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Partner SP-600-A Service Manual

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SP-600-A
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  • Page 1 POS Terminal SP-600-A Service Manual...

  • Page 3: About This Manual

    All product names used in this manual are the properties of their respective owners and are acknowledged. About this manual The service manual provides service information for the SP-600-A. This manual is designed to help train service personnel to locate and fix failing parts on the machine.

  • Page 4: Legislation And Weee Symbol

    FCC Statement This device has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules, these limits are designed to provide reasonable protection against harmful interference when the device is operated in a commercial environment. This device generates, uses and can radiate fre- quency energy and, if not installed and used in accordance with this manual, may cause harmful interference to radio communications.

  • Page 5: Table Of Contents

    TABLE OF CONTENTS CHAPTER 1 GETTING STARTED ..........1 Unpacking the machine .................1 Identifying components .................2 Connector pin define ..................5 CHAPTER 2 BIOS SETUP ............9 About the Setup Utility ...................9 Entering the Setup Utility ................10 BIOS navigation keys ................10 Using BIOS .....................11 Main Screen ....................12 Advanced Settings ..................13...
  • Page 6 Speaker ......................59 Power Button....................60 Heatsink .......................61 Memory ......................62 Battery ......................62 I/O Shield .....................63 Mainboard Board..................64 IPanel Bracket ....................65 Touch Panel, LCD Panel ................65 APPENDIX PART LIST AND SPECIFICATION ......67 Part list for SP-600-A..................68 Part list for peripherals .................70 Specifications ....................71...
  • Page 7 Figure 1.1 Unpacking the machine ............1 Figure 1.2 Front-right view ..............2 Figure 1.3 Rear view ................3 Figure 1.4 SP-600-A I/O connectors ............4 Figure 2.1 Main BIOS screen ..............10 Figure 2.2 Main Screen ................. 12 Figure 2.3 Advanced Settings Screen ........... 13 Figure 2.4 ACPI Settings sub-menu ............

  • Page 9: Chapter 1 Getting Started

    CHAPTER 1 GETTING STARTED This chapter describes the procedures from unpacking the SP-600-A, to powering it on. The following topics are described. • Unpacking the machine on page 1 • Identifying components on page 2 • Connector pin define on page 5...

  • Page 10: Identifying Components

    Identifying components This section describes the parts and connectors on the machine. Front-right view Figure 1.2 Front-right view Component Description 15-inch TFT LCD LED Power Indicator IO Panel HDD Compartment Power Button C H A P T E R 1 G E T T I N G S T A R T E D...

  • Page 11: Figure 1.3 Rear View

    Rear view Figure 1.3 Rear view Component Description MSR (optional) Slot HDD Compartment (for wall mounting) VFD Customer Display (optional) Slot Cable Compartment...

  • Page 12: Figure 1.4 Sp-600-A I/O Connectors

    I/O connectors Figure 1.4 SP-600-A I/O connectors Connector Description VGA port COM 1 port USB ports RJ11 cash drawer port DC 12V input connector DC 12V output connector COM 3 port COM 2 port LAN jack SATA cable hole C H A P T E R 1 G E T T I N G S T A R T E D...

  • Page 13: Connector Pin Define

    Connector pin define This section describes the connectors pin define. COM connector pin define Signal Signal SOUT VGA connector pin define Signal Signal Signal AGND Green AGND DDC DAT Blue AGND Horizontal Sync Vertical Sync DDC CLK USB connector pin define Signal USB Vcc USB -...
  • Page 14 RJ-11 Cash Drawer connector pin define Signal CASEOPEN2 CASH1 CASEOPEN1 CASH2 DC 12V input connector pin define Signal LAN connector pin define Signal Signal TXA+ TXC- TXA- TXB- TXB+ TXD+ TXC+ TXD- C H A P T E R 1 G E T T I N G S T A R T E D...
  • Page 15 DC 12V output connector pin define Signal +12V SATA connector pin define Signal Signal SATA_RX- SATA_TX+ SATA_RX+ SATA_TX-...
  • Page 16 C H A P T E R 1 G E T T I N G S T A R T E D...

  • Page 17: Chapter 2 Bios Setup

    CHAPTER 2 BIOS SETUP The primary function of the BIOS (Basic Input and Output System) is to identify and initiate component hardware. The BIOS parameters are stored in non-volatile BIOS memory (CMOS). CMOS contents don’t get erased when the computer is turned off. The following topics are described in this chapter. •...

  • Page 18: Entering The Setup Utility

    Entering the Setup Utility When you power on the system, BIOS enters the Power-On Self Test (POST) routines. POST is a series of built-in diagnostics performed by the BIOS. After the POST routines are completed, the following message appears: Press DEL to run Setup Press the delete key <Delete>...

  • Page 19: Using Bios

    Using BIOS When you start the Setup Utility, the main screen appears. The main screen of the Setup Utility displays a list of the options that are available. A highlight indicates which option is currently selected. Use the cursor arrow keys to move the highlight to other options.

  • Page 20: Main Screen

    Main Screen This screen includes System BIOS Information, Processor, System memory and displays the System Time and System Date. Figure 3.2 Main Screen System Overview This screen displays System BIOS Information, Processor, System memory, System Time and System Date. System Time/ System Date The System Time and System Date items show the current date and time held by the machine.

  • Page 21: Advanced Settings

    Advanced Settings This setup screen includes sub-menus for APCI Configuration, CPU Configuration, SATA Configuration, USB Configurations, Super IO Configurations and Hardware Health Configuration. Figure 3.3 Advanced Settings Screen...

  • Page 22: Acpi Settings

    ACPI Settings Figure 3.4 ACPI Set- tings sub-menu Enable Hibernation This item allows user to enable or disable the hibernation feature for OS. This option may be not effective with some OS. ACPI Sleep State Use this item to define how the system suspends. In the default, S1 only (CPU Stop Clock), the suspend mode is equivalent to a software power down.

  • Page 23: Cpu Configuration

    CPU Configuration Figure 3.5 CPU Configu- ration sub-menu Hyper Threading This feature allows a single processor to execute two or more separate threads concurrently. When hyper- threading is enabled, multi-threaded software applications can execute their threads in parallel, thereby improving their performance. Execute-Disable Bit Capability This feature is used to protect certain system memory data regions from insertion and execution of potentially harmful code.

  • Page 24: Sata Configuration

    SATA Configuration Figure 3.6 SATA Con- figuration sub-menu SATA Controller Use this item to enable or disable the on-chip SATA controller. The default setting is Enabled. SATA Mode Selection This item is used to configure SATA mode. The default setting is IDE. SMART Self Test This item is used to enable monitoring of hard disks that support the S.M.A.R.T.

  • Page 25: Usb Configuration

    USB Configuration Figure 3.7 USB Configu- ration sub-menu Legacy USB Support When enabled, the BIOS will enable legacy support for USB keyboards, mice and floppy drives. You will be able to use these USB devices even with operating systems that do not support USB. EHCI Hand-Off This item allows you to enable support for operating systems without an EHCI hand-off feature.

  • Page 26: Super Io Configuration

    Super IO Configuration Figure 3.8 Super IO Con- figuration sub-menu Watch Dog Degree This item allows you to determine the functional degree of Watch Dog. Watch Dog Timer When select any time period, the Watchdog Timer will be enabled after that time period passes, every time the system boots up.

  • Page 27: Serial Port X Configuration

    Serial Port x Configuration Figure 3.9 Serial Port x Configuration sub-menu Serial Port x This item allows you to enables or disables a serial port. Change Settings This item allows you to specific IO address and IRQ for the serial port.

  • Page 28: Parallel Port Configuration

    Parallel Port Configuration Figure 3.10 Parallel Port Configuration sub-menu Parallel Port This item allows you to enables or disables the parallel port. Change Settings This item allows you to specific IO address and IRQ for the parallel port. Device Mode This item allows you to set the data transfer protocol for the parallel port.

  • Page 29: Serial Port X Voltage Select

    Serial Port x Voltage select Figure 3.11 Serial Port x Voltage select sub-menu Serial Port x Voltage select This item allows you to set voltage for a serial port.

  • Page 30: Hardware Monitor

    Hardware Monitor Figure 3.12 Hardware Monitor sub-menu Shutdown Temperature This item allows setting the shutdown temperature. Once enabled, the machine will automatically shutdown when the temperature reaches the limit specified. C H A P T E R 2 B I O S S E T U P...

  • Page 31: Cpu Ppm Configuration

    CPU PPM Configuration Figure 3.13 CPU PPM Configuration sub-menu EIST This item allow you to enable or disable EIST (Enhanced Intel Speedstep Technology). When enabled, CPU will reduce power consumption. CPU C state Report This item is used to enable or disable CPU C-state report to OS.

  • Page 32: Chipset Settings

    Chipset Settings This screen allow you to configure the chipset options. Figure 3.14 Chipset Set- tings Screen C H A P T E R 2 B I O S S E T U P...

  • Page 33: Host Bridge > Graphics Configuration

    Host Bridge > Graphics Configuration Figure 3.15 Graphics Con- figuration sub-menu Aperture Size This field allows you to select how much system memory can be allocated to graphics chip for video pur- poses. The aperture is a portion of the memory address range dedicated to graphics memory address space. Host cycles that hit the aperture range are forwarded to the graphics chip without any translation.

  • Page 34: South Bridge

    South Bridge Figure 3.16 South Bridge sub-menu LAN Controller Use this item to enable or disable the onboard LAN controller. The default setting is Enabled. Onboard LAN OPROM This feature allows you to enable or disable the onboard LAN boot ROM to boot system. High Precision Timer This item allows you to enable or disable the High Precision Timer feature.

  • Page 35: Usb Configuration

    USB Configuration Figure 3.17 USB Configu- ration sub-menu EHCI This item allows you to enable or disable USB 2.0 support.

  • Page 36: Boot Settings

    Boot Settings This screen allow you to configure the boot options. Figure 3.18 Boot Set- tings Screen Setup Prompt Timeout This item allows you to select the number of seconds to wait for setup activation key. Bootup Numlock State This item is used to select the Power-on state for Numlock. Fullscreen Logo This item enables you to show the full screen logo on the bootup screen.

  • Page 37: Security Settings

    Security Settings This screen allows you to configure the system security settings. Figure 3.19 Security Set- tings Screen Create or Change Adminitrator/ User Password An administrator password takes precedence over a user password, and the administrator can limit the activi- ties of a user.

  • Page 38: Save & Exit

    Save & Exit This screen allows you to load default setting values, save changes and discard changes. Figure 3.20 Save & Exit Screen Discard and Reset Highlight this item and press <Enter> to discard any changes that you have made in the Setup Utility and restart the system.

  • Page 39: Chapter 3 Installing Drivers And Software

    Use an external CD-ROM drive to install the drivers or copy the drivers to a USB flash drive and then plug to the machine. When you insert the CD ROM the following screen appears. Check SP-600-A that is listed under the “Install Terminal Drivers” and “Install Device Drivers” menus.

  • Page 40: Intel Chipset Driver

    Intel Chipset Driver The Intel Chipset Device Software updates the Windows XP/7 INF files so that the Intel chipset is correctly configured. Follow these instructions to install the chipset software : 1. Browse to the \DRIVER\chipset\Intel\Inf folder. 2. Double-click setup.exe. The following screen appears. Click Next to continue. 3.
  • Page 41 4. Browse the ReadMe Information, then click Next. 5. The Intel Chipset Software Utility files are installed to the system. When prompted to restart, select Yes, I want to restart my computer now. Then click Finish to restart the system.

  • Page 42: Intel Chipset Graphics Driver

    Intel Chipset Graphics Driver This utility installs the Intel Extreme Graphics 2 drivers for Windows XP/2000. To install the drivers. 1. Browse to the \DRIVER\VGA\intel\ folder. 2. Double-click the executable file. The following screen appears. Click Next to continue. 3. Read the license agreement, then click Yes. C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E...
  • Page 43 4. Browse the ReadMe Information, then click Next. 5. When installation is completed, select Yes, I want to restart my computer now. Then click Finish to restart the system.

  • Page 44: Lan Driver

    LAN Driver The network driver support Windows XP/2000. Refer to the following to install the drivers. 1. Browse to the \DRIVER\LAN\RealTek folder. 2. Double-click the executable file. The following screen appears. Click Next to continue. 3. Click Install to begin installation. C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E...
  • Page 45 4. When installation is completed, click Finish.

  • Page 46: Touch Screen Driver

    Touch Screen Driver Refer to the following to install the touch screen driver. 1. Browse to the \DRIVER\Touch\eGalax folder. 2. Double-click setup.exe. The following screen appears. Click Next to continue. 3. Read the license agreement, check “I accept the term of the license agreement”. Click Next to continue.
  • Page 47 4. Check the box for Install PS/2 interface drive and then click Next to continue. 5. System will give you a warning, click OK to continue. 6. Uncheck the box for Install RS232 interface drive and then click Next to continue.
  • Page 48 7. Check the box for None and then click Next to continue. 8. System will give you a warning, click OK to continue. 9. Uncheck the box for Support Mulit-Monitor System and then click Next to continue. C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E...
  • Page 49 10. Click Next to continue. 11. Click Next to continue.
  • Page 50 12. Click Next to continue. 13. Click Yes, I want to restart my computer now and then click Finish. C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E...

  • Page 51: Calibrating The Touchscreen

    Calibrating the touchscreen Follow these instructions to calibrate the touchscreen using the TouchKit application: 1. Launch the TouchKit application from the Windows desktop by clicking on Start > All Programs > eGalaxTouch > Configure Utility. 2. Select the Tools page. 3.
  • Page 52 5. Click OK to complete the 4 points calibration. You may also use this application to adjust the touch settings. NOTE C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E...

  • Page 53: Chapter 4 Locating The Problem

    CHAPTER 4 LOCATING THE PROBLEM Refer to this section to locate the problem with the machine. The following topics are described. • General checkout guidelines on the page 45 • Cash drawer checkout on the page 45 • LCD symptoms on the page 46 •...

  • Page 54: Lcd Symptoms

    Figure 4.1 Connecting a cash drawer Cashdrawer 2. Turn on the machine . Refer to the following to prevent incorrect cash drawer status detection by the system: Port I/O Port Address Condition Note Cashdrawer A High(1) → Close If Bit is set to Low to open the Control port cash drawer, after it must be set Low(0) →...

  • Page 55: Touch Screen Symptoms

    Touch screen symptoms Symptom Corrective Procedure • Touchscreen does not 1. Install and run the touchscreen calibration program from the driver function • No virtual mouse 2. Reseat the panel cable. • Cursor doesn’t follow when 3. Reseat the touchscreen board-to-touch panel cable. touching the screen 4.

  • Page 56: Usb Symptoms

    USB symptoms Symptom Corrective Procedure • USB device does not function 1. Check that the USB device is detected in Windows Device Manager. 2. Reinstall the USB device driver. 3. Replace the mainboard. Peripheral-device symptoms Symptom Corrective Procedure • USB ports do not work 1.

  • Page 57: Mainboard Jumper

    Mainboard jumper JLV1 JLV2 JLV3 JCMOS Figure 4.2 SP-600-A mainboard jumper Jumper Setting Description 1-2 Closed JLV1 (LCD Backlight Inverter Power Select Jumper) 2-3 Closed 1-2 Closed 3.3V JLV2 (LCD Panel Power Select Jumper) 2-3 Closed 1-2 Closed Voltage Level Mode...
  • Page 58 Jumper Setting Description 1-2 Close 3-4 Close RING (COM3 Power Select Jumper) 5-6 Close 1-2 Close Clear CMOS JCMOS (Clear CMOS Jumper) 2-3 Close Keep Data C H A P T E R 4 L O C A T I N G T H E P R O B L E M...

  • Page 59: Mainboard Connectors

    SATA HDD connector to HDD power connector to power button connector to connector to power LED speaker connector to power jack connector to touch panel connector to connector to PS/2 port parallel port Figure 4.3 SP-600-A mainboard connectors...
  • Page 60 C H A P T E R 4 L O C A T I N G T H E P R O B L E M...

  • Page 61: Chapter 5 Replacing Field Replaceable Units (Frus)

    After replacing optional devices, make sure all screws, springs, or other small parts are in place and are not left loose inside the case. Metallic parts or metal flakes can cause electrical shorts. Only qualified personnel should perform repairs on the SP-600-A. Dam- age due to unauthorized servicing is not covered by the warranty.

  • Page 62: Before You Begin

    CAUTION Before you begin Make sure you have a stable, clean working environment. Dust and dirt can get into the SP-600-A compo- nents and may cause malfunction. Adequate lighting and proper tools can prevent you from accidentally damaging the internal components. Most of the electrical and mechanical connections can be disconnected by using your fingers.

  • Page 63: Msr

    1. Remove two screws. 2. Disconnect the cable. 3. Remove the MSR. Customer Display 1. Remove two screws. 2. Disconnect the cable. 3. Remove the customer display.

  • Page 64: Hdd

    1. Turn off the device properly through the operating system. 2. Disconnect the power cord from the power outlet. 3. Press and the hard drive com- partment cover as it shown on the picture. 4. Turn the screw counterclockwise to loosen the hard drive tray. 5.

  • Page 65: Sp-600-A Panel

    SP-600-A Panel 1. Rotate the LCD screen forward . 2. Remove two screws that secure the base to the SP-600-A. The screen is fragile. Placing the monitor face- down on a flat, soft area pre- vents scratches, CAUTION defacing, or breakage.

  • Page 66: Panel Back Cover

    Panel Back Cover Before proceeding, remove the following FRUs. • “SP-600-A Panel” on page 57. 1. Remove four screws. 2. Gently pull away the top of back cover, then open the back cover. C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s )

  • Page 67: Speaker

    Speaker Before proceeding, remove the following FRUs. • “SP-600-A Panel” on page • “Panel Back Cover” on page 1. Remove two screws from the speaker bracket. 2. Remove two screws. 3. Disconnect the cable from the mainboard. 4. Remove the speaker.

  • Page 68: Power Button

    Power Button Before proceeding, remove the following FRUs. • “SP-600-A Panel” on page • “Panel Back Cover” on page 1. Remove two screws from the power button bracket. 2. Remove two screws. 3. Disconnect the cable from the mainboard. 4. Remove the power button.

  • Page 69: Heatsink

    Heatsink Before proceeding, remove the following FRUs. • “SP-600-A Panel” on page 57. • “Panel Back Cover” on page 58. 1. Remove ten screws from the het sink. 2. Remove the heat sink. CAUTION To avoid the heat sink clearance issue.

  • Page 70: Memory

    Memory Before proceeding, remove the following FRUs. • “Panel Back Cover” on page 58. 1. Open the clips. 2. Pull out the memory module. Battery Before proceeding, remove the following FRUs. • “Panel Back Cover” on page 58. 1. Open the hock. 2.

  • Page 71: I/O Shield

    I/O Shield Before proceeding, remove the following FRUs. • “SP-600-A Panel” on page • “Panel Back Cover” on page 1. Remove all screws from the I/O ports. 2. Remove two screws from the I/O shield. 3. Remove the I/O shield.

  • Page 72: Mainboard Board

    Mainboard Board Before proceeding, remove the following FRUs. • “SP-600-A Panel” on page • “Panel Back Cover” on page • “Heat Sink” on page 61. • “I/O Shield” on page 63. 1. Disconnect all cables from the mainboard. 2. Remove four screws.

  • Page 73: Ipanel Bracket

    Panel Bracket Before proceeding, remove the following FRUs. • “SP-600-A Panel” on page • “Panel Back Cover” on page • “Speaker” on page 59. • “Power Button” on page 60. • “Heatsink” on page 61. • “I/O Shield” on page 63.
  • Page 74 C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s )

  • Page 75: Appendix Part List And Specification

    APPENDIX PART LIST AND SPECIFICATION Figure 6.1 Exploded diagram main parts...

  • Page 76: Part List For Sp-600-A

    Part list for SP-600-A DESCRIPTION ITEM NO Front Cover 25000500S0102 Water Proof 25005500B0004 Touch Panel 2619040000016 Panel Frame 25003500B0002 TFT LCD/15” 2614550150104 Panel Bracket 21004500S0024 Mainboard 2610021860004 Inverter 2614571150108 Inverter Cover 21004500B0045 Heatsink 2103200000009 IO Bracket 21004500S0022 MSR Bracket 25003500M2105...

  • Page 77: Figure 6.2 Exploded Peripheral Parts

    PM-116 Figure 6.2 Exploded peripheral parts...

  • Page 78: Part List For Peripherals

    Part list for peripherals (*) is option DESCRIPTION ITEM NO MSR-* MSR Module 770500M009205 MSR-1 MSR Front Cover 25000500M2002 MSR-2 2690605100011 MSR-3 MSR Bracket 25003500M2102 MSR-4 MSR PCB 7005000001010 MSR-5 MSR Back Cover 25002500M2001 VFD-* VFD Module 770500S090000 VFD-1 VFD TOP Cover 2500050410008 VFD-2 VFD LCD...

  • Page 79: Specifications

    Specifications Item SP-600-A CPU Type Intel Atom™ Processor D2550 ( 1M L2 Cache, 1.86 GHz, Dual core ) ® 15” Active TFT color LCD, resolution 1024 x 768, LED backlight Touch 5-wire Resistive touch (PS/2 interface) Memory 204pin DDR3 SO-DIMM 2GB (1 DIMM Socket)
  • Page 80 3 tracks magnetic reader Optional Customer display module (2 x 20 VFD) Peripherals Biometric Reader, Smart Card Reader, I-Button, RFID reader Operation Windows 7, POSReady7, Linux (ubuntu) System Power Supply AC100~240V/DC12V, 90watt power adaptor Dimensions Physical:360mm(W)x240mm(D)x365mm(H), (LCD 15 tilt angle) Operating 0°C ~ +40°C Temp...

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