Pontiac 1996 Grand Am Owner's Manual page 338

GM Participation in BBB AUTO
LINE
-
Alternative Dispute
Resolution Program*
*This program may not be available in all states,
depending on state law. Canadian owners refer to
YOW
Warranty and Owner Assistance Information booklet.
General Motors reserves the right to change eligibility
limitations 'and/or to discontinue its participation
in
this
pr0gra.m.
Both Pontiac and your Pontiac dealer
are
committed to
making sure you are completely satisfied with your new
vehicle. Qur experience has shown that, if a situation
arises where you feel your concern has not been
adequately addressed,
the
Customer Satisfaction
5):. 9.t
Procedure described earlier in this section is very
successful.
8. I
There may be instances where an impartial third party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehide
Limited Warranty. To assist in resolving these
disagreements, Pontiac voluntarily participates in
BBB AUTO LINE.
BBB AUTO LINE is
. a n
out-of-court program
administered by the Better Business Bureau system to
settle disputes between customers and automobile
manufacturers. This program is available free of charge
to customers who currently
own
or lease a GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO
LINE
Council of Better Business Bureaus
4200
Wilson Boulevard
Suite 800
Arlington, VA 22203
Telephone: 1-800-955-5100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN),
and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
8-8