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We encourage you to call the toll free
number listed previously in order to give
your inquiry prompt attention. However,
..
if you wish to write Pontiac, write to
United States
Pontiac Division
Customer Assistance Center
One Pontiac Plaza
Pontiac,
MI
48340
Canada
General Motors of Canada Limited
Customer Assistance Centre
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Refer to your Warranty and Owner
Assistance Information booklet for
addresses of Canadian and
GM
Overseas
offices.
When contacting Pontiac, please
remember that your concern will likely be
resolved in the dealership, using the
dealership's facilities, equipment and
personnel. That is why we suggest you
follow Step One first if you have a
concern.
Customer Assistance
for the Hearing or
To assist owners who have hearing
difficulties, Pontiac has installed special
TDD (Telecommunication Devices for the
Deaf) equipment at its Customer
Assistance Center. Any hearing or speech
impaired customer who has access to a
TDD or a conventional teletypewriter
(TTY) can communicate with Pontiac by
dialing: 1 -800-TDD-PONT (TDD users
in Canada can dial 1-800-263-3830.)
GM Participation in
Alternative Resolution
Prugram*
BBB AUTO LINE
-
*This program may not be available in all
states, depending on state law. Canadian
owners refer to your Warranty and Owner
Assistance information booklet. General
Motors reserves the right to change
eligibility limitations and/or to
discontinue its participation in this
program.
Both Pontiac and your Pontiac dealer are
committed to making sure you are
completely satisfied with your new
vehicle. Our experience has shown that, if
a
situation arises where you feel your
zoncern has not been adequately
addressed, the Customer Satisfaction
Procedure described earlier in this section
is very successful.
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