Partner SP-650-Q Service Manual
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Partner SP-650-Q Service Manual

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POS Terminal
SP-650-Q
Service Manual

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  • Page 1 POS Terminal SP-650-Q Service Manual...
  • Page 2 Regulatory Notices 警告 使用過度恐傷視力。 注意事項 使用 分鐘請休息 分鐘。未滿 歲幼兒不看螢幕， 歲以上每天看螢幕不要超過 小時。 WARNING This is Class A Product. In domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. 警告使用者 這是甲類的資訊產品，在居住的環境中使用時，可能會造成射頻干擾，在這種情況下，使用者會被要 求採取某些適當的對策。...
  • Page 3 Legislation and WEEE Symbol 2002/96/EC Waste Electrical and Electronic Equipment Directive on the treatment, collection, recycling and disposal of electric and electronic devices and their components. The crossed-out wheeled bin symbol on the device means that it should not be disposed of with other waste at the end of its working life.

  • Page 4: Safety Information

    Safety Information Computer components and electronic circuit boards can be damaged by discharges of static electricity. Working on computers that are still connected to a power supply can be extremely dangerous. Follow these guidelines to avoid damage to the computer or injury to yourself. •...
  • Page 5 Contact Information Partner Tech Corporation 10F., No.233-2, Baoqiao Rd., Xindian Dist., New Taipei City 231, Taiwan http://www.partner.com.tw/...

  • Page 6: Copyright And Trademark

    Copyright and Trademark Copyright This publication, including all photographs, illustrations and software, is protected under international copyright laws, with all rights reserved. Neither this manual, nor any of the material contained herein, may be reproduced without written consent of the author. Disclaimer The information in this document is subject to change without notice.

  • Page 7: Table Of Contents

    Contents Regulatory Notices ......................2 Safety Information ......................3 Copyright and Trademark ....................4 About this manual ......................4 Chapter 1 Getting Started ....................7 Unpacking ........................7 Identifying Components ....................8 Connector Pin Define ....................... 11 Mainboard Jumper ......................14 Mainboard Connectors .....................
  • Page 8 Network Symptoms ......................53 USB Symptoms ....................... 54 Peripheral-Device Symptoms .................... 54 Boot Symptoms ......................54 Chapter 5 Replacing Field Replaceable Units (FRUs) ............ 55 MSR ..........................56 Customer Display ......................56 Hard Disk Drive ....................... 57 Panel..........................58 Panel Back Cover ......................59 Speaker ..........................

  • Page 9: Chapter 1 Getting Started

    Getting Started This chapter describes how to unpack and identifying components on the device. Unpacking It is a good idea to save the packaging materials and shipping box in case that machine needs to be returned for service. Please un-pack and re-pack the machine terminal as shown below.

  • Page 10: Identifying Components

    Identifying Components This section describes the parts and connectors on the machine. Front-Right View Component Description 15-inch TFT LCD LED Power Indicator IO Panel HDD Compartment Power Button...
  • Page 11 Rear View Component Description MSR (optional) Slot HDD Bay VFD Customer Display (optional) Slot Cable Compartment...

  • Page 12: Chapter 2 Bios Setup

    BIOS Setup The primary function of the BIOS (Basic Input and Output System) is to identify and initiate component hardware. The BIOS parameters are stored in non-volatile BIOS memory (CMOS). CMOS contents don’t get erased when the computer is turned off. About the BIOS Setup Utility The BIOS Setup Utility enables you to configure the following items: •...

  • Page 13: Entering The Setup Utility

    Entering the Setup Utility When you power on the system, BIOS enters the Power-On Self Test (POST) routines. POST is a series of built-in diagnostics performed by the BIOS. After the POST routines are completed, the following message appears: Press DEL to run Setup Press the delete key <Delete>...

  • Page 14: Main Screen

    Main Screen This screen includes System BIOS Information, Processor, System memory and displays the System Time and System Date. System Overview This screen displays System BIOS Information, Processor, System memory, System Time and System Date. System Time/ System Date The System Time and System Date items show the current date and time held by the machine. To set the time and date use the Tab key to move from field to field.

  • Page 15: Advanced Settings

    Advanced Settings This setup screen includes sub-menus for APCI Configuration, CPU Configuration, SATA Configuration, USB Configurations, Super IO Configurations and Hardware Health Configuration. ACPI Settings Enable Hibernation This item allows user to enable or disable the hibernation feature for OS. This option may be not effective with some OS.
  • Page 16 Soft-Off by PWR-BTTN Under ACPI (Advanced Configuration and Power management Interface) you can create a software power down. In a software power down, the system can be resumed by Wake Up Alarms. This item lets you install a software power down that is controlled by the normal power button on your system.
  • Page 17 Serial Port x Configuration Serial Port x This item allows you to enables or disables a serial port. Change Settings This item allows you to specific IO address and IRQ for the serial port. Parallel Port Configuration Parallel Port This item allows you to enables or disables the parallel port.
  • Page 18 Change Settings This item allows you to specific IO address and IRQ for the parallel port. Device Mode This item allows you to set the data transfer protocol for the parallel port. There are four options: Standard Parallel Port Mode, EPP Mode (Enhanced Parallel Port), ECP Mode(Extended Capabilities Port), and ECP &...
  • Page 19 CPU Configuration Virtualization Tech This feature allows you to enable or disable Intel Virtualization Technology support that allow multiple OS to run simultaneously on the same system. CPU PPM Configuration EIST This item allow you to enable or disable EIST (Enhanced Intel Speedstep Technology). When enabled, CPU will reduce power consumption.
  • Page 20 SATA Configuration SATA Controller Use this item to enable or disable the on-chip SATA controller. The default setting is Enabled. SATA Controller Mode This item is used to configure SATA mode. The default setting is ACHI Mode. SMART Self Test This item is used to enable monitoring of hard disks that support the S.M.A.R.T.
  • Page 21 Legacy USB Support When enabled, the BIOS will enable legacy support for USB keyboards, mice and floppy drives. You will be able to use these USB devices even with operating systems that do not support USB. TXE Control TXE Control ®...

  • Page 22: Chipset Settings

    Chipset Settings This screen allow you to configure the chipset options. System Agent (SA) Configuration...
  • Page 23 Graphics Configuration DVMT Pre-Allocated This item allows you to adjust system memory that can be pre-allocated as graphics memory. DVMT Total Gfx Mem This item allows you to set the maximum amount of system memory that can be allocated as graphics memory.
  • Page 24 Backlight Control This feature allows you to specific how to control the backlight. LVDS Backlight This feature allows you to adjust the backlight of the LCD monitor. LVDS Spread Spectrum When the motherboard clock generator pulses, the extreme values (spikes) of the pulses creates EMI (Electromagnetic Interference).
  • Page 25 Onboard LAN Device Use this item to enable or disable the onboard LAN controller. The default setting is Enabled. LAN Boot ROM This feature allows you to enable or disable the onboard LAN boot ROM to boot system. Mini PCI Express Port This item allows you to enable or disable the Mini PCI Express device.

  • Page 26: Security Settings

    Security Settings This screen allows you to configure the system security settings. Create or Change Adminitrator/ User Password An administrator password takes precedence over a user password, and the administrator can limit the activities of a user. To create or change a password, follow these steps: Highlight the item Administrator/ User Password on the Security menu and press <Enter>.

  • Page 27: Boot Settings

    Boot Settings This screen allow you to configure the boot options. OS Selection This item allows you to select OS to install or boot. Bootup Numlock State This item is used to select the Power-on state for Numlock. FullScreen Logo This item enables you to show the full screen logo on the bootup screen.

  • Page 28: Save & Exit

    Save & Exit This screen allows you to load default setting values, save changes and discard changes. Save Changes and Reset Highlight this item and press <Enter> to save the changes that you have made in the Setup Utility and restart the system. When the dialog box appears, press <Yes> to save and exit, or press <No>...
  • Page 30 I/O Connectors *(optional) Connector Description COM 4 port (optional) VGA port COM 1 port USB ports RJ11 cash drawer port DC 12V input connector DC 12V output connector (for PM-116) Microphone jack (optional) Audio output jack (optional) COM 3 port COM 2 port LAN jack LPT port (optional)
  • Page 31 Connector Pin Define This section describes the connectors pin define. COM Connector Pin Define Signal Signal SOUT *It could be supplied with power with 5V or 12V via Jumper or BIOS-setting. VGA Connector Pin Define Signal Signal Signal AGND Green AGND DDC DAT Blue...
  • Page 32 RJ-11 Cash Drawer Connector Pin Define Signal CASEOPEN2 CASH1 CASEOPEN1 CASH2 *Voltage is selected via JP1 DC 12V Input Connector Pin Define Signal LAN Connector Pin Define Signal Signal TXA+ TXC- TXA- TXB- TXB+ TXD+ TXC+ TXD- DC 12V Output Connector Pin Define Signal +12V...
  • Page 33 USB 3.0 Connector Pin Define Signal Signal USB Vcc StdA_SSRX- USB - StdA_SSRX+ USB + USB GND StdA_SSTX- StdA_SSTX+ SATA Connector Pin Define Signal Signal SATA_RX- SATA_TX+ SATA_RX+ SATA_TX- Parallel Connector Pin Define Signal Signal Signal Strob# Acknowledge# Data 0 Busy Data 1 Paper Empty#...
  • Page 34 Mainboard Jumper JLV2 JLV1 JCMOS Jumper Setting Description JLV1 1-2 Closed 2-3 Closed (Default) +12V (LVDS Backlight Power Select Jumper) JLV2 1-2 Closed (Default) +3.3V 2-3 Closed (LVDS VDD Select Jumper) JCMOS 1-2 Close (Default) Keep Data 2-3 Close Clear CMOS (Clear CMOS Jumper)
  • Page 35 Jumper Setting Description 1-2 Close COM3 Pin 9: 5V 3-4 Close (Default) COM3 Pin 9: RING (COM3 Power Select Jumper) 5-6 Close COM3 Pin 9: 12V 1-2 Close COM4 Pin 9: 5V 3-4 Close (Default) COM4 Pin 9: RING (COM4 Power Select Jumper) 5-6 Close COM4 Pin 9: 12V 1-2 Close...
  • Page 36 Mainboard Connectors connector to LCD panel connector to connector to SATA HDD connector to HDD power connector to power button connector to connector to speaker power LED connector to power jack connector to touch panel connector to parallel port...

  • Page 37: Chapter 3 Installing Drivers And Software

    Installing Drivers and Software This section explains how to install the included drivers and software. Driver Auto Installation Use an external CD-ROM drive to install the drivers or copy the drivers to a USB flash drive and then plug to the machine. When you insert the CD ROM the following screen appears. Click “Install Terminal Drivers”...

  • Page 38: Intel Chipset Driver

    Intel Chipset Driver The Intel Chipset Device Software updates the Windows XP/7 INF files so that the Intel chipset is correctly configured. Follow these instructions to install the chipset software : Browse to the \DRIVER\chipset\Intel\Inf folder. Double-click setup.exe. The following screen appears. Click Next to continue. Read the license agreement, then click Yes.
  • Page 39 Browse the ReadMe Information, then click Next. The Intel Chipset Software Utility files are installed to the system. When prompted to restart, select Yes, I want to restart my computer now. Then click Finish to restart the system.

  • Page 40: Intel Chipset Graphics Driver

    Intel Chipset Graphics Driver This utility installs the Intel Extreme Graphics 2 drivers for Windows XP/2000. To install the drivers. Browse to the \DRIVER\VGA\intel\ folder. Double-click the executable file. The following screen appears. Click Next to continue. Read the license agreement, then click Yes.
  • Page 41 Browse the ReadMe Information, then click Next. When installation is completed, select Yes, I want to restart my computer now. Then click Finish to restart the system.

  • Page 42: Lan Driver

    LAN Driver The network driver support Windows XP/2000. Refer to the following to install the drivers. Browse to the \DRIVER\LAN\RealTek folder. Double-click the executable file. The following screen appears. Click Next to continue. Click Install to begin installation.
  • Page 43 When installation is completed, click Finish.

  • Page 44: Touch Screen Driver

    Touch Screen Driver Refer to the following to install the touch screen driver. Browse to the \DRIVER\Touch\eGalax folder. Double-click setup.exe. The following screen appears. Click Next to continue. Read the license agreement, check “I accept the term of the license agreement”. Click Next to continue.
  • Page 45 Uncheck the box for Install PS/2 interface drive and then click Next to continue. Uncheck the box for Install RS232 interface drive and then click Next to continue.
  • Page 46 Check the box for None and then click Next to continue. System will give you a warning, click OK to continue. Uncheck the box for Support Mulit-Monitor System and then click Next to continue.
  • Page 47 Click Next to continue.
  • Page 48 Click Next to continue. Click Next to continue.
  • Page 49 Click Yes, I want to restart my computer now and then click Finish.
  • Page 50 Calibrating the touchscreen Follow these instructions to calibrate the touchscreen using the TouchKit application: Launch the TouchKit application from the Windows desktop by clicking on Start > All Programs > eGalaxTouch > Configure Utility. Select the Tools page. Click the 4 Points Calibration button. Use your finger to touch the blinking X Symbol on the screen until stop blinking.
  • Page 51 Click OK to complete the 4 points calibration. NOTE You may also use this application to adjust the touch settings.

  • Page 53: Chapter 4 Locating The Problem

    Locating the Problem Refer to this section to locate the problem with the drvice. General Checkout Guidelines Use the following procedure to troubleshoot problems: • Identify as many symptoms as possible in detail. • Verify symptoms by recreating them. • Follow the corrective procedures in order.

  • Page 54: Lcd Symptoms

    Refer to the following to prevent incorrect cash drawer status detection by the system: I/O Port Port Condition Note Address High(1) → Close If Bit is set to Low to open Cashdrawer A 05A8 the cash drawer, after it Control port Low(0) →...

  • Page 55: Touch Screen Symptoms

    Touch Screen Symptoms Symptom Corrective Procedure • Touchscreen does not • Install and run the touchscreen calibration program from the function driver CD. • No virtual mouse • Reseat the panel cable. • Cursor doesn’t follow when • Reseat the touchscreen board-to-touch panel cable. touching the screen •...

  • Page 56: Usb Symptoms

    USB Symptoms Symptom Corrective Procedure • USB device does not function • Check that the USB device is detected in Windows Device Manager. • Reinstall the USB device driver. • Replace the mainboard. Peripheral-Device Symptoms Symptom Corrective Procedure • USB ports do not work •...

  • Page 57: Chapter 5 Replacing Field Replaceable Units (Frus)

    Replacing Field Replaceable Units (FRUs) This chapter provides instructions for replacing FRUs. Before You Begin Make sure you have a stable, clean working environment. Dust and dirt can get into components and may cause malfunction. Adequate lighting and proper tools can prevent you from accidentally damaging the internal components.

  • Page 58: Msr

    Remove two screws. Disconnect the cable. Remove the MSR. Customer Display Remove two screws. Disconnect the cable. Remove the customer display.

  • Page 59: Hard Disk Drive

    Hard Disk Drive Remove one screw. Remove the HDD bay cover. Pull the HDD out of its bay. Remove four screws securing the HDD to its tray.

  • Page 60: Panel

    Panel Rotate the LCD screen forward Remove two screws that secure the base to the panel. CAUTION The screen is fragile. Placing the monitor face-down on a flat, soft area prevents scratches, defacing, or breakage. Disconnect power and HDD cables. Lift the panel and remove it from the base.

  • Page 61: Speaker

    Speaker Before proceeding, remove the following FRUs. • Panel • Panel Back Cover Remove two screws from the speaker bracket. Remove two screws. Disconnect the cable from the mainboard. Remove the speaker.

  • Page 62: Power Button

    Power Button Before proceeding, remove the following FRUs. • Panel • Panel Back Cover Remove two screws from the power button bracket. Remove two screws. Disconnect the cable from the mainboard. Remove the power button.

  • Page 63: Memory

    Memory Before proceeding, remove the following FRUs. • Panel Back Cover Open the clips. Pull out the memory module. Battery Before proceeding, remove the following FRUs. • Panel Back Cover Open the hock. Pull out the battery.

  • Page 64: I/O Shield

    I/O Shield Before proceeding, remove the following FRUs. • Panel • Panel Back Cover Remove all screws from the I/O ports. Remove two screws from the I/O shield. Remove the I/O shield.

  • Page 65: Mainboard

    Mainboard Before proceeding, remove the following FRUs. • Panel • Panel Back Cover • I/O Shield Disconnect all cables from the mainboard. Remove four screws. Remove the mainboard. Heatsink Before proceeding, remove the following FRUs. • Panel • Panel Back Cover •...

  • Page 66: Panel Bracket

    Panel Bracket Before proceeding, remove the following FRUs. • Panel • Panel Back Cover. • Speaker • Power Button • I/O Shield • Mainboard Disconnect all cables. Remove two screws. Remove the panel bracket. Touch Panel, LCD Panel Before proceeding, remove the following FRUs.

  • Page 69: Appendix A Part List And Specification

    Part List and Specification Exploded Diagram...
  • Page 70 Part list Description Item Number LCD Front Cover 25000500S0102 Water Proof 25005500B0004 Touch Panel 2619040000016 TFT LCD/15” 2614550150300 Panel Bracket 21004500S0036 Mainboard 2610000200001 Heatsink 2103100000162 IO Bracket 21004500S0400 MSR Bracket 21004500M2002 MSR Bottom 25002500M2001 MSR Connection Board 7005000001035 MSR (IDTECH) 2690610000005 MSR Cover 25002500M2001...
  • Page 71 PM-116...
  • Page 72 Part List for Peripherals (*) is option Description Item Number MSR-* MSR Module 770500S091006 MSR-1 MSR Front Cover 25000500M2002 MSR-2 2690610000005 MSR-3 MSR Bracket 21004500M2002 MSR-4 MSR PCB 7005000001035 MSR-5 MSR Back Cover 25002500M2001 VFD-* VFD Module 770500S090002 VFD-1 VFD TOP Cover 2500050410008 VFD-2 VFD Clear Window...

  • Page 73: Specifications

    Specifications Item SP-650-Q ® ® CPU Type Intel Celeron Processor J1900 (2M Cache, 2.0GHz up to 2.42 GHz) 15” Active TFT color LCD, 350 nits resolution 1024 x 768 Touch 5-wire Resistive touch (USB interface) Memory 204pin DDR3L-1333 SO-DIMM x 2, Max Support 4GB...

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