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We prefer
you utilize
the
Customer
Satisfaction
Procedure
before
you resort to AUTO LINE,
but
you
may contact
the BBB
at
any
time. The
BBB will
attempt
to resolve the complaint serving as an intermediary
between you and Pontiac. If this mediation is
unsuccessfid, an informal hearing
will
be scheduled
where eligible customers may present their case to an
impartial third-party arbitrator.
The arbitrator will make a decision which you may
accept or reject. If you accept the decision, GM
will
be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about forty days from
the time
you
file a claim until
a
decision is made.
Some state laws may require you to use this program
before filing a claim with a state-run arbitration program
or in the courts. For further information, contact the
BBB at 1-800-955-5100 or the Pontiac Customer
Assistance Center at 1-800-PM CARES.
REPORTING SAFETY DEFECTS
TO THE UNITED
STATES
GOVERNMENT
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to
notifying General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer, or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in the
Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the Hotline.
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