Pontiac 1996 Grand Am Owner's Manual page 332

The
PONTIAC CARES philosophy and elements are
designed to make you realize that Pontiac recognizes
you
as a valuable customer, appreciates your purchase
decision, and is dedicated to taking care of the most
important person .
..
YOU! PONTIAC CARES is: A
valuable feature that comes with every Pontiac, a feature
that offers a multitude of benefits that can give you
safety, security, comfort and convenience.
What makes up Pontiac
Cares?
A 3 year/36,000 mile Bumper to 1
Roadside Assistance
Courtesy Transportation
All of these
elements combine to mal
B
;urnper Warranty
e your driving
experience an enjoyable one, and are discussed in
greater detail further in your owner's manual. Pontiac is
focusing on the changing needs of our customers and
is committed in giving you an exceptional level of
customer care throughout the ownership experience,
Our goal
i s
to create total customer enthusiasm in our
product and our
services,
and make you
the
most
satisfied customer in the world.
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
deder
and
Pontiac. Normally9 any concern
YOU
may
have with your vehicle
can
be h&dled by your selling
or servicing dealer. Your dealer has the facility, trained
technicians, special tools and up-to-date information to
promptly address any issue which may arise. Pontiac has
empowered its dealers to make 'my decisions and repair
vehicles, and they are eager to resolve
your
concern to