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Partner SP-1000-B Service Manual

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SP-1000-B
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  • Page 1 POS Terminal SP-1000-B Service Manual...
  • Page 3 Copyright This publication, including all photographs, illustrations and software, is protected under international copyright laws, with all rights reserved. Neither this manual, nor any of the material contained herein, may be reproduced without written consent of the author. Disclaimer The information in this document is subject to change without notice. The manufacturer makes no representa- tions or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
  • Page 4 About this manual The service manual provides service information for the SP-1000-B. This manual is designed to help train service personnel to locate and fix failing parts on the machine. This manual consists of the following sections: Chapter 1 Getting Started: This section covers unpacking and checking the package contents, and identifying components.

  • Page 5: Table Of Contents

    TABLE OF CONTENTS CHAPTER 1 GETTING STARTED ..........1 Unpacking the machine .................1 Identifying components .................2 Connector pin define ..................5 CHAPTER 2 BIOS SETUP ............9 About the Setup Utility ...................9 Entering the Setup Utility ................10 BIOS navigation keys ................10 Using BIOS .....................11 Main Screen ....................12 Advanced Settings ..................13...
  • Page 6 Battery ......................62 I/O Shield .....................63 Mainboard Board..................64 Inverter ......................65 Panel Bracket ....................66 Waterproof Seal, Touch Panel, Touch Cover, LCD Panel ......66 APPENDIX PART LIST AND SPECIFICATION ......67 Part list for SP-1000-B .................68 Part list for peripherals .................70 Specifications ....................71...
  • Page 7 Figure 1.1 Unpacking the machine ............1 Figure 1.2 Front-right view ..............2 Figure 1.3 Rear view ................3 Figure 1.4 SP-1000-B I/O connectors ............. 4 Figure 2.1 Main BIOS screen ..............10 Figure 2.2 Main Screen ................. 12 Figure 2.3 Advanced Settings Screen ........... 13 Figure 2.4 IDE Configuration sub-menu..........

  • Page 9: Chapter 1 Getting Started

    CHAPTER 1 GETTING STARTED This chapter describes the procedures from unpacking the SP-1000-B, to powering it on. The following topics are described. • Unpacking the machine on page 1 • Identifying components on page 2 • Connector pin define on page 5...

  • Page 10: Identifying Components

    Identifying components This section describes the parts and connectors on the machine. Front-right view Figure 1.2 Front-right view Component Description 15-inch TFT LCD LED Power Indicator IO Panel HDD Compartment Power Button C H A P T E R 1 G E T T I N G S T A R T E D...

  • Page 11: Figure 1.3 Rear View

    Rear view Figure 1.3 Rear view Component Description MSR (optional) Slot HDD Compartment (for wall mounting) VFD Customer Display (optional) Slot Cable Compartment...

  • Page 12: Figure 1.4 Sp-1000-B I/O Connectors

    I/O connectors Figure 1.4 SP-1000-B I/O connectors Connector Description COM 4 port VGA port COM 1 port USB ports RJ11 cash drawer port DC 12V input connector DC 12V output connector (for PM-116) Microphone jack Audio output jack COM 3 port...

  • Page 13: Connector Pin Define

    Connector pin define This section describes the connectors pin define. COM connector pin define Signal Signal SOUT VGA connector pin define Signal Signal Signal AGND Green AGND DDC DAT Blue AGND Horizontal Sync Vertical Sync DDC CLK USB connector pin define Signal USB Vcc USB -...
  • Page 14 RJ-11 Cash Drawer connector pin define Signal CASEOPEN2 CASH1 CASEOPEN1 CASH2 DC 12V input connector pin define Signal PS/2 connector pin define Signal Keyboard Data Keyboard Clock C H A P T E R 1 G E T T I N G S T A R T E D...
  • Page 15 LAN connector pin define Signal Signal TXA+ TXC- TXA- TXB- TXB+ TXD+ TXC+ TXD- Parallel connector pin define Signal Signal Signal Strob# Acknowledge# Data 0 Busy Data 1 Paper Empty# Data 2 Printer Select Data 3 Auto Form Feed# Data 4 Error# Data 5 Initialize#...
  • Page 16 DC 12V output connector pin define Signal +12V SATA connector pin define Signal Signal SATA_RX- SATA_TX+ SATA_RX+ SATA_TX- C H A P T E R 1 G E T T I N G S T A R T E D...

  • Page 17: Chapter 2 Bios Setup

    CHAPTER 2 BIOS SETUP The primary function of the BIOS (Basic Input and Output System) is to identify and initiate component hardware. The BIOS parameters are stored in non-volatile BIOS memory (CMOS). CMOS contents don’t get erased when the computer is turned off. The following topics are described in this chapter. •...

  • Page 18: Entering The Setup Utility

    Entering the Setup Utility When you power on the system, BIOS enters the Power-On Self Test (POST) routines. POST is a series of built-in diagnostics performed by the BIOS. After the POST routines are completed, the following message appears: Press DEL to run Setup Press the delete key <Delete>...

  • Page 19: Using Bios

    Using BIOS When you start the Setup Utility, the main screen appears. The main screen of the Setup Utility displays a list of the options that are available. A highlight indicates which option is currently selected. Use the cursor arrow keys to move the highlight to other options.

  • Page 20: Main Screen

    Main Screen This screen includes System BIOS Information, Processor, System memory and displays the System Time and System Date. Figure 2.2 Main Screen System Overview This screen displays System BIOS Information, Processor, System memory, System Time and System Date. System Time/ System Date The System Time and System Date items show the current date and time held by the machine.

  • Page 21: Advanced Settings

    Advanced Settings This setup screen includes sub-menus for IDE Configuration, USB Configuration, ACPI Configurations, MPS Configurations, Super IO Configurations and Hardware Health Configuration. Figure 2.3 Advanced Settings Screen Spread Spectrum When the motherboard clock generator pulses, the extreme values (spikes) of the pulses creates EMI (Electromagnetic Interference).

  • Page 22: Ide Configuration

    IDE Configuration Figure 2.4 IDE Configuration sub-menu Hard Disk Write Protect This item will be effective only if the device is accessed through BIOS. C H A P T E R 2 B I O S S E T U P...

  • Page 23: Primary/ Secondary Ide Master

    Primary/ Secondary IDE Master Figure 2.5 Primary/ Secondary IDE Master sub-menu Type Select [Auto] to automatically detect hard disk drive. If auto detection is successful, the BIOS Setup automatically fills in the correct values for the remaining fields on this sub-menu. If the auto detection fails, it may due to that the hard disk is too old or too new.

  • Page 24: Cpu Configuration

    CPU Configuration Figure 2.6 CPU Configuration sub-menu Max CPUID Value Limit When enabled, the processor will limit the maximum CPUID input value to 03h when queried, even if the processor supports a higher CPUID input value. When disabled, the processor will return the actual maximum CPUID input value of the processor when queried.

  • Page 25: Mps Configuration

    MPS Configuration Figure 2.7 MPS Configuration sub-menu MPS Revision This item allows user to select the version of the Multi-Processor Specification (MPS).

  • Page 26: Superio Configuration

    SuperIO Configuration Figure 2.8 SuperIO Configuration sub-menu Parallel Port Address This item allows user to select the I/O address for the parallel port. Parallel Port Mode This item allows user to select the parallel port mode. EPP Version This item allows user to select the version of EPP. ECP Mode DMA Channel These items are used to assign the DMA channel for the ECP mode.

  • Page 27: Hardware Health Configuration

    Hardware Health Configuration Figure 2.9 Hardware Health Configuration sub- menu H/W Health Function This function is used to enable/ disable the Hardware Health Event Monitoring, that gives you an overview of the Temperature, fan speed and voltage information. Chassis Intrusion This function allows you to enable/ disable chassis intrusion, that can latch a chassis intrusion event even when the system is turned off, as long as battery or standby power is still present.

  • Page 28: Acpi Configuration

    ACPI Configuration Figure 2.10 ACPI Settings sub-menu Suspend mode Use this item to define how the system suspends. In the default, S1(POS), the suspend mode is equivalent to a software power down. If you select S3(STR), the suspend mode is a suspend to RAM - the system shuts down with the exception of a refresh current to the system memory.

  • Page 29: Usb Configuration

    USB Configuration Figure 2.11 USB Configuration sub-menu Legacy USB Support When enabled, the BIOS will enable legacy support for USB keyboards, mice and floppy drives. You will be able to use these USB devices even with operating systems that do not support USB. USB 2.0 Controller Mode This item is used to select the speed mode of USB 2.0 controller.

  • Page 30: Boot Settings Configuration

    Boot Settings Configuration This screen allow you to configure the boot options. Figure 2.12 Boot Settings screen Typematic Rate This item allows you to specify the typematic rate. C H A P T E R 2 B I O S S E T U P...

  • Page 31: Boot Device Priority

    Boot Device Priority Use this screen to specify the order in which the system checks for the device to boot from. Figure 2.13 Boot Device Priority sub-menu 1st Boot Device Set the boot device options to determine the sequence in which the computer checks which device to boot from.

  • Page 32: Hard Disk Drives

    Hard Disk Drives Use this screen to view the hard disk drives in the system. Figure 2.14 Hard Disk Drives sub-menu 1st Drive Use this item to view the hard disk drives in the system. C H A P T E R 2 B I O S S E T U P...

  • Page 33: Boot Settings Configuration

    Boot Settings Configuration Figure 2.15 Boot Settings Configuration sub-menu Quick Boot Enabling this setting will cause the BIOS power-on self test routine to skip some of its tests during booting for faster system boot. Bootup Num-Lock This setting is to set the Num Lock status when the system is powered on. Setting to [On] will turn on the Num Lock key when the system is powered on.

  • Page 34: Chipset Settings

    Chipset Settings This screen allow you to configure the North Bridge and South Bridge chipset options. Figure 2.16 Chipset Settings screen C H A P T E R 2 B I O S S E T U P...

  • Page 35: North Bridge Chipset Configuration

    North Bridge Chipset Configuration Figure 2.17 North Bridge Chipset Configuration sub-menu DRAM Frequency This item specify the DRAM frequency of the system. Configure DRAM Timing By SPD Choose Enabled, will automatically configure the DRAM Timing depending on the “DRAM Frequency” selection.

  • Page 36: South Bridge Chipset Configuration

    South Bridge Chipset Configuration Figure 2.18 South Bridge Chipset Configuration sub-menu USB 2.0 Controller The USB 2.0 Controller item allows USB 2.0 functionality. Audio HDA Controller This item allows the High Definition Audio interface integrated in the Southbridge functionality. SMBUS Controller This item allows SMBUS controller to monitor the system temperature and voltage.

  • Page 37: Security Settings

    Security Settings This screen allows you to configure the system security settings. Figure 2.19 Security Settings screen Supervisor/ User Password Indicates whether a supervisor/ user password has been set. If the password has been installed, Installed displays. If not, Not Installed displays. Change Supervisor/ User Password These items can be used to install a password.

  • Page 38: Exit Menu

    Exit Menu This screen allows you to load the optimal or failsafe default values, and save or discard changes. Figure 2.20 Exit Menu screen Save Changes and Exit Highlight this item and press <Enter> to save the changes that you have made in the Setup Utility and exit the Setup Utility.
  • Page 39 Load Failsafe Defaults This option opens a dialog box that lets you load fail-safe defaults for all appropriate items in the Setup Utility. The fail-safe defaults place no great demands on the system and are generally stable. If the system is not functioning correctly, try loading the fail-safe defaults as a first step in getting the system working properly again.
  • Page 40 C H A P T E R 2 B I O S S E T U P...

  • Page 41: Chapter 3 Installing Drivers And Software

    Use an external CD-ROM drive to install the drivers or copy the drivers to a USB flash drive and then plug to the machine. When you insert the CD ROM the following screen appears. Check SP-1000-B that is listed under the “Install Terminal Drivers” and “Install Device Drivers” menus.

  • Page 42: Intel Chipset Driver

    The Intel Chipset Device Software updates the Windows INF files so that the Intel chipset is correctly configured. Follow these instructions to install the chipset software : 1. Browse to the \SP-1000-B Driver\winxp\ folder. 2. Double-click Infinst.exe. The following screen appears. Click Next to continue.
  • Page 43 4. Browse the ReadMe Information, then click Next. 5. The Intel Chipset Software Utility files are installed to the system. When prompted to restart, select Yes, I want to restart my computer now. Then click Finish to restart the system.

  • Page 44: Intel Chipset Graphics Driver

    Intel Chipset Graphics Driver Refer to the following to install the graphics drivers. 1. Browse to the \SP-1000-B Driver\winxp\Graphics\ folder. 2. Double-click Setup.exe. The following screen appears. Read the release version, and then click Next. 3. Read the license agreement, then click Yes.
  • Page 45 4. Browse the ReadMe Information, then click Next. 5. When installation is completed, select Yes, I want to restart my computer now. Then click Finish to restart the system.

  • Page 46: Lan Driver

    LAN Driver Refer to the following to install the LAN drivers. 1. Browse to the \SP-1000-B Driver\winxp\Lan folder. 2. Double-click the setup.exe. The following screen appears. Click Next to continue. 3. Click Install to begin installation. C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E...
  • Page 47 4. When installation is completed, click Finish.

  • Page 48: Audio Driver

    Audio Driver Refer to the following to install the audio drivers. 1. Browse to the \SP-1000-B Driver\winxp\Audio folder. 2. Double-click the Setup.exe. The following screen appears. Click Next to continue. 3. When installation is completed, select Yes, I want to restart my computer now. Then click Finish to restart the system.

  • Page 49: Touch Screen Driver

    Touch Screen Driver Refer to the following to install the touch screen driver. 1. Browse to the \SP-1000-B Driver\winxp\eGalax Touch\All_In_One_2k_XP_Vista_5.6.0.6806\ folder. 2. Double-click setup.exe. The following screen appears. Click Next to continue. 3. Check the box for Install PS/2 interface drive and then click Next to continue.
  • Page 50 4. System will give you a warning, click Ok to continue. 5. Uncheck the box for Install RS232 interface drive and then click Next to continue. 6. Check the box for None and then click Next to continue. C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E...
  • Page 51 7. System will give you a warning, click Ok to continue. 8. Uncheck the box for Support Mulit-Monitor System and then click Next to continue. 9. Click Next to continue.

  • Page 52: Calibrating The Touchscreen

    10. Click Next to continue. 11. Click Yes, I want to restart my computer now and then click Finish. Calibrating the touchscreen Follow these instructions to calibrate the touchscreen using the TouchKit application: 1. Launch the eGalaxTouch application from the Windows desktop by clicking on Start > Programs > eGalax Touch >...
  • Page 53 2. Select the Tools page. 3. Click the 4 Points Calibration button. 4. Use your finger to touch the blinking X Symbol on the screen until stop blinking.
  • Page 54 5. Click OK to complete the 4 points calibration. You may also use this application to adjust the touch settings. NOTE C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E...

  • Page 55: Chapter 4 Locating The Problem

    CHAPTER 4 LOCATING THE PROBLEM Refer to this section to locate the problem with the machine. The following topics are described. • General checkout guidelines on the page 47 • Cash drawer checkout on the page 47 • LCD symptoms on the page 48 •...

  • Page 56: Lcd Symptoms

    Figure 4.1 Connecting a cash drawer Cashdrawer 2. Turn on the machine . Refer to the following to prevent incorrect cash drawer status detection by the system: Port I/O Port Address Condition Note Cashdrawer A High(1) → Close If Bit is set to Low to open the Control port cash drawer, after it must be set Low(0) →...

  • Page 57: Touch Screen Symptoms

    Touch screen symptoms Symptom Corrective Procedure • Touchscreen does not 1. Install and run the touchscreen calibration program from the driver function • No virtual mouse 2. Reseat the panel cable. • Cursor doesn’t follow when 3. Reseat the touchscreen board-to-touch panel cable. touching the screen 4.

  • Page 58: Usb Symptoms

    USB symptoms Symptom Corrective Procedure • USB device does not function 1. Check that the USB device is detected in Windows Device Manager. 2. Reinstall the USB device driver. 3. Replace the mainboard. Peripheral-device symptoms Symptom Corrective Procedure • USB ports do not work 1.

  • Page 59: Mainboard Jumper

    Mainboard jumper JLV2 JLV1 JCMOS Figure 4.2 SP-1000-B mainboard jumper Jumper Setting Description 1-2 closed (default) Normal JCMOS 2-3 closed Clear CMOS 1-2 closed 3-4 closed (default) (COM3) 5-6 closed 1-2 closed 3-4 closed (default) (COM4) 5-6 closed...

  • Page 60: Mainboard Connectors

    PS/2 port parallel port Figure 4.3 SP-1000-B mainboard connectors Inverter connectors connector to mainboard connector to connector to Figure 4.4 Inverter connectors C H A P T E R 4 L O C A T I N G T H E P R O B L E M...

  • Page 61: Chapter 5 Replacing Field Replaceable Units (Frus)

    After replacing optional devices, make sure all screws, springs, or other small parts are in place and are not left loose inside the case. Metallic parts or metal flakes can cause electrical shorts. Only qualified personnel should perform repairs on the SP-1000-B. Damage due to unauthorized servicing is not covered by the warranty.

  • Page 62: Before You Begin

    CAUTION Before you begin Make sure you have a stable, clean working environment. Dust and dirt can get into the SP-1000-B com- ponents and may cause malfunction. Adequate lighting and proper tools can prevent you from accidentally damaging the internal components. Most of the electrical and mechanical connections can be disconnected by using your fingers.

  • Page 63: Msr

    1. Remove two screws. 2. Disconnect the cable. 3. Remove the MSR. Customer Display 1. Remove two screws. 2. Disconnect the cable. 3. Remove the customer display.

  • Page 64: Hdd

    1. Turn off the device properly through the operating system. 2. Disconnect the power cord from the power outlet. 3. Remove the screw from the hard drive compartment cover. 4. Remove the hard drive the hard drive compartment cover as shown.

  • Page 65: Sp-1000-B Panel

    SP-1000-B Panel 1. Rotate the LCD screen forward . 2. Remove two screws that secure the base to the SP-1000-B. The screen is fragile. Placing the monitor face-down on a flat, soft area prevents CAUTION scratches, defacing, or breakage. 3. Disconnect power and HDD cables.

  • Page 66: Panel Back Cover

    Panel Back Cover Before proceeding, remove the following FRUs. • “SP-1000-B Panel” on page 57. 1. Remove four screws. 2. Gently pull away the top of back cover, then open the back cover. C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s )

  • Page 67: Speaker

    Speaker Before proceeding, remove the following FRUs. • “SP-1000-B Panel” on page • “Panel Back Cover” on page 1. Remove two screws from the speaker bracket. 2. Remove two screws. 3. Disconnect the cable from the mainboard. 4. Remove the speaker.

  • Page 68: Power Button

    Power Button Before proceeding, remove the following FRUs. • “SP-1000-B Panel” on page • “Panel Back Cover” on page 1. Remove two screws from the power button bracket. 2. Remove two screws. 3. Disconnect the cable from the mainboard. 4. Remove the power button.

  • Page 69: Heatsink

    Heatsink Before proceeding, remove the following FRUs. • “SP-1000-B Panel” on page 57. • “Panel Back Cover” on page 58. 1. Remove ten screws from the het sink. 2. Remove the heat sink. CAUTION To avoid the heat sink clearance issue.

  • Page 70: Memory

    Memory Before proceeding, remove the following FRUs. • “Panel Back Cover” on page 58. 1. Open the clips. 2. Pull out the memory module. Battery Before proceeding, remove the following FRUs. • “Panel Back Cover” on page 58. 1. Open the hock. 2.

  • Page 71: I/O Shield

    I/O Shield Before proceeding, remove the following FRUs. • “SP-1000-B Panel” on page • “Panel Back Cover” on page 1. Remove all screws from the I/O ports. 2. Remove two screws from the I/O shield. 3. Remove the I/O shield.

  • Page 72: Mainboard Board

    Mainboard Board Before proceeding, remove the following FRUs. • “SP-1000-B Panel” on page • “Panel Back Cover” on page • “Heat Sink” on page 61. • “I/O Shield” on page 63. 1. Disconnect all cables from the mainboard. 2. Remove four screws.

  • Page 73: Inverter

    Inverter Before proceeding, remove the following FRUs. • “SP-1000-B Panel” on page 57. • “Panel Back Cover” on page 58. 1. Remove five screws. 2. Remove the inverter cover. 3. Remove the three screws. 4. Remove all cables from the inverter.

  • Page 74: Panel Bracket

    Panel Bracket Before proceeding, remove the following FRUs. • “SP-1000-B Panel” on page • “Panel Back Cover” on page • “Speaker” on page 59. • “Power Button” on page 60. • “Heatsink” on page 61. • “I/O Shield” on page 63.

  • Page 75: Appendix Part List And Specification

    APPENDIX PART LIST AND SPECIFICATION Figure 6.1 Exploded diagram main parts...

  • Page 76: Part List For Sp-1000-B

    Part list for SP-1000-B DESCRIPTION ITEM NO Front Cover 25000500S0102 Water Proof 25005500B0004 Touch Panel 2619040000016 Panel Frame 25003500B0002 TFT LCD/15” 2614550150104 Panel Bracket 21004500S0024 Mainboard 26105500S5011 Inverter 2614571150108 Inverter Cover 21004500B0045 Heatsink 2103200000009 IO Bracket 21004500S0022 MSR Bracket 25003500M2105...

  • Page 77: Figure 6.2 Exploded Peripheral Parts

    PM-116 Figure 6.2 Exploded peripheral parts...

  • Page 78: Part List For Peripherals

    Part list for peripherals (*) is option DESCRIPTION ITEM NO MSR-* MSR Module 770500M009205 MSR-1 MSR Front Cover 25000500M2002 MSR-2 2690605100011 MSR-3 MSR Bracket 25003500M2102 MSR-4 MSR PCB 7005000001010 MSR-5 MSR Back Cover 25002500M2001 VFD-* VFD Module 770500S090000 VFD-1 VFD TOP Cover 2500050410008 VFD-2 VFD LCD...

  • Page 79: Specifications

    Specifications Item SP-1000-B CPU Type Intel Atom™ processor D525 (1M L2 Cache, 1.80 GHz, dual core ) ® 15” Active TFT color LCD, resolution 1024 x 768 5-wire Resistive touch (PS/2 interface) Touch Optional PCT Touch (USB interface) Memory 204pin DDR3 SO-DIMM 2GB (2 DIMM Sockets up to 4 GB) Ethernet IEEE 802.3 10/100/1000 BASE-T Gigabit Ethernet...
  • Page 80 3 tracks magnetic reader Optional Peripherals Customer display module (2 x 20 VFD) Operation Windows 7, Windows XP, Linux (ubuntu) , POSReady 2009, POSReady 7 System Power Supply AC100~240V/DC12V, 7.5A, 90 watt power adaptor Dimensions 360mm (W) x 240mm (D) x 360mm (H) Operating 0°C ~ +40°C Temp...

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