Partner SP-850 Service Manual
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Partner SP-850 Service Manual

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Summary of Contents for Partner SP-850

  • Page 1 POS Terminal SP-850 Service Manual...

  • Page 3: About This Manual

    Copyright This publication, including all photographs, illustrations and software, is protected under international copyright laws, with all rights reserved. Neither this manual, nor any of the material contained herein, may be reproduced without written consent of the author. Disclaimer The information in this document is subject to change without notice. The manufacturer makes no representa- tions or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.

  • Page 4: Legislation And Weee Symbol

    FCC Statement This device has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules, these limits are designed to provide reasonable protection against harmful interference when the device is operated in a commercial environment. This device generates, uses and can radiate fre- quency energy and, if not installed and used in accordance with this manual, may cause harmful interference to radio communications.

  • Page 5: Table Of Contents

    TABLE OF CONTENTS CHAPTER 1 GETTING STARTED ..........1 Unpacking the machine .................1 Identifying components .................2 Connector pin define ..................5 CHAPTER 2 BIOS SETUP ............9 About the Setup Utility ...................9 Entering the Setup Utility ................10 BIOS navigation keys ................10 Using BIOS .....................11 Main Screen ....................12 Advanced Settings ..................13...
  • Page 6 CHAPTER 4 LOCATING THE PROBLEM ........45 General checkout guidelines ................45 Cash drawer checkout .................45 LCD symptoms .....................46 Touch screen symptoms ................46 Power symptoms..................47 Network symptoms ..................47 USB symptoms ....................48 Peripheral-device symptoms ................48 Boot symptoms ....................48 Mainboard jumper ..................49 Mainboard connectors..................51 CHAPTER 5 REPLACING FIELD REPLACEABLE UNITS (FRUs) .....................
  • Page 7 Figure 2.19 Security Settings Screen............ 29 Figure 2.20 Save & Exit Screen ............30 Figure 4.1 Connecting a cash drawer ........... 46 Figure 4.2 SP-850 mainboard jumper ........... 49 Figure 4.3 SP-850 mainboard connectors ..........51 Figure 6.1 Exploded diagram ..............65...

  • Page 9: Chapter 1 Getting Started

    CHAPTER 1 GETTING STARTED This chapter describes how to unpack and identifying components on the device. The following topics are described. • Unpacking the machine on page 1 • Identifying components on page 2 • Connector pin define on page 5 Unpacking the machine It is a good idea to save the packaging materials and shipping box in case that machine needs to be returned for service.

  • Page 10: Identifying Components

    Identifying components This section describes the parts and connectors on the machine. Front-right view Figure 1.2 Front-right view Component Description 15-inch TFT LCD LED Power Indicator IO Panel Cover IO Panel Power Button C H A P T E R 1 G E T T I N G S T A R T E D...

  • Page 11: Figure 1.3 Rear View

    Rear view Figure 1.3 Rear view Component Description MSR (optional) Slot VFD Customer Display (optional) Slot Cable Compartment HDD Compartment Cable Compartment Cover...

  • Page 12: Figure 1.4 Sp-850 I/O Connectors

    PS/2 KB port COM 3 port COM 2 port LAN jack DC 12V output connector (for Partner LCD Monitor) C H A P T E R 1 G E T T I N G S T A R T E D...

  • Page 13: Connector Pin Define

    Connector pin define This section describes the connectors pin define. COM connector pin define Signal Signal SOUT VGA connector pin define Signal Signal Signal AGND Green AGND DDC DAT Blue AGND Horizontal Sync Vertical Sync DDC CLK USB connector pin define Signal USB Vcc USB -...
  • Page 14 USB 3.0 connector pin define Signal Signal USB Vcc StdA_SSTX- USB - GND_DRAIN USB + StdA_SSRX+ USB GND StdA_SSRX- StdA_SSTX+ DC 12V input connector pin define Signal PS/2 connector pin define Signal Keyboard Data Keyboard Clock C H A P T E R 1 G E T T I N G S T A R T E D...
  • Page 15 LAN connector pin define Signal Signal TXA+ TXC- TXA- TXB- TXB+ TXD+ TXC+ TXD- RJ-11 Cash Drawer connector pin define Signal CASEOPEN2 CASH1 CASEOPEN1 CASH2 SATA connector pin define Signal Signal SATA_RX- SATA_TX+ SATA_RX+ SATA_TX-...
  • Page 16 DC 12V output connector pin define Signal +12V C H A P T E R 1 G E T T I N G S T A R T E D...

  • Page 17: Chapter 2 Bios Setup

    CHAPTER 2 BIOS SETUP The primary function of the BIOS (Basic Input and Output System) is to identify and initiate component hardware. The BIOS parameters are stored in non-volatile BIOS memory (CMOS). CMOS contents don’t get erased when the computer is turned off. The following topics are described in this chapter. •...

  • Page 18: Entering The Setup Utility

    Entering the Setup Utility When you power on the system, BIOS enters the Power-On Self Test (POST) routines. POST is a series of built-in diagnostics performed by the BIOS. After the POST routines are completed, the following message appears: Press DEL to run Setup Press the delete key <Delete>...

  • Page 19: Using Bios

    Using BIOS When you start the Setup Utility, the main screen appears. The main screen of the Setup Utility displays a list of the options that are available. A highlight indicates which option is currently selected. Use the cursor arrow keys to move the highlight to other options.

  • Page 20: Main Screen

    Main Screen This screen includes System BIOS Information, Processor, System memory and displays the System Time and System Date. Figure 2.2 Main Screen System Overview This screen displays System BIOS Information, Processor, System memory, System Time and System Date. System Date/ System Time The System Date and System Time items show the current date and time held by the machine.

  • Page 21: Advanced Settings

    Advanced Settings This setup screen includes sub-menus for APCI Setting, CPU Configuration, SATA Configuration, USB Configurations, Super IO Configurations, Hardware Monitor and CPU PPM Configuration. Figure 2.3 Advanced Settings Screen...

  • Page 22: Acpi Settings

    ACPI Settings Figure 2.4 ACPI Settings sub-menu Enable Hibernation This item allows user to enable or disable the hibernation feature for OS. This option may be not effective with some OS. ACPI Sleep State Use this item to define how the system suspends. In the default, S1 only (CPU Stop Clock), the suspend mode is equivalent to a software power down.

  • Page 23: Cpu Configuration

    CPU Configuration Figure 2.5 CPU Configuration sub-menu Virtualization Tech This feature allows you to enable or disable Intel Virtualization Technology support that allow multiple OS to run simultaneously on the same system. Turbo Boost Tech When enabled, the processor automatically overclock when system request the highest performance state.

  • Page 24: Sata Configuration

    SATA Configuration Figure 2.6 SATA Configuration sub-menu SATA Controller(s) Use this item to enable or disable the on-chip SATA controller. The default setting is Enabled. SATA Controller Mode This item is used to configure SATA mode. The default setting is SATA. SMART Self Test This item is used to enable monitoring of hard disks that support the S.M.A.R.T.

  • Page 25: Usb Configuration

    USB Configuration Figure 2.7 USB Configuration sub-menu Legacy USB Support When enabled, the BIOS will enable legacy support for USB keyboards, mice and floppy drives. You will be able to use these USB devices even with operating systems that do not support USB.

  • Page 26: Super Io Configuration

    Super IO Configuration Figure 2.8 Super IO Configuration sub-menu Touch Control This item enables or disables touch control of the screen. PS2 Mouse Controller This item enables or disables PS2 Port. Serial Port x Voltage select This item allows you to set voltage for a serial port. C H A P T E R 2 B I O S S E T U P...

  • Page 27: Serial Port X Configuration

    Serial Port x Configuration Figure 2.9 Serial Port x Configuration sub-menu Serial Port This item allows you to enables or disables a serial port. Change Settings This item allows you to specific IO address and IRQ for the serial port.

  • Page 28: Parallel Port Configuration

    Parallel Port Configuration Parallel Port This item allows you to enables or disables a parallel port. Change Settings This item allows you to specific IO address and IRQ for the parallel port. Device Mode This item allows user to select the parallel port mode. C H A P T E R 2 B I O S S E T U P...

  • Page 29: H/W Monitor

    H/W Monitor Figure 2.10 Hardware Monitor sub-menu...

  • Page 30: Cpu Ppm Configuration

    CPU PPM Configuration Figure 2.11 CPU PPM Configuration sub-menu EIST This item allow you to enable or disable EIST (Enhanced Intel Speedstep Technology). When enabled, CPU will reduce power consumption. C H A P T E R 2 B I O S S E T U P...

  • Page 31: Chipset Settings

    Chipset Settings This screen allow you to configure the chipset options. Figure 2.12 Chipset Settings Screen System Agent (SA) Configuration Figure 2.13 System Agent (SA) Configuration sub- menu...

  • Page 32: Pch Io Configuration

    PCH IO Configuration Figure 2.14 PCH IO Configuration sub-menu Onboard LAN Device Use this item to enable or disable the onboard LAN controller. The default setting is Enabled. Onboard LAN Boot ROM This feature allows you to enable or disable the onboard LAN boot ROM to boot system. Mini PCI Express Port This item allows you to enable or disable the Mini PCI Express device.

  • Page 33: Usb Configuration

    USB Configuration Figure 2.15 USB Configuration sub-menu XHCI Mode This item sets the mode of operation of XHCI controller. USB 2.0(EHCI) Support These item allow you to enable or disable USB 2.0 support.

  • Page 34: Graphics Configuration

    Graphics Configuration Figure 2.16 Graphics Configuration sub-menu DVMT Pre-Allocated This item allows you to adjust system memory that can be pre-allocated as graphics memory. DVMT Total Gfx Mem This item allows you to set the maximum amount of system memory that can be allocated as graphics memory.

  • Page 35: Memory Configuration

    Memory Configuration Figure 2.17 Memory Configuration sub-menu...

  • Page 36: Boot Configuration

    Boot Configuration This screen allow you to configure the boot options. Figure 2.18 Boot Configuration Screen OS Selection This item allows you to select the version of your OS. Bootup Numlock State This item is used to select the Power-on state for Numlock. Full screen Logo This item enables you to show the full screen logo on the bootup screen.

  • Page 37: Security Settings

    Security Settings This screen allows you to configure the system security settings. Figure 2.19 Security Settings Screen Create or Change Adminitrator/ User Password An administrator password takes precedence over a user password, and the administrator can limit the activities of a user. To create or change a password, follow these steps: 1.

  • Page 38: Save & Exit

    Save & Exit This screen allows you to load default setting values, save changes and discard changes. Figure 2.20 Save & Exit Screen Discard Changes and Exit Highlight this item and press <Enter> to discard any changes that you have made in the Setup Utility and exit. When the dialog box appears, press <Yes>...

  • Page 39: Chapter 3 Installing Drivers And Software

    Use an external CD-ROM drive to install the drivers or copy the drivers to a USB flash drive and then plug to the machine. When you insert the CD ROM the following screen appears. Check SP-850 that is listed under the “Install Terminal Drivers” and “Install Device Drivers” menus.

  • Page 40: Intel Chipset Driver

    Intel Chipset Driver Follow these instructions to install the chipset driver. 1. Browse to the \Infinst folder. 2. Double-click setup.exe. The following screen appears. Click Next to continue. 3. Read the license agreement, then click Yes. C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E...
  • Page 41 4. Browse the ReadMe Information, then click Next. 5. The Intel Chipset Software Utility files are installed to the system. When prompted to restart, select Yes, I want to restart my computer now. Then click Finish to restart the system.

  • Page 42: Intel Chipset Graphics Driver

    Intel Chipset Graphics Driver Refer to the following to install the graphics driver. 1. Browse to the \Graphics folder. 2. Double-click the executable file. The following screen appears. Click Next to continue. 3. Read the license agreement, then click Yes. C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E...
  • Page 43 4. Browse the ReadMe Information, then click Next. 5. When installation is completed, select Yes, I want to restart my computer now. Then click Finish to restart the system.

  • Page 44: Lan Driver

    LAN Driver Refer to the following to install the LAN driver. 1. Browse to the \Lan folder. 2. Double-click the executable file. The following screen appears. Click Next to continue. 3. Click Install to begin installation. C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E...
  • Page 45 4. When installation is completed, click Finish.

  • Page 46: Intel Txe Driver

    Intel TXE Driver Refer to the following to install the TXE driver. 1. Browse to the \TXE folder. 2. Double-click the executable file. The following screen appears. Click Next to continue. 3. Read the license agreement, check “I accept the terms in the License Agreement”. Click Next to continue.
  • Page 47 4. Click Next to continue. 5. Choose “Install this driver software anyway”.
  • Page 48 6. Select Yes, I want to restart my computer now. Then click Finish to restart the system. C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E...

  • Page 49: Usb 3.0 Driver

    USB 3.0 Driver Refer to the following to install the USB 3.0 driver. 1. Browse to the \USB3.0 folder. 2. Double-click the executable file. The following screen appears. Click Next to continue. 3. Click Yes to continue.
  • Page 50 4. Click Next to continue. 5. Click Next to continue. C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E...
  • Page 51 6. Select Yes, I want to restart my computer now. Then click Finish to restart the system.
  • Page 52 C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E...

  • Page 53: Chapter 4 Locating The Problem

    CHAPTER 4 LOCATING THE PROBLEM Refer to this section to locate the problem with the machine. The following topics are described. • General checkout guidelines on the page 45 • Cash drawer checkout on the page 45 • LCD symptoms on the page 46 •...

  • Page 54: Lcd Symptoms

    Figure 4.1 Connecting a cash drawer Cashdrawer 2. Turn on the machine . Refer to the following to prevent incorrect cash drawer status detection by the system: Port I/O Port Address Condition Note Cashdrawer A High(1) → Close If Bit is set to Low to open the 05A8 Control port cash drawer, after it must be set...

  • Page 55: Power Symptoms

    Symptom Corrective Procedure • Touchscreen does not 1. Install and run the touchscreen calibration program from the driver function disc. • No virtual mouse 2. Reseat the panel cable. • Cursor doesn’t follow when 3. Reseat the touchscreen board-to-touch panel cable. touching the screen 4.

  • Page 56: Usb Symptoms

    USB symptoms Symptom Corrective Procedure • USB device does not function 1. Check that the USB device is detected in Windows Device Manager. 2. Reinstall the USB device driver. 3. Replace the mainboard. Peripheral-device symptoms Symptom Corrective Procedure • USB ports do not work 1.

  • Page 57: Mainboard Jumper

    Mainboard jumper CMOS_CLEAR INVERTER POWER LVDS POWER TOUCH COM3 POWER CASH DRAWER COM4 POWER Figure 4.2 SP-850 mainboard jumper Jumper Setting Description 1-2 (default) Normal CMOS_CLEAR Clear INTRUDER POWER Inverter voltage selection 2-3 (default) +12V...
  • Page 58 Jumper Setting Description 1-2 (default) +3P3V LVDS POWER LVDS voltage selection 1-2 (default) TOUCH PS/2 Close ME unlock Open (default) ME lock 1-2 (default) +24V CASH DRAWER Cash drawer voltage selection +12V COM3 POWER 3-4 (default) COM3 voltage selection COM4 POWER 3-4 (default) COM4 voltage selection C H A P T E R 4 L O C A T I N G T H E P R O B L E M...

  • Page 59: Mainboard Connectors

    SATA HDD connector to HDD power connector to power button connector to power LED connector to speaker connector to power jack connector to touch panel connector to PS/2 port Figure 4.3 SP-850 mainboard connectors...
  • Page 60 C H A P T E R 4 L O C A T I N G T H E P R O B L E M...

  • Page 61: Chapter 5 Replacing Field Replaceable Units (Frus)

    After replacing optional devices, make sure all screws, springs, or other small parts are in place and are not left loose inside the case. Metallic parts or metal flakes can cause electrical shorts. Only qualified personnel should perform repairs on the SP-850. Damage due to unauthorized servicing is not covered by the warranty.

  • Page 62: Before You Begin

    CAUTION Before you begin Make sure you have a stable, clean working environment. Dust and dirt can get into the SP-850 components and may cause malfunction. Adequate lighting and proper tools can prevent you from accidentally damaging the internal components. Most of the electrical and mechanical connections can be disconnected by using your fingers.

  • Page 63: Hdd

    Refer to the following to remove and replace the hard drive. 1. Turn off the device properly through the operating system. 2. Disconnect the power cord from the power outlet. 3. Remove the screw form the hard drive compartment cover and slide the cover to the right as it shown on the picture.

  • Page 64: Io Panel Cover

    IO Panel Cover 1. Flip up the LCD panel 2. Remove the screw from the IO panel cover and remove the cover. Stand Base Back Cover 1. Remove two screws. 2. Remove the stand base back cover. C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s )

  • Page 65: Stand Base

    Stand Base Before proceeding, remove the fol- lowing FRUs. • “IO Panel Cover” on page 52. 1. Flip up the LCD panel 2. Remove the screw from the IO panel. 3. Position the SP-850 as shown. 4. Remove the stand base.

  • Page 66: Back Cover

    Back Cover 1. Remove all screws from the back cover. 2. Remove the back cover. To avoid the thermal issue. When you replace the back cover, check the thermal pad should be complete and stuck on the CPU. If the thermal pad damaged, replace it.

  • Page 67: Speaker

    Speaker Before proceeding, remove the following FRUs. • “Back Cover” on page 54. 1. Remove two screws. 2. Remove the speaker. Power Button Before proceeding, remove the following FRUs. • “Back Cover” on page 54. 1. Remove two screws. 2. Remove the power button.

  • Page 68: Com4 Port And Ps/2 Port

    COM4 port and PS/2 Port Before proceeding, remove the following FRUs. • “Back Cover” on page 54. 1. Remove four screws. 2. Remove the COM4 port and PS/2 port. I/O Shield Before proceeding, remove the following FRUs. • “Back Cover” on page 54. •...

  • Page 69: Memory

    Memory Before proceeding, remove the following FRUs. • “Back Cover” on page 54. 1. Open the clips. 2. Pull out the memory module. Battery Before proceeding, remove the following FRUs. • “Back Cover” on page 54. 1. Open the hock. 2.

  • Page 70: Mainboard

    Mainboard Before proceeding, remove the following FRUs. • “Back Cover” on page 54. • “COM4 port and PS/2 port” on page 56. • “I/O Shield” on page 56. 1. Disconnect all cables from the mainboard. 2. Remove eight screws. 3. Remove the mainboard. Panel Bracket Before proceeding, remove the following FRUs.

  • Page 71: Touch Panel, Front Bezel, Lcd Panel

    Touch Panel, Front Bezel, LCD Panel Before proceeding, remove the following FRUs. • “Back Cover” on page 54. • “Speaker” on page 55. • “Power Button” on page • “COM4 port and PS/2 port” on page 56. • “I/O Shield” on page 56. •...
  • Page 72 C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s )

  • Page 73: Appendix Part List And Specification

    APPENDIX PART LIST AND SPECIFICATION 23 24 30 31 Figure 6.1 Exploded diagram...

  • Page 74: Part List

    Part list DESCRIPTION ITEM NO DESCRIPTION ITEM NO 1+2+3 6651500S50001 Wifi rubber 2509040500S51 Touch panel 2619040300012 HDD foot 2509040500S52 Glue 250814500S500 2611571101608 Bezel 25000500S0108 HDD cover 21004500S5100 LCD module 2614550150104 IO cover 21004500S5103 Screen back panel 21004500S5022 Speaker 1379999000019 Inverter 2614571150108 MSR cover 21004500S5102...

  • Page 75: Specifications

    Specifications Item SP-850 CPU Type Intel Bay Trail-D J1900 2.0G up to 2.4G, 2M Cache ® 15” Active TFT color LCD, resolution 1024 x 768 Touch PCT Touch (USB interface) Memory 204pin DDR3L-1333 SO-DIMM x 2, Max Support 8GB 10/100/1000 Gb Ethernet x 1 Storage Internal 2.5”...

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