Pontiac 1996 Grand Am Owner's Manual page 339

We prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO LINE, but you
may contact the BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary
between you and Pontiac. If this mediation is
unsuccessful, an informal hearing will be scheduled
where eligible customers may present their case to an
impartial third-party arbitrator.
The arbitrator will make a decision which you may
i
accept or reject. If you accept the decision, GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about 40 days from the
time you file a claim until a decision
is made.
Some state laws may require you to use this program
before filing a claim with a state-run arbitration program
or in the courts. For further information, contact
the
BBB at 1-800-955-5100 or the Pontiac Customer
Assistance Center at 1-800-PM-CARES.
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
' \
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you should
immediately inform, the National Highway TrafYic
Safety Administration (NHTSA), in addition to
notifying General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in
individual problems between 'you, your dealer, or
General Motors.
To contact NHTSA, you may either call
the
Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 i n the
Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation
Washington, D.C. 20590
Yo,u can also obtain other information about motor
vehicle safety from the Hotline.
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