 것을 금지합니다. Stroomkabel en AC-Adapter...

  • Page 117: Appendix B System Specifications

    32 DIMM slots for up to 8TB 3DS ECC DDR4-3200:RDIMM/LRDIMM or 18TB Intel® Optane™ DDR4-2666:DCPMM, RDIMM/ LRDIMM//DCPMM Storage Drives 12x PCI E 4.0 X16 1x Supermicro AIOM / OCP 3.0 Two M.2 NVMe/SATA3 PCI Expansion Slots 12 PCI E 4.0 X16 One Supermicro AIOM / OCP 3.0...
  • Page 118 Appendix B: System Specifications Power Supply Model: PWS-2K08A-1R, Titanium Level Power Supply (80 Plus) AC Input Voltages: 100-240 VAC auto-range Rated Input Current: 100-127Vac / 12-9A / 50-60Hz 200-220Vac / 10-9.8A / 50-60Hz 220-230Vac / 10-9.8A / 50-60Hz 230-240Vac / 10-9.8A / 50-60Hz 220-240Vac / 11-10A / 50-60Hz (UL only) Rated Input Frequency: 50-60 Hz Rated Output Power: 1000W: 100 –...
  • Page 119 Appendix B: System Specifications Regulatory Compliance FCC, ICES, CE, VCCI, RCM, UKCA, NRTL, CB Applied Directives, Standards EMC/EMI: 2014/30/EU (EMC Directive) FCC Part 15 Subpart B ICES-003 VCCI-CISPR 32 AS/NZS CISPR 32 EN/BS EN55032 EN/BS EN55035 EN/BS 61000-3-2 EN/BS 61000-3-3 EN/BS 61000-4-2 EN/BS 61000-4-3 EN/BS 61000-4-4...

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