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Partner SP-1060 Service Manual

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Summary of Contents for Partner SP-1060

  • Page 1 POS Terminal SP-1060 Service Manual...

  • Page 2: Regulatory Notices

    Regulatory Notices 警告 使用過度恐傷視力。 注意事項 使用 分鐘請休息 分鐘。未滿 歲幼兒不看螢幕， 歲以上每天看螢幕不要超過 小時。 WARNING This is Class A Product. In domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. 警告使用者 這是甲類的資訊產品，在居住的環境中使用時，可能會造成射頻干擾，在這種情況下，使用者會被要 求採取某些適當的對策。...
  • Page 3 Legislation and WEEE Symbol 2002/96/EC Waste Electrical and Electronic Equipment Directive on the treatment, collection, recycling and disposal of electric and electronic devices and their components. The crossed-out wheeled bin symbol on the device means that it should not be disposed of with other waste at the end of its working life.

  • Page 4: Safety Information

    Safety Information Computer components and electronic circuit boards can be damaged by discharges of static electricity. Working on computers that are still connected to a power supply can be extremely dangerous. Follow these guidelines to avoid damage to the computer or injury to yourself. •...

  • Page 5: Contact Information

    Contact Information Partner Tech Corporation 10F., No.233-2, Baoqiao Rd., Xindian Dist., New Taipei City 231, Taiwan (R.O.C.) http://www.partner.com.tw/...

  • Page 6: Copyright And Trademark

    Copyright and Trademark Copyright This publication, including all photographs, illustrations and software, is protected under international copyright laws, with all rights reserved. Neither this manual, nor any of the material contained herein, may be reproduced without written consent of the author. Disclaimer The information in this document is subject to change without notice.
  • Page 7 Contents Regulatory Notices ......................2 Safety Information ......................4 Contact Information ......................5 Copyright and Trademark ....................6 About This Manual ......................6 Chapter 1 Getting Started ....................9 Unpacking ........................9 Identifying Components ....................10 Connector Pin Define ....................... 12 Mainboard Connectors .....................
  • Page 8 LCD Symptoms ....................... 54 Touch Screen Symptoms ....................55 Power Symptoms ......................55 Network Symptoms ......................55 USB Symptoms ....................... 56 Peripheral-Device Symptoms .................... 56 Boot Symptoms ......................56 Chapter 7 Replacing Field Replaceable Units (FRUs) ............ 57 MSR ..........................58 Customer Display ......................

  • Page 9: Chapter 1 Getting Started

    Getting Started This chapter describes how to unpack and identifying components on the device. Unpacking It is a good idea to save the packaging materials and shipping box in case that machine needs to be returned for service. Please un-pack and re-pack the machine terminal as shown below.

  • Page 10: Identifying Components

    Identifying Components This section describes the parts and connectors on the machine. 15-inch TFT LCD LED Power Indicator Power Button VFD Customer Display (optional) Slot MSR (optional) Slot Compartment Cable Compartment...
  • Page 11 I/O Connectors USB 3.0 RJ-11 Cash drawer port COM3 Audio-Out DC12V-In HDMI USB 2.0 (optional) COM1 DC12V-Out COM2 Cable Hole COM4 Power USB 12V (optional) Power USB 24V (optional) LPT (optional) NOTE When 2*USB 2.0 ports and powered USB are simultaneously on the external I/O, the CD-70 rear mount option will be excluded..

  • Page 12: Connector Pin Define

    Connector Pin Define This section describes the connectors pin define. COM Connector Pin Define Signal Signal SOUT *Can be selected for 5V or 9V via jumpers. VGA Connector Pin Define Signal Signal Signal Green DDC DAT Blue Horizontal Sync Vertical Sync DDC CLK USB 3.0 Connector Pin Define Signal...
  • Page 13 RJ-11 Cash Drawer Connector Pin Define Signal CASEOPEN2 CASH1 CASEOPEN1 CASH2 *Voltage is selected via JP1 DC 12V Input Connector Pin Define Signal LAN Connector Pin Define Signal Signal TXA+ TXC- TXA- TXB- TXB+ TXD+ TXC+ TXD-...
  • Page 14 SATA Connector Pin Define Signal Signal SATA_RX- SATA_TX+ SATA_RX+ SATA_TX- Parallel Connector Pin Define Signal Signal Signal Strob# Acknowledge# Data 0 Busy Data 1 Paper Empty# Data 2 Printer Select Data 3 Auto Form Feed# Data 4 Error# Data 5 Initialize# Data 6 Printer Select In#...
  • Page 15 USB 12V connector pin define Signal Signal +12V USB + +12V USB - USB Vcc USB 24V connector pin define Signal Signal +24V USB + +24V USB - USB Vcc...

  • Page 16: Mainboard Connectors

    Mainboard Connectors connector to connector to LCD panel connector to Power connector to USB board VGA port connector to power button connector to touch controller connector to HDD power connector to power LED connector to SATA HDD connector to Power USB board connector to speaker...

  • Page 17: Chapter 2 Bios Setup

    BIOS Setup The primary function of the BIOS (Basic Input and Output System) is to identify and initiate component hardware. The BIOS parameters are stored in non-volatile BIOS memory (CMOS). CMOS contents don’t get erased when the computer is turned off. About the BIOS Setup Utility The BIOS Setup Utility enables you to configure the following items: •...

  • Page 18: Entering The Setup Utility

    Entering the Setup Utility When you power on the system, BIOS enters the Power-On Self Test (POST) routines. POST is a series of built-in diagnostics performed by the BIOS. After the POST routines are completed, the following message appears: Press DEL to run Setup Press the delete key <Delete>...

  • Page 19: Main Screen

    Main Screen This screen includes System BIOS Information, Processor, System memory and displays the System Time and System Date. System Overview This screen displays System BIOS Information, Processor, System memory, System Time and System Date. System Time/ System Date The System Time and System Date items show the current date and time held by the machine. To set the time and date use the Tab key to move from field to field.

  • Page 20: Advanced Settings

    Advanced Settings This setup screen includes sub-menus for APCI Configuration, CPU Configuration, SATA Configuration, USB Configurations, Super IO Configurations and Hardware Health Configuration. ACPI Settings Enable Hibernation This item allows user to enable or disable the hibernation feature for OS. This option may be not effective with some OS.

  • Page 21: Power Button

    Soft-Off by PWR-BTTN Under ACPI (Advanced Configuration and Power management Interface) you can create a software power down. In a software power down, the system can be resumed by Wake Up Alarms. This item lets you install a software power down that is controlled by the normal power button on your system.

  • Page 22: Sata Configuration

    SATA Configuration SATA Controller(s) Use this item to enable or disable the on-chip SATA controller. The default setting is Enabled. SATA Mode Selection This item is used to configure SATA mode. SMART Self Test This item is used to enable monitoring of hard disks that support the S.M.A.R.T. (Self-Monitoring And Reporting Technology) feature, which can allow the hard disk to report, under some circumstances, impending failures of the hard disk.

  • Page 23: Hardware Monitor

    Legacy USB Support When enabled, the BIOS will enable legacy support for USB keyboards, mice and floppy drives. You will be able to use these USB devices even with operating systems that do not support USB. XHCI Hand-Off This is a workaround for OSes without XHCI hand-off support. The XHCI ownership change should be claimed by XHCI driver.

  • Page 24: Super Io Configuration

    CPU/System Fan Smart Fan Control This item selects Smart Fan Mode. Super IO Configuration Serial Port X/ Parallel Port Configuration Use This Device This item allows you to enable or disable the serial / parallel port. Possible This item allows you to specific IO address and IRQ. Mode This item allows you to select the serial port/ parallel port mode.
  • Page 25 AMT Configuration Intel AMT This item allows you to enable or disable Intel Active Management Technology. Please refer to the chapter Setting up iAMT.

  • Page 26: Chipset Settings

    Chipset Settings This screen allow you to configure the chipset options. System Agent (SA) Configuration...

  • Page 27: Graphics Configuration

    Graphics Configuration DVMT Pre-Allocated This item allows you to adjust system memory that can be pre-allocated as graphics memory. Aperture Size This field allows you to select how much system memory can be allocated to graphics chip for video purposes. The aperture is a portion of the memory address range dedicated to graphics memory address space.
  • Page 28 Momory Configuration PCH-IO Configuration HD Audio This item controls detection of the HD-Audio device. Mini PCI Express Port This item allows you to enable or disable the Mini PCI Express device. Mini PCI Express Port Speed This item is used to select Gen1 ~ Gen3 speed for PCIe. Detect Non-Compliance Device When enabled, system will detect non-compliance PCIe device, and take longer at POST time.
  • Page 29 Onboard Intel / Realtek LAN Use this item to enable or disable the onboard Intel / Realtek LAN controller. The default setting is Enabled. Launch Intel / Realtek PXE ROM This feature allows you to enable or disable the onboard LAN boot ROM to boot system. Power Saving(ERP) Control This feature allows you to enable or disable the ERP function.

  • Page 30: Security Settings

    Security Settings This screen allows you to configure the system security settings. Create or Change Adminitrator/ User Password An administrator password takes precedence over a user password, and the administrator can limit the activities of a user. To create or change a password, follow these steps: Highlight the item Administrator/ User Password on the Security menu and press <Enter>.

  • Page 31: Boot Settings

    Boot Settings This screen allow you to configure the boot options. CashDraw2 Detect This item allows you to enable or disable the CashDraw2 detecting function. FullScreen Logo This item enables you to show the full screen logo on the bootup screen. Option ROM Messages This item allows you to set the display mode for option ROM.

  • Page 32: Save & Exit

    Save & Exit This screen allows you to load default setting values, save changes and discard changes. Save Changes and Reset Highlight this item and press <Enter> to save the changes that you have made in the Setup Utility and restart the system. When the dialog box appears, press <Yes> to save and exit, or press <No>...

  • Page 33: Chapter 3 Setting Up Iamt

    Setting up iAMT This section explains how to setup Intel AMT features. NOTE ® Please be advised that SP-1060 is hardware ready to support Intel Active ® Management Technology (Intel AMT). Therefore, you should need server side software applications to complete the whole remote management system. The server side software should be developed through Intel AMT SDK.
  • Page 34 Save the setting and restart the system. Crtl + P to enter ME setting page.
  • Page 35 Key in admin when visiting ME at the first time. Then, enter the new password. The minimum length: 8 characters At least one digit character: 0...9 At least one non alpha-numeric character: !,$,~,#,_,+,-... Latin characters: both lower-case (a,b,...,z) and upper case (A,B,...,Z) Re-enter the new password for verification.
  • Page 36 Choose Network Setup Choose TCP/IP Settings...
  • Page 37 Choose Wired LAN IPV4 configuration Choose DHCP mode...
  • Page 38 Choose to disable DHCP for static IP Key in the assigned IP after disable DHCP.

  • Page 39: Chapter 4 Setting Up Raid

    Setting up RAID This section explains how to setup RAID function. To create a RAID volume: Go to BIOS > SATA Mode Selection, set to RAID and then save and exit. SATA Mode Selection [RAID] SATA Mode Selection AHCI RAID Reboot and press CTRL + I to enter RAID Option ROM.
  • Page 40 Spcify a RAID volume name, RAID Level and the other fields. CREATE VOLUME MENU Name : Volume0 RAID Level : RAID1(Mirror) Disks : Select Disks Strip Size : N / A Capacity : XXX.X GB Sync : N / A Create Volume HELP RAID 1 : Mirrors data (redundancy) .
  • Page 41 To remove a RAID volume: Select 2. Delete RAID Volume MAIN MENU Create RAID Volume Recovery Volume Options Delete RAID Volume Acceleration Options Reset Disks to Non-RAID Exit DISK / VOLUME INFORMATION RAID Volumes : Name Level Strip Size Status Bootable Volume1 RAID1(Mirror)

  • Page 43: Chapter 5 Installing Drivers And Software

    Installing Drivers and Software This section explains how to install the included drivers and software. Driver Installation Use an external optical drive to install the drivers or copy the drivers to a USB flash drive and then plug to the machine. When you insert the driver disc the following screen appears. Click Install Terminal Drivers and then select the name of your terminal to begin the driver installation.

  • Page 44: Intel Chipset Driver

    Intel Chipset Driver Follow these instructions to install the chipset driver: Click Next to continue. Read the license agreement, then click Yes.
  • Page 45 Browse the ReadMe Information, then click Next. The Intel Chipset Software Utility files are installed to the system. When prompted to restart, select Yes, I want to restart my computer now. Then click Finish to restart the system.

  • Page 46: Intel Chipset Graphics Driver

    Intel Chipset Graphics Driver Follow these instructions to install the chipset grapgics driver: Click Next to continue. Read the license agreement, then click Yes.
  • Page 47 Browse the ReadMe Information, then click Next. When installation is completed, select Yes, I want to restart my computer now. Then click Finish to restart the system.

  • Page 48: Intel Lan Driver

    Intel LAN Driver Follow these instructions to install the Intel LAN driver: Click Next to continue. Check I accept the terms in the agreement an click Next to continue.
  • Page 49 Click Next to continue. Click Install to begin the installatior.
  • Page 50 When installation is completed, click Finish.

  • Page 51: Realtek Lan Driver

    Realtek LAN Driver Follow these instructions to install the Realtek LAN driver: Click Next to continue. Click Install to begin installation.
  • Page 52 When installation is completed, click Finish.

  • Page 53: Chapter 6 Locating The Problem

    Locating the Problem Refer to this section to locate the problem with the drvice. General Checkout Guidelines Use the following procedure to troubleshoot problems: • Identify as many symptoms as possible in detail. • Verify symptoms by recreating them. • Follow the corrective procedures in order.

  • Page 54: Lcd Symptoms

    Refer to the following to prevent incorrect cash drawer status detection by the system: Port I/O Port Address Condition Cashdrawer A 0xFDAE0670 Falling edge Triggered Cashdrawer B 0xFDAE0660 Falling edge Triggered Cashdrawer A Status 0xFDAE0500 Cashdrawer B Status 0xFDAE04F8 LCD Symptoms Symptom Corrective Procedure •...

  • Page 55: Touch Screen Symptoms

    Touch Screen Symptoms Symptom Corrective Procedure • Touchscreen does not • Reseat the panel cable. function • Reseat the touchscreen board-to-touch panel cable. • No virtual mouse • Replace the touch control board. • Cursor doesn’t follow when • Replace the touch panel. touching the screen Power Symptoms Symptom...

  • Page 56: Usb Symptoms

    USB Symptoms Symptom Corrective Procedure • USB device does not function • Check that the USB device is detected in Windows Device Manager. • Reinstall the USB device driver. • Replace the mainboard. Peripheral-Device Symptoms Symptom Corrective Procedure • USB ports do not work •...

  • Page 57: Chapter 7 Replacing Field Replaceable Units (Frus)

    Replacing Field Replaceable Units (FRUs) This chapter provides instructions for replacing FRUs. Before You Begin Make sure you have a stable, clean working environment. Dust and dirt can get into components and may cause malfunction. Adequate lighting and proper tools can prevent you from accidentally damaging the internal components.

  • Page 58: Customer Display

    Remove two screws. Disconnect the cable. Remove the MSR. Customer Display Remove two screws. Disconnect the cable. Remove the customer display.

  • Page 59: Hard Disk Drive

    Hard Disk Drive Press and the hard drive compartment cover as it shown on the picture. Turn the screw counterclockwise to loosen the hard drive tray. Slide the hard drive tray. Disconnect the power cable and SATA cable from the hard drive.

  • Page 60: Panel

    Panel Before proceeding, remove the following FRUs. • • Customer Display • Hard Disk Drive Rotate the LCD screen forward Remove one screw that secure the base to the panel. Disconnect cables from HDD. Lift the panel and remove it from the base.

  • Page 61: Panel Back Cover

    Panel Back Cover Before proceeding, remove the following FRUs. • • Customer Display • Panel Remove seven screws. Gently pull away the top of back cover, then open the back cover.

  • Page 62: Nd Hard Disk Drive Cover

    2nd Hard Disk Drive Cover Before proceeding, remove the following FRUs. • • Customer Display • Panel Remove one screws Open the 2nd hard disk drive cover. CAUTION 2nd HDD Operating Temperature: 0°C to 35°C @ wall mount...

  • Page 63: Speaker

    Speaker Before proceeding, remove the following FRUs. • Panel Back Cover Remove two screws. Remove the speaker bracket. Disconnect the cable from the mainboard. Remove four screws. Remove the speaker. Power Button Before proceeding, remove the following FRUs. • Panel Back Cover Remove two screws.

  • Page 64: Memory

    Memory Before proceeding, remove the following FRUs. • Back Cover Open the clips. Pull out the memory module. Battery Before proceeding, remove the following FRUs. • Panel Back Cover Open the hock. Pull out the battery.

  • Page 65: Power Usb Board

    Power USB Board Before proceeding, remove the following FRUs. • Panel Back Cover Remove two screws from the Power USB board bracket. Remove two screws. Remove the Power USB board.

  • Page 66: I/O Shield

    I/O Shield Before proceeding, remove the following FRUs. • Panel Back Cover Remove all screws from the I/O ports. Remove two screws from the I/O shield. Remove the I/O shield.

  • Page 67: Mainboard

    Mainboard Before proceeding, remove the following FRUs. • Panel Back Cover • I/O Shield Disconnect all cables from the mainboard. Remove four screws. Remove the mainboard. Before proceeding, remove the following FRUs. • Panel Back Cover Open the load lever. Pull out the CPU.

  • Page 68: Touch Panel, Lcd Panel

    notches CAUTION When you replace the CPU, align Pin1 notches and Pin1 as shown. Touch Panel, LCD Panel Before proceeding, remove the following FRUs. • Panel Back Cover • I/O Shield • Mainboard Remove four screws from the panel bracket. Remove the LCD panel.

  • Page 69: Exploded Diagram

    Part List and Specification Exploded Diagram 12 14 17 18 8 9 10 22 23 24 25...
  • Page 70 Part list Description Item Number Description Item Number PCT touch 2619040310017 Base cover front 25000500S0109 Front Bezel 25000500S01xx Rubber feet 2509030500L02 LCD panel 2614550150300 Bracket base 21002500S0002 MB bracket 21004500S00XX Base back cover 25002500S0311 Power button 25003500S0114 Base cover left 25003500S0101 Power switch HDD tray...

  • Page 71: Specification

    Specification Item SP-1060 IoT Ready SP-1060 IoT Advanced ® ® Intel Core™ i3-6100TE Intel Core™ i7-6700TE ® ® ® Intel Celeron G3900TE Intel Core™ i5-6500TE Chipset SKL H110 SKL Q170 LCD / Touch 1. 15” Active TFT color LCD, resolution 1024 x 768, LED backlight 2.

  • Page 72: Power Load Table For 120W Adapter

    Power Load Table for 120W Adapter SP-1060 Adapter 120W SP-1060 Adapter 120W Item Item Com 12v/500mA Com 12v/500mA Com 12v/500mA Com 12v/500mA Com 12v/500mA Com 12v/500mA Com 12v/500mA Com 12v/500mA USB 3.0 5v/900mA USB 3.0 5v/900mA USB 3.0 5v/900mA USB 3.0 5v/900mA USB 3.0 5v/900mA...

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